LG Electronics Complaints & Reviews

Hi, I along with my Brother in law purchased an LG 42inch lb6500 model TV on 21st March and got the Installation and Demo done on 23rd March. The TV has been working fine until 29th march when suddenly out of no where 1/4th of the screen went blank with white screen. We initialized a Customer service request complaining on the non functionality of the TV screen and a Technician came on Tuesday (31st March) and said the repair costs 20k+ and warrant won't cover this issue. We are Baffled with the response as the TV is barely 1 week old and the issue happened out of no where! How come we are hold Responsible for a faulty TV which is Brand New and also when it has 2 years of Warranty? The TV is practically scratch less to even say any physical damage has been dealt on it and the Issue happened in front of our eyes when we are watching the TV out of no where! I'm amazed at the guts of the Technician to say these lies on our face and trying to RIP off people's money. I'm seriously disappointed with the LG customer service and this little scam they are running denying warranty every time citing users fault when nothing such is visible. One thing for sure is that LG customer service is pathetic and they are selling faulty devices charging additional money when the faults were uncovered. The Warranty turned out to be a joke as at the end nothing will cover by warranty and everything is physical damage even when the TV is lying there untouched working fine just few minutes earlier thus no warranty. These ill practices by LG should be made aware to public so that other buyers will stay away from LG products. Thanks Ganesh [protected]

Split AC is bought in May 2012. The cooling problem started in Oct 2014. Cooling problem referred to your Service Centre. They have repaired three times then. Have charged around Rs.11000/-. Still the Problem is not solved. Request to change the faulty unit. The details are given below. Name: G.K. Jangam Mobile No: [protected] Email: [protected]@yahoo.co.in Date of Purchase:5/5/2012 Model: split AC Model No.: LSA3MR5T.AMLG Sr.No. 204PAPD035200 current Complaint No.RNA[protected] ON 30.03.2015.

I have a LG Color TV purchased in 2006. I found some problems like some stripes are coming & in between TV is getting OFF. I contacted customer care at [protected] and got registered the complaint number 4 times RNA[protected] RNA[protected] RNA[protected] RNA[protected] Even after raising 4 requests, LG executive not visited the place even a single time & after talking to Service Managers many times also nothing is happening. Now, Service Manager says TV has to bring it to Service Centre. If that is the case what is the use of Service Manager or Service Team or Customer Care? Please resolve the issue. Sunil H N [protected]

hello, i am very dissatisfied by the way yr customer care executive behaves with me. i have an LG mobile model no; LG P705 I GAVE IT TO THE CUSTOMER CARE CENTER ON ;10/03/2015 FOR REPAIR OF MY MOBILE SCREEN. THEY PROMISED ME IT WOULD TAKE 8-9 DAYS. AFTERWARDS EVERY TIME I HAVE TO CALL THEM TO KNOW IF MY MOBILE HAS BEEN REPAIRED OR NOT. WHEN I GOT THE MOBILE AFTER 9-10 DAYS, THERE WAS SOME GLUEDOT INSIDE THE SCRREN. I ASKED THEM TO REMOVE IT.THEY SAID IT WOULD TAKE ABOUT 3-4 DAYS. AND NOW..ITS BEEN ALREADY MORE THAN 10 DAYS, THEY ARE EVEN NOT PICKING UP MY CALL. I HAVE ALREADY PAID THE FULL AMOUNT OF 2, 360 RUPEE. I WANT STRICT ACTIONS TO BE TAKEN . I HAVEN'T GOT MY PHONE STILL. PLZ DO SOMETHING. DETAILS OF JOB SHEET : JOB NO: RNA[protected] DATE:[protected] TIME : 11:55 AM MANAGED BY : SAFAL SERVICES IN[protected]S LOCATION : BAPUNAGAR, AHMEDABAD, GUJARAT.

