Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Bus no. 2026 from dadar east departure 6.45 pm on friday, 12th may. Driver was rash, constantly talking to his friend sitting in the staff seat and cutting lanes on the expressway. When another car accosted him at the toll naka.. The driver was abusive and unwilling to even listen or accept his mistake. There were policemen at the toll naka who did nothing to intervene. The bus was full of passengers and the driver was endangering our lives as well as the other vehicles on the expressway

Swargate- Dadar Shivneri (2:30PM/3PM/3:30PM/4PM) buses have not departed from Swargate bus stop. The bus conductor is unaware of the status and has told to call the Swargate bus stop. Noone is receiving the phone at Swargate bus stop. It has been over 3 hours of waiting at Chandni Chowk stop in the heat. MSRTC should inform passengers if buses are cancelled/ pooled (similar to service provided by Neeta/Purple). Orelse, there should be a facility for on-the-spot cancellation of ticket so that passengers can stop waiting and board other buses. The service provided by MSRTC is disappointing and not value for money (Rs. 461/-). Please note, this inefficiency of overly delayed buses has been rampant for years and the govt does not seem to be looking into the matter. One cannot trust MSRTC Shivneri bus service to reach destination in time.

Ol. Ticket no[protected]Seat no. 3 & 4) dt 14-05-17
Trip no. Dhll0008123
Reservation from - dhule to shahpur
Bus service - shirpur to alibagh (Bus no - mh-20-bl-3981)
Conductor no - 16886 (Received from dhule depot)
My name is mrs. P s dev. Me and my 3 year old son and sister in law are travelling by aforementioned bus, after departure from dhule bus station conductor said that this bus will not go to shahpur depot even though we're having valid online ticket as mentioned above. Conductor used very rude language (Even with ladies) and also said that soft copy is not valid you 've to carry hard copy of the ticket event though we're having original id proofs. When contatcted for said reason to dhule depot, conductor agreed to stop on highway instead of bus depot. We would like to complaint against the conductor regarding misbhaviour and rude lanuage and not following the guidelines of msrtc.

Today morning I book MSRTC online ticket at 11.16 AM payment done but ticket not generated & I am not getting any message or mail from MSRTC When I call toll free no[protected] then he told me amount refunded after 7 days & book ticket after 30-40 min then I book ticket again after 55 min but same happened again.
I book Ticket from nerul to shedge mala for mumbai central to vaduj bus
for 14\05\2017 bus timing 06.45 Am from Mumbai central

Dear sir from Nagar I made reservations for akola but from akola they don't give reservations on concussion so face very problem while traveling to aurangabad from akola even all amount was paid before travelling by purchasing the four days semi delux bus consision pass. So please take initiation of the application and give feedback on this why they make harassment to us. Thanks

I am travelling from Amravati to Nagpur on 09/05/2017 and took a ticket no 015129 from conductor Mr R A Agare NAGP[protected]. He stopped the bus no AQ 6214 MH40 at hotel panchwati nr Karanja Gadge for 45 minutes to have meal. I belongs to Nagpur and it becomes very late to reach to home and no convenient and reasonable vehicle I will get to reach to my home.
When we asked to rush early he said some casual words which are uncertain to accept by busy people.

Hello my name is dr. Manish jha today i went to catch a bus for nallasopara from thane station. At around 3 pm when i saw there was bus i try to catch that bus but conductor of that bus not allowed me because that bus going without conductor i dont know why and the i ask him why you not allowing me to catch the bus than he told me lie this is not going to nallasopara i know he telling me lie because on front of the bus written nallasopara depot than i ask him his name he said in hindi nai bataunga jo ukhadana hai ukhad le than i went to depot incharge first he is not ready to listen me ànd he is taking side of ounductor than after some argument he start to miss behaviour with me he kept his hand on my solder and push me twice and thrice time and that all thing that most seniour person watching and he is even not react than i try to take complaint book and write the complaint but while the writing a complaint i ask him what is the name of counductor and office staff than he also start arguing me and telling me like a fool in complaint book you dont have to write the name. And than he took the complaint book from me. And there no body ready to tell me any one name.
My contract no. Is [protected]. I stay in shreeprastha.

