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Life Insurance Corporation of India [LIC] Complaints & Reviews

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Updated: Dec 9, 2025
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Life Insurance Corporation of India [LIC] reviews & complaints page 119

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D
Dr sindhu
from Bengaluru, Karnataka
May 15, 2017
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Address: Bangalore, Karnataka, 560093

Dear sir,

I and my family are the policy holder in the lic since many years. I came to pay the policy amount and had shortage of money and had already requested the person who collects cash that i can pay only 1 policy and please let me know which is due... I also told if she can help me to pay which is urgent and due that i will pay. I was the first customer in line to pay and she lost the temper.This happened in jeevan bheema nagar branch office bangalore. and some lady staff named suvarna i guess...shouted but sor please give training to the staff to well behave and have patience and not to lose temper.

Regards,
Dr.Sindhu Shreekumar
Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
Sir, Ihave paid lic premium for policy no -
[protected] dated 06/05/17, Rs. 1683.80/-through payment ID IAXG[protected] online at www.Licindia.com, but i do not recived any reciept till date and time. Rs 1683.80/- debited from my account on same time. Pl do the needful.
Email ID - [protected]@gmail.com

Talking in abusive manner by the staff - Comment #2730272 - Image #0
Premium can not be paid for this policy. Please check the policy details entered and try again.
Rppss's reply, May 15, 2017
Sir, I was send to you payment ID - IAXG5344668394 and attached screen shot of payment details. Plz check again plz do the needful.
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    PrasantaGogoi
    from Kolkata, West Bengal
    May 13, 2017
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    Address: Sivasagar, Assam, 785640
    Website: [email protected]

    I have paid the premium for policy no:[protected] of rs.8721/ on dated 30/04/2017 through axis bank internet banking in online. But still i have not received payment receipt. Please send the receipt to below email address.

    Email id:[protected]@gmail.com
    Mobile no:-[protected]

    Payment id:-iaxg[protected]
    Lic order number:[protected]
    Payment date and time:-30­/04­/2017 18:16:22
    Payment amount (Rs.):-7821.00
    +2 photos
    Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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      S
      SURYARAJ RAMACHANDRAN
      May 13, 2017
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      Address: 602024
      Website: [email protected]

      Hi sir i would like to know my loan status. I had took the loan recently and i am paying my emi regularly recently i heared that interest rate is get down in, so please kindly can you send me statement how long, i. Need to pay back. This is my loan account no:[protected] name suryaraj ramachandran. My mail id is [protected]@gmail.com thank you in advance
      Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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        J
        JAGAT CHAND
        from Delhi, Delhi
        May 12, 2017
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        Address: 262311

        महोदय,
        मेरे द्वारा Pending Invoice को जमा कर दिया गया है अत आपसे विनम्र निवेदन है कि मेरी ID A0053524C को चालू करने की कृृृृपा करे। मेरा स्‍वास्‍थ्‍य खराब होने के कारण मै Pending Invoice जमा नही कर पाया था लेकिन अब जमा कर दी है। भविष्‍य मेें ऐसी भूल नहीं होगी ।कृपा करके ID A0053524C को पुन: अति शीघ्र चालू करने का कष्‍ट करें।
        आपकी अति कृृृृपा होगी
        धन्‍यवाद
        Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
        May 08, 2017
        Munish Chand Sharma's response
        I have not received total amount.after maturity against my Lic policy no[protected] pl let me know the correct status why the amount is not paid to me
        May pl check out and support to me
        Thanking you
        Ashok Kumar tyagi
        Cont no [protected] [protected]
        Dear Sir / Madam,

        I am unable to register as New User. Its showing Wrong Data Entered

        Pls suggest
        Lic housing finance ltd is not implementing reduced home loan interest rates to the existing customers as per rbi instructions. The interest rates they are charging is 11.45 % even though the home loan interest rates have dropped down to 8.6.
        I Bir Bahadur Mukhia policy no[protected] my maturity DT is 27/06/2017 4/5 times I am going to lic office Gangtok but no body response me how to close the maturity no one convince me about maturity. Please quick action them
        ;l';
        Dear Sir / Madam,

        I, hamendra Saxena, having Annuity number -011Q[protected], have still not received my annuity, which is scheduled to be credited in my account on 1st May, 2017.

