[Resolved]  LG India — Flickering/ Fluctuating display LG L90 bought 4 days back

Address:

New Delhi, Delhi

Dear Team, I want to bring to your notice that i purchased LG optimus L90 last friday i.e. on 8th May 2014. After few hours o[censored]sing it i started to see a very visible flickering/ fluctuation in the display. Please note that the phone does'nt come with a auto brightness sensor, moreover it was a contineous flickering. The very next day i contacted the mobile dealer, personally visited him and showed him the contineous flickering thing. He also felt so that there is some issue with the phone's hardware. He asked me to visit the service center first and get the mobile checked. Also he told me about LG's policy of replacing the handset. The dealer from where i purchased the phone told me about some "DOA letter" that the service center guys will give me post seeing the problem, and my current handset will be replaced with a new one. It was yesterday i.e. 11th May 2014(Sunday) that i called up LG customer care to tell them about the issue and also to get the address and other details of the service center. As Sunday is the weekly off for the LG Mobile service center, i made a visit today. Talking about my experience, it was kind of a very bad one. I showed them the flickering thing, and they agreed that the issue is there and the problem is genuine, though no action was taken to get the problem rectified. According to the technical staff there this is a common problem with all handsets. And finally they asked me to live with it. Now after spending around Rs. 16, 500 on LG optimus L90 i am very well seeing the contineous screen flicker issue. Please help me with the situation as the phone is only 4 days old and as per LG's policy a defective phone can be replaced within a week's time of its purchase. After coming back from the service center, i again called up LG customer care to register the complaint for both the mobile handset as well as LG service center. The did not register the complaint, but have provided me with the contact of their Area Sales Manager, Mr. Amit Rathore. Hence called him many times and the person is not responding. Providing you with the name and contact details of mobile dealer and service center. LG service center: UG-8 Jyoti Shikher building, District Center, Janak Puri- 110058 Name of the technician: Mr. Sanjeev Mobile dealer: The Best Deal Mobile Shoppe, G-9.10, 11 HL galleria, Plot Number-2, Dwarka, New Delhi-110075 Contact Person: Mr. Bansal,[protected] Best Regards, Vikram Sehtya 91-[protected] Email: sehtya.[protected]@gmail.com/ [protected]@gmail.com