Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

I am traveling from pune to aurangabad by shivneri bus (Mh06 9929) scheduled at 5 pm. First of all the bus started 45 mins late from shivajinagar bus stand. After that the driver is driving so slow not even reaching speed of 70 kmph. We reached nagar at 9:05 pm. Passengers complained to the driver for his sluggish driving, but seems no effect.

We are being charged at 650 rupees for 250 km and should we expect such kind of service???

Msrtc is not at all managing the show, hopeless service.

Dear sir, i cancelled my online journey ticket, as per message on msrtc online reservation system my cancellation voucher number is 28870520. Even after around 20 days from ticket cancellation date i didnt received my refund amount. As per message of msrtc i should receive my amount within 7 days after cancellation, please guide me to recive my ticket cancellation amount. Pls kindly help me sir. Thank you.
Name:- rupesh g. Pangle
Contact no.:- [protected]
Email id:- [protected]@gmail.com
Cancellation date:- 23/05/2017
Refund ammount:- 508/- (As per cancellation voucher)

R/s sir
My name is mohit chugh traveled by bus from chandrapur to ballarshah maintioned in subject, suffered misbehaviour of bus conductor who was not in uniform & even not having id card. Used improper words with me and my co. Which is very shameful for your department. I hope you will take strict action against misbehave as well as attire of person on duty.

Respected.. Sir/madam
Lane no 6, sr no 36 /2, plot no. 25, behind hanuman temple, tingre nagar, vishrantwadi, airport road, pune 411015.
Road narrowation according to 7/12 and plot no. 25 gate capture service road this gate create traffic. The park there bick on yhe service road which makes lot of traffic and voice pollution. And the other service road they make their garden so kindly do needfull

Swargate - thane shivneri bus conductor who has operated from swargate to vanaz has used very arrogant language with me and fellow passengers on 7th june 6:30.
They have merged two bus passengers together i. E. 6am and 6:30am and same seat was allocated to two passengers.
He could have requested to both o[censored]s to adjust but he has used very arrogant language.
Fully dissatisfied with the language e. G. We are shameless and do whatever u want to do (Nothing will happen).

I want to make complaint of rash driving and arrogant behavior of driver of vehicle number mh-40 y-5276, (Hinganghat to akot) dated - 04/06/2017 time - 2:17 pm. Driver name - shri bahadure. I was driving my vehicle with my old parents near dhotra village, as there is road construction in process there is single lane open for the users. The driver of the bus was coming from front, so i indicated him by light signal to let me cross first. After watching me coming on the lane, he still accelerated the bus toward my car nearly dashed me. When i asked him for side again he behaved rude and was using very bad language. He deliberately moved his bus towards my car making me move my car on the construction lane through the stone. There was little damage to my car and fortunately no harm to anyone. I don't want any refund but want you to take some action against him.

Hello
I am traveling from Pune to Ahemadnagar, Patoda depot Bus. Conductor name DP Dahiph. He gave me ticket Pune to Maliwada. But I have to get down from the bus to Pune stop. He is not responding properly. He should cooperate with passenger.
I am not demanding to drop me at my home. Whatever you print on ticket just follow the same.
But he is not accepting.
Please look in to this.
Thanks
ST passenger.

I was waiting for st to go wardha by jalad scheduled at 6.00 am at rahate colony nagpur mh31 6288 bus came but even after waiving my hand and watched by the driver, he didnot stop. The bus was almost vacant. Inspector msrt also had waived his hand to stop but the driver flew away. This deprives us to attend college/service at time at our destination and also encourages private bus services pl look into the matter and inform.

