| Address: 241/2 Opp. ICICI Bank ATM Civil Lines, Unnao -up contact No. 9319759214 |
Dear Sir,
Sub- Complaint against pending and late service of LLoyd Washing Machine.
With ref to Service Request id[protected], (Lloyd Washing Machine) your technician visited our home and told that its wiring is needed to be changed completely and also told that new wiring will cost approx. Rs. 1500 and it will be done in home itself and we need not to take it to service centre .And he asked for his service charge in advance so we gave him 600Rs and he took away old jacks of washing.
Then one of your staff named Shivam (Office in PD Nagar Unnao - U.P.) called us and told that washing machine is needed to bring in service centre for service and new wiring will be installed in service centre not in home so I asked, were they going to do repairing work instead of new work how much it will cost, shivam said it will be new wiring and cost will be same amount Rs 1500 then I was not sure that whether they will service it by using new wiring or they will do the repairing job, so I insisted him to make it serviced in home itself as explained by technician first.
After that, second technician came with old jacks with some added wiring, who also inspected washing machine and said that by new wiring he will do and it can be done in home itself then he talked to shivam for confirmation for new wiring but shivam said new wiring does not come with jack, but only wire comes with it .Then second technician said that he will service washing machine by repairing it at service centre and it will cost 1000Rs then we were sure that washing machine will be serviced by repairing not by using new wiring but Shivam was rigid on this point this point that it will get new wiring.
When we said that your technician is talking contrary then he said that now when after one or two year new wiring will come it will be serviced and such an irresponsible and rude response he was giving instead of his false statement regarding new wiring, After that so much of discussion he agreed for new wiring within one month, and now after one month and there no response from them.
I want to conclude the matter that we have no problem in sending washing machine for service to service centre if at first, technician would have told the same and its been Dear Sir,
Regarding- Complaint against pending and late service of LLoyd Washing Machine.
With ref to Service Request id[protected], (Lloyd Washing Machine) your technician visited my home and told that its wiring is needed to be changed completely and told also that new wiring will cost approx. Rs. 1500 and it will be done in home itself and we need not to take it to service centre .And he asked for his service charge in advance so we gave him 600Rs and took away old jacks of washing.
Then one of your staff named Shivam (Office in PD Nagar Unnao) called us and told that washing machine is needed to bring in service centre for service and new wiring will be installed in service centre not in home so I asked if they were going to do repairing work instead of new work how much it will cost, shivam said it will cost same amount Rs 1500 then I was not sure that whether they will service it by using new wiring or they will do the repairing job, so I insisted him to make it serviced in home itself as explained by technician first.
After that, second technician came with old jacks with some added wiring, who also inspected washing machine and said that by new wiring he will done and it can be done in home itself then he talked to shivam for confirmation for new wiring but shivam said new wiring does not come with jack, but only wire comes with it .Then second technician said that he will service washing machine by repairing it at service centre and it will cost 1000Rs then we were sure that washing machine will be serviced by repairing not by using new wiring but Shivam was rigid on this point this point that it will get new wiring.
When we said that your technician is talking contrary then he said that now when after one or two year new wiring will come it will be serviced. After that so much of discussion he agreed for new wiring within one month, and now it has become one and there no response from them.
I want to conclude the matter that we have no problem in sending washing machine for service to service centre if at first technician would have told this and its been two one and half month and service is still pending.
Do needful. We expect immediate response.
LLOYD customer support has been notified about the posted complaint.
Electronics & Appliances Complaints
LLOYD
Lloyd — Fraud in service request: Technician took parts of my washing machine and Rs.500 and never returned the parts and cancelled the service request
A ani9228 on Nov 17, 2020
I opened a service request with job Id:[protected] on 7th November 2020 regarding the breakdown of my washing machine.
The technician came to my place, inspected the machine for a while and told me that the PCB has gone faulty and needs to be replaced or repaired.
I enquired for both the solutions and opted for a repair.
He took the control pannel PCB and the controller with him for repair and promised to deliver in 4 days. The point to be noted here is HE TOOK RS. 500 FROM ME as a service charge.
After three days i.e. on 10th November, the technician again came and told that one more part needs to be taken from washing machine to complete the repair and took a bunch of wirings from the washing machine with him.
After that day, till now, I am trying to contact him regarding my repair and m not getting any satisfactory response.
In addition, the guy Sudhir Sharma is way too blunt in his communication and doesn't know how to talk with respect.
Today I called the Lloyd's customer care and came to know that my service request has been canceled with comment that customer refused to pay service amount. This is really not a kind of service i expected from Lloyd and its executives.
How can a technician close/cancel a service request by himself.