LG Electronics Complaints & Reviews

I went to smartphone service center of LG smartphone but they have denied for giving me services over there(my phone is in warranty period). Then I called on their customer care service, they asked me to talk to their regional manager and to my surprise he rejected my call for 5 time. I called to their customer care service center again but the concerned person kept on making excuses to me and keep on giving me other alternatives, besides they don't have any authority to register any complaints. What I felt is all they want to do is pass the warranty period of 6 months so that they won't have to give any services.

Hi,

Background: i complaint for the internet not connecting (Wifi) and mobile paring (Screen share) is not happening.

Next day technician came (His name is dinesh), and immediately told, i need tor remove the panel. I asked him without removal can be done anything or test, he said no, i have remove it.
He removed the panel with force in screw driver and checked some cable and connected back with force to put back the panel. He tested the wifi connect and paring it is working fine. At the time we haven't noticed the damage happened in the right side bottom corner. Night my brother observed and he told me, since i was in night shift i could called the technical that day. Next day i called him and he said, don't give complaint, today have lot of complaints i couldn't come. However i gave complaint, but the technician came the next day and immediately once noticed said, it will be rejected since we have done some damage.

Still the tv is in warranty period.

Now they are telling we have to pay for the damage. Since the technician done the damage why should we pay for which we didn't done anything.

And the team lead (I think his name is vijay) also asking how you will prove it that technician done it.

Need help to repair the tv screen damage done by the technician.

Hope i will get the response.

- thanks

Sir,
i purchased lg t7281 nddl top load fully automatic washing machine from welcome enterprises, jagatpura, jaipur on 14 february 2018. They have delivered defective washing machine. Your representative came here for demo on 15 february 2018 but he did not inform me about dent. Next day, prior use of washing machine, i checked surrounding then i find a dent in back side (left). Immediately i have informed to dealer on 16 february 2018 but he did not response me. I also send a feed back to lg through a link but lg also did not response me.
Kindly replace my defective washing machine.
I am attaching a photograph of washing machine .
I am waiting your kind response.
Thanks
kutubuddin beg

Hi i have my lg g5 just over a year. From the begging the phone losing gps signal wile driving. The phone was 4 times in the repair centre, 1 be ee and 3 tmes by lg. My phone is still not working correctly. When i call. Lg customer service they just said they cant do it anything else because is wasting of time and they don't gonna do nothing about it. When i ask for a manager the person said that there i no one i can speak to with. I never see so poor customer service as lg.

I have purchased an lg oven on 5th sept.2017 from the reliance shop located at borivali west within two months the door of my oven got stuck to the main frame it’s door also got damaged severely and there's a hole in it due to over heating. Even my hand got burnt because of the overheating of the side frame.
On complaining to the customer care then lg had sent their technician who on inspection said that there might be some internal leakage or that you might have kept some steel utensil inside. That person was reluctant to take my sign on the job sheet. I have signed the job sheet and mentioned that i want replacement of the oven and not repairing. After two days another technician from reliance rescue team had visited my place and inspected the oven and assured that he will see to the matter. After a few days i got a phone call from lg customer care saying that they wont replace my oven but will only repair it and i will be charged for the same. Even though the oven is in warranty period i argued with him regarding the same. After a few days i again got a call from lg customer care and he said the same story to which i denied.
So i visited the reliance store from where i had purchased the oven the technician over there said that they would forward my complaint to the higher authorities at lg. Reliance customer care department wrote several emails to lg. Today again i received a call from lg informing me that they will repair the oven for free but wont replace it and the reason given to me was that i had used a wrong vessel and so the door got burnt. I am using oven of different brand since last 10 years, so it don’t think i am foolish enough to make such a mistake. I don’t want the same product after repairing because its highly risky for me /my family to use such defective piece.
Consumer rights are surely given. But are they exercised?
This is not something you expect especially from a highly valued company like lg.
A microwave oven purchased in september 2017 gets damaged in the first two months of purchase, no concrete solution provided after repeated calls of complaints and after so many months of patience, even when the product is in its warranty period. Is this what we call consumer satisfaction? Where the company takes no responsibility of their consumer's satisfaction as well as safety! Who is to be held responsible?
As a respectable citizen of india, and as a consumer i am aware of my rights and would like to be given those rights. An esteemed brand like lg has been our family member since generation, and would not expect a brand like lg to treat their customers in this way.
I recommend that please think twice before buying this product.

