LG Electronics Complaints & Reviews

To,
Managing director,
lgeil

I Ramesh Naik, had purchased a LG Inverter 2.0T AC Vide model No. BSA24IBE from Bajaj Electronic, Hyderabad on 19.02.2016 with a lot of trust in the brand, but not even completed 3 months, got in trouble. My complaint vide no.s RNA[protected], RNA[protected]
RNA[protected]. The gas is leaking and the bolt was cracked, which means the brand product need to be repaired with in the 3 months of purchase and the worst service provided by LG. it already been more than 2 weeks but till date my problem is not solved. Now after refilling the gas and replacing the parts, still the technician is unable to resolve the problem.

Recently, i have faced lot of problem with My Refrigerators Model.GL-D372JPZL purchased on 30.05.2015 is was not worked from past 4 months. Technician are unable to rectify the issue and i was unhappy with the LG service and i requested to replace the same and finally after lot of struggle in last month they replaced the product.

By now i am fed up of your cheap quality of service and product .I even called up the hyderabad manager manager mr. Ravi, (RR Electronics, Sangareddy) who assured me of rectifying the by 30.06.2016 and said that, "i know my job". And now even after 4 days i understand how much he knows about his job and on what basis lg appoints responsible people that too in customer services.
I am totally frustrated and exhausted by this sort of irresponsible and irritable behaviour of your technicians, senior engineer, service manager and dealer.The dealer even insist me on getting other brands. You make big promises about the quality charter, your customer services, responses and quality products and even the 6 sigma's. At the end i would like to say that i want a refund in a week or else i would to my dissatisfaction would have to go to consumer guidance society and other such organisation to put a light on your customer services and your commitment to excellence and quality as mentioned in your advertisements and booklets.

I have wasted my money and i am never going to repeat this mistake. I hope to notice some response or action as soon as possible.

Dear Sir/Madam
As per trailing mail LG yesterday night time and one of LG service man visited today noon time, after checking our fridge and look into our problem he is agreed that really some problem with this fridge and told that some body part of fridge need to be change so he will came approx. Monday when this part will received, so see still our problem not solve !!! from starting when we complain first I am giving you list of repair and complain that I made for service, and many mail and complain service done plz noted it down.
1)starting month when we purchased over cooling – and solution came from your side after many follow-up and complain – ordinary thermo Cole sheet put inside the newly purchased fridge tell this is acceptable for any body ? you are putting thermo Cole sheet in new fridge ?
2)after that no cooling in fridge – solution your man tell it naturally because of this summer – tell is that acceptable ?
3) again complain for the same problem – solution your service man simply came and tell why you kept Milk, fruit ..ect in fridge ? ohhh can you tell me this fridge is only designed to keep only water bottles or what ???
4) again I logged one complain for extra/large amount of moisture in fridge due to this water inside the fridge – solution from your side your service man is agreed that really some problem with this fridge and told that some body part of fridge need to be change so he will came approx. Monday when this part will received,
5) I am typing ….
Now solution will come or I have to continue typing my problem till my warrantee get over ? or LG waiting for it ?

This much of problem I am facing from whole year and I think anybody came from LG side at my home they open my fridge many time and also disturbing us many time from a year ….
So this is not acceptable for any body and brand like you “LG”-life is bad not Good
Now I don’t want your repair service please take this issue seriously and I am also mail this detail in consumer form and court also so you are requested to give new one or my money back,
I suffered lot from your service and fridge now I want my money back or you already know this models fridge is fault (this lot is Faulty) then your duty to change it or give me new fridge without any problems and errors like previous one, so please give me new one urgently.

please do needfull sir
thanking
dipesh chavda
[protected]

