LivPure Complaints & Reviews

I was given my first complaint on 16/7/2016 complaint no. JS[protected], 2nd complaint on 31/8/2016 complaint no. JS[protected], 3rd complaint on 20/10/2016 complaint no. JS[protected], 4th complaint on 25/10/2016 complaint no. JS[protected], till now problem is unsolved and they are just closing the call. Meanwhile I have the complaint many times to the technical team head Mr. Reddy and Mr. Srikanth even though my purifier is still in non-working condition. Therefore, since last 4 months I am purchasing water from outside. Kindly replace my water purifier or else refund my money otherwise I will file a case in consumer forum against your company.
Important Note: Terminate these above technical heads immediately because they are not doing their correctly. Simply they are spoiling the name and fame of the company. They are like dead people.
My registered mobile no is [protected].

Hello,

I am bhushan. i have a live pure purifier and i am recently got shifted to bangalore. i am calling at live pure customer care service from last 5 days.
Every customer executive pick up the call and assure us that this problem will get resolved with in 3 hours and 4 hours.
I almost called 15 times. but still the problem is continue. no one called me after that. do you think all the customers are have no work to do instead of waiting for your call. i never had this kind of service from any one. this is really unprofessional, pathetic and horrible service i had.
How will customer will rely all you if you are providing such bad service. forget about servicing we are waiting for an engineer because our product is not working. even we called up today and the customer service provider hang up our call. why the peoples are so rude there.
What there are saying is that this complaint is on high priority but i don't understand what is high priority for you guys.

I bought livepure water purifier 1 year back. First one year no problems. Later started lot of problems. I called to customer service so many times. Nobody was came and rectify it. Now water stops to coming in machine. Really it is very bad experience i am facing with livepure people. After complaint so many times the person came and removed two old filters and replace with new one and charge rs. 1800/-. Still after two days same problem came. Now god knows how many times i have to call to livepure people. If you do like this, surely company will get bad name in the market. I am suggesting don't buy livepure water purifier. Better to buy water purifier with proper service only. Don't waste your money and time.

I am using livpure touch model registered with number - [protected]. 3 months back two of service person with the name of preetam kahsyp has visited our home and change outer filter which is of 200rs and he took 300 rs from my father and product is still in warranty. And i don't know why even they took money.
Later 6 days back filter life is almost dead and i called service person and when he open the case.. Case of ro is broken and they replaced.
Now again tds is 500 above and when i asked them to check properly each filter they said they can't change any filter except sedimented n carbon. I mean this is clear cut fraud by them.
I want a new ro installed again. Or they can replace all filters at once.

Several times i have raised conplaint regarding the water purifier that it give some kind of nice again the out flow is stopped. Previously i was using aqua gaurd for 4 years no such a problem faced in that 4 years. Please take request to exchanve the product if you cant resolve the problem or refund the amount so again i can go for aqua gaurd again.
Registered mobile number: [protected]
Name: Kriahna Singh

R livepure water purifier is not working since 2days. Despite many reminders on ur complaint no, there is no person being sent to repaire the product.
Everytime they assured service within 24 hrs but there was no show.
Despite out amc services no service is provided to us since 9 months.
Our client number is [protected].
Please do look into the matter n provide us with the desired repaire service as soon as possible.
Its almost 3 days we our being suffering without drinking water.

I own a livpure RO touch 2000+ RO purifier.My RO filter life dispaly was showing 3 bars.OnceI randomly checked my RO filter water tank, I saw many insects floating in the tank.I was shocked knowing that I have been drinking this water for long time.
Although, I have raised a service request for the same but this is a built in problem with this RO.
How can this be possible to have insects in the filter tank when filter life is showing 3 bars.
I wanted to share it in social media but I am waiting for their response first.
My RO is out of warranty period but now I want to get it repaired without paying anything.

Service Request no : JS[protected]
allocated by livpure on 21 september.

I have availed extended one year service package which included 3 free servicing. I received message on 21 sept about service is scheduled. On 23 sept i received message that service is closed, without any service received.

this is not the 1st time it has happened, this time too after my email complaint they said they will contact me which in 3 days they did not find time too...clearly their priority is sales not service. they are the worst service providers in this segment and let sachin tendulkar endorse it and come to my house to clean my filter, but i will never again by any luminous product.

Service Request no : JS[protected]
allocated by livpure on 8 september.

I have availed extended one year service package which included 3 free servicing. I received message on 8 sept about service is scheduled. On 11 sept i received message that service is closed, without any service received.

this is not the 1st time it has happened, this time too after my email complaint they said they will contact me which in 3 days they did not find time too...clearly their priority is sales not service. they are the worst service providers in this segment and let sachin tendulkar endorse it and come to my house to clean my filter, but i will never again by any luminous product.

pathetic company to say the least.

Dear Sir /Madam,

My self Ramesh kumar swain.

After completion of my water purifier warranty period On February 2016, I am renew my AMC for one year( from feb-2016 to feb-2017).

On month of July -2016, when I am phone to customer care for my AMC, they send livpure engineer for service purpose. After their service many many problem we face till now ( like : water leakage from body, screen touch not working properly & ultimately touch damage).

when I call to customer care & service engineer for this type of problem, they told us that from month of February-2016 on wards no AMC in my water purifier because of no renew & no submission of renew amount.

Now this time our liv pure Ro water purifier not working properly because of customer care & service engineer of liv pure.

