MagicBricks Complaints & Reviews

Hello.
I signed up with Magicbricks on the 21st of July. I was on a call with one of the associates (if only I remember his name), who misguided me into getting a paid membership in regards to selling my property. I have multiple plots for sale and when he was trying to sell me a 25k package to list my plot on Magicbricks. I told him since I am trying to see how this paid service works for me, I would like to go for the paid titanium package that include a content writer as well. After a few days my property was live and believe it or not, I haven't received one lead from them! NOT 1 LEAD! So after a month of subscribing, I decided to give them a ring to find out why. The associate on the phone tells me that I have wrongly listed my property to which I said that I wasn't me but it was one of your own colleagues who created the listing for me along with a content writer. I had specifically mentioned to him that I have 'farm land' and he has listed my property under 'residential plots'. I then asked for a change in the listing to which apparently it cannot be done. I then asked him for a few leads of people who are looking for property in the same area and he says that Magicbricks doesn't have that data. That's a real shame Magicbricks. I also requested for my money to be refunded but after a few calls to them they finally helped me with a support email to which I have sent screenshots of the payment email from that first associate who was trying his luck in scamming me more than what I already have got scammed for. After putting my efforts in drafting that email with screenshots as proof (as suggested by one of the associates) I got an auto replied email. I mean is this how your support team works? I am writing up on social media after being fed up constantly asking Magicbricks for my refund! I feel this was a waste of my time and money so far. Also your competitor 99acres got my number from your website, posted a free ad of my property and I have at least 15 and more leads from them!
I don't want your services because you have taken my money for absolutely nothing! I would like my money back!

I made payment through neft on 14/08/2020 to magic bricks as per details given below.
Beneficiary name: magicbricks realty services ltd
Utr no.[protected], amount: 4464/-, date :[protected]
My name is stated incorrect
My property is in pune, they have mentioned property in chennai. My property is industrial they have mentioned residential flat!!
My link email is incorrect
My mobile number linked is incorrect
The reply i have been receiving from them is as under

Concerning your mail, we would like to inform you that your titanium package against order id '20634360' has activated in the account associated with the email id "[protected]@gmail.com" and the mobile number "[protected]" and the name updated in the profile is "yuvaraj". We request you to confirm if the said profile belongs to you only.
I have raised this complaint to them 5 times and they have not bothered to resolve the same.

I had taken a gold package on 15th July, property Id '49838784' is already posted.At the time o[censored]pdating the location I had added the Location Kurudusonnanahalli, since that place was not listed in the drop down.Then I had verified the property.But I was not getting any response.So then I tried to change the location to SONNENAHALLI, Krishnarajapuram because that was already there in the listing, and people update as Kurudusonnanahalli or SONNENAHALLI, but I wasn't able to do it as the property was already verified.Then I had requested for a call back and got a call from one lady and told her to change the location since I am not getting any response.I had clearly spelled the location and it was updated some other place which I have no idea.I had repeatedly called customer service and mailed also but no response.But today I got a message from support informing the location cannot be changed.Then why the hell that lady changed to a wrong location.

I have opted for gold package for 3 bhk house rental advertisement, , i have made the payment dtd 24th JULY 2020, , through paytm, initially magic bricks acknowledged payment not received, I have also contacted paytm they are telling the payment is success form their end, but magic bricks sitll says they have not received payment

I have shared paytm order id, successful transaction details. to MB and i have also raised request with MB request number 1865966 still not received

now whom to approach for my amount

On specific request from mr. Taj of your noida office i had purchased your gold package on 06.07.2020 and my platinum listing id is 49472469 for giving ad. For selling my baranagar flat. I was specifically told by mr. Taj at the time of online booking that around 100 buyers are looking for purchasing at baranagar, however, even after expiry of 19 days from the date of enlistment (06.07.2020) i do not get a single response from any buyer.
Further i am sorry to say that mr. Taj is not picking up my phone from the day i made online payment rs.1999.00 to magic brick for this combo package on his (Mr. Taj) request.

So, please expedite sending a list of dedicated buyers (At least 75 nos if not 100 as committed by mr. Taj) at the earliest otherwise i should get the refund of payment rs.1999.00

1775588 employee no called us and posted our property id 49680724 and I paid 1299 fir gold package but after one week we have received no response while in free as we were receiving calls daily kindly let me know if it is fraud

I am owner who looking to sale property in ravet, i was looking for listing freely and hence uploaded ads on magic bricks, instead of customer enquiry i have started getting calls from magic bricks for paid subscription. 3 - 5 daily calls.

I agreed to go for paid service when they promise to sell my property in 6 months otherwise refund by deducting some amount from packages amount. So i went with titanium plus subscription, it was purchased in dec 2019, and now june 2020 is almost over and still my property is not sold.