Hi team, i want to bring to your notice that i had a very bad experience with your service. I am a loyal customer of lg for 15 years now. 3 years back i bought 3 ac’s, washing machine, refrigerator, led tv (42”) and a phone, and many more things from lg shoppe (Dist. Ashwin kunkolienkar). A week back my tv stopped working. I complained about it on the lg toll free number on 30th may, no action was taken. Again on 31st may i filed a complaint on the same number. A service guy named ajay was sent for the repair. He said the display is no working and some part needs to be ordered from noida and will take 4 days time and will cost us rs. 20, 700 to which we agreed. We went to the lg shoppe today to check the status of the repair of our tv, these people are clueless on the whole situation. When we spoke to ajay over phone from the shop about it he said he ordered it today and he misbehaved with us asking us to either wait for another 5 days or take back our advance and cancel the order. Is this the right manner to speak to the consumer? The lg shoppe owner mr. Ashwin (Unavailable to talk to us from past 4 days) he was unavailable again today to attend calls regarding this matter. I want to know when is my tv getting repaired? This is how lg wants brand loyalty from its consumers? And if i donot get any replies from your team also in this matter then i shall take this matter to the consumer court!
Post this incident, i conclude that lg has not provided services as expected! People like ajay and ashwin carry the image of lg along with them. I expect a suitable action against these both on this matter as soon as possible.
Regards,
Dipti dixit

Dear sir,
I am using only your products and this is the feedback for customer loyalty
Model no lg - 107 cm fhd lcd tv-42lh60-w/m serial no 000plq001008 purchased delivered by cash memo no[protected] sale order no 55821844 dated 16/05/2010 from reliance digital retail limited - delvery challan no 80817708, shipramall, indrapuram as per cash memo0063 16.35.45 dated 16/05/2010 taken annual srvice contract for 3 years from reliance for model sr no[protected] by paying rs 6618.00 in addition to cost
Total cost 67611.50

First complaint no c-[protected] digital service no [protected] by lg service centre and there is no picture tube calrity
Point-2
Second lg cutomer complaint and lg service tech maghboob – tel no[protected] came and declared carbonisation in card so card to be changed
Point-3
A call from customer centre, that your set is beyond repair so we can, t support you
Point-4
Is it has a life of only 5 years, or what was the use of additional service warrnaty and lg maintain such poor quality
My address, boben anto c, 9/p/801, shakthikunj appartments, sector 62, noids, up, behind fortis hospital

Dear Sir, I buy LG Tv before 2 year and the amount i pay Rs 28000. No it is not working and LG Support team visit my home and said the panel damaged and spend more rs 14000 to change the panel. I register the complaint in LG and they given contact number to call one Mr Ransu ( [protected]). When i called mr ransu he saying he dont no about it and he disconnected the phone. again i sent email to LG team and they replied will follow up my case and contact soon etc. still they not taken any action on it. now 1 week over. So please study and take action on it.

LG Complaint number is RNA[protected]

I've purchased one AC on[protected] but inspite of continuous follow up with LG personnel couldn't succeed in getting it installed till date. I even tried to talk to their customer support but they replied that their technician is on leave so AC can be installed after two days only. I tried to talk to there regional offices but they replied that your installation request has been registered by your dealer today only. I purchased AC from shop instead of e-karts because I wanted to get it in operation asap. In Vizag temperature with humidity level is very high. Now after there reply I am feeling helpless, my friends suggested me to go for other companies for there excellent after sales service but I didn't listen. I wonder how they are attending complaint if any working problem comes with any of the LG products.

Dear sir/madam,
Following complain i did on 11th dec 2016,
I purchased lg fridge of 2 door from jay dwakadhish electronics – jamnagar, sr no.:503nrxc150170, model no: gl-m302rmpl

I am struggling with this problem for the last 3 month. I lodged this complaint with the no rna[protected]
After that one of your service man come and he opened freed cover and put ordinary thermo cole sheet inside the fridge, and closed the our complain by many follow-up and complain, now a day presently i am facing problem like less cooling and very moisture content in vegetables and all fruits, and glasses so i lodged this complaint with your agency two times but some un trained person came and went without solving our problem and nobody is asking whether our problem solve or it is same like before, so how we can trust on your company brand like lg?? We brought new fridge from you and from that date to till some problems always happen regarding fridge working condition, and we have to call your person 4-5 time for solve the same!! Same thing happen and repeated several times, and i was already observe the model which i was purchased same problems for all customer who purchase the same so please make inquiry on that and confirm the same but i was be quite and just waiting for your positive reply but not yet, yesterday i again talk with your executive mr. Abhisekh at 7:00pm but he is tell that please contact your local service provider i am giving you their mobile number, tell me that is the way to talk with your valuable customers? Why we should talk with him? You appoint him for services so you have to talk with him and take feedback from us after complaint logged and after repair done, but no no one from you take initiative for that,
And very funny thing came out when we ask your service man when he came for repair –when we asking for the resone why this happening he was simply telling that due summer!!! Ohhh omg!! And telling that why you kept milk, fruit.. Ect in fridge? Ohhh can you tell me this fridge is only designed to keep only water bottles or what??? So this is meaningless talk from your service agency, now i think i suffered lot from your service and fridge now i want my money back or you already know this models fridge is fault (This lot is faulty) then your duty to change it or give me new fridge without any problems and errors like previous one, so please give me new one urgently.

