LG Electronics Complaints & Reviews

Our LG washing machine on 26th June 2023. It was working as usual, morning washing, we saw smoke and checked to see the machine up in flames, heavy smoke filled the room and adjacent rooms with smoke. With much effort my elderly parents with the help of neighbors put off the smoke, there was smoke burns but inhaling smoke has left some effects on all 4 people. Our machine was 2014 model top load automatic, 6.5 kg, there’s was no electric short as we checked the plug and connection, with the help of an electrician. We need to know why and how this happened since it’s a major health hazard and possibly life threatening situation can be avoided in the future. We’re counting on your brand credibility for an answer.

Customer Name- Pradeep Chauhan
Product name- LG Dishwasher
Model number- DFB532FP
Price- 45750 rs.
Order number - [protected]
Order platform - LG India Website
Payment method - Credit Card (LG website)
Order date - 20 May
Cancellation requested date - 20 May (via email)

I sent complaint emails to CEO and MD through their website. Emailed proofs to their [protected]@lge.com, sac.[protected]@lge.com, b2b.[protected]@lge.com ids.

I also called LG's customer care number at [protected] daily for more than 50 times with an average 30 minute talk-time and spoke to their OBS department executive (Mintu, Anurag, their manager - Joginder Verma) who kept on asking me to wait for 2 hours or 24 hours or 48 hours to be contacted by other team which approves refund still my funds are stuck with LG.

There policy is to refund the money in 7 to 10 days yet. I am literally facing harassment on a daily basis, and no one has paid any heed.

I have made the purchase of LG TV on 4th Feb 2023. I have cancelled the installation of TV due to visit to native.
I was back to Bangalore on 15th June, 2023. I have called customer care for installation. Post four hours of installation I was able to find the display patch in right top corner of the TV. I have called customer care of LG and Pai International to register my issue. Until today I have not received any proper response from Pai international. I have requested for replacement of TV or cancel my order. But they are not agreeing.

I have not received any response from concerned team. Just verbally received the statement LG technician has sent a mail that replacement is not possible.

If I need the service, technician says its chargeable.

Respected sir
I Dr. Vishal Ramdas Badgujar ordered LG Instaview Side by side Refrigerator on 27 th May 2023 from your website "lg.com". Till now I don't get delivery or refunds after repeated reminders and requests through customer care service.
Order number [protected]
Payment through netbanking 1, 63, 670 done on same day.
On 5th June I complained 1st time for being not received fridge. After repeated daily enquiry call from technical team came on 9th June 23 asking what you want? Refund or fridge? I replied whatever you can provide earlier... But till now I don't got Refund.
What is solution for my problems? What is my mistake? Choosing LG or doing payment in advance?
When i will get refund?

Dear LG Team,

This is a application regarding re-occurring failure in LG split AC having AMC brought for the smooth operation, having attachment in email.

I am discussing about last two service with in two months period.,
1) Changed the Coil of Outdoor & indoor unit.
2) Make & Top up of refringent gas in next month after the parts changed.

Due to repeated failure means action on Root cause is/was missing so that leads to Customer dissatisfaction in peak season.

AC is not working from last 10 days, today service engineer came & decided to take outdoor unit with him, this was disgusting & lead to stolen of original parts.
we want AC must be repaired at HOME.

AMC detail (Invoice number) -- INVKAR2100687

Ashish kumar on behalf of Amandeep

Please take necessary & Expedite action on Concern.

--
With Regards,
ASHISH SHARMA ([protected])

HAVE A NICE DAY!

Booked online lg split AC from official website of Lg India on 29 may 23, product received on 31 may23, service engineer came to install on 01 jun23, service engineer found that copper pipe is missing and outdoor is damaged, I raised a complaint against but no one is able to provide solution, customer service is pathetic, executives are completely blank, they know nothing,
Never buy any product from LG,
Service area manager is giving excuses and talking rubbish,
Horrible service from LG.
Regards

Today I have visit for exchange laptop and take for new laptop but laptop battery problem is there but overall condition is good they given only 2k for exchange very worst service in your pai show room. This what your giving service for customer??? But in out side and online they giving 8k to 9k for customer your giving only 2 doing fraud for customers

Plz don't visit for pai ... This my suggestion

Today I have visit for laptop to exchange old laptop to take new laptop but laptop battery problem is there but condition is very good but very worst ... Services for exchange given only 2k but in out side in online shopping they giving mini 8k to 9k is there plz don't visit for pai

Don't put any exchange board your giving worst service for customer

We purchased a lg 50 inch led Tv in the year of 2020 in that Tv we facing continues issues in under warranty we faced display problem after we booked a call and changed from service centre and in the year 2022 dec it self mother board is got damaged because of thunderstorms and also main board affected after many calls bookings and continues efforts only after 6 months they changed the board in April 27 2023 itself now not even completed one and half month again the Tv is having problem only audio is playing not video for this we bookings calls 3 times but customer care side they are not arranging any of the technicians and we called the technician persons from lg he is also not responding to us so from lg customer care side we are not getting any support very poor response to the customer