Dear Sir / Madam. Please find below my complaints. The technician on Complaint RNA[protected]Ramesh Gupta) [protected] had visited my resident on Saturday 28th March in the evening after sending the mail to LG. As he had closed the complaint on his own without visiting or contacting. he inspected the LED TV and said that the Panel of the LED has to be replaced. When asked about the charges he said that the panel costs is Rs.14000 approx plus service tax 12.36% VAT 12.5 % plus Service Charge. That sums up to approx Rs. 16000 to 17000. The LED TV cost about Rs.31990. How fair is it to spend Rs. 17000 in just a span of 3 years on a Rs.32000 TV . Better it is not buying LG products. The Technician Ramesh Gupta himself admitted that there is a known problem with LG LED TV's regarding Panel. I feel cheated by LG as I have bought the product and paid all the installments to future group loan by working hard every month. I would really appreciate if LG replaces the panel and regain my confidence and faith.. Or else i will never ever buy or recommend LG product in my entire life and i will make sure that this is taken up on social media and all the complaint forums.

I had bought Lg double door refrigerator on 2/03/2015. And it was not working properly after 3 days of purchasing. I called customer care many times. Sometimes they said that please change the temperature setting. Now they repaired my refrigerator. His response about my refrigerator was not satisfactory. I want to replace this refrigerator.

I bought a new window AC from LG. I called the customer service center for installation support 20 times and then they picked only once. They allotted me a service center, which blatantly refused to install AC and claimed that they don't do AC installation at all. They told they would charge 570/-INR just to give me a demo that too in 2-3 days as they were claiming to be too occupied. I called LG customer support again, they didn't allot me another service center even after several requests but gave me 2 contacts; one [protected] Kadambari Patil and the other [protected]- Sameer Panchal for installation support. Both the contacts do not work.I will never buy an LG Product in my whole life after having this experience.

Hi, I bought the 42LB6500 model TV as part of the product replacement through the lg customer service. I don't know the dealer, but all my communication is happened through the customer service channel only. Even I paid the amount through DD favouring 'LG ELECTOELECTONICS PVT LTD'. The product is delivered in January, but there was no proof of purchase is provided to me. As I don't have the dealer details, I called up the service centre representative for several times, and each time I got a response that they will check with the dealer. It is now three months since the product is delivered and I'm fedup with the follow-ups. No customer would like to buy a product of Rs 73000/- without the proof of purchase, that too if it is purchased as a replacement of a defective product. I don't know how to get it repair with out a proof of purchase if there is any issue with the new product. And I don't believe that LG encourage the dealers to sell products with out the purchase order or invoice to avoid sales tax. Request you to check and ensure that a delivery note or invoice is provided to me so that I can present the same as proof of purchase in case of any issue with my new tv in future.

I complain several time but no proper installation done.ever time S.E come to my house and told software problem I will send proper software engineer for software installation that's all no body came. Please do proper installation.In tv wifi not connecting.Service engineer told reload software.plaese send s.e for installation.

This is to bring in to your notice that we had purchased a Split AC(Model No LSA5ES5V) on 1st May, 2013 from Modern Electronics, Chinchwad, Pune. This worked good for 2 summer seasons (2 months each) for 2013 and 2014. In 2015, few days back when we tried to turn on the AC, it was not turning on. We logged a complaint with Customer Care. One agent came to our home and checked the AC and said that may be due to short circuit during last rainy season, some part in the AC got damaged.So he will order that part which may cost us to Rs 2500.We agreed.Later, in 2-3 days when we contacted the agent, he said he is unable to order the part of the AC as the model no. is no more valid. It was surprise for us.We then checked with the Service Center Supervisor and explained him the situation.He checked and found that the model of our AC has been stopped getting manufactured long back and there is no more part support from 2012 onwards. So it came into picture that this LG showroom (Modern Electronics) has sold us an old model of Split AC. Now we are struggling to come to a solution. The service center Supervisor( Mr. Amol Patil) said that he can take back our AC with a depreciation of 20% of original value in which we purchased. We said OK then please return the 80% cost to us in CASH. He said the policy of returning money in cash has been stopped by the company so we have to now take only another AC from LG of that price. So it is a question for all o[censored]s.. 1> How come Modern Electronics sold an AC model to us in 2013 which is already stopped getting manufactured long back and even the support for that model got stopped in 2012 as per Service Center? 2> Why we are being asked to pay 20% depreciation of the Initial cost in less than 2 years to get a new AC. Here in this case, the cost of AC in 2013 for any model is already increased to few thousands in 2015. That means if We would exchange to another AC with the same features then we have to pay few more thousands apart from 20% Depreciation value. This is unacceptable. 3> We talked to many people in between including Mr. G Verma (service head) but no one gave a satisfactory answer. They are pushing things back to us as if we being Consumers are the culprits. 4> G Verma has now said that he will send his person to get the part repaired. If not, he will discuss further. On a Whole, highly dissatisfied with LG service and staff.We are still struggling.Will definitely suggest my family and friends, society members to not go for LG especially Modern Electronics.