Thanks & regards,
Dipesh chavda
[protected]

Dear sir
Today I received lg g4 after repair from service centre. I enclosed in my mail 3 videos that will speak how its working. Although after 8-9 attempts the set booted but its shutting down at times. The screen also showing lines at times. Wifi connecting at times...but agaun starts blinking.
I stronly object for such service from a company like lg. Sir, please immediately replace my phone or allow me to go for some other model, if required, by paying difference amount.
Hope you will do the needful.
Regards
Nitish

I am mr. Jacob from banglore as my friend had bought me a t. V from muscat a lg 43 inch 4k t. V your product is so bad that the t. V is already having an issue with the screen and when i told your service providers in karnataka they are not even ready to repair this thing this really annoying with your hopeless service even though your t. V is under service you want 1001 things for the service to be done. I need the t.. V repaired soon or else please stop your dealing here.
I want a solution for this soon.

I had taken extended warranty (AMC-Stands for Annual maintenance contract) for my television by paying around 3500 which is non refundable and through which company makes huge profit. Total cost of my TV was 25000, Now when some problem occurs in my TV, LG company dening to repair by saying that part is not available and as per company policy when part is not available we can give you 20% of total cost of my three years old TV When I asked them to give me same thing in written they told me not possible. I have written too many mail and more than 200 calls to them but they are not replying since last 25 days or just saying that we are looking into your complaint but actually they are doing nothing, two days back when I made call to LG customer care again they straightly denied about any complain I have registered, I have document and voice recording to proof what I am saying.

Hi There

I would like to escalate a poor service by your service center in Bhubaneswar. I had bought a new Freeze on 23rd April 2016 and the freeze has gone down since 24th May 2016. Have done multiple escalation to your service center and to the service manager but without any resolution. First of all the quality of product that I am concerned about and now the quality of service. The PO for this purchase is attached.

I have made enormous call and it seems like the spare part needed for the service is not being resolved. I am frustrated with the delay and the quality of the product. Now I need this refrigerator need to be replaced with the new one immediately.

Complaint no: RNA[protected]

The service manage that I am spoke to is Rajendra. 7 days and there is nothing being done and I need now a replacement . I have lost fiant on this product.

Dillip

I had purchased LG G4 mobile in Feb 2016. Recently, i started to face issues with the wifi and Bluetooth connectivity and i had approached the service centre at Panjagutta, Hyderabad. I am very disappointed with the way they responded.They figured out that there is a problem with the hardware and had to replace the hardware.However, they dont have the spares available and were not sure when they receive them. I called up the manager, Mr.Sai Venkat and he simply responded "there is not much I can do and must wait till the spare part comes" I told him to check and get back to me but I haven't heard from him yet and he never responded to my call again. So i called up the customer care and spoke Mr.Rajinesh at around 1.35pm on 31st may.He said there is not much he can do and i have deal with service centre and he would arrange a call back. I dont see a point of having warranty for your product as there is no solution provided!!! I would like an explanation and solution immediately as i dont want to carry faulty device thats worth Rs.40, 000 with wifi and bluetooth not working. I hope to hear back from you.
Model: LG-H818N
IMEI A:[protected]
IMEI B:[protected]

I had bought 1 lg 32" led tv model -32lb5610 serial number-405plag005120 from basant electronics kolkata (Invoice number-2665) with buyer's name as sima neogi with an amount of 32700 on 12/06/2014. From 23/05/2016 small led spots are seen on the tv and they are increasing in number day by day. Authorized mechanic of lg said the display panel is to be changed and the cost for it is rs 15000 that too with 6 month's warranty. Though the warranty period of the tv is over, yet it is not expected that a lg tv of 32000 will not last even for 2 years. This is very disappointing and unacceptable. A tv is expected to last for at least 5-7 years but it is not yet 2 years that a 32000 tv is not working properly. I believe it is manufacturing defect from lg. Does end of warranty period mean i product has to be thrown away? Or do i consider myself lucky if my product is in good condition even after warranty is over?
Is there anything lg can do other than saying sorry or asking for more money? I think lg knows that in real world just sorry does not mean much in situations when a rs 32000 tv does not last for even 2 years and lg charges 15000 more for repair.
I want immediate replacement of the tv or cash back or free repair.

