LivPure Complaints & Reviews

I have purchased RO from Livpure through flipkart on June 26, I was assigned a job card for installation JS-[protected] on June 27. It was promised to install in 5 working days. I have been following with customer care since then and after 12 escalations also on none turned from Livpure. Contact number provided donot answer my calls. Customer care says issue will be resolved but never happened. Now my return period is over too! I went...

I have purchased the amc for 2 years (Worth rupees 6800) on 17/12/19 and having the problem that water is not purifying and also taking more consumption to filter. So i have raised a service complaints as mentioned below. As per the customer care representative, they should resolve the service request with in 2 days but no one is responding to my requests. Finally i'm buying water tins outside, even i'm having this water purifier.
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I have a water filter from livepure rented, i am in a greenzone in bangalore city.

Water tap is broken and i registered my complaint on may 21st 2020

Customer care they do not pick our call, i have called them over 100 times.
I have been emailing them from 1 month 8 days, multiple service requests raised nobody picks or responds, i am simply paying for the service.

Few of my complaint numbersbr...

I had requested livpure for paid servicing though the machine was working fine. The service personnel who arrived from livpure has changed the external filters but within next few hours the water was draining from the entire unit all over the place. When contacted again, they said that the ro filter inside the component is damaged and we need to pay for the same where the damage was done entirely by the service personnel....

Hi there
I have purchased live pure water purifier 7 month ago.
Within 5 month it started taking around 5 hours to fill up tank 7 ltr.
I have contacted customer care and after calling n number of times finally they did cleaning of filter but it didn't work.
Now i have tried to contact customer care to replace but they are not responding. I tried to contact with email, portal and customer care number but no response....

I have taken amc for 2 years for my ro water purifier, ending on july 2021, but i am not getting service even after raising service request multiple times. Many times, service request is closed without a call back or engineer visit.

Not sure why there is so much delay in service. Ro is not working for 5 days now and there is no call back. My complaint number is js-[protected] and escalation number is 30046.

If...

Complaint number - js[protected]

Date - apr 12, 2020 - i had raised a request for maintenance of liv pure water purifier at my home. The water purifier have been displaying red light to contact livpure customer care.

I kept patience and had wait for more time, as due to recent pandemic situation.

I escalated the request on may 29, 2020, did number of followup.
I asked for the mobile number...

I had subscribed for Livpure smart RO from their website https://www.livpuresmart.com/ on May 19. Since then there was no contact from them regarding delivery and installation. I tried calling their support number and no one responded. No reply to me emails as well. znow they have charged me for 2nd month on June 19 with no water purifier installed or even contacted about. I want my subscription cancelled and money refunded.

Rejin...

Our warranty period for livpure water purifier was till 20th of april 2020 which was the period of lockdown. Free service was due on 18th of march 2020. Which livpure did not provided us. We did not have a call or visit from the engineering department. Also, one service which was provided 6months back, the engineer by fraud filled in the system that filters were changed, but in actual he did not changed any filters and now they are not providing...

I ordered the product on 7th of june worth 9499 inr with no cost emi and got it delivered on 8th june. Installation was scheduled on 10th june and still not done. Every time i tried to contact flipkart or livpure they are saying that it will be done shortly but no resolution has been provided till date. On 15th two people came for installation but they were unable to do the same due to lack of technical knowledge. Flipkart is not giving resolution...

R/s

It is brought to your kind notice that i have purchase amc from 21/04/2017 to 20/04/2020 of my live pure ro from your company. Due to some technical issues my ro is not working from 18/04/2020 and i have registered the same on your portal and received the massage that dear customer, your service request no. Js-[protected] & call closure code is 22834 allocated for[protected]to mahesh ji[protected] faridabad, [protected]....

I had purchased livpure ro water purifier on 2019 january from the beginning their service was very bad installation was done after 6 months,
I had registered a service request on march 2020 but till now nobody attended and i escalated the complaint in their website but i i didn’t get any responses.
Problem with my water purifier is taking too much time and now hearing long beep sound from the purifier
Complaint id...

I have subscribed to livpure in march. Had paid the amount to start the gold service that covers 188 liters of water. To this day june 18 the ro has not been delivered. I have called them several times and have not been getting proper response...

Hi Team,

My RO machine is not working since more than 20 days, I have raised complaint on 28th May 2020. Calling to customer care since then, no one came to repair it.

I can understand we have limited resources due to COIVD19, but waiting for more than 20 days is a bit too much.

Please take action immediately.

FYI. Complaint details.
“Dear Customer, Thank you for registering...

Every 2 months ro has some or the other problems, sometimes no water flow (Not because of water pressure but because of filter issues), filter issues etc.. Technician never bother to visit for a week at least, then they come with there manu card stored in their mind with charges of filter, bla, bla, bla... Make you charge heavy and leave, again after 2 months find something else, call them and they will say other part need to be replaced,...

My machine is continuously beeping....

Complaint REF NO: JS-[protected] RAISED MAY 21 ESCALATED MAY 25 ALLOTTED TECHNICIAN HAS NOT RESPONDED TO MY CALLS LIVPURE HEAD OFFICE has closed THIS COMPLAINT abruptly CALL CENTER LIVPURE - CALLED 22 TIMES FOR CONNECTION they have raised a new COMPLAINT NO: JS-[protected] ON MAY 28 AGAIN The ALLOTTED technician are not at all responding to my calls. NOW LIVPURE CUSTOMER CARE NUMBER ALSO NOT AVAILABLE AND DISCONNECTING ABRUPTLY. MORE...

I have been facing water leakage issue from ro purifier from saturday night, even though if am keeping it shut down from main switch the leakage is there, i have registered the following complaint thrice from sunday morning but i have not received any confirmation call on the same..,

Dear customer, thank you for registering your service complaint. Your call id is js-[protected]. Please call [protected] for any query.br...

I've ordered livpure bolt copper ro purifier from www.livpure.com on june 5th

Order no - lv2040481675711591358553

Once i placed the order, i received a confirmation. After that, i called customer care number multiple times and also sent multiple mails. Still, i didn't get a single response from livpure. Now i want to cancel the order, even i can't do that because no one is responding...

Hello there,
I contacted livpure customer care to registered a complaint on 02.05.2020 that there is no flow of water in my filter for which a complaint ID generated and that is JS-[protected]. But they did not respond. After too many calls and email sent to [protected]@livpure.com, a technician visit my home on 30.05.2020. He started the flow of water in my filter which was stopped from one month. Then he examined the TDS level...