Dear Sir / Madam, This is with reference to the below complaint made to LG and also have put up the same thing on the consumer complaint forums. I received a sms stating that Request Id RNA[protected] is given to Vikas Prakashsurve Mobile No. [protected]. Received a call on 27.03.2015 from Noida head office Executive name Sabah Naqvi spoke to me and said that the complaint is been taken and the complaint number is RNA[protected] and someone from the service department will call me up. Evening I get a sms that "calling for LG TV Service". No one called up that day only the sms had come. Today I get a sms that the complaint is closed - Reason - Customer cannot be contacted. Please tell me if no one called me how can they contact me. People in LG are so careless about their customer that they just don't bother, which is absolutely not good for the business. When called to the person (Ramesh Gupta)who had sent me the sms said that he called me and i did not answer. I told him that in that case i should get a missed call on my phone which was not there that means he did not call. This time he lied again saying that he called 4 times on my phone. And since according to him there was no contact with me he closed the complaint. Indirectly LG Left the customer to live with the problem. Mr. Ramesh Gupta ([protected]) was very rude while speaking on the phone and said he cannot do anything about it and I should go and complaint once again. Is there anyone in LG to monitor if people are doing their job properly or not. they should be shameful because they do not do justice to their salary which come out from profit made out of customers. I think made a mistake by choosing LG. I request you to please tell me if this issue is going to be taken care or no. I am sorry but should say that LG is "PATHETIC". Regards, Santosh Thorat [protected] From: [protected]@hotmail.com To: soon.[protected]@lge.com CC: neeta.[protected]@lge.com; [protected]@ezoneonline.in; [protected]@lgindia.com Subject: LG- LED TV- Sub Standard Product. Date: Wed, 25 Mar 2015 16:10:50 +0530 Dear Sir / Madam, With great faith in LG I bought a LED TV Model no:- LG 32LE5500.ATR on 09.08.2011 from e zone Invoice No.[protected] Serial no.104PLCD004139, for Rs.31990/- (Rupees Thirty-one thousand nine hundred and ninety only). While watching TV, Suddenly lines started coming up on the screen. Its not even completed 4 Years and the TV has gone faulty. Following day I called the Toll free no. [protected] to know what is wrong and how to get it rectified. The customer service executive gave me these numbers +91 [protected] and +91 [protected] stating that it is service center number and can speak to them. I called on +91 [protected] and the number was not in use for some reason. On the other number I Have been calling since the last 8 days and no one is even bothered to even answer the phone. Then i got the TV Checked by a local technician, upon which he said that the panel (Display) of the TV has gone faulty and it would cost me around 10, 000/- to 13, 000/-. I am very disappointed by the service and the product which LG has provided. And for sure the life of the panel is not 4 years. If this would be the case people would not have bought LCD / LED Tvs. This is to let you know that the money I paid for this TV was my hard earned money. If this was the case that I have to spend a fortune on this TV every 3 to 4 years it was better not gone for LG. I understand that any other minor problem can occur after all its a electronic device but not something like this that a fortune has to be spent on it. My faith in LG will fade off if something is not done about this issue and will never ever go or not let anyone else go for LG. And LG very well knows the power of word of mouth and social media. Awaiting response Regards, Santosh Thorat +91 [protected]

Hi, I had registered the service request on 23rd Mar'2015, I was assured by the representative that the request will be attended within 24hrs, but no body turned up, i again register the complain on 24th Mar'15, still no one visited, and again i call the customer service and than i got the no. of service manager and finally my request got attended on 26th Mar'15. The service engineer with 3 more helper visited my house, and the way the did the installation was really shocking for us, the installed the split AC on the wall which is tilted, the cut the wire of my AC stabilizer without asking, this stabilizer cost me 3600/- rs and now it of no use. they had joint the stabilizer with a piece of wire and connected it with the switch board without any plug on to it, the wires are all open. a really very bad experience, better to get all these work done through any local electrician than to spend money and have this stupid experience with a so called trained company engineer. Pls find the attached pics.

