LG Electronics Complaints & Reviews

This is continuing to the earlier compliant - The service provide is used very rude language and finally we asked him to complete the service after checking the exact issue, he denied checking, he said we want t to replace all the parts even though he has not checked the issue properly and not explained the exact issue. After 1 month of delay also he is not guilty of not sending persons and raising his voice on customer. There is no proper service and why customer has to suffer like this. There is no responsibility for individuals.

We are from a Village called Uyyalavari palli, near PTM, Andhra Pradesh.
We have raised a complaint against our Refrigerator service issue. They have visited our home & Said Gas to be refilled and collected Rs.1000/- for refilling, after reaching their office, they said, Condenser to replaced & Freezer to be changed, as a village people we don't know what happened inside, we have accepted After 1 week we have accepted to pay Rs.3, 500/- and asked them to close the issue, They said within 1-2 days we will send our team, This is happened in the Month of Sep 23rd, Now after 1 month we are asking, Still they have not send the team also they are saying if you are interested we will refund the money . They are not ready to do the service.
Service req No: rnp[protected]
Person visited : [protected]
Person in charge: [protected]

Re: Top Load Washer Rusting,

In, 2012 I bought, a Top Load LG Washer Model No. WT517OHV, with serial No. 211KWGG6U615.

Unfortunately, your product has not performed well because of the Bleach Dispenser had rusted out; through and through. I am disappointed because this is not do to any abnormal usage, but because of the manufacturing and or defect used to built this machine. The product does not work properly...

LG WASHING Machine parts are not available any where from where and how to get service .Its just been 4 year to the machine and the machine is not working front panel and motherboard had some issues but we are unable to repair bcoz the parts are not available anywhere

As we booked LG 342L GL-T342TPZY-REFLG1165 On 20/10/2022 they promised us that they deliver the product by same day but didn't receive the product even for 2days but we they deliver the damaged product on 21/10/2022 at 8:30pm and they promised us they give a replacement of the product by 22/10/2022 within 1pm but we still didn't received it, the store representative and delivery co-ordinater has given wrong commitment to us and the delivery co-ordinater name Mr Sachin who was lie with us and he co-ordinate our bill to another delivery co-ordinater name Mr.Chethan who is too arrogant and such a worst behaviour with us. We are so disappointed and pissed off on pai international electronics NO.27 RR LAYOUT, NAGADEVANAHALLI, KENGERI RING ROAD BANGALORE. We complete lost the trust on Pai international services such a hopeless service

Sir/Mam,

We have ordered LG-Split-1.5ton-4 star AC-model-PS-Q19RNYE on amazon.in on 18.09.2022, Order no #[protected]. At the time of ordering the policy was replacement of the unit if there was any manufacturing fault.). Also order for installation Ordered no:#[protected], (AC installation by LG - Chargeable by brand INR1504+stand Rs749, Job no-RNP[protected]. This was need as family member was sick and...

2 days ago, I have purchased LG washing machine and wybro TV in Aruppukottai sathya branch.(staff name: padieswari) she is not know how to handle the customers. This staff is cheating my money. billed one amount and get high amount from my side. I have paid total amount for above mentioned product. But I have received advanced amount paid receipt, next day I asked the staff the way behavior is very worst, nearly 6000 rupees cheated after I saw the bill, I asked the staff why you have do like this, again she telling lie, in that bill tax not mentioned. But clearly mentioned including all (SGST&CGST) taxs in that bill.This staff is cheating customer money, and also delivered washing machine, TV is not delivered after a long struggle i got my products, totally I am disaapointed. Please take the action as soon as possible otherwise your brand name will be damaged. In future I never purchase any product from sathya.you are losing the existing customers like this staff member is working in sathya.

I had purchased a 'LG 6.5 kg Top Load Washing Machine' on 3rd Oct 2022 from LG Electronics through their online web portal 'https://www.lg.com/in'

The order 'Order #[protected]' was successful and i had received a confirmation email that my ordered item will be delivered by 7th Oct 2022

LG has outsourced their delivery to the Delhivery Logistics company.

I have the tracking url for my orderbr...