सर आज दिनांक 31 मे रोजी सायंकाळीमला urgently चाकण मध्ये जायचे होते कारण माझ्या मित्राचा accident झाला होता so मी मिळेल त्या वाहनाने जाणार होतो तेंव्हा संध्याकाळी 04.05 वाजता MH14 Q6406 ही bus भोसरी स्टॉप वर आली मी मध्ये बसलो लवकर जाण्यासाठी । मी कंडक्टर ला 100 rs धिले तिकीट काढण्यासाठी पण कंडक्टर ने अतिशय उद्धट पणे वर्तवणूक करत मला पैसे परत धिले आणि सुट्टे पैसे मागितले माझ्याकडे सुट्टे पैसे नसल्यामुळे मी त्यांना request केली आणि नाव विचारले त्यांनी अतिशय उद्धट पणे माझ्याशी वर्तवणूक करत मला मधेच बस मधून उतरवले, मी त्यांना request करून देखील माणुसकी नसल्यासारखी वर्तवणूक माझ्या सोबत झाली ।। तरी आपण त्या बस कंडक्टर ला समजूत द्यावी ही विनंती ।।
बस सेवा ही ग्राहकांसाठी आहे पण असे कंडक्टर चे अपमानजनक बोलणे जास्त वेळा पाहण्यात आले आहे

The Schedule departure of Pune Swargate - Mumbai Borivali AC Shivneri Bus on 31/05/2017 was 15:00 from Swargate bus station. The bus MH12 HB 1098 started app 45 mins late from Swargate. I was waiting to catch the bus at Pune Vanaz bus stop. MSRTC attendant was present at Vanaz stop but there was a literal chaos. My complaints and suggestions are as below:
1. There was no information with Vanaz MSRTC attendant about the bus being late. Also no one was picking call at Swargate customer care number[protected]. There should be a separate emergency contact number to be provided to MSRTC attendant who will contact control room and will in turn provide correct and factual information to valued passengers.
2. The Vanaz attendant has no authority to adjust passengers in another Shivneri Swargate - Borivli Bus though it was vacant. Also he cannot give refund to customers who would like to cancel the trip due to bus delay. The attendant being face of MSRTC with the customers, he has to be provided authority to adjust passengers in other vacant buses and shall be authorized to pay passenger refund.
3. Online passengers has no information about bus number, time of arrival at various stops. While all other operators are sending SMS to passengers then why not MSRTC.
4. Poor Shivneri Bus Management at Pune Swargate.

हमारी शिकायत भोपाल अमरावती वाया वरुण मुलताई को लेकर है यह गाड़ी भोपाल तक हमेशा भरकर चलती है इस रूट पर और गाड़ी चलाने की आवश्यकता है मैंने 40 साल के आवागमन में आज तक मध्य प्रदेश में इस रूट पर चेकिंग नहीं देखी गाड़ी वाले बसों में यात्रियों को टिकट नहीं देते महाराष्ट्र राज्य परिवहन समझता है कि इस रूट पर उत्पन नहीं है इस कारण इस रूट पर चेकिंग की आवश्यकता है इसी कारण इस रूट पर बसे कम है बसों की संख्या बढ़ाई जाए और नागपुर भोपाल बस भी शुरू की जाए ...

I had booked 5 tickets of A/C Shivneri from Breman Chowk to Borivali Nancy Colony on 21.05.2017. The bus timing at Breman Chowk as per the ticket was 10.45 a.m. Though the bus timing at Breman Chowk was 10.45 a.m., I reached there at 10.30 a.m. with my old aged father (age 87), mother (age 79), wife and son and luggage. Awiating for the bus for more than half an hour, at 11.15 a.m., I phoned up to Swargate Bus Depot inquiring about the Bus. I was shocked to hear that the bus has left Swargate at 10.30 a.m. and it might had gone by another route and not with the route shown on my ticket. They promised me to make arrangement in the next Borivali Bus which was at 12.00 noon. which came at Breman Chowk at 12.45 hours. It means I was at Breman Chowk for 2 hours and 15 minutes in this hot season. I appeal MSRTC to take strict action against the Driver and Conductor for the mental harrassment I suffered.My Ticket No. is 28388138 and Trip No.of MSRTC is PNEM0007077.