Hi

I bought lg inverter v series just two and a half years ago and it was the top end in the segment then. Usage was frequent in summer
(Four-five months) and moderate during the rest of the year. I bought it for almost 50k for an aluminium condenser.

All fine until 2 years and suddenly ac was not throwing cool air anymore. Lg technician from "crystal air system" in coimbatore visited and said they need to inspect the product in their warehouse and doubted a leak is possible. They took both the units for inspection and under pressure checks they found the condenser coil was leaking and said the replacement would be 8k.

With moderate usage and within two years the condenser coil started to leak. Now why would i go for a high-end lg a/c with a low-quality aluminium condenser coil at 50k when i can have other brands which are way cheaper than this. Voltas five-star ac with aluminium condenser bought at the same time at 26k working fine at home. An ac technician from outside also checked the coil and said the quality of the condenser coil
Is cheap, hence the leak within 2 years and said it is common in lg and samsung.

I should have gone for a copper condenser or some other brand
With a quality coil. It looks like lg is doing a scam to loot its own customers. I am not the only one check out others pointing out the
Same issues from lg air conditioner coils before buying.

I hope lg will look into this issue and resolve my issue at the earliest.

We have purchased lg refrigerator model no.17gl-u402jpzx on 22/06/2017 through girias showroom, near bel circle, bengaluru. Since day one we are facing problem with refrigerator, what ever we keeps it is rotting within 2 days especially vegetable, leafs & fruits. Complained several times with lg service person and also with showroom, they visited & verified the product by setting some temperature in the refrigerator & advised us to wait for few days (This has happened almost 10 times in six months), still the problem is not solved, really we are facing lot of agony & mental stress from this product. First time we have purchased lg product, that too this type of product, now we lost all faith about lg products. Still company people are telling their product is correct & good, they are unable to understand our problem & rectify the same. We hare requested the company to replace with good one or refund our amount. But they are not at all listening our painfull call.

I have purchased my new lg tv befor 4 year back. After one year tv is not working properly. Than after i complain to customer care on continuous basis and similar i paid to local authorized service center. But they are suggesting me to sold my new tv at less amout as 40000. But i denied the proposal. So he ask me to total 15000. I says why i borrow such pain. So please let me know proper justification and support.

Ok listen up i called to day about lg phones mine and my old man are having issues it dont give the full service plane it was dispose to be the 27th for both phones had to buy more minutes so we could use them even though we still had 7 days left and even after we bought minutes he still can't use his i paid 45 last month for both phones and this time 35 have had this problem every time we have 7 days left of service your not holding up to your bargain i will take matters else where if it don't get resolved thank u one pissed of phone user have a nice day

My 32 inch led colour tv bought 11/2 year back is under repair for second time. Last time i had paid around rs. 3500/- to set it right. This time they say it will cost around rs7000/-. My only request is please stop selling such products and cheating poor customers. We people trust you and you in return such third class materials are sold to us... Is there any humanity left

Hello dear webmaster hope you are best, i am writing to you to inform that i have bought an oled lg tv in experience price from an lg selling agency by searching that seller in lg. Ir websites and then i call lg support team in our country and compliant about it, they rejected it and told me we hadn't any contracts with that seller but they had and have

Hi
My Name is Murari Sing Rajput.This is to inform you that I Have Bought L.G LED on 5/02/18 for My sister Marriage from your authorized store. when we opened the LED after 5 days LED was not working. we approach the distributer than distributer denied to Rectify Or Replace the LED. as a loyal customer I am requesting you to look into the matter & provide me the appropriate solution. attached is bill for reference.
my contact no-[protected]