My refrigerator is less than a year old, called for LG technician to come, he said the reason for not cooling is physical damage to door, therefore not covered by warranty-this was false information and had no cooling for7 weeks..called technical support supervisor...nothing could be done because technician called engineers at LG and said the reason for not cooling is faulty door...we contacted a technician and he discovered it was an evaporator fan and hinge and gasket were the problems...i am furious about the support team from LG accusing me of physical damage...i need this addressed requesting food loss, technician to be alerted of bad service,
This began on Aug 19 2022

I have got worst delivery information response from pai management Vijayawada branch specially mr.Dinesh the manager is literally telling the "cock n bull" stories everytime which the way he is treating, makes the customer deprotomes the company.I request the PAI management to respond immediately to this issue at Vijayawada branch and make the delivery system comfortable
Danny sikha
Tenali

I won a gift by scratching a scratch card from lg india. I made the purchase on 31 july 2022 and it's almost 2 months that i have not received the gift. I also raised a complaint to LG india multiple times but they just say they are looking into it and no resolution is provided to me yet.

Respecetd sir/madam,

I irfan khan complaint VCP[protected] this is the complaint number had purchased a lg ole tv 65 inch model 65C7 in 2018 July have attached the invoice in the attachment .i have a few queries and i need and answer for the same ive been made to feel like a scapegoat and a victim of racism here.i need an answer to few of my questions here i am not looking for freebies nor i want any service charges to be revoked please answer my queries i am being made to run from pillar to post and nowni strongly feel that i being targeted for being from a minority community please by answering these points i will not disturb Lg india anymore and if i feel the need will go the court of law for justice.



1. Lg india has issued a service order for replacing of 65C7T as the powerboards wer faulty and could have cause damage its mentioned on your website a link and a copy of LG India official statement has been given in the attachment you may just state its LG india official statement yes or no



If yes why was not my powerboard replaced also as due the powerboard failure my entire tv unit has suffered a short circuit and my tv has suffered damages beyond repair.which could have resulted in fire and loss of human life.



2. Is Tata croma your official distributor yes or no and since last 10 days i am writing to you over whats app and various people have contacted me why havent i been given a reoly in th affirmative abouty queries who is mrs anisha shaikh [protected] i was told she is the customer care officer she does not answer her call on the other hand ms asmita parab from Lg she is suppose to be the head of service she sends me an email of quaotation for repairs hilarious and she is rude to another level and when i call back she doesn't reply.



3. Is this the way Lg india works whom are we suppose to contact and what are we suppose to believe in official statements or the emails sent by your outsourced service agents as when we show them official statements from LG india they say i cannot comment and they leave the chat or phone call or when they at our door stating sir will get back and vanish and thats it we keep calling amd meassaging and wait . Mrs asmita parab [protected] mobile number mentioned too does not reply to the statement nor does she reply to the calls yes but an immediate quotation was sent for reparing the TV but not to agree or disagree thanks amsita ji Lg has trained you well



I shall wait for a week before going the consumer court with the above mentioned evidences as i have been made a victim and i am sorry this is a democracy i shall fight for my rights till the end.



Awaiting a reply for the above points .

Dear Sir/Madam,

I purchased a front loading 6kg LG washing machine in March 2019. Details below -
Store name and Address: Croma, Chennai-BSR Mall-A138 1/609, Old Mahabalipuram Road Okkiyam Thoraipakam, Chennai-600096.
Model no: FHT1006SNW.ABWPEIL
Purchase date: 10th March 2019
Address: BLOCK 6, FLAT E3, RAJPARIS HARMONY, SURYA NAGAR, MEDAVAKKAM, CHENNAI - 600100

When it was initially installed, the LG Technician used double side stickers to stick the legs of the machine to the floor mentioning excess vibration in spinning mode as the reason. After installation, we noticed that the washing machine vibrated a lot though it didn't move around as it was fixed to the ground. After around 8-9 months, the double side stickers started wearing out and the machine started moving all around the room and hit against other cupboards/woodwork. Sometimes, it used to take even a 90 degree turn.

Due to pandemic and lockdown issues, we could not raise complaint to LG India. We finally raised complaint on 28th September 2022 (Complaint no: RNP[protected]. Technician (Avinash from Gowrivakkam, Chennai LG branch) came on the same day and said that it is a manufacturing problem with the gasket which is not loose enough for a hot and cold machine of 1000 rpm. However, we had to pay Rs. 1982/- for replacing the gasket. We are still observing the machine to see if the problem still persists. The technician mentioned that this problem was there in lot of 2018 models and was replaced by LG India for many customers.
My question to LG is why do I need to pay for a manufacturing defect? Calling customer care is also of no use as they say washing machine is out of warranty and they can't waive the cost.

