LG Electronics Complaints & Reviews

Dear sir,

Last 15 days i am waiting to resolve my door problem but still neither handle my complaint nor resolve. Many times i called to service center and purchase shop (M/s. Siddhi sales, 2-3 shree hri complex, nr. Thakkarnagar cross road, n. H.8, bapunagar, ahmedabad-382350 gujarat).
But still my problem is not solved.

My complaint no. Rna[protected].

I have bad experience from service and technical team.

So sir pls. Do needful asap and look in matter.

Thanks
Bipin panchal

Mere washing machine me current utar raha hai

Hi sir,

I want to inform you regarding bad service of lg ac customer care.

I had purchased 2 split acs for my son-in-law sh. Hitesh bindal (Vill. Sainwala teh. Nahan mobile no. [protected]) on[protected].

Post the purchase, on 6-6-2016 one of the acs became dis-ordered and a complaint was lodged the same day in lg customer care on the same day at 7.50. Pm (Attended by sh. Praveen).
I had approached the customer care again on 7-6-16 with complaint no. Rna[protected] attended by smt jyoti.
Due to negligence of the lg support, i reached them again on 17-6-16 (Attended by sh. Sgahad feshma).

The said ac got repaired on 26-6-16 by your engineer sh. Udey shanker (Mobile no. [protected]) by replacing compressure and rs. 3000 /- were charged by him (As gas and visiting charges etc.).
Suprisingly, our second ac which was already in-order became dis-ordered on the same day by him only. These facts were brought into complaint office vide complaint no.[protected] dated 26-6-16 and reminder complaint no.[protected] dated 23-7-16.

He swapped the compressure in both the acs and charged rs. 3000/- again from us. Post this swapping the first ac again got disordered on 8-8-16.

The facts about cheating by sh. Udey shanker were brought in customer care ofice on 8-8-16 and on 9-816 attended by sh. Ankit vide complaint no.[protected] at 8.00 pm.

It is regretted to point out that our first ac is dis-order uptill now. No action has been taken by lg customer or engineer. The lg support person uday shanker is simply fixing one ac and inducing a fault in other.
Each time he is charging us irrelevant money.

Please take necessary steps and get both the acs fixeed as soon as possible.
Otherwise i have only a way to lead this matter in the hon'ble consumer court or in the legal deptt.

Thanks for your hopeful response.

Arvind kumar
L-4, housing board colony
Nahan. Mobile no. [protected].

The refrigerator is under shut down because of changing the wrong gasket by your 3rd party service provider ​​ (Complaint ref-rna[protected].

We are in touch with your mr vinodh g. R for last 4 days. We provided no solution as on date. He has also not given any timelines for resolving this problem. I need your intervention on the following points:

1. What is the exact problem.

2. I would like to know the availability of parts for fixing this problem.

3. I would like to know the timeline for fixing this problem.

4. Vinodh gr was not ready to share the contact details of his senior. May i know why he is having reservation, when he is not in position to resolve it.

I need immediate solution, because i am living without refrigerator since last sunday from 7th august, 2016.

I am having lg tv 42' led, purchased from sanket sales, anand
Due to some reason, display of the said tv stopped and i lodged complain with help lg vide no rna[protected]
Model 42iv3500ta. Atrylil sr. No 108pluh090942.
They told me that ecb main (Mother board) failed and needto replace, and i confirm to the same. Immediately they observed the stock at company store and one piece was available and they lock the purchase. But after some days the service centre engineer told me that now no parts available with company, and your tv goes to 15% replacement.

I do not understand, within 4 years of span how i loose tv worth rs. 54000.00, it mean, if you not provide parts of that tv, the tv become useless to me.

How you are cheating the customer, one the one hand on the 70th eve of independents day you are advt. Your products widely, and simustenously, cheating doing these things.

I need the part replace and my tv on, how can i loose rs. 54000.00, as it is not my fault.

Take this matter seriously, and reply me immediately

Cn yadav [protected]

Hello Respected, We have purchased LG Front load washing machine with 10 years warranty last year. But it's water pipe crack so we have complain it to LG service call center [protected] than a service person come to our home and tell you have to repair it by your own expenses. We agree to purchase parts. But now they denied it to repair by giving excuses that parts are not available. I let you know that this particular product is best selling and it's parts are available easily or it might receive from other city easily. But from 4 days they denied like parts not available. And now LG service center and their team leaders not receive my phone.

Please sir we have wear dirty clothes in this festival season because my mother can't wash clothes by hand and we can't afford to give laundry.

Help me sir so that common people faith in Indian Consumer Forum. Jai Hind

Dear Sir/Madam,
I had booked a LG refrigerator from Meenakshi fan house, Madurai, Tamil Nadu on monday(08/08/2016). that day they dint have stock so they promised me that they will send three days later. and today (12/08/2016) at 11 p.m.(night) they delivered the refrigerator with seal opened box. soon i called the Bajar Deen, the Sales Head regarding this. He replied that LG company itself send the product seal opened and so the store. but i doubt to accept the product whether it is original or any duplicate with the brand name. so help me what to do further. Thank you. P. Rajagopal.

