LivPure Complaints & Reviews

We have bought livpure envy shield water purify on October 2019 but at the time of first service after 6 month there was complete lockdown. Filters going to be change at 6 month not Given free. there was 4-7 month lockdown. Due to covid we were not able to get back in work.. So service was still pending..

Water not come into the storage unit- Livpure Pepro touch

The purifier is not delivering water from last 2 days.
Please solve the issue asap.
Thank You.

I have AMC for servicing of Livpure water purifier. They took AMC money for 2 years. I have been raising service request since 4 months to change the RO filter, but no responded and replaced the same. Earlier also I have raised several complaints.

Worst service ever...have registered complaint through their toll free no. several times in last 10 days...still no one is coming. Called their head office...still no response...how is this company is still working...!! If this platform really works...I hope these shameless staff of livpure should resolve my issue!

When filter is on noise inside the filter, only 8days before I buy the new livpure platino+ copper to+uv+if+ mineraliser purifier. Pls solve the problem immediately...

Not working, water is not coming

Hi livpure team

Subjected sr is not addresses by any service representative till date.
We request you kindly escalate to resolve on priority.
We are facing this issue repeatedly from last two months, water not processing and no proper service is provided to us.

My ro is not working

I have taken AMC of my RO purifier during Jan 2020 by paying Rs 4000.00. As per contract, LIVPURE personnel supposed to visit 2 times a year minimum for preventive maintenance and change of spares.
Since Jan 2020, no one came for the same.
Since 2 month i'm continuously calling their toll free number[protected] but its not at all taking my request for service. It says your request already registered we will get back to you. But no one calls me for service. Since two months I called them more than 10 times.
Next month Jan 2021, my RO amc is getting expired and my 4000 rs is gonna waste.
Please provide solution

The is low flow of water and noisy in system

I am using your Livpure -Smart Ro and whose time I have been able to recharge from time to time, I have not been able to recharge in the last month because our mother had died due to which our house was closed. On 19th, I recharged 375 but Livpure Smart Whole Ro Smart did not turn on, then I called in your customer care, then they told that you have to do one recharge only.
I told them that our mother had died and we were not at home, so you were the last the recharge of the month should be wave off and my smart should be turned on but they made up their mind that this will not happen, it is necessary that you will have to recharge.

It was very sad to hear this and I decided that I would not have any relationship with a company that does not understand the feeling of its customer and does not understand the humanity, whether it dies or lives, only by its money and recharge. I will also tell all my friends to never get smart Ro form livpure.

So that's my request that I want you to disconnect my connection and take your Livpure Smart Ro. I have no relation with a company like you, which company tells its customer that we mean by recharge, no one died or lived here.

--
Madan Singh
[protected]

Water is very important for human beings.so don't delay for service.

My Service request no. is JS-[protected]. LivPure Service Engineer, Sh. Gurinder Singh was to come today for checking the non-permorming RO but he didn't turned up. On enquiring, he told that he is very busy today and won't be able to come today. Our RO is not working for last 48 hrs and family members including kids are not getting filtered/pure water for drinking.

Grateful please send Service Engineer immediately.

Hey, i Have been trying to reach to customer service regarding my complaint, apparently their website is down no one picking up call, i have been trying to register my complaints for weeks.

please let me know if is there any way to talk to them

Registered number - [protected]

They destroyed my property wall, main pipe and

My RO is out of order since 05/12/2020 and I lodged a service complaint (Call ID is JS-[protected]) on 06 December 2020 but engineer has not visited yet. Today I once again call over toll free number [protected] and I was told that your service complaint was cancelled.
I have suffering since last 11 days due to poor services of LIV PURE.
Please get my RO repaired ASAP.

Service request No. JS-[protected] dated[protected] allotted to SANDEEP SINGH[protected] Kanpur Nagar, [protected].

1. He attended and told membrane is unserviceable and replaced with other used membrane temporarily, and promised to replace it with new membrane in a week.
2. Display card of Ro was unserviceable and promised to replace it in one week.
He has not turned up to replace both membrane and display card till date, contacted him number of times, he always says with in next two days I will come but he never turned up.
I request to send him or other technician at the earliest to resolve the issues in my RO.
My RO is under warranty
Mobile number linked to my RO is [protected]

I have requested for my r.o. routine service which is already in acmc. But not done.

No service for more than 9 months... Tap also not working now