Request you to look into this issue and help with refunding the repair amount for the gasket as this clearly a manufacturing defect.

Following docs are attached -
1. Croma purchase invoice
2. Repair bill for gasket change

Thanks and Regards,
Karthik S M

I had registered for my LG dishwasher repair service online from my registered mobile. Service engineer B.Satyanaraana called on my reg number and came for service.He said motherboard needs to be changed for which we paid Rs 5925 as we were not having AMC. After installing new motherboard we were still have problem. We were asked to take AMC for which we paid Rs 6280 for which he gave a signed receipt on LG company sheet. Now when we want to avail service the said engineer has disappeared.Head office has said AMC has not been registered. No response from hyderabad service centre.
Even after repeated requests for service thereis no response. We lost money and time.How can LG company send such irresponsible people for service ? LG company must take note and refund our money back.How can they allow this to happen to customers ? ?? How can we trust this company? WE NEED JUSTICE

Hello sir lg ka refregerator me compressor ki problem ki wajah se service me diya to compressor me kuchh error aane ki wajah se company wale ne naya peas dene ke liye bola to showroom vale 8000/- rupiya mangte he wo waha same refrigerator chahiye to. Hum kyu bhugtan kare company ka fault hai to hmne to nahi bola ki hme naya do hame wo hi dedo sahi karke
Showroom ka name- sanket electronic (morbi)
Ta/dist.- morbi
Mo-[protected]

Tv defect

This is regarding the poor performance of my 65" LG Television which I bought few months ago.
After watching for sometime when I switch off the TV, there is some kind of noise at the back of TV and this started within a month of the television purchase. Later contacted LG customer service, technician arrived and said some reason and applied some kind of tape on the back panel of the TV. Even I was not happy at that time as within a very short time of purchase the TV had some repair. The technician said from now-on there wont be any problem.
But, after a month the same sound started again after switching off the TV, which was not expected. And one more thing even while watching Tv, there is some kind of noise in the audio(like double sounds) which started recently.
Even this time reached out customer care, technician arrived and he said that previous time when the technician visited might have not applied the rape properly and now he will do it correctly. And for the double sound he changed he has changed the audio settings, but even that didn't work and double sounds still got to hear.
I haven't got even a single problem previously when I used my Samsung 32" tv which worked for 8 years.
But this LG tv bought for hefty Rs. 110000/- got in vain(waste of money). I definitely need a replacement of the Tv as within a year the Tv has repairs, then how can I use it for coming years as the warranty is for only 1 year, which means I have to pay from my pocket for every repair after warranty has done.

17.09.2022 i buy a lg refrigerator in pai electronic centre in Kukatpally branch Hyderabad.now 23.09.2022 they don't delivery my refrigerator i called so many times.they told so many reasons. i want to cancel my order.

Dear Sir.
I have front load washing machine. Model code is F8068NDP & serial no. 209PNZQ7C069. Purchase date was 19 December 2012 . Now my machine is ignition on but start button not working, I had registered a complaint in LG service India portal Ticket number-ccn-[protected]. They send 1 technician. But he said your display PCB not working so give me 400rs for service charge and cant repair only replace he took money after said he went my home but he will come after 3-4 days but he could not came, my service call shown repair cancelled and get message on my mobile part discontinued. my wife call so many times but didn't response after then we re-complain to LG service India ticket number- ccn-[protected]. Your product motor warranty 10 years then why not provide display PCB? your executive told parts not available in future. Now tell me what should i do in such case? Should i go to consumer court? So requesting you to solve my problem fully. Or give my money back. I will purchase some other good brand.

Bishu Sen
[protected] (Whatsup call only)

I have contacted lg person name shashidhar with mobile no [protected], [protected] from lg authorized service centre o.93, tkn mansion, k h road, bangalore - 560027, opposite ksrtc head office
he has taken 13000 from me and not resolved my washing machine problem
he has charged 9000 for pcb display which is just 3000
on calling he is not picking up my call
they are generating fake bill and charging heavy amount from customer
why lg has given license to the kh road lg electronics centre?
they are chating customer in the name og lg
because of this incident lg will loose so many customer
i have attached the bill for refrence
either i should get my money back from lg guy shasidhar or from lg company
i have escalated this issue in lg customer care also
my complaint no is rnp[protected]
my escalation no vcp[protected]
still case is not resolved
i have lost the money
my washing machine is dead