LivPure Complaints & Reviews

Livpure has not attended to service request for more than a month, customer support team always lie stating that we will schedule a visit but it has very annoying experience.

Team - I am Sachin Sharma and I am using livpure RO from last 5 years it's was good service & record.

But this time I'm facing many challenge of your Sales, service and Customers Care also not supporting to customer...

Reason - I wants to replace my old livpure RO and installation platio Coper H70 modal but your live pure team continually contact by mobile only but no one given properly Service..

I did booked new RO on 5th May 2021 but Still Sales/Service team did not delived product...

Pls look into priority basis otherwise I'll take help of consumer Court...For harassing the customer...

Note - FYI

Your Company Employees are below who Call me but not provided any solution..

Mrs. Meenakshi/Atul - [protected]
Mr. Dubey - [protected]

I know my product out of warranty

We wants to replace old RO with palatoo Coper H70 and same have been booked to livpure team but still delivery pending and no one interested to discussing on it matter..

I have already provided concern person name & mobile no in trail mail...

Customer support team should think about customer support and not only about the company's employee...

I will wait your actions plan...

Or Can be call @[protected]

Regards
Sachin Sharma
[protected] & [protected]

I have raised the request almost 50 days back, but there is no response livpure technicians.
They are giving the worst service.

Now i was realised that, unnecessary taken AMC for 2 years.

Worst Worst Livpure Service

Don't recommend Livpure for new buyers

Dear Customer, your service request No. JS-[protected] & call closure code is 01372 allocated for[protected]:30am to Sunnykanth Reddy[protected] Hyderabad, [protected] . Please call [protected] for any query. Team Livpure

Huge amount of water comming out from indoor unit . Water leakage from indoor unit as well as water pipe also

The device is waste also the service has detoriated nobody is ready to resolve the issue. Everybody is like I have raised the complainant technician will call you, it's been 3 days never received a call from technician.
Also, the worst part complaint was raised but never received the service request no.

I have ordered for gold plan AMC on 21st June 2021. They said I will recieve AMC via Gmail within 48hrs. But it is 24th June 2021 now almost more than 72 hrs I have not received it. I am struggling to call customer care as my call is on hold for more than 1hour as their executives are busy and the call automatically disconnects after 1hour. I have tried wasting 3-4 hrs on that and I had sent a mail regarding this and it also has no response even after 24hrs. I HAVE PAID Rs.4999 FOR WHICH I WAS GETTING INSTANT CALLS FOR PLACING THAT ORDER. NOW AFTER GETTING THE MONEY LIVPURE IS GIVING SUCH A POOR SERVICE . VERY DISAPPOINTED WITH LIVPURE . PLEASE DON'T BUY ANY PRODUCT FROM LIVPURE, MY GENUINE REQUEST TO EVERYONE AFTER THIS INCIDENT.

I have recharged my plan but my device is not working after recharge I think these people need to activate, morning on words I am calling to customer care almost 10 time only one time the cal was listed and he does also not resolve my problem, I am feeling very bad experience with this now I bought
water bottle from outside, can you please remove my plan and refund my amount

Past three month after recharing also water supply has been stoped for 2 to 3 days when i call to custmore care they tell will send execitive to yor site but no one will come and i have raised complint about water leakage n action taken more then 1 and 6 months over till now no services has given no filters has been changed services very horrible no proper respons from compnay this company has to be closed immedetly

I archana sahu at- shaktinagar para po- bhawanipatna dist - kalahandi (orissa) pin- 766001. Since 15 days i repetedly calling your live pure service center for repair my water leakage problem in live pure but he does not responding my call or when i ring him he switch off his mobile.kindly repair my live pure .

Filters have to be changed.

Hello Sir,

Complaint Number: JS-[protected]
Complaint Date: 31-May-2021

I have ordered the "LIVPURE Zinger Copper 6.5 L RO + UV + UF + Minerals Water Purifier 70% Water Recovery (White)" from Flipkart on May 22, and it delivered on May 23. Installation was done on May 30 and the RO is not working properly starting that evening. I've raised a complaint to LivPure service on May-31 (JS-[protected]).

No one responded for 5 days and I keep calling them daily and was escalating the complaint, after 2 weeks on June 12 the service guy showed up and surprisingly he don't know about this RO and it was his first time to see this RO. So he did not fix the issue and left by saying that they will send another person, but no one showed up till today even after multiple calls.

Whenever I call to the customer care people they would give me some people numbers and asked me to contact them, but they are useless.

Satya Narayana: [protected]
Anil Kumar: [protected]

I am really frustrated to call them and I lost hope and Trust in LivPure. And, I will never suggest anyone to buy LivPure products. I don't know how Sachin Tendulkar is endorsing such a company that has no respect towards its customers.

Since I've already lost my hope, I am not expecting any service from them but I want them to take the RO back and return my amount (14, 499/-).

