[Resolved] LG Electronics — TV Smart LED

Nitish Sd

Nov 25, 2022

Address:

LG authorized service center Calicut Kerala

July 2nd week when TV was in warranty the panel went faulty and Sudeep from LG service center Nadakkavu informed that it needs replacement and he will call when its available
After 2 weeks no response and not answering calls and answered when called with different number. They asked us to wait and made it 1.5months.
He then asked to contact M/S Golden Electronics Ulliyeri and informed they will support and fix the issue as per your address.
M/S Golden Electronics Ulliyeri Nidheesh phone number: [protected] was very rude and informed he will call when panel arrives and then started refusing to take calls
When visited center he informed to bring the TV to the center and after that again delayed and stopped taking calls. It was September 26 when TV was handed over and not fixed until yesterday 25th November 2020
M/S Golden Electronics Ulliyeri Nidheesh is very rude and ignorant and arrogant. He told if you need the product come to the service center or else they will delay again for 2-3 days
We received utter pathetic response from LG electronics even though the product was in warranty. It took 4months to have the TV panel replaced and there was a lot of harassment we faced.
We raised several complaints and received just acknowledgements and no action was taken

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Dec 29, 2022

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2022

LG Electronics Customer Care's response "Dear Customer,

Sorry to know that your experience with us was not a pleasant one. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team"

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Comments

Er Yogendra Singh

Mar 2, 2023

An employee Rakesh Kumar Yadav working in Dwarka sector 16 and Vasant Vihar Delhi. He is doing fraud with costomers. He stolen stand of Tv and sold it in black market. Also, he picked up TV from home and repaired in private shop and took the more amount. He took 13k to rplace a simple wire. He stolen the origanal part from my new Tv and installed duplicate part. After 4 to 5 days my Tv stopped work and dead then he asked to me that around 30k to 35 k can be charged to repair Tv. I gave 32k then again he repraired my in a private shop. After 3 months, my tv stopped working. A new costomer exacutive told me that your warrenty has been expried because it was repaired in private shop.
So, i want to ask LG company that are you allowing your employees to do this? If not then how such kind of persion you have.
His contact number is [protected].

Er Yogendra Singh

Mar 3, 2023

My contact number is [protected].
Rakesh kumar taken my Tv from my home last 3 months ago and he did not return it till now. Please return my Tv tomorrow else i will resistered my complaint against LG in consumer form. Where is my tv? He said he throw my Tv but why??? Just he is telling a lie and not returning my tv price even he sold my tv someone.

ckkatyayan

Apr 17, 2023

Hi,

Hope you will be fit and fine and most importantly ALIVE, unlike LG India Support/Sales/Service staff which looks like is DEAD as they failed to my 25+ interactions (Mail/Calls/Chat/Emails) respond in 30+ days.

So if you know someone in LG India who is alive and cares to do his duties please forward this message to him. Either he will respond or else he is dead like others in LG India Vertical.

https://www.consumercomplaints.in/lg-electronics-refund-and-compensation-for-non...⇄

https://www.lg.com/in/split-ac/lg-rs-q19jnxe-split-ac Order # [protected]

Reference No : GCP[protected], Date : 21/03/2023 15:04 13, Type of Inquiry : E-mail to CEO

Reference No : GCP[protected], Date : 20/03/2023 11:37 18, Type of Inquiry : New Products

Reference No : GCP[protected], Date : 20/03/2023 11:32 26, Type of Inquiry : New Products

Regards(Not so Much, just Customary)
Chanderkant Katyayan

Dhiru Vaghela

from Gandhinagar, Gujarat

Aug 26, 2023

LG is meant to make an easy and good life as tough & painful.
Just a stereotyped response with no sign of the reality of resolution and just a pass of time.
Is it not a sign of fake resolution of the complaint dated 25.11.22 on Dec 29, 2022, when the Complaint was marked as Resolved when a customer says in last but one para in his complaint on 25.11.22"We received utter pathetic response from LG electronics even though the product was in warranty. It took 4 months to have the TV panel replaced and there was a lot of harassment we faced.?"