Today on date 8 May 2017, I board "Partur to Pune" MH 20 BL 2867 bus for Pune from Jalana at 8:45 AM. I requested​ for ticket of Chandan Nagar but conductor has denied for Chandan Nagar ticket and gave me Shivaji Nagar ticket. Can you please explain why conductor asked me extra money for extra kilometers which I didn't travel.
Thanks,
Samadhan Patil

As we know every call will be attend by the employee of ST MAHAMANDAL but pathatic condition in swarget st stand i call 47 times but nobuddy can reveice my call what is this ST MAHA MANDAL employees work for passengers or self faltu service ever seen my life they dont want to grow as compared to private services if they dont want to reveive call just terminate the employees amd who really need this job appoint them
Its like सरकारी काम महिना भर थांब

Before writing any complaint here, i am amazed to see the number of complaints pending are almost more than 400, and satisfaction is barely 1 %.
Whats is the point then?
Is the government bothered even?

The state transport bus never comes on time and conductor or instructor is not even bothered to inform the commuters.
I would never suggest anyone to travel by such mode of transport ever.

I was waiting on wai bus stand since 20 min. I have reserved ticket for pune for bus 8:30 am. When i ask controller in controller room when will be the bus available he is not at all responding. If you guys can not organize bus on time then you should not print time on reserved tickets. People reserved tickets for assurance one may have exam or have some emergency to reach on time, i have seen this many times. Controller should have responsibility of organize bus on time and they should not be arrogant.

I'm frequent traveler on the route of Dhamangaon Railway- Amravati, Dist- Amravati Taluka- Dhamangaon Railway 444709.
On the above mentioned route specially in Dhamangaon depot, management is not serious towards running massager transport as per scheduled time. Most of the times they have been cancelled bus on time without giving Any intimation to passengers. Bus Drivers have been doing late without any reason. They are spending time on chat, siggarate etc. Station master is also not available in station. Most of the time he found on Panshop instead of his chair.

Requesting you to please look in this stations. Because passengers facing problems day by day, and all employees of depot ignoring our inconvenience.

Respected sir,
I have booked two tickets before two days through my debit card. Suddenly I cancelled them due to some emergency. 24 hours have been gone, though I haven't received my refund to my bank a/c. Even I haven't received any cancellation message or e-mail. But I have cancellation receipt on screen.
If there's any query or problem to send me my refund please contact me:
[protected]@gmail.com

I have booked a ticket from Borivali Sukurwadi to Pune Swargate on 28th Apr 2017 vide Tckt No 28379471 in AC Shivneri Bus Departure Timing from Borivali was 6:01 as the ticket was booked for 2 passenger as there was not option at the time of booking to select 2 different boarding place for departuring at 1 location i.e. Swargate, as my colleague was suppose to board from Borivali Sukurwadi and me from Rabale Station, but the bus conductor for vehicle no MH06S9578 has conveyed to my colleague that the bus will be enrouting through Kanjurmarg due to road repair work is being carried out at Vashi Road and requesting my colleague to ask the 2nd passenger to board from Kanjurmarg and on hearing the same I have reported to Rabale Boarding location and reported the incidence the duty boarding controller at the location Ms.Jyoti Kadam for which she patiently heard my grievance and requested to call back my colleague so that she can speak the bus conductor on doing the same the duty officer Ms.Jyoti kadam has put the question and asked the bus conductor the bus should be enrouted as per the schedule stop and it was just astonishing on reaching the rabale police station ST pick up location the hooligan conductor stepped out of the bus and started quarrelling with Ms.Jyoti Kadam and making the bus halt for another 15min and delaying the departure time and creating havoc to other passenger on the board. The duty bus conductor for vehicle MH06S9578 was talking in very rude way to the lady officer and requested me to step down from the vehicle and to accommodate my reservation in the next bus. On noticing the incidence the co-passenger a elderly mid age person has cross question the vehicle conductor how can he could took such decision of stepping out the reserved passenger for which the conductor has later on also had spat with him also.