We bought a refrigerator(model no. Gl-D322 JMFL) seven months ago and it has started causing problems already, the compressor (which has 10 years warranty I don't know why?) stopped working, I spoke to the customer care they told us to do something( as it is SDS) and it didn't work out, then they sent someone to check the issue and they said it was a faulty compressor, now they're saying it will take time to replace the compressor, this is not done, all the stuff has been out for three days and most of it is rotten already. You should do something.

Lg 43lf6300 led tv stopped functioning from[protected].
Request for replacement of part was made vide no. Rna[protected]. I was given to understand that a wrong part was received and have been receiving messges whenever i contacted lg toll free no.[protected] that the part has been re-allocated. Upon contacting the sr. Service executive mr. Amarnath, ([protected]), whose number was provided by the person to whom i spoke to on the toll free number, repeatedly denies having received the part but admitted that a wrong part was received and a revised order has been placed on the firm. Spoken to mr. Shiv kumar ([protected]), who happens to be the head of the service centre at hyderbad did not yield any fruitful result. Now, he avoids attending my phone calls. No body from the service centre are ready to resolve the issue. After waiting for a week i think i have a right to put it across to a forum for help in getting the issue resolved

LG Team
My name is Gaurav Grover (loyal and very old customer of LG). I purchased a LG double door refrigerator 4 years back. The price of the machine was around Rs 80000 at that time. Machine performed well in the first 3 years. After that cooling of the machine dipped. We called LG customer care to repair the same. An LG executive came and said that he will take at least 7-10 working days time to arrange the coil of the machine. I requested him to arrange the coil asap as we cannot afford to survive without the refrigerator as it plays an important role. He denied for the same. We called an engineer from local market and got the machine fixed. Machine worked well however after a year we faced the same cooling problem in the machine. We again called LG customer care number and luckily or unluckily same old engineer was assigned for the case. He visited our residence and asked us to pay Rs 700 as visiting charges, we asked him to fix the issue. He suggested us to wait for 2 days as he has to consult his senior about the same. I contacted him after 2 days, he suggested us to throw the machine out in Hindi
Engineer words “Is fridge ko faank do bahar”.
I wanted my machine to be repaired so I requested him again for the same
Engineer words “Isko aag laga do”
I said that being a LG brand engineer he should not say these words otherwise I will call customer care.
Engineer words “ Jisko complaint karne and kar do aur iss machine ko aag laga do”
I am sorry but I do not want to put my refrigerator on fire because of two reasons :
1. Loyalty with LG as I use a tower AC and other LG appliances which are excellent
2. I cannot afford to put my refrigerator on fire

Challenges faced by me :
1. LG engineer was unprofessional and rude with me.
2. He has no right to suggest that I should put my LG refrigerator on fire.
3. He should have changed the coil by charging me money as I am not asking for warranty of the machine or any kind of favour from him. I am ready to pay the charges.
4. I requested him to give me the coil as well so that I can get original LG coil fitted in my refrigerator by a local engineer however LG engineer denied for the same. Now I am left with only one option which is that I should actually put my refrigerator on fire as suggested by LG engineer however my loyalty towards the brand LG is not allowing me to do so. I have concluded from this instance that according to that LG engineer, life of LG products is just 4 years and after that all LG products should put on fire. These type of LG engineers does not even care that how much hard work is done to make a big brand like LG.
5. LG says Life is Good however my life is hell because of LG after sales services in the summers of delhi.