Murari Singh

We had purchase model No.GL-318PNQ5.ASGZEBN on 27th Aug'2013 from LG electronic India pv.t ltd, plot no.51, Udyog vihar, Surajpur Kasna Road, Greater Noida, UP. Also We had AMC No.15050968 dated 06.12.17 valid up to 05.12.18.
The above mention product is giving problem for cooling in the below compartment and we are getting this problem since April'2017 and we had complained number of times to customer care and every time the executive comes and get the cleaning done and since last month the LG executive is saying that the heater of the fridge is not working thus it is not possible to make the product repaired. He had also changed the Bio Meter of the fridge last month.
Now please advise us what to do as we are not in a position to purchase a new fridge and getting lots of daily problems as it is necessity now a days. Thus you are requested to kindly repair our above mention model No. fridge on priority and arrange to provide the alternate new fridge till the time our fridge get repaired.

I had purchased a charcoal heating microwave a few years ago. A month back, the start button stopped working. So, i had raised a service request. A technician came and took the panel, promising that he will get the repaired part in 3 days. He did not return the part, so i called him. He promised again to return the part in 2 days. However, he did not return it. After tried calling him several times and then to customer care, i got the part back in unrepaired state. Thereafter, i was told that lg has stopped repairing such parts. Such a royal cheating by lg. How come they are not able to repair the part of a microwave which they launched in the market a few years back. Lg should be banned for operating in indian market and their customers for a ride.

Sir,

I have a lg washing machine with model number as wf-t7512hn

This machine was creating a noise during the wash cycle.

On 16/1/2018 i called up the guy named mr. Kunal, he visited at my place on 17/1/2018 and checked my machine and told me that the gearbox will have to be replaced and took rs. 200 as visiting charges. On 22/1/2018 through lg service center i came to know that this guy is working for lg service center of nasik.

On 17/1/2018 then, i had registered a complaint rnp[protected] and technician named mr. Rajaram visited at my place on the same day and told me that gearbox is having an issue and it need to be replaced. I paid the visiting charges of rs. 300. Upon asking for a payment receipt he said i will get a message shortly for the same.

On 20/1/2018 i received a call and a guy said that he is calling from lg service center of nasik, india and told me that gearbox for the above model is not available and now machine cannot be repaired by them. After that on the same day i emailed to [protected]@lge.com and requested to see if part can be made available, i then got the acknowledgement email for it.

On 21/1/2018 i received a call from a guy named mr. Sagar and said that he is calling from lg service center of nasik, india and he said that he is coming at my place to repair my machine. He came along with other 2 guys. They replaced the gearbox with another one and took rs. 3400 for the same. Upon asking for a payment receipt they said i will get a message shortly for the same.

On 22/1/2018 i received a call and a guy said that he is calling from lg service center of nasik, india and he asked whether technician has visited at my place and how much charges i paid to him. I told him that i have paid the total charges of rs. 3700 (Rs. 300 + rs. 3400) and still my issue is not resolved. He was shocked after listening an amount of rs. 3700 and said that only rs. 295 is showing in their system. Then, within an hour i got calls from manager of lg’s service center of nasik city and then from head manager from aurangabad. They enquired me about those 3 guys who visited at my place on 21/1/2018 and asked for their mobile number and also asked how they were looking. Then, manager of nasik’s service center also messaged me their photos on whatsapp to confirm that they were the same guys. Both managers told me that these 3 guys were ex-employees of lg’s service center. Head manager from aurangabad told me that he called up these guys and threatened them that the police action will be taken against them. I was shocked after coming to know that these 3 guys were unauthorized persons who came to my place and replaced part of my machine and took rs. 3400 for the same and still issue is not resolved.

This is clear that some current employee from lg’s service center of nasik got private information of mine like my mobile number which was then shared with unauthorized persons to contact me. Unauthorized persons told me that mr. Rajaram of lg’s service center has visited at my place on 17/1/2018 and they will now fix the problem. They also deducted rs. 300 from their total charges as these charges were previously paid to mr. Rajaram. This was just to show me that they are from a lg's service center. This indicates that, some current employee of lg’s service center have leaked all this private information of your customer and your company to the unauthorized persons.

Also, if lg’s service center technician mr. Rajaram had given me payment receipt at my place on 17/1/2018 right after the machine was checked, then i would had objected unauthorized persons who had visited at my place on 21/1/2018 as they also denied the payment receipt and they told me that it would me messaged. Why lg’s service center technician mr. Rajaram didn’t give me payment receipt or messaged me invoice instantly at my place on 17/1/2018?

