MagicBricks — grad - not getting any service after buying the gold plan for rs. 1900/-

I have bought a gold plan from magic brick to rent out my property at akankha, kolkata on 28 july 2019. Magic bricks confirmed the property id: 43726933.

After that i am not allowed to log onto magic brick portal to view the responses to update the property posting. I did try to seek help from magic brick customer support call back option. Magic brick customer support also gave me calls few times. All in vain. I transferred the money over internet, i have the documentation with bank as well. However their support did not enable me to either log on to the account, or provide any service against the gold plan. When i asked the customer service agent to refund my money, they simply told refund not possible. It turned out that magic brick has done fraud with me taking the money and simply not giving any service and no refund either. After that when i tried to find ombudsman / customer support to lodge my complaint, i can't find any option in magic brick portal to lodge complaint. It turned out that magic brick is running a fraud business, it is a shame for such a big name like magic brick but for me it is a complete fraud. Please advise me next steps.