Inquiries on there portal is too bad, 80% inquiries from agent and broker and they also asked for brokerage. So whats the meaning to buy service from magic bricks??

Now, i asked as per initial commitment for refund, then this people is refusing for the same and saying there is no policy to refund. The person who sold me subscription is not even picking up phone.

I had purchased a premium service from magicbricks - order no: 19142433.
No response from any person yet on the ad which i posted.
Magicbricks cheated on us saying numerable people are looking out for homes near our area.
When we try to reach customer service, they have the worst service.
None responds to the query we raise. None answers the call when we raise concern on the order we purchased.
None clarifies the query and cut down the call when we reach out to customer care.

Hello magicbrick
First of all i would like to thank you as you help me to find a pg in pune in 2018

I am basically from indore and went for studies to pune. I searched for pg and after contacting several owners i decided and picked one.

When i moved in, my owner told to pay deposit as well as one mnth rent, and i did.

After some days i found that there are bedbugs in house and i decide to move out and find another but my owner told me that before 6 month, i you left you will be charged one month extra rent.

Such things must be avoided as i am experiencing out staying for first time and i got a bad experience.

Owner details
Mehandi chandani
Sultan ali chandani

A 903 roystonea, magarpatta hadapsar m. H

I trusted magicbricks and invested 25, 000 rupees on to get good quality leads.
But very disappointed by the service that they provide they never go as promised.

Please don’t buy anything on the package side from magicbricks no broker is way better than magicbricks.

I got cheated by them and they never refund the money no idea how the govt of india is still keeping them active to run business by having many cheating cases.

I purchased a Gold package of MagicBricks with Property Id: 47740055 to sell my flat at Pune. Subsequently the photo shoot was completed and I got a verified tag to my property. But then I realized that their team removed the essential details of my property like the electronics that I am giving with it, pre-paid maintenance details, etc. which I initially mentioned in the description. Also they changed status to unfurnished whereas the status was always semi-furnished. The biggest problem is the address is not reflecting the township of my property which has lot of value.
Inspite of several complaints and escalations to their customer care team, they keep sending frustrating mail like share the original confirmation mail.
It is my property, I bought a paid subscription, Magic Bricks photographer himself visited the property for photoshoot and verified it still they are not ready to correct the details. This is absolutely unacceptable.

Hi
I was looking flat on rent in near saket metro by using magic bricks and contacted by dev bhumi properties (Vikram rana/nitin)
They shows me flat and we finalized. We gave 2000rs as token amount. Before finalizing we clearly discussed abt rent, brokerage and security deposit.
But after giving token amount they said that flat rented out to someone and asked me to look for another in same cost, we are on urgent need so decided to see another flat.
We didn't like another flat as they shown us.
At same time we got a call from another broker (Housing.com) he shows us same flat which we finalized before with dev bhumi properties.

We refused to dev bhumi for another flat and asked them for refund token amount.
They said will refund next day morning.
Next day we called them and they r not picking my call also not replying my mgs.
When i went to there office they denied to refund and said do whatever can do will not refund the amount.
U can do police complain doesn't matter.
I also do have his reply in mgs for the same.
If such kind of brokers listed in magic bricks i'll not suggest anyone to use magic bricks.

Dear sir
On 10/03/2020 i purchased a package festive ams one month under order no 18899301 but till date there has been no response response from your side. The agent mr ankit had guaranteed that within 24 hours i will get a call from agent who will come for photoshoot. But there has been no response. Kindly refund my money. Rs 5500 immediately.
Regards

MagicBricks is banned in Europe due to their non compliance with GDPR. I am an NRI, my property in IndIA has to be sold and contacted guy called Markose N K acted as an agent for MagicBricks, sold me a platinum package over what's up, received all photos and description of property to Magicbricjs back office and sent money to an account he provided. He sent me an email ID and password and said the advert is live and linked to my email ID...

I came bangalore on last month of November'2019 to join my new job.Before come here i have searched a lot in magic bricks for house.In the mean time one broker name"JEENA" contacted with me.When i came here he didn't face me, one his coworker "NANCY" meet me and show me a room.I finalised that.But through false agreement paper they stolen my 20k.
After that i have contacted many more times with them but they didn't reply and not refund my money.All the sms records and online transfer details with me.
Can anyone help me out to retain my money back.I am helpless in this place now and want back home to recover my money.

Below are the details of the frauds:
Jeena:[protected]/[protected]
Nancy:[protected]

They fraud me with the below mentioned house, Address are given below:
Mr.Masin Alexander Mathew, Kadugodi, near national public school, whitefield, bangalore-560067

I have a question to Magic Brick-Are you guys involved in this crime??Then how the frauds are getting too much courage to fraud with us who are coming from outside?
I need my money back...

