LG Electronics — Lg refrigerator 255 ltr

I have a lg refrigerator 255 ltr, bought on 8th march 2016 in tiruvalla, kerala. I had registered my online complaint on 19th may 2016 when it stopped working one fine morning. Before that we had complaint locally to your lg service center. There had been no response from your service center. Later they came and repaired my refrigerator for a cost of rs. 2726/- saying if we do not pay, they will not repair it. The capacitor has got burnt. I fail to understand why have you taken the money from us when its in the guarantee period and in the warranty period. On the 18th of may, there was no lightning and no thunder and no rains. The person says that it was due to the high voltage fluctuation, which has to be handled by your inbuilt stabilizer. If it has not handled, then there is something wrong with your refrigerator. When your person had come to install the refrigerator the very first time we gave them the external stabilizer to attach with it, they said what is the use of the inbuilt stabilizer then. So who is responsible for the problem that has been created. Lg is responsible for the problem and you are supposed to pay the amount back to us. I have complaint on the lg website but there is no response at all.
Kindly look into this matter and return our money back.
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Hi Sir / Madam

We are sorry for the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
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LG Electronics Customer Care's response, Jun 8, 2016
Verified Support
Hi Sir / Madam

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.

Regards,
LG Customer Support Team
There has been no solution to my problem still.

Some person named Prashant calls me from the service center in Thiruvalla and tells me that I need to talk to the Electricity board for the high voltage problem. Is this the solution to my problem ?

I will suggest that LG should keep right people in the customer service too.

The voltage fluctuation is not our problem. LG refrigerator's stabilizer had to handle it. Kindly return the money charged to us for no reason.
Why is it that there is no solution to my problem ?????

One good comment brings 1 more customer while 1 bad comment reduces 10 more customers for LG.

Why don't you claim that there is no inbuilt stabilizer in your refrigerator instead on claiming that LG has an inbuilt stabilizer.

I want a solution to my problem or refund the entire money for the refrigerator so that we could buy another refrigerator.

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