I had registered a complaint with LG on [protected] as my a/c was not cooling sufficiently. Promptly on the same day (21/3/15) their technician Mr Quereshi visited my house and cleaned the unit and said problem will get solved because of cleaning and collected Rs. 575/- cash from me (which was as informed to me by the call center). He did not give a receipt saying that LG policy is not to give any receipt. After using the a/c overnight I came to know that there is no improvement in cooling. I called [protected] again on 24th and a new complaint no. RNA[protected] was given to me saying complaint will be attended to at the earliest. After waiting for 2 days I again called [protected]. They gave me mobile numbers of Pravin Thakare and Surendra saying I should talk to them. Both of them told me that they are not the right person for my complaint. Surendra asked me to SMS complaint number so that he will forward it to the concerned person which I promptly did. With no response for 2 days i again called [protected] and have been given mobile of Sable to whom I should talk. I again reported of getting no visit / service report and receipt for visit made on 21st but call center was not aware if recipt and report should be given. I kindly request LG to resolve the problem immediately. Considering quality of service rendered I would request others NOT TO GO TO L G for service but to get the work done locally.

Iam Ravi kumar residing at Paloncha, Khammmam (Dt.) purchased side by side door Refrigerator Model No. GCL207GLQV for Rs.81500 on 03.02.2015 at LG Shoppe Sai Gayathri Digital, Kothagudem. After one week service personnel attended for installation and not completed due to problem in comissioning aqua guard connection to the refrigerator. Several times contacted Kothagudem and Khammam LG showroom but the response was very poor and Service Personnel not attended for installation till date. Kindly arrange for the earliest.

Dear Sir / Madam, With great faith in LG I bought a LED TV Model no:- LG 32LE5500.ATR on 09.08.2011 from e zone Invoice No.[protected] Serial no.104PLCD004139, for Rs.31990/- (Rupees Thirty-one thousand nine hundred and ninety only). While watching TV, Suddenly lines started coming up on the screen. Its not even completed 4 Years and the TV has gone faulty. Following day I called the Toll free no. [protected] to know what is wrong and how to get it rectified. The customer service executive gave me these numbers +91 [protected] and +91 [protected] stating that it is service center number and can speak to them. I called on +91 [protected] and the number was not in use for some reason. On the other number I Have been calling since the last 8 days and no one is even bothered to even answer the phone. Then i got the TV Checked by a local technician, upon which he said that the panel (Display) of the TV has gone faulty and it would cost me around 10, 000/- to 13, 000/-. I am very disappointed by the service and the product which LG has provided. And for sure the life of the panel is not 4 years. If this would be the case people would not have bought LCD / LED Tvs. This is to let you know that the money I paid for this TV was my hard earned money. If this was the case that I have to spend a fortune on this TV every 3 to 4 years it was better not gone for LG. I understand that any other minor problem can occur after all its a electronic device but not something like this that a fortune has to be spent on it. My faith in LG will fade off if something is not done about this issue and will never ever go or not let anyone else go for LG. And LG very well knows the power of word of mouth and social media. Awaiting response Regards, Santosh Thorat email: [protected]@hotmail.com

We purchased LG G2 on 5th OCT 2013 by paying INR 43, 000. Below are the details.Mobile Info:LG G2 (32 GB)IMEI:[protected]S/N: 309kPFX332003We wanted to complaint on your LG Authorized service center, Kota, Rajastan.After 11 months o[censored]se, yellow spots came and we gave it for servicing to LG Authorized service center, Kota, Rajastan. After confirming the center from Customer Care.1. Good, He did repair and he changed the display, as it was under warranty at that time (11 months old).2. He did not set the display properly, so mobile started bending and battery broken after 3 months. (Your LG service center person mistake)3. We complaint to him, this time he said battery problem, so pay me INR 1, 200. We paid for new battery installation, though it is not our mistake. (Your LG service center person mistake)4. Again the same bending problem started and we complaint to LG customer care and customer care is telling Kota, Rajastan we don't have LG mobile service center. If NOT, how come LG sent a display previous time. This is how LG show their identity? What type Customer Care is this?5. We complaint to Kota, Area Manager. Now service center person and area manager are asking us to get the mobile to center and they will give estimation for full repair. How much money LG wants us to spend on your mistakes?It is FULL of LG and LG service center mistake, WHY should we PAY for your irresponsible work?. Now in Market this mobile price is INR 30, 000. You want us to spend more money to my mobile, because of your bad works?I want answer for all these questions. I have all the bills and details. We like LG and its products, because of poor customer service, the name is going very bad.If you can not resolve my MOBILE problem, please send us your CEO address. We want to courier this mobile to CEO and let him see, how type the service was given by your service center.Thanks, awaiting your reply. Regards, Mohandas Siyag and Gopalakrishnan[protected]

