LivPure Complaints & Reviews

Worst service ever...have registered complaint through their toll free no. several times in last 10 days...still no one is coming. Called their head office...still no response...how is this company is still working...!! If this platform really works...I hope these shameless staff of livpure should resolve my issue!

When filter is on noise inside the filter, only 8days before I buy the new livpure platino+ copper to+uv+if+ mineraliser purifier. Pls solve the problem immediately...

Not working, water is not coming

Hi livpure team

Subjected sr is not addresses by any service representative till date.
We request you kindly escalate to resolve on priority.
We are facing this issue repeatedly from last two months, water not processing and no proper service is provided to us.

My ro is not working

I have taken AMC of my RO purifier during Jan 2020 by paying Rs 4000.00. As per contract, LIVPURE personnel supposed to visit 2 times a year minimum for preventive maintenance and change of spares.
Since Jan 2020, no one came for the same.
Since 2 month i'm continuously calling their toll free number[protected] but its not at all taking my request for service. It says your request already registered we will get back to you. But no one calls me for service. Since two months I called them more than 10 times.
Next month Jan 2021, my RO amc is getting expired and my 4000 rs is gonna waste.
Please provide solution

The is low flow of water and noisy in system

I am using your Livpure -Smart Ro and whose time I have been able to recharge from time to time, I have not been able to recharge in the last month because our mother had died due to which our house was closed. On 19th, I recharged 375 but Livpure Smart Whole Ro Smart did not turn on, then I called in your customer care, then they told that you have to do one recharge only.
I told them that our mother had died and we were not at home, so you were the last the recharge of the month should be wave off and my smart should be turned on but they made up their mind that this will not happen, it is necessary that you will have to recharge.

It was very sad to hear this and I decided that I would not have any relationship with a company that does not understand the feeling of its customer and does not understand the humanity, whether it dies or lives, only by its money and recharge. I will also tell all my friends to never get smart Ro form livpure.

So that's my request that I want you to disconnect my connection and take your Livpure Smart Ro. I have no relation with a company like you, which company tells its customer that we mean by recharge, no one died or lived here.

--
Madan Singh
[protected]

Water is very important for human beings.so don't delay for service.

My Service request no. is JS-[protected]. LivPure Service Engineer, Sh. Gurinder Singh was to come today for checking the non-permorming RO but he didn't turned up. On enquiring, he told that he is very busy today and won't be able to come today. Our RO is not working for last 48 hrs and family members including kids are not getting filtered/pure water for drinking.

Grateful please send Service Engineer immediately.

Hey, i Have been trying to reach to customer service regarding my complaint, apparently their website is down no one picking up call, i have been trying to register my complaints for weeks.

please let me know if is there any way to talk to them

Registered number - [protected]

They destroyed my property wall, main pipe and

My RO is out of order since 05/12/2020 and I lodged a service complaint (Call ID is JS-[protected]) on 06 December 2020 but engineer has not visited yet. Today I once again call over toll free number [protected] and I was told that your service complaint was cancelled.
I have suffering since last 11 days due to poor services of LIV PURE.
Please get my RO repaired ASAP.

Service request No. JS-[protected] dated[protected] allotted to SANDEEP SINGH[protected] Kanpur Nagar, [protected].

1. He attended and told membrane is unserviceable and replaced with other used membrane temporarily, and promised to replace it with new membrane in a week.
2. Display card of Ro was unserviceable and promised to replace it in one week.
He has not turned up to replace both membrane and display card till date, contacted him number of times, he always says with in next two days I will come but he never turned up.
I request to send him or other technician at the earliest to resolve the issues in my RO.
My RO is under warranty
Mobile number linked to my RO is [protected]

I have requested for my r.o. routine service which is already in acmc. But not done.

No service for more than 9 months... Tap also not working now

During my Warranty Period Copper Filter was not replaced fir my Livpure Envy Plus RO Water Filter, Product Serial Number : B9IW30D1014571.

Regards,

Arunava Roy

[protected]

Product was brought from Livpure in June. Had to recharge for 6 months to avail the services. However in the month of october, there were issues with the water quality. It was informed that they would arrange for service and the service tech visited twice failing to resolve the issue. A Request to cancel the services was taken and raised on 4 Nov 2020. The company eventually had to pick up the machine and provide the refund for the dedicated amount that is pending. The pickup happened in December 11, almost 1 and half months after the request was raised and i am still waiting for the refund. The company denies any support and fails to refund the amount which was already promised

Hi,

We are getting very bad service from Liv pure at Nagpur. +[protected] This number is provided to us and a lady speaks to us. She always delays to send an engineer. Last time she said that u received a number plz give that... as I was not aware what it was I have the number . She closed the case and engineer did not visit......

I ordered the product on 17th November 2020 and there was prompt follow up and delivery on the same day. Someone came for installation on 18th November but it couldn't be installed because of landlord issues. The same was communicated to the Livpure team and I was reassured that the product would be collected from my house. It has almost been a month since it has happened, I have been in touch with the customer support team everyday for the past 1.5 weeks but no one has come to collect the product yet. I have sent mails, spoken to support team on chat and called the team. I do not understand why the delivery can be so prompt but the return is not happening on time.