This is absurd. I never expected such a rude and unprofessional behaviour from LG. This instance was embarrassing for me and my family members and changed my 20 years old loyalty towards the brand LG. I do not feel like using any LG product and will not recommend any of my friends and near ones to buy LG products because customer service/After sales service is the backbone of every business which LG does not understands or have stopped understanding. I think LG has to burn midnight oil to build the same old customer service team which they use to have. May be there is gap in hiring or training of the engineers. Someone has to look into it asap as these type of engineers will turn many positive/loyal customers like me to negative customers. These kind of employees are changing the perception of loyal and old customer like me.

LG Engineer Contact Number : [protected]

Regards
Gaurav Grover (Unfortunate and Negative customer of LG)
C-3/2, Jeevan Jyoti Appartments
PitamPura
Delhi 34
India
Contact Number : [protected], [protected], [protected]
E mail : [protected]@gmail.com

We have mircowave oven model no : mh-2044db. I had registered for the microwave oven coockery class conducted by lg, which is free of cost. I had registered for charni road branch class and for that i followed up with ms shabana ([protected]). I called her twice for the confirmation of class timing. She had asked me to come on saturday (28th may 2016) 3 pm to your lg store (Sumaria lg shop, near saifee hospital, charni road). As i was getting late for a class i booked a cab and reached the destination on time. When i enquired about the class person present at the shop told me that there is no class today, i was really surpirsed to hear that. He called shabana (Number mentioned above who is the poc for charni road class) and asked her about the class, for which she said the class has been cancelled. I was shocked to hear that. First thing : she did not inform me about the cancellation, and i think its lg's duty to atleast keep number of people who are going to attend the class and inform them if there is any change in the shcedule /cancellation. I was really frustrated by the response from this lady because when i caled her, instead of apologising she started argumenting and saying i told u to call me in the morning for confirmation which she really did not ask me. When i asked her about what shall i do now, she said very casually nothing can be done, i cant take the class today at any cost, so asked her about her supervisor /senior, she directly cut the call. This kind of behaviour from representatives of company like lg is really not acceptable. You should atleast keep some responsible people for such events/classes and should also educate them basic ethics and how to talk with the customer. This is really irritating and disappointing. If such a behaviou continues then i dont think people will ever go for lg products. I hope this incidence should never happen with anyone and you shoukd seriously take action on people like shabana who thinks cutomers have all time in this world to attend her coockery classes whenever she wants. This really sucks.

I purchased a led tv model 32lb550a on 23.10.2014 from saravana electronics &home appliances, pondicherry and bearing extended warranty card number fpd[protected]. The tv was not working from 18.5.2016 and a compliant was registered and got rna no.[protected] dated 20.5.2016.
Representative called on 21.5.2016 at that time we were out of home and asked to come on monday.
Monday i. E., 23.5.2016 representative came and just the tv and told board has gone and said that we let you know after consultation.

But, we have been phoning to them since tuesday i. E., 24.5.2016, some lady is picking up the phone and asking the issue and replying that we will contact you with in a minute. But hence after no response from them. This is the routine practice of pondicherry customer care. Truly they do not care any customer.

Our lg 32"led tv is in warranty period. Is this the quality of customer care of lg products?

What should i do to get repair of my tv?

S. Sornamani,
#d7, karunai street,
Vallalarnagar extension,
Nainarmandapam,
Pondicherry - 605004.

[protected]
[protected]

We have bought the lg led tv at whynot, nera sai krishna theatre, rajahmundry on 17.12.2014, after a long tern plan with whole hearted happiness on 17.12.2014. Now unfortunately it gets repaired. So we called the service engineer from lg company. He has checked and asked us to change the display screen.In order to get display on screen we need to replace the existing panel, with the cost of rs.15000/- for your kind information the warrant period is over 17.12.2015. I requesting for repair in foc basis.

I purchased a front load washing machine on Sunday the 22nd May 2016 and
received on the very next day. I was assured that the installation will
happen by Tuesday the 24th May but had not happened till date.I have
escalated to local team at LG and nothing happened. Now I got a call that
in 5 days the request gets closed automatically. If the installation has
not happened, how can the ticket get closed. Daily I get a call telling
that Engineer will visit and install. I am made to wait daily, but no one
turns up. And they have closed the ticket stating that tickets gets automatically closed in 5 days.

GUYS, STOP BUYING LG. LET US ALL TEACH THEM A LESSON.