This entire incident has caused financial loss to me. I am also not sure that the part which was replaced by unauthorized persons is safe or not. It may be some cheap duplicate gearbox which can cause issues like spark or fire. Also, these guys were not able to easily remove the old gearbox which might have caused damage to the other parts of my machine.

I also done regular follow-up regarding this serious issue with the manager of lg’s nasik service center on 23/1/2018 and 24/1/2018 but it seems that he is trying to save his current and ex-employees and he is ignoring the important fact that private information like customer’s mobile number, invoice details and lg service center technician name was leaked from lg’s nasik service center office and their staff.

I was a big fan of lg brand and its products. My father used to buy all electronic appliances from lg only. Last year also i bought 4 appliances from lg only. But after this incident i am really in a deep shock because someone who is currently working for lg’s service center leaked the private information of mine and lg electronics like mobile number, invoice details and your technician’s name who visited at my place on 17/1/2018. This information was provided to the unauthorized persons to deceive me that they are working for lg service center. I request lg electronics to take an appropriate action and do the justice with your loyal customer by paying the compensation for this.

I request lg to look into this matter asap as this is a serious offense of fraud and breach of trust.in the event that lg electronics do not pay the compensation to me i will have to take further action to get the justice.

Respected this was a complaint regarding that i had made a payment for an 49 inch 4 k smart led tv in tanuku why not shopping mall they said that the product was not available right now we will deliver u with in two to three days after a period of ten days also they didn't get the product to be delivered but last night they said had came so u please come and collect the product so that i gone to get the product but then they r saying the product was mismatched from the ware house so u please wait for another two to three days so i called to u r regional head in rajahmundry but he was not also responding regarding that product

Purchased tv in aanjaneya enterprise, dassarahalli, on 29-01-18. Paid rs.50100/- on aanjaneya enterprise, through credit card. I went showroom directly, after a week. Mr. Hemanth said when you pay the money mr. Santosh is there, now he is not coming. You please directly deel with suresh. I can't do anything. Santosh is telling, his uncle expired in an accident, so he is in village, he called hemanth to send tv. But hemanth is time passing from last 10 days. Still he is saying i can't do anything.

Worst lg service. Don't buy lg microwave ovens. Staff doing fraud. My lg intellowave microwave oven stopped working. Items put not getting heated. I have approached service center. They sent 2 persons they checked and told me magnetron is not functioning to change it takes 2400 plus service charge 500. I said it is too costly and said no need to repair as i am going to buy a new one. I went and buy new microwave of another brand bcoz i need it asap. Three days later lg service person whos name is shakir (His mobile: [protected]) call me and said he will come and check my lg microwave. He came and checked and told me that sir give me 1800 i will change the magnetron. After one day he came back with magnetron and took 2000 for magnetron and service charge. He said sir if you have any complaint on this magnetron please call me directly so that i will come and fix the problem. He has given no receipt for the magnetron that he replaced. I worked for one day and stopped working. I called shakir several times but he didn't shown up so far. I just realized that he deceived me with a fake magnetron. I just wanted to share this bcoz no other customers get affected by such customer service.

I have had my nexus 5x for about 2 years now and just today it started restarting over and over again and getting stuck on the google screen as it boots up and then it turns itself back off again, gets to the google screen and repeats. i was able to turn on fastboot mode and i performed a factory reset. this did not fix the issue. i have been looking through forums and have seen apparent ways to fix it by flashing my device but i am unable to get all the drivers and programs required to fix the problem. how can i contact google to either help me fix this problem or send in my phone to have it fixed

Dear sir/mam
I have purchased double door lg refrigerator on dated 30.11.2017 & model no is lg ff i-472qpzx best. There is cracks in linear i have already complaint regarding this to lg customer service centre the person who visit at our home to see the problem he admit that there is cracks in linear he take the photograph & video of the refrigerator & send it to company but company reject my complaint
I send you bill copy & mail which i send to company as a complaint please look this matter as earliest