        Kindly credit the annuity and confirm per return message/mail.

        Regards,

        Hamendra Saxena
        M-[protected]
        Please refer to the above mentioned policy no[protected] this policy has mature on 28 Feb 2017 and I have not received total amount after maturaty. You are requested to pl let me know the correct status of amount whether credited to my account.
        Ashok Kumar Tyagi
        Sir I(jongsher Ali) have paid lic premium for policy no[protected] date 07-05-17 RS 1629 through www.licindia.com but i do not recipt debit from my a/c one same time pl do the need ful
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          M
          malageshivanand
          from Tumkur, Karnataka
          May 12, 2017
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          Address: 587201

          Basavaraj M. Patil, having LIC Policy bearing No.[protected]. He expired on 10/05/2015. Claim application submitted to Life Insurance Coporation of India Office, at Badami, Dist: Bagalkot, Karnataka. Certificate by the employer ie., Deputy Commissioner Vijayapur furnished and order copies for sanction of leave produced as asked by the LIC. Requests made. Personally visited the Branch Manager LIC of India, Badami and Claim Section Case worker. But till todate no claim is finalised. The same is pending since 10/5/2015. Hence request to direct the LIC of India, Badami to settle the claim early.
          Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
          Sir,
          I have paid lic premium for policy no[protected] dated 05.5.17, rs. 10427/- through www.Licindia.com, but i do not recived any recipt till date and time. Rs 10427/- debited from my account on same time. Trans id IAXG[protected] AND LIC ORDER NO. 01658744.
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            P
            pathakvp
            from Aurangabad, Maharashtra
            May 11, 2017
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            Address: Akola, Maharashtra, 444004
            Website: www.licindia.in

            No claims have been settled by LIC for my pension policy after maturity. The number of policy is[protected]. I have paid all the premiums and also requested for issuence of duplicate policy at Akola, Maharashtra branch 972. The first request along with all formalities and documentation was submitted on 25/03/2011 LIC branch 2, Ram Nagar, Akola. The reminder regarding this was again given on dated 13/06/2011. However, till today no duplicate policy has been issued nor the claims are settled. No communication from LIC Akola branch. Hence, My agent Mr. Yogesh Hissal was sent to LIC office however no solution from LIC.
            +1 photos
            Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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              N
              Naveen sehgal
              from Delhi, Delhi
              May 11, 2017
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              Master policy no 46130
              Membership 22103
              Ref: pgs/pension
              Humbly submitting that my pension for above cited master policy & membership 22103 for nand kishore sehgal have not ben credited throu neft in april & may 2017. Please credit the proceeds to my saving a/c [protected] of state bank of patiala, sonepat

              Nand kishore sehgal
              [protected]
              [protected]
              Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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                A
                anilghate
                from Delhi, Delhi
                May 11, 2017
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                Still i have Not received My Property Document (Original Registry ), i am Chasing since last 2 month .

                Every week Visiting BANK -South Tukoganj, Indore Office. with Mr. Varma.

                Even Not getting any confirmation when will get the my Property Document.

                Due to delay Iam Facing Financial Los...

                Pls help..

                Regards,
                Anil Ghate
                [protected]
                Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
                May 06, 2017
                Thamban kp's response
                LIC premium receipt not received till date.
                Dear Sir,
                My monthly pension(Rs. 456) is being deposited in syndicate bank for last few years.
                Unfortunately the amount has not yet deposited this month till date.
                If you kindly arrange for deposition of the same at the earliest.

