LG Electronics Complaints & Reviews

For the last two months the lg service center of siliguri, west bengal, had harassed me for the repair of my refrigerator. They kept on sending service person to my residence but didn't repair it and in fact took visiting charges and also charge for a spare part which was not changed. Later they took the part to the service centre for fixing it but send it back almost a month later that too after making numerous calls to them. I was even harassed when a warranty claim was made for my 55 inch led tv. Please look into the matter asap else i have file a complaint in the consumer court taking legal action. My refrigerator model 368yvq4.

I have given my lg tv for repairing through custemer service regisration on 3rd or 4th july 2016 and one calling from phone no [protected] and have taken my tv for service. But till today i didnt get my tv back. When i approaching the service center they promised me to deliver the tv on or before 3 pm. At 5 pm today i again aprroached there then they told me that they cant deliver the tv today and behaved very badly. Then i called [protected] so many times and he pickd phone and told me that waite for some time. After one houre i called so many times but he didnt take the phone, i also complaint cusomer care and given a no rna[protected]. Pls do the needful. My phone no [protected]/[protected]

I'm sangiita and my contact no. Is [protected]. My fridge wasn't cooling well so i complained on 2 nd july. Somebody named hukum singh came and filled the gas.. Took rs.2000. After 10 days fridge stopped cooling again. I complained n again the gas was refilled. 10 days later again the same problem occured and this time again hukum singh came.. I told him that it seems gas isn't the problem.. He was very rude after i told him that in 20 days this is third time the fridge stopped working and all the frozen food and other items got spoilt because if this and he should try to see where the problem is. He ignored and left without any satisfactory answer or solution. Again my fridge isn't working and all the food is spoilt worth hundreds of rupees. I have called many times but no body has yet come to fix the fridge in 36 hours after the complaint. Very disappointed with the lg service. I feel your supervisors and the head lady anju are not doing their work properly.

Hello,

I am jyothi purchased a refrigerator from pai mathikere, bangalore using bajaj finserv worth rs.9450/-
Bill number — 0788301
Date — [protected]
Emi — 1181
Customer id — 4040cd21553555

As per this an emi of 1181 should be deducted from my account but 1280/- is getting deducted from june.
I approached mr. Jagadish (Pai) about the extra deduction but he did not give me satisfactory reply and told me to approach consumer court.

When i had personally met pai richmond circle branch and enquired about the problem found that another customer number cd21447643 his emi 1667 is deducted in my account which was rectified.

Again from june the same amount extra amount was deducted instead of the correct emi. Every month i visited the office they promised to rectify the mistake but same problem persists again and again.

Therefore, june onwards 3 premiums were not refunded.
5 times i have visited different offices with total expenditure of 2000.
This has created mental worry to me.
If this problem is not resolved within a week i will approach the consumer court. This copy of problem has been sent to ananda. [protected]@bajajfinserv.In and [protected]@bajajfinserv.In

Hello team,

I purchased a led on 01/07/2016 from sandeep electronics.

I opened it a home a conntected a usb pen drive in it but it was not detected.

I complained it to customer care a engineer comes to my place and said there is a problem in mother board and need to be replaced but as you know that i purchased it recently and i found problem in it.

I want you to replace old led to new one because it is a new one.

I do not want you to repair it.

Complaint no:- rna[protected]
Serial no:- 603pltv088057
Model no:- 32lf550aatr

Thanks

Arun kumar
Mob:- [protected]

I have purchased LG Frost free Refgtr. in Jan.16.The product is not functioning properly since there is a manufacturing defect which has been confirmed by the mechanics attendant several times for its rectification. Made several complain (10 no.) (1st one RNA[protected]/4/16 & last one RNA[protected] - 22/7/16). Send mail(GCA[protected] &[protected]/7 & 4/8/2016) where in i had requested for replacement of the product. Also talked to Mr. Debnath & Ms. Jayashree for redressal of my Grievance. All of my efforts have gone in vain. May kindly refer my grievance in details in my mail. Kindly look into the matter for its immediate redressal.

After using for 2 months got android 6.0.0 update and since then phone started misbehaving. There is image retention issue on the display in pink color, more noticeable when sliding down the notification panel. LG service center have taken the handset 3 times for repair, and every time the problem starts again after a few days o[censored]sage.
Isn't there any policy when a customer can claim a refund or full handset replacement after when a certain number of service requests have been raised in certain interval of time ??