This seems the conductor and the driver for the above said vehicle was enrouting the bus as per their convenience without informing/updating the respective other location boarding passenger and also their reporting duty manager.

I request to take stern action against bus conductor and driver for not fulfilling the duty properly and misbehaving with the colleague especially to a lady who was rightly fulfilling her duty and resolving the customer grievance.

Salute the Woman and appreciate her role played during such scenario...highly commendable...

Feel pathetic for the poor service and duty reporting employee who not only working on their convenient

Thanks a lot

Jai Hind
Vinod Narayanan

I cancelled my online journey ticket, as per message on msrtc online reservation system my cancellation voucher number is 23393238. Even after around 1 days from ticket cancellation date i didnt received my refund amount. Please guide how to go about it

Maharashtra state road transport corporation

E-cancellation voucher

Trip information

Cancellation voucher number : 28393238 approx. Boarding time : 23:30 hrs.
Original ticket number : 28392483 transaction id :
Service start place : chinchwad service end place : kolhapur
Passenger boarding point : chinchwad passenger alighting point : kolhapur
Date of journey : 29/04/17 departure time from starting place : 23:30 hrs.
Bus service type : semi luxury no. Of seats : 2

Passengers information

Name age adult/child gender seat no seat status quota conc. Code conc. Proof conc. Proof details
Tanaji bhakare 34 a m 23 canceled general no concession na na
Sandeep powar 28 a m 26 canceled general no concession na na


Total refund details

Basic fare : 726.00
Convenience charge : 0.00
Total refund amount (Including asn amount) : 728.00

For more detail visit us @ www.public.msrtcors.com

Sir, we are travelling regularly from thane depot to bhiwandi and there is no st (State transport) faicility smoothly. We severally word with deopt master but they also not intervene in the situation just casually answering the qustion. And second thing we required continues st facility from thane to mankoli naka as most buses are directly go to bhiwandi and they dont have halt at mankoli and most of the people get down at mankoli but conductor is not allowed us to enter in the bus.

Dear sir,

On date 20-aug-2017 to 25-aug-2017 i was continuously calling to shivaji nagar bus stand.
Following number are :
Helpline no.:[protected]
Mob: +[protected]
They are no attend the call and cut simultaneously also i found that some time busy.
The bsnl tollfree no the put on and take phone on side

Please take the action againt msrtc shivaji nagar employee who are...

My bag got stolen from the luggage storage area above my head. The bag was a laptop bag with my clothes, necessities and keys. No laptop present. I got on the bus at Dadar. Got off at Breman Chowk, Pune. Before my stop someone had taken the bag from the overhead compartment.
Bus no. 9422
Date 16.4.2016.
Dadar to Pune Rly Station
Seat no. 11 & 12

I was traveling first time from pune to ahemadnagar by shivneri. I have purchased a ticket by paying full cash rs.348. I have collected complimentary 5 rs. Water bottle (What a joke) myself after asking him about water, i was in need otherwise you wont get anything (No ethics). The seats were not even clean. I was regretting my decision of traveling with shivneri. Initially the air conditioning was good, after some time he reduced the air up to the extent that everyone was suffocating for the whole journey, no need to tell there is no provision to open the window. Comparing with airawat, shivneri is not even 40%. I am marathi person by the way.

Many of Satara depo buses are in bad condition all windows are shaking all times and coach body sheets are teared and joining rebits are not there. Also why only red colour is used to paint whole bus, red colour is more heat absorbing and causes whole bus heated up in day light causing terrible heat and perspiration to all passengers. Few years back buses were painted in yellow and orange colour, the top roof with yellow, that time no such heat was felt by passengers. A good colour change and combination will make "ST"a good and comfortable way of travelling in maharashtra. Also the drivers will feel easy while driving in summer season as many drivers takes off their shirts