I bought a AC in March 2022 from Pai Intl, Puttur. It stopped working while under warranty in June 2022. After multiple complaints the store sent someone to service it. But they just filled the gas and left. Unsurprisingly, it stopped working again after 3 months. It was winters so I stopped using the Ac. From January to February I registered multiple complaints again and finally they sent someone and I made it clear to him to not just refill the gas and check properly if it’s damaged as the warranty will expire soon. He told me everything is fine and refilled the gas and left.
Now, It has been 1 year 3 months since I bought the AC from Pai International, it has broken down 4 times already and I’ve had to call them many many times to get it repaired.

Today I am literally in tears. It has stopped working again. I feel helpless. They have sold me a defective model and I am left sweating all night even after spending so much money. I called a third party Ac technician, he has assured me I was sold a defective piece and it has without a doubt a minor leak In the system because of which once you fill gas it works for few months but eventually it stops working again.

This is nothing but a scam, i had personally registered complaints several times and I have proof of it. Why cheat costumers like this?. Please either fix this or I’m going to take this to court.

We had bought 2 Split Room ACs, Model: LSNQ18SWZA from Aditya Vision Samastipur (Bihar) for around 1 Lakh rupees on 04.08.2020. One of these two ACs was defected and it did not cool ever since the day it was installed.

So, we filed a complaint with Ref No. RNP[protected] on LG's official website on 09.04.2021, when the AC was under its warranty period. After making multiple calls to LG's helpline numbers, technicians started visiting our house. But even after a month of multiple technicians visits and after changing the compressor of my AC within the first year, my AC was still not cooling. So, the technicians told us that they will replace the AC, but they did not replace it. And, finally they cancelled my request on 05.05.2021 without my consent and without fixing my AC.

Recently, we filed another complaint with Ref. No. RNP[protected] on LG's official website on 14.05.2023. As LG did not take any action, we escalated our complaint to the CEO office through LG's offical website with Escalation No. VCP[protected] on 17.05.2023. After all of this, my AC was taken to the service centre by Krishna Enterprises (LG's service centre in Samastipur) technician Suresh on 19.05.2023 and my AC is still in the service centre after more than 15 days of filing the complaint. Suresh told us that the cooling coil of my AC has a leakage and it needs to be replaced and told us to pay around 9000 rupees. And, on 23.05.23 we received a text message from LG stating that they were not able to complete our request and hence they cancelled our request without any charges. So, again we are stuck in the same situation where LG just cancels our complaints without our consent, and without fixing my AC and nor does it replace the defected AC they sold us.

We have been mentally harrassed by LG and Krishna Enterprises (LG service center in Samastipur) for over a period of 3 years now, for one defected AC. Neither do they fix my AC nor they replace their defected product, and on top of that now they want us to pay 9000 rupees more over the actual price of 48000 rupees we bought it for.

I demand replacement of the defected AC with a new functional AC.

Kindly look into this matter on urgent basis.

I have purchased LG Double Door Fridge Big Size in year 2016.
It worked perfectly and in 2022 it had cooling problem i gave complaint to Customer Service Service Engineer Came and said Main PCB has to be Changed,
I agreed and after Board Changing he says Compressor is Faulty Company Replaced it under Warranty and it Functions became Normal and repair was done by Company authorised Service Centre Raghava Electronics [protected],
Again in 2.5.23 Cooling was issue i called Raghava Electronics directly and Engineer came and said after checking Fan Unit need to be Serviced I agreed and he Charged 500.00
Next day i felt cooling not Normal Called engineer and informed he guided me to Call Customer Care and register a Complaint,
Engineer by Name Hari Came from the Raghava Electronics and said after inspecting display board has to be changed and ir will cost 1800.00 as he had not came with the Board he took Service Charges and gone saying he has to order and get it from Company
He called up 2days later asking 500.00 rs advance to order for the Display Board i have to agree and paid him 500 by GPAY he came with board in 2days fixed it and said it will be ok in 3 hours time but nothing got ok
I called him and informed the status he came back next day after checking says Main PCB Board and Fan Unit has to be Changed and it will Cost 7000+ i have to this also as i don't have any other options
It was now already 15days
He came with Board and Fan Unit fixed Board and Fan was not Suitable He demanded 4500.00 for Boad and fridge still not working
I asked him to complete the work and collect the full Payment on Sucessful performance of the Fridge
He got annoyed and raised a police Complaint on 100 and started harassment,
Police man came and understood our plight and asked him to Complete the work and collect payment on Successful running of fridge,
He started pleading with Police Man saying Company will penalise him 3 times the cost of spare if he doesn't return it to Service Centre
Till date 2.6.23 complaint is not resolved

