Livpure — RO installation - smart touch

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201304
Website:	livpure.in

See my email conversation with @ customer care below:

Hello,

No action has been taken now and i am still waiting for the installation.

Can anybody let me know when can it get installed???

Its more than a week... Ab kya gaali dene par mazboor karoge???

//arvind singh

On wed, dec 14, 2016 at 1:27 pm, customercare wrote:

Dear customer,

Greetings from livpure!

This is with reference to the below mention mail that we have escalate your concern to our service team to look into the matter and provide you the swift response and service soon.


Thanks & regards,
Customer care
Cid:image001. [protected]@01d1bd85.6c979af0

From: arvind singh
Sent: 14 december 2016 12:24:41
To: customercare
Subject: re: escalation of installation request

Hello,

As usual, you guys are seems like cheating me continuously.

I got a sms from your side having details of the person: pranjay kumar ray ([protected]).

But he didn't even call me yet instead when i try to call upon this number now, its saying "invalid number".

Do you guys really have a bit shame? Or all lost??

Get my installation done asap.

//arvind singh

On tue, dec 13, 2016 at 4:23 pm, customercare wrote:

Dear customer,

Greetings from livpure!

This is with reference to the below mention mail that we have escalate your concern to our service team to look into the matter and provide you the swift response and service soon.
Thanks & regards,
Customer care
Cid:image001. [protected]@01d1bd85.6c979af0

From: arvind singh
Sent: 13 december 2016 15:35:00
To: customercare
Subject: escalation of installation request

Hello,

I am arvind singh ([protected]), logged a requsts for installation request on 8th dec 2016, call id is js[protected].

Ervice engineer visited my home on 9th but he has very low power drill machine and could not dril in wall. He ask me to arrange drill machine which of-course how could i, then he told me that he will be back soon with new drill machine but since then nobody called me back.

I have been chasing twice a day with customer care help line no and every time getting response that they have escalated the matter and get it installed within same day.

But all your commitments are false.

It is very much frustrating and great example of highly unprofessional behaviour from your side.

I got to know that you are best in customer service but actually you are offering very poor customer service i have ever seen and don't count your customer.

Still, if you have bit shame on your poor customer service kindly get my purifier installed on urgent basis.

//
Arvind singh