                Thanks & regards,
                Anil Kumar Laha
                Annuity no. 011M[protected].
                Policy no.49098
                I have paid LIC premium, through online, but receipt(05/17)is not receive till date. ID ISBI[protected]. Also, premium receipt 02/17 is not receive. Please provide the same by EMAIL an early as possible. MAIL ID : [protected]@gmail.com
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                  R
                  Rakeshh Bhardwaj
                  from Basi, Punjab
                  May 10, 2017
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                  Address: Jalandhar, Punjab, 144012
                  Website: www.lichousing.com

                  Sir,
                  I am an advocate of guarantor bearing loan no. [protected] through application no.14808625 of amount rs.5, 00, 000/-. The loan application was applied by the loan holder namely shekh noor bashar which was sanctioned on 23/12/2009. Unfortunately, loan holder died two years ago having no family members behind except his widowed wife who was living at present in her parental home. That is why, no one from his family go to intimate the department of granting loan. After taking loan, loan holder was not in touch of the guarantor. When guarantor received a letter form bank then he knows about the real facts. Now the guarantor is bound to make the default payment of said amount. Hence, he required all the documents of loan and want to know that: -
                  1. Whether loan holder secured himself by insurance from lic?
                  2. What is the liability of guarantor?

                  Therefore, it is respectfully prayed before you to give directions to the lic hfl department to provide all necessary documents as well as details which the loan holder carried at the time of sanctioning loan amount.
                  Yours obediently
                  Guarantor through counsel -
                  Rakesh kumar (Adv)
                  3-a dubb complex
                  New courts, jalandhar
                  Punjab, india
                  [protected]
                  +1 photos
                  Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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                    K
                    Kannan57
                    from Delhi, Delhi
                    May 10, 2017
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                    Address: New Delhi, Delhi, 600106
                    Website: www.licofindia

                    I retired from M/s. Avery India Ltd in March 2013 and my pension was processed through LIC superannuation scheme and I started receiving my pension to my bank account from the month of December 2013 on wards.
                    From the month of May 2017 i.e. this month I had not received the amount.
                    I have not received any letter from LIC for existence certificate and I had not submitted any on my own.
                    Kindly let me know the reasons for non remittance and what action to be taken from my side to resume the same.
                    My Policy No. is GSCA/331854
                    and the Annuity No is. 011M[protected]
                    I shall be very much obliged to know the reasons for stopping and what need to be done for its continuation.
                    regards
                    Srinivasan
                    [protected]
                    Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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                      K
                      k.v. sathish
                      from Gurgaon, Haryana
                      May 9, 2017
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                      Address: Gurgaon, Haryana, 122001
                      Website: LICindia.com

                      My LIC policy number[protected] matured on 28/04/2017, but so far i have not received the amount. I have aleady submitted necessary documents like original bond, discharge form, account details alongwith a cancelled cheque leaf. but they say they do not received the bond, but they have my account details. the branch address where my policy is Branch Code: 122. Polt #. 104 Sector 44. Gurgaon, Haryana City: Gurgaon State: Haryana Pin Code: 122001.

                      I am awaitinga positive response from you. My contact address is

                      k.v. satish
                      Cell NO. [protected]
                      Email: sathish.[protected]@heromotocorp.com
                      Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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                        S
                        shiri28
                        from Mumbai, Maharashtra
                        May 8, 2017
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                        Address: Pune, Maharashtra, 411019

                        I have surrendered a policy having no[protected]. I have closed the policy on 22 apr 2017 in the home branch office of my policy (Nigadi, pune).

                        Even after closing the policy, lic have withdrawn 1809 rs from my account on 28 apr 2017, by ecs transaction.

                        Currently i'm out of town for few months, so it's a very big hustle for me to go to lic or hdfc branch physically in pune to solve the issue and stop further ecs withdrawals from my account.

                        This issue is wasting my a lot of time and money, so please asking lic to return back 1809 rs to my account and stop further money withdrawing from my account.

                        Shirish herwade.
                        Hirish. [protected]@gmail.com
                        [protected]
                        +1 photos
                        Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
                        May 02, 2017
                        jyotiwadhawan's response
                        As informed by ICICI Bank today that they have not received any mandate from LIC Of INDIA for auto debit of Rs-2417
                        May 02, 2017
                        jyotiwadhawan's response
                        Dear Mr. Wadhawan,
                        This is with reference to your e-mail dated April 29, 2017, regarding ECS rejection reason.
                        We apologize for the inconvenience caused.
                        With reference to our telephonic conversation dated May 02, 2017, we inform you that ECS Mandate of ₹ 2417.00 for LIC has been set-up under the Mandate number M[protected] on Saving Account XXXXXXX4151 on December 22, 2016.
                        Further we inform you that there is no ECS rejection detail is showing for LIC as well as we have not received any debit presentation against the Saving Account XXXXXXX4151 from LIC.
                        We request you to further check with LIC.
                        Looking forward to assist you better.