Sir,
I had brought the lg ls4600 32 inch tv 2.5 years, vertical line appeared on it, remote too not working, if paying 32000 and interest of 9000, what is the mean of that quality brand, i got heart attack and now jobless, now i am not have money to buy new t.v, i invested in intention of brand will last long, hope u understanding my problem, hope u will resolve it

Last year in June 2015, i have purchased 2 Mobiles of LG Brand (LG4 & LG3) from Abudhabi, UAE.
Now both are not working, its main welcome menu got struck. I have contacted my local LG Mobile service center in Thrissur town. They said its Software mistake & its software is from UAE, so you have to contact there only.
I have checked in You Tube, its showing that same complaints has been seen in lots of LG Mobiles. So its LG Companies software problem. So I am being requesting you that please rectify my problem as soon as possible.
Details are: LG4-LG-H818P
SL#[protected]
AND ...LG3-LG-D855
SL# 1407KPG5857535..

Thanks,

RAGESH
[protected]

I have purchased one Home theatre DJ CONSOLE FROM LG SHOWROOM VELACHERRY CHENNAI SINCE ITS PURCHASE DATE ITS NOT WORKING AND I CALLED N NUMBER OF TIMES THE ENGINEER JUST COMES AND GO BACK SAYING PART IS NOT AVAILABLE. I ASKED FOR REPLACEMENT OF PRODUCT THEY STARTED AVOIDING MY CALLS. There staff is not good they r selling defective pieces of products

I bought an LG-LED (LG-LED/42LV3730) from Croma on 25/01/2012. Lan No 4010CD00183735 worth INR 61, 990/-. This year in the month of April, my TV stopped displaying the pictures. I contacted Croma and LG customer service. After a long procedure my TV was picked up and I was told the Panel is not working and the part is not available. The person I am dealing with is Amit Jain Mobile no#[protected] . He offered me a depreciation value of 15%....

I purchased lg led 32 inches tv in feb 2015 and in july 2016 it's not working.. After only 6 months of end of warranty period. The lg engineer only 'looked' at the tv from out side and mentioned that the main board to be replaced. Now i am charged rs.6000 (Pcb)+575 (Service) to replace this. Looking at the above issues, i agree that its lg strategy to apply such faulty parts so that they can earn regularly from customer by replacing parts.
Worst experience at lg!!
Complaint#[protected]

Sir,
I maju verma purchase a lg washing machine on 28.12.2015 model no. P8539r3sm as on dated 27.07.2016 the machine automatically drain water without pressing drain switch. As we immediately we complaint with lg reauthorized dealer for this and they assure us that you have not paid any money to our engineer because your product come under warranty and on dated 29.06.2016 engineer visit the site and charge a rs. 350/- which is unjustified as when your product came under warranty why he charge such amount. Please inquire into matter and redress my complaint as soon as possible on my contact no. [protected].

I have purchased lg lx6500 3d and just stop showing display as mother board not working. I almost founded all gujarat and rajasthan to find the part but didn't get even dealers are cheating and saying you should buy smart tv of lg coz to poor service. Am surprised and feeling fool to spend rs 90000 on tv. Am following to dealers like anything to repair my tv.

Dear sir,

I have bought lg refrigerator model no. Grb652ysp on 03.11.2010 and the serial no.

008krta00569 from e-zone chennai vide their bill no.[protected]. Its a 559 litres refrigerator which costed me rs.49, 788.00


I called the customer care number and made a complaint that the door of the refrigerator is not closing properly it is almost hanging on 28.07.2016 complaint number rna[protected] they told me the problem will be attended. On 28.07.16 a technician had come to my house and told that the hinges of the door was broken and it has to be replaced but later he told the door has to be replaced and would check the stock for this model and get back. He later told that door was not available and when i asked what other option i have to get it rectified he told me to sell the refrigerator and buy a new one. I told him to once again enquire with the company if the door was available and to my surprise i later found that he had closed the complaint. The person who visited my house was from m/s techno smart service and charged me rs.287.00 vide their invoice no.2149 dated 28.07.16


I have then again made a complaint on 01.08.2016 complaint no. Rna[protected] they told me that the technician will attend to the problem next day but no one has turned up.


As the door of the refrigerator is not closing properly there is continuous beep sound and the refrigerator stopped cooling so everything kept inside is getting spoilt... Like the expensive medicine, vegetables, etc.