Dear Sir, I have purchased LG LED 32 LN4900#28162 from BISMI Appliances Kochi on 05/12/2013. It was working fine till it developed a complaint of NO Picture on 10/03/15 (exactly within 95 days of warranty expiry.) The same was registerd by me thru No RNA[protected] and got inspected by your authorized service technicianMr.Joby. He advised to change the PANEL which may cost Rs 12000.00 (TWELVE THOUSAND Rs) because the warranty of the product is over. It is surprising that one of the major component got damaged within a short span of time. I had gone for this LED Tv because of the International image with high Brand value of LG and LG being the market leader in Electronic equipments. Also only considering the feedback and recommendation from Bismi regarding your service network, I was not carrying any doubt in my decision for purchase of your LED. I had paid such a high premium for the product to get value for my hard earned money. My high expectations went for a toss when the produt failed and that too a major component in very short span of time. The drift happened to my confidence in LG as a brand is to be retained by a favouravble and fast action to get the product replaced to me. I am not expecting anything less than replcament of the total product with a new trouble free equivalent model. I would like to mention that after repeated requests and continuous follow-ups I was offered a 30% discount on the spare cost by the local LG Office at Cochin which I am not at all acceptable. I had very clearly explained to him justifiably, my requirement of getting an equivalent new product as replacement. Moreover I demand a written assurance from the manufacturer regarding trouble free usage of minimum 5 years in normal circumstances. Warm Regards, Swetha Sreeni Mob:[protected]

From: Maj.Gen. JC BHATIA (Retd) 208 Sector-37 Noida-201303 26 Mar 2015 I lodged three complaints No. RNA[protected],[protected] and[protected] dt 23 Mar 15 for my 3 LG ACs, two Windows and one Split AC on[protected] My split Ac which needs Gas recharging todate has not been serviced.Some People who ring up behave like gondas and without disclosing name, and they rudly tell you can Lodge Complaint, we don’t care.. Is LG Company come to such a low level to recruit and send unsocial guys for servicing who instead of providing service misbehave. Please action. We are being harassed, and cheated by the LG company and 6their Service Providers. I have tried your URL https://www.lg.com/in/support/message-customer-support which is unfriendly to seek support. It just wont get registered. I am fed up. Can you help and also give me the email ID of Chairman LG Company to enable him to apprise them of the realities on ground about their srvice provider. We are without the benefits for now more than three days. Regards Maj Gen JC Bhatia (Retd) Ph: [protected]

I bought a LG 3D Smart TV on Model No: LA6910 I bought this product from sharptronics, Velacherry, Chennai I am waiting for almost 5 months from the date of purchase. I got an replacement but its an low end model and again agreed to give the same model i bought. But i got a call from the customer care stating that they goin to provide LB6500. The feature is not same as my original model. Only the model LB6700 satisfies mine original model i bought. i am not received any proper communication from them. Till now i made more than 200 calls to the customer care peoples. but they are not yet responding or considering my query. Please take necessary action against them. I attached the bill copy of my product along with this.