                        Sincerely,
                        Neetu Jaiswal
                        Customer Service Manager
                        ICICI Bank Limited
                        Hi,

                        This is regarding LIC Policy .
                        Can you please let me know the premium due amount for policy number :[protected]
                        How much will be the late fee and taxes.

                        Thankyou.
                        Auto debit Mandate for LIC premium of Rs-2417 already cleared by ICICI bank during Jan 2017. NACH form already submitted to LIC branch no of times. But received reply from LIC that Mandate rejected due to NO ANY REASON.And advised to contact Branch.Pending since last six months.Branch people not serious for this .
                        PREM KUMAR WADHAWAN
                        M[protected]
                        Dear sir
                        Please find enclosed here with I(rose mickal samuel) have paid lic premium for payment ID IURP[protected] dated 26.04.2017 on 6.16pm of rs. 7351/- through www.Licindia.com, but i do not recived any recipt till date and time. Rs 7251/- debited from my account
                        . Pl do the needful. Thank you

                        LIC withdrawing money from my account by ECS even after policy closure - Comment #2725402 - Image #0
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                          0404rajeev
                          from Delhi, Delhi
                          May 7, 2017
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                          Address: Ghaziabad, Uttar Pradesh
                          Website: LIFE INSURANCE CORPORATION OF INDIA

                          I have made a online payment against Life Insurance Policy No[protected] in the name of my Daughter Ashima Singh amounting to Rs 789/- through ICICI Bank Net Banking vide Payment I D No. IICI[protected] on May 7th, 2017. The payment has not been credited in the said policy as the payee was different than the insured. Thus the payment has been made in excess. I have further made the payment against the policy in question using the other Bank Account.

                          The excess payment received may please be credited back to my ICICI Bank Account No[protected], wherefrom this payment has been made.

                          Rajeev Kumar
                          Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
                          Auto debit Mandate for LIC premium of Rs-2417 already cleared by ICICI bank during Jan 2017. NACH form already submitted to LIC branch no of times. But received reply from LIC that Mandate rejected due to NO ANY REASON.And advised to contact Branch.Pending since last six months.Branch people not serious for this .
                          PREM KUMAR WADHAWAN
                          M[protected]
                          Sir, IMadhavi have paid lic premium for policy no.[protected] dated 5.12.2016 Rs.5553 through www.lic india.com. but I do not received any receipt till date and time. Rs.5553 debited from my account on same time. Pl.do needful.
                          Kindly provide premium paid certificate for the following policy numbers for financial year[protected] and[protected]

                          policy number[protected] JAYARAMA

                          policy number[protected] JAYARAMA
                          Sir, I (Bhavna dashrath naik ) have made payment of my lic policy quaterly payment of 6281 on 27.04.2017 with payment ID of IUB[protected]. but still date i have not received the receipt of the payment in my mail
                          Lic jeevan suraksha (endowment funding) policy. Payment of my policy no[protected], has been completed on 28/3/2013, but i have not yet recieved any statements regarding the maturity of my amount till date.
                          Please submit a statement showing the total amount which i have been receiving as i am getting less amount rather then the normal amount.
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                            V
                            Vishal Khare
                            from Mumbai, Maharashtra
                            May 6, 2017
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                            Sir,
                            I have paid the premium for policy no.[protected] for rs.12010 through sbi debit card on date-23/04/2017
                            And time-10:53 pm. I didn't received any mail of premium payment receipt. It was written on the lic site that within two days the lic premium payment receipt will be mailed on your mail id provided.
                            O, please send me online payment receipt to my e-mail.
                            Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
                            Request you to please help to retrieve my user id & pwd.
                            Policy No.[protected]
                            Name- Abhishek Kr. Singh
                            D.O.B.- 17/07/1995
                            Email- [protected]@gmail.com
                            Hi Team,

                            I forgot my user and password and i could not send OTP as i am not using that old number. Could you please add [protected]@yahoo.com mail id.