Please help me to get my amount back.

Thank you,
Chandrashekhar.

I had bought Livpure RO and bought AMC for five years. I needed to reinstall my RO as I have been transferred to new location. Contacted customer care many times, raised request several times, however no response from the company. Poor display of customer satisfaction

I have taken 3 years of AMC with Livpure and you have made me realised every time how bad decision it was. Every time I have to chase to get an executive to come over to provide the service.

See how long the below ticket is opened and still no one bother to check this ticket
“Dear Customer, your visit for call ID JS-[protected] is scheduled on[protected]:00:00 “

I have been chasing your helpdesk either call gets disconnected or executive says someone will come immediately but no action is taken.

I want my AMC money to be reimbursed immediately because of your poor poor service.

Customer Care people are hanging up the phone and are not responding correctly, wasted my whole day in waiting and calling.

Engineer number given for reinstallation, I contacted him, he denied to provide any service. Already waited for 48 hrs, now again asking me to wait for 48 hrs.

I have taken the one yr sevice warranty of livpure RO. But they are gaining to give service.

Water is essential for us. This is not acceptable at all.

Request assist.

Regards

This is regarding the service request job id : JS-[protected], I have opened this service request for bad water taste on May 21 2021 and the service man came for service on June 15th 2021; while in all these previous days I am buying water from outside.

I also have AMC done for my livpure pep model which will expire next year 2022, now after this service delay the service person is asking for Rs 2750/- and saying membrane needs to be replaced, however membrane is already changed in last service just few months back and he is saying it can be only replaced once in every year.

I have a concern how come some product which is suppose to last for an year, can be damaged in few months and also if it is damaged due to late service or faulty product, who is at fault?

I dont wish to pay for poor degraded products and services. And still have to purchase water when I have already paid 10500/- Rs for AMC of my purifier.

This is regarding my Service Request that I had already raised last Sunday, i.e. 6th June, 2021, with JobSheet# JS-[protected], that you LivPure people allocated to Electro Care Services ([protected]) West Delhi, [protected].

I wonder why is it taking so long to resolve my issue? It's more than a week now. My RO machine is not working. Water is not coming. Your technical executive (Phone# [protected]) came on Monday, 7th June, 2021. He checked the machine and told that there was an issue with machine itself, and the same would have to be replaced. He also told me that he had raised a request for a replacement machine for me, and it would take 2-3 days for new machine to come, then he would replace it. But neither he came back till now, nor he called back at all. When he came, he had given a phone number of his senior as well, for me to contact if any query, i.e. Mr. Parminder (Phone# [protected]). But now while I'm trying to connect with him, he is also not receiving the call. Not responsive at all. I'm very disappointed by such a poor service by them.

On Thursday, 10th June, 2021, I called up in your Customer Care as well. And explained my issue thoroughly. Your executive informed me that no request had been received at your end for any replacement machine by any executive. I was surprised to know that. How could that technical person lie? Then your Customer Care Executive told me that he had taken the same request and I would be reverted back about it within next 24 to 48 hours. It's more than that now, but no luck. I have not received any call about it. Nor my issue has been resolved yet. On that, now while I'm trying to contact in your Customer Care, there is no one to attend my call too.

It's really frustrating and unprofessional. A lot of people in my friends and family circle who are looking for an RO system, and asking me about the one I've been using. But how could I recommend it to anyone when even I have to go through with such a hassle.

You are requested to kindly look into this matter on urgent basis, and revert me with a firmed resolution of the same. Please replace the machine, or if it's not possible, then please refund my money along with the compensation of Rs.100 x 10 Days, i.e. Rs.1, 000, that I have to bear for buying water due to scarcity of your service.

I have purchased the Livpure RO water purifier last month and it does not work!! i have been trying to get in touch with the CUSTOMER care people and they do not help!!! keep cutting the line on my face for no reason. i have put in a service complaint for the last 2 weeks every day, but no response!!! i need this fixed right now!!! i bloody paid for it!!! what kind of a ### up company are you?????
send someone home to repair that ### and replace it or give me my money back!!! you thieves!!!

Dear sir
I am using Livpure RO model no.A9JW44D1080973 for the last one year but now this is providing very higher TDS level (540) water which not good in test as well as for health kindly send your service person at my address
404, vijay sarita estate
Panch sheel nagar
Ajmer
Regards
Sushma morya
[protected]

Livpure machine is giving beep sound post recharging also on time. Have raised ticket but no response yet.

Servicing of my kent RO installed last year is due from the last 15 days. I have received the SMS for the same on my registered mobile number [protected]. but till now no one has visited for the same.
I have contacted your authorized party victorious services ( Pune) but no response from their side. they only delaying the matter.

Please deploy some for the servicing of the same.

My details are as follows-
Name- Ashish Kumar Verma
Registered Mob Number- [protected]
Address- Pune MAH 411001