Life Insurance Corporation of India [LIC] — payment not done through old portal

I am registered customer of lic, and was paying my multiple policy premiums through the portal. Recently they upgraded to new portal. Today when i tried to login it says there is no user id registered in the portal. I tried through forget password option also but in vain.

When tried to pay directly without going to "registered user" again telling that policy and other details not matching.

What for these people are for? Nowadays every body is paying online. It is a shame on lic for not making their online portal customer friendly. They are making the online payment cumbersome. They are linking every thing to the payments page (Policy no, date of birth, mobile no etc) and if anything mismatches payment cannot be done.

Why they want to verify all data, afterall they want money for the policy number, that is the only key data required. Let them check other private companies online premium collection
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Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
Dec 28, 2017
ruchita mandavkar's response
lic no :[protected]
Complaint comments 

Comments

Sir,
I paid premium amount through 'american express credit card's
Policy no:[protected] and[protected] total amount is 4890.52
Payment Date: 24/DEC/2017 through 'american express credit card .
So please send me online premium receipt to my registered email id : nareshkumar.[protected]@gmail.com
Hi madam/sir
my lic reg email id is wrong please sport me
Respected SIr/Madam,
I Kamlesh Ratilal Shah paid Rs.1245.30 as premium for policy no.[protected] on 27/12/2017 through my debit card.
It showed on the screen that the transaction has failed but the amount got debited from my bank account.
So please guide me as soon as possible when and how will I get the receipt for the same.
Thanking you.
I forgot my user ID & password, followed the steps to get verification code to my registered mobile no also to my registered mail ID. But i tried many times could not get the verification code, so that i was not able to able to enter into the portal to get the statement for IT proof submission.

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