Hi,
I had purchased a mobile handset model lg70+ with s/n [protected] for verification bill is enclosed with the mail. My concern is since one month my handset has been creating some technical issues and i took to nearest lg mobile centre "elcom trading co. Address: 308, 3rd floor madhuban building, nehru place, new delhi, delhi 110019" as a customary action. On first visit to cc they scrutinized the handset and reinstalled the os by saying its ok now, then after few days my mobile tend to hang again the i went to cc again then again they reinstalled the os, despite asking them why such problem is persisting they were clueless and conveyed me that if again it happens we will change some hardware.

My handset was never ever treated like it had some fault, they were just reinstalling the base os. By the time my handset gave up its life it was completely dead and couldnt be charged and was throwing tremendous heat while charging.
Third time at cc they took my phone and assured of hardware replacement. I returned with the receipt and was told that you will get a call in a weeks time for your mob. Today after two weeks i got a call that mob cant be repaired as its emi no is out of warranty. I mean what the hell they were talking about, my mob is under warranty as per the bill invoice.
When i asked them to mail me the whereabout the process they just refrained from it, infact the manager of the service centre mr. Krishna kumar sharma talked irrationally with me and said nothing can be done here and we will not mail you.

Is this is type of service care you provide and you hire manager who is inefficient to handle the customers.

Kindly look into the matter at the earlierst or else i would go for an fir and to consumer forum against the renowned company lg.

I brought a fridge of lg in 4-8-15. frm strtng itself its showing problem i cmplaind mny tymz ... my invoice no- 128/lg/15-16 model - b292sspm. serial no-506nrer001652 vat no -[protected]. on april 2016 dey cme and said one of the part is defectd .. but nt available at that moment so will supply ltr nw today i clld dey said our warrnty period is ovr so they need money for repair.. is this some kind of joke???? from where the hell will i show proof that they had send men fr repairing on april but still bow the part hs nt been repaired and today as mu guarantee period is ovr they r demanding money??? i hd launchd a complain on april so why still then no actn was tkn???? i will b frced to move to higher authority pr file case in consumer forum coz dis is utter harashmnt ... my fridge is nw of no use so wt for did i buy that frm a reputated compny like lg???? kindly conct at ur earliest orelse i will b frced to tke further actns

Hi,

In 2013 i bought new led (Model number ln4900), yesterday it stopped working. Audio is coming but no video, as it is out of warranty i asked local technician to check it who confirmed that problem is with the invertor board at the back which needs to be replaced and cost will be around 3500 but because there could be possibility of faulty spare part installed by local guy i denied and today morning went to lg service center (In chankya place, opposite to c1 janakpuri). Technician saw the product and without even opening it told me that led light panel needs to be replaced which will cost 12000. I asked him why not only the faulty component be replaced rather that replacing the whole board which is costing 8000 more to me. He confirmed that as off now lg is providing those spare parts for few models only not for the my specific model. Now my question is why these things are not disclosed at the time of sale, if you sell the product you need to ensure that spare parts are also available. Why should i unnecessary pay 8000, if that 4000 rs component can resolve the issue. Why should i suffer because of their incapability. Till now i was big fan of lg products and in my home using all appliances for this brand, but now really disappointed. Moreover online link they have for consumer grievance is not working too. Please urgently look in to it and help me.

Jaspreet singh
[protected]

I had purchased a lg led tv on 30th august'14 and within less than two years i am seeing white patches on the screen and upon calling the service center they checked the tv and said that it needs to be repaired and the cost would be approx. 8-10k which i would need to bear. I feel this is not justified as i got a defective tv which conked off within less than two years, please help in getting this issue resolved on top priority

Ushassu
[protected]

I had purchased lg 1.5 ton split air conditioner in 2010. Its air filter got torn. I called area authorized service centre in sarita vihar, new delhi (Tel. [protected]) on 6th august and gave the model no. To ms. Priya (Model: lsa5lp3af6). I was told that they will order it and i can collect today, 9th august. Today, i collected the two air filters and paid rs. 522 on 09.8.2016. At home, i found that these do not fit and are not for the aircon model which i gave to the area service centre!
This is very sad and not expected of a reputed japanese company like lg. I have contacted service centre again and hope they resolve it soon.

Hi,
This is rahul waghmode and have an concerns about the lg.
I have been gifted one lg tv with model 32lf513a-tc in marriage and
Has bought in the month of december 2015 from beed (Maharashtra) city
Apprx 300km far way but within 6 months tv's screen started to show
Ome fishy/blur white lines for which i have raise complaint where
Techinician came & verified and said some part has failed we need to
Order part you send me your tv reciept on whatsapp then after i have
Waited for 2days where no response they said your receipt is not valid
As it don't have vat number (Took almost two months)!!! So then i'have manage to get new with vat reciept from vendor then immediate raise another complaint (21st july2016) for the same but now its been almost 20+ days i was not getting any updates so called many time by asking part and finally they saied we have ordered your part (Tv panel) which is not available anywhere and part is old which may take too long time now i'm very frustrate as i'have already spent 2 months and again another 1.5 months further!!!

