Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Dear Sir / Madam,

We undersigned would like to request you to start addition buses for the route of CBS – ADGAON.

On the route of CBS – OJHAR MIG, one bus is running at 6:00 pm & other bus runs directly at 7:00 pm. As we all know that school and office leaving timing are around 5:30 pm, 6:00 pm, 6:30 pm etc at this evening time everybody want to home safely . But due to shortage of buses many people literally climb the buses which may cause accident.

It is observed that 70 % of the traveller (wayfarer) in the the OJHAR MIG bus are of Amrutdham stop, Jatra hotel stop, Konark nagar stop, Adgaon stop, etc

We kindly request you to look into matter and please arrange to send two more buses for route of CBS TO ADGAON in between 6:00 pm to 7:00 pm.

If you have any problem to reach at conclusion please take views of Conductor of evening bus of the same route.

Thanking you

Yours Faithfully

I have been regular passenger for Shivai Nagar -Panvel Bus Time 8.30 am.
As the bridge work is in process the buses are moving in at Ghnasoli MIDC & coming out at MAHAPE Thane belapur road.
However MSRTC buses are not stopping at stops (NMMT) at MIDC. Some drivers stop at passenger request while some are harsh with words.As the construction work will be going on for a year or more request you ask the employees to stop the bus at the stops(ONLY) located in MIDC this will bring additional income.
This may be done with propoer press release & hoardings especilally kalwa circle.
Today I had rude experience with driver who did not stop at Ghansoli (MIDC)for other passengers & MBP MAHAPE for me & other two passengers.Even conductor requested him by pulling bell.
I apprciate rules but can be changed as favourable to MSRTC & public.
Please look into

We hv travelling today on date 08.02.2017 from Pune to Nasik. Bus timing from pune shivajinagar was 8.45am. the bus stops at Mirchomatuc dhaba.
it's so dirty, uncleaned, and high rates. we have find cold tea with two fly insects. hotel person told they hv not responsible for it and they hv not bring insects from their home. Very Arrogant staff.
Driver said control room has done compulsion to stop at this hotel.
we as travellers always travel by MSRTC, but this type of rudeness and compulson gives a hand for Private Travels.
We all are goven signed statement at Nasik Shivneri Control Room.

Request pls replace the stop with cleaned and convenient with reasonable rates hotel.

Auto Rickshaw drivers has alaways been a pain on when it comes to their work to take the paassengers to their destination in mundhwa area and specially the Auto Rickshaw stand near Florida estate.
Firstly,
they take passengers to their destinations depending on their mood! which is not at all right as they got license for taking passengers to their destinations whatever the situation is along the road. They are misusing thier licensed authourity.

Secondly,
They straightaway tell on face that due to traffic they will not go. This is totally pathetic reason on their part. Roads are meant for traffic and they are bound to face the traffic and do their work.

Thirdly,
They never use their installed meters and always rejects our suggestions to take us according to the meter reading. They always charge exorbitant rates for travel if there is traffic and this is totally unacceptable. They also call strike without any notice.

We urge the concerned authority to please take errant auto drivers at task and take some kind of effective action to eliminate the menace.It is going on for long time.

Thanks
An aggrieved citizen

Sir,
your service is really very poor. Iam an engineering student i daily used to travel from HAL gate to chandwad and i have even took the students pass for ₹1000 still your bus conductor and driver refused to stop at HAL gate. They usually drop me at one stop ahead from there i have to walk about 6 km to my stop every time and they used to misbehave as well as we try to argue with them . they do the same thing with my sister as well . they sometimes dont accept our pass also... And used to its my bus and i will decide whom to take...

Dear sir / ma'am
Good morning
Daily I am travelling from moshi to shivajinagar to moshi. Daily we are facing more issues when we pick the bus at morning like buses didn't stop or they don't have tickets from moshi to shivajinagar I can understand those things. But today's my experience is very horrable.
I want to complaint about driver ( Bus no. MH 14 BT 3389 ) . when I pick the bus my one leg on bus steps and one leg on road also one old person want to pick the bus back of me that time driver race the bus. When I told driver please stop we are entered in bus that time he replied very arrogantly he don't have humanity.
My contact no [protected]

Dear Transport Team,
I work in Magarpatta Cyber City, i always take the auto-rickshaw to reach my office Magarpatta City from Keshavnagar Auto Stand. Daily I have to face the problem that Auto-rickshaw drivers refusing to go to the Magarpatta Main Gate, because of short distance. Even they are refusing to go by Meter, and asking for
extra money, which is completely unethical. I see most of the drivers are always busy in gossiping or roaming here there leaving their rickshaws vacant at auto stand, and all passengers sadly waiting for the next rickshaws to come.
Please take some necessary and thanks for you supports.