I raised a service request (RNP[protected] on 9th May 2023 for my washing machine as it was not working. A technician (Krishna Moorthy - [protected]) came two days after and said the mother board has gone faulty and needs to be replaced. He said the machine is more than 10 years old so he has to order for replacement and it may take a few days. He came back after 4 days and replaced a new motherboard and showed me the machine working fine. He charged me a visiting charge of Rs.472 and Rs.2500 for board replacement and said the board will have 1 year warranty. After he left the machine worked fine for a day and the next day, the machine again stopped working with the exact same issue. I called him and he said he will place an order for another board and come back to my house soon but he never returned. I tried calling him but he didn't pick up my call. The LG washing machine has been in non-working condition for more than 3 weeks now and no proper response from LG's end. It's very frustrating and I want this escalated immediately to a higher level to get this sorted out.

I call to the customer care for AC repair and then agent will came at my home for solving the problem of AC but he said that there is a issue related to muthor board and it will fix with 8000 amount and then he said I will repair directly with 3500 amount but I am not agree with them. Now I am here for complaining the agent because I have checked my AC with other AC repair person he said that there is no problem in AC everything is ok and he only wash the AC after that AC is working fine. Why your agent said there is a big issue and it will be fix with 8000 rupees. I want my visiting money(472) back from company

Agent name - Vikram
My contact no - [protected]

LG India Only one month used AC outdoor fan not working not cooling 3 days waited Engineer visit in evening only see not solve problem, 3 days more waited but not received call and not visited, buy new product 2023 model but kit was old 19/10/2021 in inside AC

Since LG is established brand I brought a TV, AC, washing machine, Freeze. I am always having something or other problem with LG products year long. Very disappointed with their service also. From last year AC is having water leakage and non cooling problem. Servicing team repair and replace the parts and again again from 2 years same problem it was resolved till now. Service team is very rude and take money but issues are unresolved. LG esclation team or managers are very reckless to respond and resolve the issue. We buy the branded product with high cost for best quality, but problems come for product frequently a like local products such cheap and low quality LG is.. Disgusting that service team replace the condensor, cooling coils, AC gas within 1month thrice. Such an wrost product i have ever seen. i raised request RNP[protected], none is solving issue. Request you guys to take serious action.

Booked AC complaint 10 days back but no support until now to solve the problem
(29th Apr)
First ticket number : RNP[protected]
(06th Map)
Reached their customer care again, they booked complaint again
Now ticket number : RNP[protected]

I bought an LG 3 star inverter split AC from flipkart which was delivered on 17/04/2023 and installed by Jeeves on 19/04/2023. The Jeeves technician who installed the AC suggested me to take extended warranty of 2 years for the AC and he explained me that all parts will be covered under extended warranty and you will also get three services (Dry and Wet) from Jeeves every year, hence I paid rupees 2660 via Paytim to his phonepe, but he did not provide me any invoice regarding this. I called Jeeves customer care in the evening regarding the invoice and I also confirmed about the extended warranty, but the representative (Kausar) told me that you will not get any type of service (dry or wet) in this extended warranty, the technician gave you wrong information about this.

I requested for the cancellation of the extended warranty and received a mail from Jeeves

Hi Pankaj,

Thanks for sharing the bank details.

Please be assured that the refund of Rs 2660 as part of the cancellation of Extended Warranty Plan for LG AIR CONDITIONER has been initiated and it will be credited to your account within 8 business days. We will also share the UTR number for your reference within the next 8 business days.

We hope this helps.

For further assistance please revert back to the mail [protected]@jeeves.co.in or call us at[protected].

I have not received my refund in the bank account and I have called many times to the customer care but every time they said that you will receive your money

Our 2 split AC s were bought in cash with Full payment at Great Eastern Retail Kamarhati, kolkata. with invoice no- KHT/SA2324/00386 and KHT/SA2324/00355 on 16th April 2023. Till now after 14 days (30/ the AC s are not installed. Every Alternate day in the 2nd half of the day some engineer call and say that today it's not possible, tomorrow they will install, but they don't respond the next day. Like this twice we took leave from our work to stay at home for installation, but they really don't have any reponsibility. I thought LG had the best service before buying, But now I see that they have the worst service. even my neighbour who bought another company AC got it installed within 5 working days.

This is Regarding service request RNP[protected]

Can you please let me know when will the issue get resolved?

April 10th, opened the case

April 19th, escalated to Mounika (customer relationship officer, bangalore)

April 25th, escalated again through email

April 26th, got call from lg office and enquired about the issue and promised to fix at the earliest

Still no response. Let me know if no one is ready to fix the issue then I can check the water purifier with someone outside.

Please check the RNP for more details and below case.

Related case :
GCP[protected]
VCP[protected]