Respected sir,
I m a regular passenger from savantsar (Kopargaon) and i am learning in sanjivani college of engineering.
Today bus no. Mh 20 bl-2874 came from aurangabad bus depo to pune stop at 7.30am but the bus driver could'nt stop the bus at that place when there are 4-5 passenger is weaiting for the bus including me because of this i cant reach the exam successfully before tha time.
And this think is happen twice or three time with me at the same bus and. This think is happen regularly with me n some of my friends n traveller of this route so i think that u have to take strict action on that or not happen it again with anyone...

Regards,
From,
Mr. Prashant varde
At. Savantsar
Tal. Kopargaon dst. A. Nagar
Mail. Id ;- [protected]@gmail.com

I was wating for the bus for dadar from Vashi village highway
One st bus arrived I saw it was panvel - Dadar bus
Hence I tried to get on board... But door was locked from inside and conductor didn't opened it...
One passenger​ opened it for me...
Now as soon as in get inside the bus driver very disgusting asked to to get out of the bus at the start I don't understood the issue then I asked why??
He told me that as we don't have conductor
Now my complaint is why conductor was not in bus we're yet journey is not completed...
Bus timing at Vashi village approx 9.15
Bus - Panvel - Dadar
Date:- 22nd may 2017

I am traveling by Dhule Nashik bypass bus bus no 8610, tire got puncture near Malegaon Highway Driver tried to change tyre but come to know even stpephny also puncture after wasting a hour help come with another stepeny but by traveling only 5-6 km another tyre again got puncture. Now we are traveling back in Malegaon city to waste another hour really frustrating. Peoples who regularly updown on weekends have to report on there office on scheduled time it's completely irreparabe way to manage msrtc bus transportation

Right now i am travelling in msrtc bus from barshi to pune in one stop bus (Indapur stop) starting at 8:00 pm. My bus details are mh 20 bl 1842. Though bus is currently running late due to some mechanical problems and this is one stop service, driver had stopped this bus on highway near bhigwan for dinner for another 30 min. If this is one stop bus, then how can driver stop at any point in between at his will. On one hand we are talking about make in india and digital india and on other hand, no one is really sensitive about others timing. If this bus is supposed to stop for dinner, why is this not made clear upfront.
I am really pissed off about this service and demand your immediate attention to this
This seems to be normal practice followed by all buses thereby causing lot of inconvenience

I have a booking for semi luxury category bus from nashik to pune on 21-may-17. Which have 2*2 pushback seats. However we have been ask to board the bus which was not a same category. I take this as fraud from msrtc to customer and need my money back. I also tried asking nashik msrtc officials on this they said we are not responsible for this. Please action else I will have to take this to different forum. MH 06 S. 8369

Regards
Pratik Rege

Hi,

Here in ralegaon rout no buses are available. We have to wait for an hours.
No schedule for buses. Depot manager schedule buses as per his convenience.
People schedule disturbs and people rush to the buses available in crowed. Almost double of people as compare to number seats in buses are there always in bus.

Literally i had to drag the family to the home back and loose the money around 3600 which i spent for pune trip from yavatmal.
Two buses cancelled. Most worst thing i have seen that driver said get people drop down immediately. Engine started sound and driver said engine may get burst so conductor evacuated the bus immediately.
The dangerous moment it was. Because nothing happened lack of driver knowledge found. Started tripped and making noise but the consequences might be different if anybody fell down in between.
Most memorable black day of my life.

Dear sir;
I'm traveling from satara to mumbai 15thmay 11.30pm
Bus no-mh14btl 4815
This is last bus we have to catch any how
I have asked him what is the revesvertion seat he asked to take seat after only 25..
When we asked him to give justfaction he said...17, 18, 14 and few seat are vacatient they few passenger and my self asked to why you not update us when we are catching he said you want to seat or don't seat.. I'm not libel to say you anything and use abuse language and try to push me.. Some passenger
Batch no-
38263
Pk ghadge

Dear sir, i traveled regularly from swargate to sangli every alternate saturday sunday since last 7-8 years. I always try to grab nashik to miraj bus which reach at 1am morning. After that no any bus available on this root till 4 am. So if i miss this bus or seats get filled by ower crowd then what should i do??? I hv to wait at swargate till 4am with my wife n children's???