Warm Regards,
Amit

Dear sir,
Yesterday 1st Feb. 2017 I fill the exam form of MSRTC clearck the payment is made by using the link available on your site Debit card + ATM pin but my payment still displayed payable. amount is deducted from the my bank.
I fill the form of MSRTC exam 2017 the payment of Rs. 501 is made from your web site the link available on the MSRTC site but my payment still dispelled payable is that your services

My ATM card No is [protected]

Application ID MSRTC0409783

Dear Sir, I cancelled my online journey ticket, As per message on MSRTC online reservation system . even after around 8 days from ticket cancellation date i didnt received my refund amount. as per message of MSRTC i should receive my amount within 7 days after cancellation, Please guide me to recive my ticket cancellation amount. Thank You.

username =anuranjanpal
contact no [protected]

Dear Sir/ Mam,
I made a reservation for Shivneri AC bus from Pune-Nasik for Date: 28/01/17.
The details are given below.
Ticket Number : 27451205
Trip Number : NSKM0010049
Transaction Id : HSM[protected]
I was informed that the bus is not available for the day as it was cancelled by MSRTC and i was asked to make a complain to get the refund of my ticket.

Hereby i request you to kindly look into the issue and please make the refund to my account as soon as possible.

Thanking you in anticipation.

Dear sir,
I travlling ever monday or friday maitri.park to mhasala.
To also travelling in the bus i have laguage of one home theater conducter told me take 3 ticket .
And he told me otherwise i m not responsible for any panelty.
Please sir i cant more.much in english. My english is.not well.
This is my no. [protected]
And my MSRTC id is blackrul007.
Sir plz i m requsting u if posible to call me please call me any time i want to say somthing much more.
Thank you.

Regard
Your passenger
Siraj ahmad

I am Abhijit Shinde, an IT engineer at Infosys Technologies Ltd.

On 25th January, 2017 I was traveling to Mumbai. I had to board a Bus from Chinchwad. I asked clerk about bus timings who was sitting in the room and his reply was unclear. I did not understand him, hence I asked him to repeat. He, annoyingly, in high voice said that he would not repeat what he said earlier. I explained him it is his job to help customers. He started Shouting and quarreling with me. I said I would complain about him to higher officials. To this, he replied as "I don't care, since I am a government employee. They cannot suspend him. "

Passengers near by said that he is very short tempered and he behaves with everyone in the same manner.

I told them don't worry we will lodge a complaint against him.

Kindly look into it as a serious Issue and take necessary act against that employee.

If this is not resolved in 5 days, I would definitely file a complaint against MSRTC at a higher level.

Here is the list of Passengers who asked me file a complaint.

1) Varad Mhatre
2) Abhyam Goswam
3) Viraj Patil
4)Hardeep Singh
5)Pratigya Lahori
6)Sneha Sahi
7)Shreyas Thakur
8)Amit Palkar
9)Rohan Sharma
10)Aditya Gurav

Kindly look into it.

All the communications shall be through mail

[protected]@gmail.com

I m.j.phatak.aged 70 residing in sangli- atharv s.no.598/3 Subash nagar akashwani kol.road Sangli- have booked 4 tickets from sangli- to Pune station by ashiad bus no.M08081 on 17/1/17.sr.no.008192 & 008193(SGL05167 A M Naik) .I asked him to issue 4 SR.citizen tickets as we all are above. 60 years.but the window cleark issued 2 SR.cit.tickets and two general tickets I told him that msrrc has accepted the 60years age for SR.citizens but he said that no instructions have been received so far and till then he showed his inability to issue tickets.. Will u please look into the matter and arrange to refund the difference of tickets (702-362=340) and circulate clear instructions please do the needful at your earliest. Thanks

