[Resolved]  LG India Ltd — Poor Customer support to repair my LED 3D TV

My Name is Vishal samant, I am resident of Dombivli City in Thane, I had purchased 42 inch LED, 3D LG TV through Kohinnor Electronics in Dombivli. It was purcahsed in Feb 2013. it works very well for 2 years but last week it suddenly appear two white vertical strip's, one in the middle and one at the corner. I launch a complaint next day and their engineer arrived at my house on same day. He looked at TV and said that your TV panel is gone and you need to replace this. I asked him what is the cost for replacement, he told me INR 28200/-which is very difficult to digest because I had bought this TV at INR 86000/-at that time showroom person told me that this is LED TV and it ||has a life of 10 to 12 years. I think LG should give a warranty of at least 5 years for such high value product. I need support from LG to repair this product or give me panel replacement at minimum cost.. Please help me to get justice from LG. my mobile no is [protected]
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Aug 7, 2021
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
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Dear Vishal,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.

Regards,
LG Customer Support Team
Thanks for consideration...but please try to resolve this as early as possible as cricket world cup in final stage.

My mobile no : [protected]/ [protected]

e-mail address : [protected]@rediffmail.com
no phone call from LG customer care regarding solution for the above problem.
no phone call from LG customer care regarding solution for the above problem.
Dear Vishal,

We are sorry for the delay. Let us check the status with the concerned team. We will get back to you shortly.

Regards,
LG Customer Support Team

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