                            My loan account no. is[protected]
                            My Name is Hemalatha Cherukuri
                            My market plus 181policy no[protected] dated 31/03/2008 please intimate me the current value my email address [protected]@gmail.com amount one time paid 10000
                            Sir, I (Akash Dabas) have paid lic premium payment id :-IAXG[protected] dated 11.04.2017, rs. 6005/- through www.Licindia.com, but i do not recived any recipt till date . Rs.6005/- debited from my account on same time. Pl do the needful
                            I wish to inform that I have not received my annuity amount this month in my bank whereas normally it is received by my bank on first of every month .
                            I have been getting my pension every month from 2004 onwards.
                            My annuity no is 0BBM[protected] & policy no is 658524. Kindly look into this & expedite
                            P K Dhawan
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                              Viswa Bali
                              from Mumbai, Maharashtra
                              May 6, 2017
                              Resolved
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                              Resolved

                              Address: Gulbarga, Karnataka, 585101

                              So far I have not yet received my quarterly annuity. Due date for the same is 5/5/2017.

                              Even after many reminders for the issue there is no response from their end no answer for any of the helpline numbers.t here is no acknowledgement any of the request.
                              We have tried to contact the concerns many times.the calls are denied.I have severe issue my amount is not yet debited without any information.
                              O
                              Annuity no 24275
                              Annuitant vishwanath bali
                              May 11, 2017
                              Complaint marked as Resolved 
                              i the annuitant vishwanath bali annuity no 24275 my quarterly annuity of Rs.1984 due date is 01/05/2017 is not yet debited even after series of reminders.Even the concern doesn't have the courtesy to acknowledge the request. I am struggling to contact customer services there is no response from their end. atleast they can inform what is the reason for delay in debiting the said annuity amount.Even though i have sent the survival certificate from my end there is no response. I trust LIC india now i hope they are losing it. i mailed al the attachments of necessary documents to the concens annuitant vishwanath bali annuity no 24275 bank account SBH gulbarga karanataka. contact no 9714988674.
                              Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
                              May 11, 2017
                              Updated by Viswa Bali
                              status is resolved, i have not received any communication from the concern.nor the amount is debited.
                              May 11, 2017
                              Updated by Viswa Bali
                              please send me a copy of amount debited from your end
                              May 19, 2017
                              Updated by Viswa Bali
                              Pl send me a copy of amount credited to my account.
                              Sir, on dated 28/04/2017 i have paid my lic premium of amount Rs.1813/- but still not received my payment reciept till today i.e.dated 05/05/2017. So kindly send me the reciept on my email id.i.e. [protected]@gmail.com and oblidge

                              Annuity no 24275 due date 5/05/2017 - Comment #2723964 - Image #0
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                                pankaj2502
                                from Bengaluru, Karnataka
                                May 5, 2017
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                                Address: 401401

                                As above my policy no[protected] neeta gurunath andhari from last few yers i m getting married so i want to change my name so i contact the person and submit the documents from last six months but he not getting responce nor pitc up phone and misbehaver ly talk on phone the agent coad 0165091q mr. Chavan from malad
                                Ir we want to change of the name and also change the agent so pl give us all procetdure

                                Neeta andhari
                                Mob [protected]
                                Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
                                Hi Team,

                                I forgot my user and password and i could not send OTP as i am not using that old number. Could you please add [protected]@yahoo.com mail id.

                                My loan account no. is[protected]
                                My Name is Hemalatha Cherukuri
                                Request you to please help to retrieve my user id & pwd.
                                Policy No.[protected]
                                Name- Abhishek Kr. Singh
                                D.O.B.- 17/07/1995
                                Email- [protected]@gmail.com
                                Dear Sir/Madam,

                                I am lic agent and my code is LIC[protected]. Please tell me how to get the portal user name and password.