Hi myself Imtiaz Attar, Im regular customer of msrtc servic travelling frequntly from Pune to sangli and some time to my native Koyna . I used my own online ID for Reservation for travelling, on 15/01/2017 I have planned to visit my native Koyannagar for attend home fuction and I wanted to return back on same day because on monday, 16/01/17 My dughters exam was there in Pune . I booked to two tickets to go and return . At the time of Bokking i found there is no pick up point for both buses(Going and Coming)But all buses have compulsory stop for Koynanagar .So I booked ticket( Detail of Retrin ticket Ticket No[protected]Bus -Chiplun Chicwad Time 10.30pm For Me, My wife and my 2daughters, one is 8 yr Old and other is 2 yrs old, -Paid 842 +Con Chrges ) From Pune to Popahli and Pophali to Pune (Popali was in list).In Day time, I faced no issue as I dropped properly in Koyana but when coming I may suffer that if i not to convey to chiplun Depot that I was not standing on Pophli, instead of it i was standing ahead At koyana stop .in the eve I went to Koyananagar Bus stand -controller room but it got closed at 5pm, I reached @5.30 pm .At 8.19pm I called Chiplun Depot, numbers taken from internet But only Ringing[protected] I tried again afer some time but no reply, tried other nuber[protected] but ringing, Then I got warrrid then I decided to call Customer Care no s[protected] but ringing . I got shocked, my intention was before deaprture from Chiplun (Satrting point) I can pass my message that I am standing in Koyna .Unfortunately no communication happened that night . I again went to Koyana Bus stand to confirm that all pune buses are really coming on Koyna Bus stand and what time will require to reach from chiplun to Koyana. After finishing our dinner with my family I reached at Bus stand in very cold climate around 11.30pm . Around 12 am one bus chiplun chincwad entred in Bus stand I feel very thank to God and Bus . But my feelig was no more as Bus conducor told that The bus in which your reservation went half hour back with other way called Bypass Helwak . he told that he could not help as there was no seat in his bus .Driver of that bus has given no of bus conductor of missing bus . I called but he was reaching near Umbraj . How could he stop there just for me.
It was terrible experience for me, my wife and daughters to return from dark night at my brothers home, We booked ticket but could not travel, Why bus not Came to Koyana Stand ? Why all numbers not functional when I treid ?
S T mahamandal and their staff has not reaming humanity Some one may suffer terrible mishap, can happen death also? if Koyna is registered stop, who had given permission to go without visit Bus stand
I understood, in debate I may not get my refund back. I may leave that also but management of Bus depot Chiplun, Customer care and Bus Conductor and Driver are responsible for this mistakes ." Pravashyanchya sevesathi" is BridVakaya of ST, but that night It seemed it was not that . I lost t my belief on MSRTC . I always used to praise ST for its good service like Online Reservation, non stop service from satara pune, which is really wander full but with my ex prince henceforth I may not travel in night or even suggest to any one not to travel if you are living in remote area or village
I am discussing this issue with advocate to legal complaint in consumer court as i have all details of proof of my calling .

Sir, I stay at sindkheda and go to Hol Railway station daily for my job. Everyday or the other I have to go into an argument over the stoppage at Hol Railway station as they are reluctant on providing halt at the above station. The railway station lies on their sindkheda - dhule route but they say that either I have to get down at Hol village or Dhandarne as ticket for Hol Railway station is not available. I therefore would request you to kindly arrange for a stoppage at Hol Railway station. If you do so I would be highly obliged to you.

I travelled from Wai to Swargate Pune with my family on 8|1|2017 at 17.16 hrs on ticket Nos10461 and 10462. I am Senior Citizen. To my sorrow and dismay I saw passengers behaved rashly, indiciplined. Threw their belongings and small children inside from the bus window to mark and catch the seats. There were lot of quarrels in the bus. The wild overcame the weaker. Throwing utesils from window is illegal. Will the MSRTC will follow their own rule so that people will behave themselves and maintain better civil discipline?

Either bus is not in good condition or driver is feeling sleepy or not well. Bus no MH 06 S 8176. Going pune from kolhapur. Left kolhapur at 2 pm. Bus is too slow all other ordinary busses with red color and asiad busses are overtaking this bus. If we are paying so high amount, we are expecting some good service. What's use of paying such hight amount.

Respected sir/madam
I have taken three month service pass I'd no.[protected] from kolhapur to sangli .Today evening 7 Jan 2017 at 7.20pm the conducter of bus kolhapur to Hydrabad rejected the pass and told to step down from bus though I was ready to pay the difference charge .It happened twice with another bus.At evening time the frequency of buses goes down and passengers have to wait long for transport .Being ladies it was important for m to rush at destiny asp @ evening time. So I requested the bus conductor & also to the complaint counter of kolhapur section at that time .But no use .The main purpose of public friendly and easy bus transport has gone.
So I kindly request you plz do needful and ressolve the inconvinience of pass carrying passengers asp.

On 29th december i have booked ticket form thane cbs to shrirampur but when reach destination bus was gone as my ticket was showing timing of 22.40 and bus stand timing was showing by 22.00 so i missed my bus how should i get my money back. I have booked online ticket from the application msrtc. So i have ticket in my app online it difficult to take print of that ticket. If it require i can show my mobile massage and ticket. Please help me out form this problem.

Those the complaint agents the sangli miraj and kupwade munciple corporation have been shown the uncompleted roads from samtanager to the jaysingpur the road is start from the vishram bage mscbe board to the miraj jaysingpur highway this bipase roads the action showing the roads is completed this money is go the nagersavek and taluka aadhikari,
Please enquire the uncompleted road and dranage tender uncopleted, and enquire the corrupted people in munciple smk