Its the responsibility of the company to provide any kind of spare parts incase of any repair. How can your technician tell me to buy a new refrigerator for just a minor repair of changing the hinges. Do you think people

Buy such expensive refrigerator every day for sake of such minor repairs.


Please take this mail as final warning from me. Incase the refrigerator is not repaired within 5 days from the date of this mail then i will file a suit against lg india in consumer court and for which lg india will be responsible for all the cost and consequences.


Regards,


Prabhakar paharia


127 bricklin road

5083 tvh lumbini square,

Pursaiwalkam,

Chennai 600007


Phone :[protected]

Mobile :[protected]

I brought an 42inch LED TV of LG on 20.07.2015for an amount of rs 56000/-.
On 25.07.2016 i noticed a defective in the LED screen which i informed to LG service toll free no (RNA[protected] is the complaint registering no.
I was called back by the service team from Trivandrum and told me that the repairs cant be done at home and i need to bring the TV to the service center, and i went there.
They told me the warranty of the TV is expired six days before and the repairs cant be covered under warranty.
The repair cost is approximately 35000/-rs.
A TV which is brought for fifty six thousand and use only one year it is not fair for a company like LG to charge me such a huge repair cost.

Pramesh P
[protected]@gmail.com
Mob:[protected]

I am using LG washing machine, refrigerator as well as LG LED which is now in trouble.

I request you to do the necessary repairs under warranty or goodwill basis to continue my association with the company.

Dear sir, we have purchased two (2) led of lg on dated 23/010/2014 from gera vision lg distributor in yamunanagar haryana. but it gives problem from starting to now.in last 6 months it defected 4-5 times. every time executive gets repair it and after some days it again have technical fault. we have extended warranty of this product that's whys they repair it but after passing warranty days what i do if it give same problem. kindly replace my led or refund my amount to me. my both led are having a same problem.
My details are below ;-
Mobile no.
[protected]
[protected]

I brought a double door refrigerator (model no. lg b282 sspm sp) from local retailer (bluemoon, changanacherry, kerala) on 18 feb. 2016, because my father is semi paralysed and he need to keep lot of medicines in the cool temperature like insulin.
From last 1 month it is not working properly and the persons from customer care (pioneer electronics alappuzha) is coming and repairing and till now it is not ready.
Spoiled so many medicines and vegetables which we kept in the fridge.

Please tell me how can solve this problem?

Respected Sir/Madam,
Here are my hurtful feelings on LG product.
I was the big fan of LG product since we are using LG TV (CRT) for 12 Years!!! Better to say a TRUSFULL BRAND TOWARDS CUSTOMER. And we dint even a face a single complain on it. But now we are in the generation of 4G, we thought of going for a LED TV, and we bought also.
With so excitement we bought a LG LED 42LB5610 from VIJAY SALES(GHODBUNDER RD, Thane) on 31/12/2014 for 40800/- (BILL details attached below) (CODE:[protected], Order No: 162-GDB12-14SDN 867).
Now it has been JUST 1Year 7Months OLD, and we could see a light beam on a display since 2-3 weeks, and it has been keep on increasing day by day, so we complained to VIJAY SALES on 8/12/2016 and very next day your service person visited and observed it. And his Feedback was to change the PANEL which is costing 21000+ /- which is not acceptable and also dint EXPECT FOR a Year after paying 42000+. And also it is out of WARRANTY.
I am just Disgraceful and Unhappy. So pleasing you to go for an EXCHANGE OR PLEASE PROVIDE A WARRANTY. I am expecting your Positive Response ASAP. Please do the needful.

Yours Faithfully,
Tushar Kumble,
[protected]

I have been a loyal customer of LG but the products are awful. They keep requiring repairs. a technician comes, changes a part, bills you heavily, then something else happens. With my microwave, this happened so many times that even the magnetron had to be changed. Thereafter the part for convection was not available and I have to now go in for a new microwave.
i used to have an LG washing machine earlier which also threw up numerous complaints requiring heavy expenditure on repairs, including replacement of the control panel twice (expensive). Like a fool I went in for another more expensive LG washing machine. i now have a problem with the start stop switch/ button. So I lodged a complaint with LG. Complaint no RNA[protected] on July 29, 2016.
They attended on 30 July 2016 but according to them, this part (PCB/ control panel) is unavailable as the product is 'discontinued'.
This is my second such experience. The last time, as mentioned it was with my microwave.
Why are you doing this to your customers? Why are you forcing us to buy new products by not providing the service?
Does LG want us to stop buying their products?