                                Regards,

                                Dhanush babu M
                                Sir I have paid lic premium for policy no.[protected] date[protected] Re 3783 through payment Id is ICTR[protected] on line. But I do not receive any receipt till date. Pl. do the needful.
                                Email ID [protected]@gmail.com
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                                  khanum
                                  from Kolkata, West Bengal
                                  May 5, 2017
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                                  Address: 792102

                                  Dear Sir/ Madam,
                                  Premium of LIC Policy Number[protected] paid online on 04/05/2017 but the acknowledgement receipt not yet found in the e-mail ID [protected]@gmail.com. The acknowledgement be sent to the e-mail ID mentioned for the purpose of IT. As per the direction shown on the screen, the premium receipt acknowledgement needs to be sent in the e-mail ID provided to the purpose.
                                  Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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                                    Niti Bhadoria
                                    from Suratgarh, Rajasthan
                                    May 4, 2017
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                                    Address: Morena, Madhya Pradesh, 476001
                                    Website: licindia

                                    I have deposit of rupees 25000/- for register a new policy in lic india on year 2013 but due some reason if did not buy policy from lic due to term and condition but they refund my amount into four part in form of four cheque sumit singh bhadoria (Self) 5200 rs, kusum bhadoria (Mother) 9800/-, nitya bhadoria (Daughter) 5000/-, suresh singh bhadoria (Father) 5000 /- due to unavalibility of acount in name of my mother kusum bhadoria i could not got cleared cheque no.112403 dated 24 oct 2014 i deposited my ceque in lic branch morena branch code 0356. So from 2015 april to till yet lic is not refunding my amount. I prsonally met with branch many time since 2 year but satisfactory answer recieved
                                    Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
                                    May 04, 2017
                                    Updated by Niti Bhadoria
                                    my mobile no is [protected]
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                                      Nimmi Nirmla
                                      from Durg, Chhattisgarh
                                      May 4, 2017
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                                      Address: Rajnandgaon, Chhattisgarh, 491445
                                      Website: www.IGMS.IRDA.GOV.in

                                      Sir/mam my father took lic policy on 28.10.2013. And expired on 11.11.2016. (Policy no. Is[protected] now my father is no more as i claimed they said he has given wrong information about his age so we will not provide claim. (A/c to service record 15/03/1942 and a/c to pan card 28/10/2013) i agree my father gave wrong information about his age according to service record you can check pan card online that is ep[censored]ely correct. I want to ask u one thing if you have to go with service record why didn't you ask first' why they issued policy. Whos mistake is this company cheat people this way. If company did not issued policy my father might deposited in good banks and get good interest rates. Sir we are very middle family belongs if you will not give justice i will complain on pm complain box. Thanking you i hope you will not disappoint me.
                                      Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
                                      May 04, 2017
                                      Updated by Nimmi Nirmla
                                      Very cheap company daigesting costomer money.
                                      May 04, 2017
                                      Updated by Nimmi Nirmla
                                      Not transparent
                                      May 04, 2017
                                      Updated by Nimmi Nirmla
                                      I never invest in this company and never suggest anyone.
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                                        b panigrahi
                                        from Delhi, Delhi
                                        May 4, 2017
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                                        Address: Bhadrak, Odisha
                                        Website: LIC

                                        Sir

                                        I would like inform you that, I have not received the cheques No 0244079 DT. 11/12/2006 and CH. NO 0248154 DT 24/12/2011 For RS. 10, 000/- each. But I came to know that these cheques have been cleared from your account. Please confirm the account No and bank name to which the same amount have been cleared.
                                        Otherwise request you kindly transfer the same amount to my saving Account No. [protected] with Axis Bank . NEFT Form dully filled along with cancelled cheque and copy of PAN attached for your necessary action please. Copy of policy also attached.
                                        Request you kindly confirm the receipt of the letter.
                                        I hope you find the above in order.
                                        Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
                                        May 04, 2017
                                        Updated by b panigrahi
                                        Ref : Policy No[protected]
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