Prove document available with me :

1.)ICICI BAK check submit to Livpure service engineer on month of February-2016 (check number available)
2.)4500 /- amount withdraw from my account in favour of luminous water technology(Bank statement available)
3.)Livpure : invoice cum receipt for AMC available (28.02.2016 to 27.02.2017)
contact book no - 5829
contract receipt no -73712
Name of person receive check - Pranjay kumar roy (service engineer)( mobile number of service engineer- [protected])

please take necessary action & support me.

regards
Ramesh
[protected]
[protected]@gmail.com

I purchase a LivPure PEP plus model on 3 september, 2016 but still its not get installed where as getting annoying call asking "Installation ho gaya", such a stupid people I never experienced.
Even though I replied no installation yet but no action whereas again call for confirming installation...
Getting screwed ...
Pathetic process...
examople of stupid peoples...
No words...

My complaint request is -js[protected].

My self bijender kumar from haridwar is given a complain for servicing of my livpure water purifire some one week ago.

I have taken amc for that but no one is attend my complain since today.

At the time of amc given you people are very active ?

your area representative tell me that a lot of pressure of installing new machine etc but its not my baby.

Very poor response.

Hi,

I bought new water purifier & given request on toll free number for installation & your customer care representative told me that our engineer will visit for installation at your address within 24 hours but engineer not visited even after 48 hours.

I had given request for installation on 21st of august 2016 but till date no one has visited at my address for installation.

Find below the service request number.
Service request number is - js[protected]
And engineer name is manish singh (Mo - [protected]) whom number i got massage while placing the installation request.

I called on given engineer (Manish singh) number but he is giving me only excuse since last 2 days & finally not visited at my home for installation

O, would request you take immediate action against him & send your engineer tomorrow at any cost otherwise i would return this product.


Regards,
Preet singh
[protected]

I have purchased livpure 2 years back. Now it is not working. We have called customer service more than 10 times in a day but the issue is not solved. The customer care executives promise me that service person will came but no one has turned up till now. Its been more than a month i am calling customer care. Every day i am purchasing water from shop. Totally dissatisfied and fed up with the product and customer service. I want my issue to be solved immediately.
Sr. No e5ew24c1000749
My contact number:[protected]

Request ID : JS[protected]
Registerd Mob : [protected]

I bought this item at 6th Aug 2016 and registered on 8th Aug 2016. As per their policy they install it within 24 hours of registeration. But still they did came and install it.

during this period, I called them many time and they always say, someone will come and install it within 4 hours. But no body came. I Posted on their FB wall, twitted to Sachin Tendulker and contacted one guy who given his email address on google review page. But no reply found.

NOW I WANT TO RETURN IT AND WANT DOUBLE REFUND OF MY MONEY.

I had logged service request for my livpure ro on 26th june 2016 but service center had closed my service request without servicing or without any discussions with me. Then after i had logged many other service requests but all or either closed by service center or cancelled. Please refer below my service request numbers
Js[protected] - 26/6/2016
Js[protected] - 7/7/2016
Js[protected] - 24/7/2016
Js[protected] - 5/8/2016

Hi all,
My name is sumeet. i have purchased livpure brahma 5 stage (non electric water purifire).
I purchased it on may 16 since first day there was very small leakage but we were not able to detect it, we through its tap leakage. this leakage is now increasing day by day.
I requested for services (js[protected]) on 26th july to check this defective product. it’s more than 10 days i haven’t received any service from livpure. i was given contact details maharashtra service provide & branch manager but even they are not interested to even check the product. i am staying in kasarwadi, pune area which is in municipal corporation so i don’t have to pay for service visit but dealer asking for services charges for visit.
Customer service supervisor & agent had promised me to provide service at no cost, supervisor of livpure don’t even care to callback & check the matter to resolve.
I believe livpure is not interested to provide customer satisfaction, they want me to use defective with no service. i made mistake by choosing livpure.

I have raised a complaint that my RO purifier is not working, ( water not filtering) my complaint no. is : JS[protected], on 22 july 2016, but till now (27 july 2016) no body has visited my place to check whats the problem, Livpure is very irresponsible hopeless company, I recommend all to never buy RO of this company.

We have purchased the Livpure water purifier 3 years back. last month the water purifier stopped working so we called a technician and fixed it. After fixing this the water purifier started leaking and we are unable to fill it . I have called customer care more than 20 calls to get this fixed. Livpure customer service takes the call and promises that technician will call within 2 hours and problem will be resolved in 24 hours. But in reality no one calls. I myself need to follow-up. They also give manager's number, executive's number, branch number which is also fake- [protected]. IN case if the number is reached then the executive says they are either in meeting, driving or on leave. They assure to call back in 30 minutes but no engineer is coming to fix the purifier. It has been 15 days now we are unable to drink water and have to buy it from shops.

I would like to get rid of this product and sue Luminous Water Technologies.

This is regarding my cleaning & maintenance of water purifier which I purchased 3 months back which is under AMC. I raised a three service request for cleaning the purifier however till now no one has visited to my house

Product Name- PEP Pro++

And here is my consecutive request number

JS[protected]- Anil Kumar - [protected]
JS[protected]- CH NAGESWAR RAO- [protected]
JS[protected]- JAYA KUMAR- [protected]

And moreover these people are not responding to my call. Really such a worst service for this product never seen in my life too.