MagicBricks — Paid for the property service did not get any support even after paying 3999

Address:	Hadapsar Pune
Website:	Magicbrics

To: [protected]@magicbrics.com
Subject: Order id 42880823 and property id 68092035

Greetings,
I have posted for my property to sell vide id no.68092035.
After that I received calls from your operatives to subscribe for paid service for better response.
To avoid any fraudsters, I used your app, which guided me to subscribe Diamond pack on Saturday and I paid Rs 3999, for it.
However my property is still not synchronised with my diamond pack. Whenever I open the app it directs me to subscribe for the Diamond pack.
I have complained on your app in customer support more than five times but without any positive response.
30 minutes back I received a call from one of your operatives that I have subscribed a wrong pack and I should pay another Rs 4000 plus to get my property under silver plus plan.
I refused and asked him to utilise my amount Rs 3999, already paid and convert it to any other plan beneficial for my property.
I am really worried what has happened to my paid amount. If you cant use it for my property please refund it. Or please update your records and shift that amount to any suitable package equivalent to this amount.
I am not at fault as I paid as per suggestion of your app.
I request some one higher up in your company to take a note of this decrepancy and sort out the issue in my favour.
If not done, I will be constrained to go to consumer forum.
As I am fedup of non co-operation from your callers and website.
Even my email sent on your email id
[protected]@magicbrics.com
Did not get through. It seems a incorrect email id.

Kiran Bansode

Property id:68092035.
Order id:42880823.