LivPure Complaints & Reviews

The livepure filter system is not working at all all the blinking lights have turned red.

I have purchased Livpure ZINGER SMART COPPER on 07 May 2021.
I have not received any update for delivery.
I did not get any support from Customer support number([protected]/[protected]).
Please help on product delivery or return amount.
Details are given below.
Order ID: LSHDC1039
Payment Id: pay_HKAlOMfKKigNt4

Hello I ordered from Livpure on 7th April 2021under the order id LSHPY18812. For a cervical pillow but when I received the product on 11th April2021 the product was damaged so I raised the return complain and the return of the product got picked up on 16th April 2021 by there Delhivery courier partner.Despite of many mails and WhatsApp follow up till date I have not received my money and they are also not even replying to my mails and WhatsApp msgs.I wanted to inform you regarding them plz tell them to return my money ASAP.Thankyou

Dear Team,
In my 30years of my life I have never seen such worst Water Purifier like LivPure Envy Plus .
I have purchased this on 6thJuly 2020 and since then Purifier breakdown happened more than 10times.
Don't know how Master Blaster Sachin Tendulkar is the Brand Ambassador of this company.
Please solve the issue or change it else this issue will be raised to Higher Consumer Court.

Regards

Water leaking continuously and TDS problem

I have raised a service request from livpure but still no action taken from last 1.5 month. Please do the needful.

I have purchased A new livpure RO last month but after 10 days it stopped working.
Complaint registered on toll free and 02 executive visited after long discussion and many more requests.
But executive could not find out the problem due to lack of knowledge.
Still problem takes place.

Kindly look into matter and do the needful.
Local franchise is not supportive

Address : Nandana ward pashchim, Barhaj Deoria (up)
Ph : [protected]

Considering that Livpure service would be good, I took AMC for 4 years few months back. I do get messages of free services, but no one would attend. Even problem comes below is Livpure response.

They (mailing to [protected]@livpure.in) do not respond when a customer is in need. kindly find the attachment.

If we call to customer care number, they say we get call back in a short while. We don't get response. If any audible issue, it is customer concern, they don't bother or call back giving customer concern priority. If we call even again to customer care, NO ONE WOULD CALL AND KNOW CONCERN.

Local management (Hyderabad): They don't pick up the calls or even respond to text or whatsapp messages. Please find the attachment.

FOR ME, THESE ARE COMMON AND EVERYTIME PROBLEMS WITH LIVPURE. THEY TAKE OUR FULL TIME AND ENERGY.

LIVPURE HAS DISCONNECTED ALL MODES THROUGH WHICH A CUSTOMER CAN CONTACT IT.

I paid Rs. 15000/- which is of no worth. I really appreciate if I could be informed atleast one means to retain my money.

Thanks in advance.
Bala Krishna

Dear Team,

I have paid an amount of 6420/- towards annual charges of RO along with installation. It's almost a month still that RO not got installed and I not even received any call also from technical team. I tired of with continuous followup. Pls refund my amount immediately without any delay.

It was really worresst experience to me with Livepure as I don't suggest any one to go with this. You people unnecessary blaming fame of Sachin

Regards
Shyam Prasad Reddy
[protected]

Euro service man not coming and next 3 year money in advance plz help they not picking your phone

My Ro not release output wasting water, please send your technician very soon. Ro not working really. I have small children not available other water my area so atend my complaint.

Hi I'm very upset and disappointed with the service provided..I have raised a request to service my water filter the last free service provided was bad in two days my filter wasn't working at its full capacity and then I called your customer service asking them to send me a technician that request was automatically cancelled that's what the customer service representative said and the they raised another request but no technician has reached yet to fix the problem

Call ID is JS-[protected].

requesting immediate attention to this matter before I further escalate this I have been spending money additionally to aquire drinking water while I have an incompetent companys water filter at home..

Dear Sir

On my service request to livpure an engineer visited to my house at 31st March, he only check the TDS of water but but he claimed that he has changed the sediment and carbon filter.
So please take necessary action and kindly change the both filter

Thanks

I have been waiting for Livpure RO service since long. I have raised several requests and escalated several times but no service engineer visits my location. Really disappointing.

Dear sir my livpure ro beep sound
Please my to repair

I need urgent servicing for my livpure envy+ water purifier and also need renewal for servicing too.

Kindly provide urgent assistance.

I need urgent servicing for my livpure envy+ machine with complete filter replacements.
Kindly provide assistance at earliest.

Pathetic service, 2nd free service was due but Nobody came, after calling call center team they're providing same person contact number again n again which is not available at any moment, and after so many efforts when finally had a conversation with area incharge they're saying that's not their concern and they'll charge for the services, I really don't know they'll come or not and how much money they'll charge, totally disappointed.

Water taste slightly changed and water tap broken

I purchase the Live pure Touch plus RO on 09.11.2020, vide bill no-015738, dt-09.11.2020, vide serial no: B2KE11D1056393.

Now last 24.05.21 the RO was problem of water dispenser and lodged complain no: JS-[protected]. the engineer came and repair it.
again today I getting same problem and lodged complain no: JS-[protected].
Service engineer came and confirm that the water pump was damaged and need to repair or replace same. He gone without closure the service request. He will let me know whether the parts available or not by tomorrow

now its really unacceptable that a new RO how can it get motors problem
I request you kindly look into same immediately and revised otherwise I will proceed for consumer case against your product. As still now I am purchasing water from market

thanks
rgds
Sudip chattopadhyay
M-[protected]