Apr 22, 2021
Updated by Dr. Nalla Jogi Naidu Purchased semi automatic washing machine for Rs. 7, 800 - 00 on[protected] at sowndarya digital mall, Srikakulam, andhrapradesh state.
Model no.LWMS 65 so
Serial no. L292035G17H03029
COMPLAINTS :
Spinner not working since may, 2019 but not complained as the washer is working.
Washer is not working since 1-4-2021. Revoiving drum at bottom moving only on helping / assisting with hand. Then it revolve on it's own clockwise and again after assisting it revolve anti- clockwise.
inlet & outlet pipes spoiled since 2019 and has to be replaced but managing somehow.
Surf Water in washer leaking / draining out before completing actual washing of clothes but managing by lifting drain pipe up until completion of washing.
LOCAL SERVICE CENTER :
Reported to [protected] local service center on 7-4-2021 over phone. Receptionist promissed to send Technician same evening or next morning...but not turned up.
On[protected] learnt on enquiry over phone that the Technician is suffering from fever and promissed to send on[protected].
Ramu [protected] ( may not be original Technician) visited, assisted the drum to revolve and then enquired over his mobile with some who seem told that capacitor is at fault. My request to unscrew washing drum to find out /examine weather there is any obstruction of cloth pieces etc.hindering revolving was not heeded.
Then took pictures of capacitor, 6years motor warranty sticker & serial number in front of machine and invoice. He asked me weather iam willing to pay half of his Rs 750 - 00 charges or total on his next visit same day à? I promissed to pay after get it repaired. He also told that I have to pay company prices Rs 1300 - 00 for capacitor, inlet & out let pipes. Extra if any other parts.
FOR NECESSARY ACTION :
None turned up as on[protected]. So informed to customer care. Please also advise me whether it is better to purchase a new washing machine.
Compliant reference number:[protected]
I have been buying and servicing electrical goods for about 16 years. But if you complained that I had AC problem 15 days ago my problem has not been cleared till now. Saying something every day, why your service center when you can not do small problem. I have never seen so much crap service. Thank you for your worst service.
note: I know exactly where to take my problem.