CNA NO:[protected] DATE-07.03.2015---RNA NO:[protected] DATE 09.03.2015 - LG 3D LED TV UNDER 2 YEARS OF AM, .PANEL NOT AVAILABLE. WRITING YOU THIS MAIL IN A VERY HUMILIATED, FRUSTRATED, DISSATISFACTION STATE AS NO BODY AT LG SERVICES DELHI BOTHERS FOR LG CONSUMER'S TIME AND THEIR HARD EARNED MONEY WHICH THEY PUT IN TO THE LG ELECTRONICS INDIA AND NO BODY IS SERIOUS AT RESOLVING CONSUMERS COMPLAINTS RESULTING IN UTMOST OUTBURST OF ANGER . TO BE TO THE CORE OF THE MATTER IN CONCISE, I AM FURNISHING SOME IMPORTANT PARTICULARS BELOW FOR KIND CONSIDERATION - - -PICTURE GONE, COMPLAINED TO LG ELEC. INDIA ON 06.03.2015, -VISITED LG ENGINEERS FROM ' PRIYA SERVICES'- SAYS, MY LG 3D LED TV 42LW4500 PANEL IS NOT WORKING . -THEY TOOK TV TO THEIR SERVICE CENTRE. -AFTER FEW DAYS THEY SAID THAT THE PANEL IS NOT AVAILABLE WITH THE COMPANY SO THE COMPANY WILL REFUND/COMPENSATE THE TV. -NOW, THE WORST PART, - THEY ARE COMPELLING ME TO ACCEPT A MEAGRE AMOUNT OF Rs-35200/- WHICH IS 55% OF THE Rs 64000/- I PAID FOR THE TV ON 02.10.2011 .. -PLUSS, I ALSO INVESTED Rs 9779/- FOR THE 2 YEARS OF AMC. -ON 22.03.2015, WHEN I TOLD THEM THAT THIS MEAGRE AMOUNT OF Rs.-35200 / - IS UNACCEPTABLE TO ME, THEY THAT THEY ARE PUTTING FORWARD ALL MY DOCUMENTS TO THEIR ASM SO THAT HE CAN RESOLVE MY QUERIES. TILL DATE, I AM WAITING TO HEAR FROM YOUR ASM . I EVEN MAILED TO THEIR DELHI AREA BSM TOO ...BUT...STILL WAITING FOR THE REPLY. KINDLY LOOK IN THROUGH THIS MATTER AND ANSWER A FEW QUESTION OF A HUMILIATED/FRUSTRATED/DISSATISFIED CONSUMER --- - WHY I AM NOT GETTING SATISFACTORY SERVICE FROM LG ELECTRONICS BY GETTING MY 3D LED TV REPAIRED OR REPLACED WITH SIMILAR FEATURES ? -WHY LG ELECTRONICS INDIA NOT PROVIDING SPARE PARTS TO IT'S CONSUMERS FOR THE 3D LED TV WHICH IS JUST 3 YEARS OLD ...WHERE IS YOU HAVE TO MAKE ALL THE SPARES AVAILABLE FOR A PERIOD OF AT LEAST 6 YEARS . - KINDLY QUOTE, UNDER WHICH CLAUSE/WRITTEN RULE THAT LG ELECTRONICS IS COMPELLING ME TO TAKE A MEAGRE AMOUNT OF Rs. 35200/- . -WHY LG ELECTRONICS IS NOT COMPENSATING WITH AT LEAST A HANDSOME AMOUNT WITH WHICH I CAN BUY ANOTHER LG 3D LED TV WITH SIMILAR FEATURES. -WHAT WOULD I DO WITH MY ALMOST 2.0 LAKHS OF HOME THEATRE THAT I SET UP AROUND MY FAVOURITE LG 3D LW4500 LED TV ? MY HOME THEATRE CONSISTS OF ONKYO TXNR609 AV RECEIVER, POLK AUDIO Tsi 400 FLOOR STANDING SPEAKERS, BOOK SHELF, CENTRE SPEAKER & A SUBWOOFER, THE COSTLIEST WHAT HI-FI MAGAZINE'S 2010 ANNUAL AWARD WINNING PANASONIC BDT110 3D BLU-RAY PLAYER AND CHORD COMPANY'S & QED O[censored]NITED KINGDOM'S SUB WOOFER CABLE. ...AS YOU CAN SEE, HOW ENTHUSIASTIC ...AND HOW EMOTIONAL WITH MY HARD EARNED MONEY PUT IN TO MY DREAM HOME THEATRE SYSTEM CONSISTING OF LG 3D LED LW4500 TV . NOW, SIR, LOOKING TOWARDS YOU IN HOPE AND A ONCE AND FOR ALL TIME RESOLUTION OF MY QUERY SO THAT I DON'T HAVE TO GO FURTHER AGAINST MY FAVOURITE COMPANY. WARM REGARDS, NIRAJ SOWMBSI [protected]@gmail.com [protected].