Package you purchased:
Bronze completed
Listing (S) you get:
1 basic
Purchased on:
30 december, 2019
Expires on:
28 february, 2020
Order id:
18684253
Amount paid:
₹ 1540

Almost 13 days gone after submitting the details and photos. But till now no action taken. I paid money they are cheating us. No proper customer care, no picking calls. Always in busy mode. Other free sites like nobroker they are uploading in a minute. What crap magicbricks doing.

Hi,
I have contacted nilesh (Broker no-[protected]) for flat in rent in noida extension, he cheated me and taken 1000 rup as token and he didnt show me the flat for which he had taken the amount.
Now i m asking for refund, he has disappeared and not in mood to refund.

Plz help.

Similar incident happened with me with another broker.
Mb always seems to be helpful but
If it happens i never recommend my circle to use magic brick portal.

Thanks
Puran
[protected]

I have taken gold platinum listing package on 9-dec-2019,
I have posted my property advertisement accordingly.

My property got posted successfully but its listing under gachibowli locality, where as my property is at chikkadipally area.

I have called customer care and raise the concern, and they say we can't edit the property listing as it already gone live.

Seems my property building name is matching with one of developers which is registered under gachibowli locality as a result your system updated automatically to gawchibowli area or locality.

And customer care representative is very rude on call, and blames i did mistake updating my building name which match with one of developers who is registered with you, which result my listing under gachibowli locality, and we can't do any thing at moment with my listing.

Is that mean once property listing is gone live, can't be corrected any of mistakes.

Is it not magic bricks is proving a false information about property.

I still don't understand how my property listing is got through with manual screening and got approved.

I appreciate getting inquiry calls for my property but no use, as all tenants thinking property is at gachibowli locality.

I request to take appropriate action to correct my property listing.

I paid for platinum pacakage for advertising my flat of 2bhk furnished for rent at address 3b neelkanth chs, near bharat sahakari bank makhmali talao off lbs marg. I gave them other land marks shubha telecommunications and systems, patel saw mill risk care hospital but they refused to come to click photographs spoke to one senior person also he was unable to help.
So you can call me 100 times for payment but send 30 mails to get money but no one answers now your helpline is not answering.
Kindly refund my money.
Thane west 400601

I trusted magicbricks and invested 85, 000 rupees on 31st may 2019 to get good quality leads. It had itarget campaign with product title "itarget (Eco suite) locality level - navi mumbai - 20 days (Est. Imp-1.65 lac) and a few listings packages.

The ticket size of our project was 42 lakhs for 1 bhk in an under-construction project at navi mumbai. When the campaign started, all the leads we got had a requirement of 1 bhk with a budget of just 25 lakhs that too in ready possession. Upon research, we got to know that some other project in another location with the same name was tagged with our project. The images of the other project were shown which was ready possession and had a ticket size of 25 lakhs. This caused confusion and hence we got zero walk-ins. Upon multiple complaints to magicbricks, the campaign was stopped. We missed all our sales targets and lost the project due to this. Magicbricks employees arjun mishra and satyam singh from thane branch promised that they will restart my campaign and provide compensation.

I fixed a meeting on 12th september to discuss restarting the campaign and also the compensation for the issue. I said to restart my itarget campaign with 3.2 lakh impressions of another project in mumbai suburbs. Arjun and satyam said they can't promise the number of impressions but will try their level best. They took more than a month to revert to the final number of impressions they are providing. Magicbricks team made various reasons for this delay, of which, the primary one was, they had started a dashboard section of itarget where the campaign report with impressions is shown which was the reason for the delay. Finally, they said they can provide only 2.5 lakhs impressions which i asked them to go ahead with.

After continuous follow-up messages and calls, the campaign finally started on 22nd october. However, this time, there was no microsite listing, only small banners were visible on their site with the project name, location, and pricing. Upon clicking, a small inquiry box opens.in the previous itarget, there was a separate microsite listing with all the project information. I waited for a few days but we were getting only 3-4 irrelevant leads. I called arjun and said this is not acceptable, you have not started my itarget campaign, this is just banner ad. He said it is itarget and the impressions will be shown on dashboard within few days. We waited for 2 weeks still the leads were all irrelevant and the dashboard wasn't updated with the impressions. There are many other points based on which we can say they did not even provide us the itarget campaign. Till date, we have received only 45 leads for this campaign which was expected to have 2.5 lakh impressions.

I asked for a full refund on 31st october. There has been no reply to date. Only fake promises by their employees that they have forwarded the request. Even after multiple follow up emails, i am not getting any response on my refund.

I want my complete refund of rs.85, 000.