Even manufacturing this product is aug 2015 and they says this model is older??? How come
Complaint no. Rna[protected]

Now it still in pending with no reason!! I think atleast
Anyone of you could help me on this or else i have no choice to go
With other brand as our entire family have only lg brands at their
Homes.

Regards,
Rahul waghmode
+91-[protected]

For the last two months the lg service center of siliguri, west bengal, had harassed me for the repair of my refrigerator. They kept on sending service person to my residence but didn't repair it and in fact took visiting charges and also charge for a spare part which was not changed. Later they took the part to the service centre for fixing it but send it back almost a month later that too after making numerous calls to them. I was even harassed when a warranty claim was made for my 55 inch led tv. Please look into the matter asap else i have file a complaint in the consumer court taking legal action. My refrigerator model 368yvq4.

I have given my lg tv for repairing through custemer service regisration on 3rd or 4th july 2016 and one calling from phone no [protected] and have taken my tv for service. But till today i didnt get my tv back. When i approaching the service center they promised me to deliver the tv on or before 3 pm. At 5 pm today i again aprroached there then they told me that they cant deliver the tv today and behaved very badly. Then i called [protected] so many times and he pickd phone and told me that waite for some time. After one houre i called so many times but he didnt take the phone, i also complaint cusomer care and given a no rna[protected]. Pls do the needful. My phone no [protected]/[protected]

I'm sangiita and my contact no. Is [protected]. My fridge wasn't cooling well so i complained on 2 nd july. Somebody named hukum singh came and filled the gas.. Took rs.2000. After 10 days fridge stopped cooling again. I complained n again the gas was refilled. 10 days later again the same problem occured and this time again hukum singh came.. I told him that it seems gas isn't the problem.. He was very rude after i told him that in 20 days this is third time the fridge stopped working and all the frozen food and other items got spoilt because if this and he should try to see where the problem is. He ignored and left without any satisfactory answer or solution. Again my fridge isn't working and all the food is spoilt worth hundreds of rupees. I have called many times but no body has yet come to fix the fridge in 36 hours after the complaint. Very disappointed with the lg service. I feel your supervisors and the head lady anju are not doing their work properly.

Hello,

I am jyothi purchased a refrigerator from pai mathikere, bangalore using bajaj finserv worth rs.9450/-
Bill number — 0788301
Date — [protected]
Emi — 1181
Customer id — 4040cd21553555

As per this an emi of 1181 should be deducted from my account but 1280/- is getting deducted from june.
I approached mr. Jagadish (Pai) about the extra deduction but he did not give me satisfactory reply and told me to approach consumer court.

When i had personally met pai richmond circle branch and enquired about the problem found that another customer number cd21447643 his emi 1667 is deducted in my account which was rectified.

Again from june the same amount extra amount was deducted instead of the correct emi. Every month i visited the office they promised to rectify the mistake but same problem persists again and again.

Therefore, june onwards 3 premiums were not refunded.
5 times i have visited different offices with total expenditure of 2000.
This has created mental worry to me.
If this problem is not resolved within a week i will approach the consumer court. This copy of problem has been sent to ananda. [protected]@bajajfinserv.In and [protected]@bajajfinserv.In

Hello team,

I purchased a led on 01/07/2016 from sandeep electronics.

I opened it a home a conntected a usb pen drive in it but it was not detected.

I complained it to customer care a engineer comes to my place and said there is a problem in mother board and need to be replaced but as you know that i purchased it recently and i found problem in it.

I want you to replace old led to new one because it is a new one.

I do not want you to repair it.

Complaint no:- rna[protected]
Serial no:- 603pltv088057
Model no:- 32lf550aatr

Thanks

Arun kumar
Mob:- [protected]

I have purchased LG Frost free Refgtr. in Jan.16.The product is not functioning properly since there is a manufacturing defect which has been confirmed by the mechanics attendant several times for its rectification. Made several complain (10 no.) (1st one RNA[protected]/4/16 & last one RNA[protected] - 22/7/16). Send mail(GCA[protected] &[protected]/7 & 4/8/2016) where in i had requested for replacement of the product. Also talked to Mr. Debnath & Ms. Jayashree for redressal of my Grievance. All of my efforts have gone in vain. May kindly refer my grievance in details in my mail. Kindly look into the matter for its immediate redressal.

After using for 2 months got android 6.0.0 update and since then phone started misbehaving. There is image retention issue on the display in pink color, more noticeable when sliding down the notification panel. LG service center have taken the handset 3 times for repair, and every time the problem starts again after a few days o[censored]sage.
Isn't there any policy when a customer can claim a refund or full handset replacement after when a certain number of service requests have been raised in certain interval of time ??