Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

I booked 4 seats online from katraj to kolhapur dated 28/10/2016 and Rs. 953/- total were deducted from my account regarding seat confirmation voucher details
trip no. KLPD[protected]
Ticket no.[protected]
transaction ID- HHMP[protected]
I cancelled the above tickets immediately and received cancellation voucher no. detaills-
cancellation voucher no.[protected]
original ticket no.[protected]
transaction ID- HHMP[protected]
DATED 27/10/2016
But even after the period of more than three days I didnt got my refund amount back to my vallet.
this is grevious happening and need to be solved within 24 hours.

Dear
Sir/madam
"i'm rohan patil from pen, raigad. I have to raise complaint about st stop. Dharamatar bridge st stop hold is available but conductor issue me ticket pen to wadakhal, and told me dharamtar bridge stop not for this bus. And he not give me this batch no. & he not provide me orignal detail
I have spend money for autoriksha. Attach the details of ticket which issue me by conductor."


Day ordinary
Pen to wadakhal
Rs. 7/-
Bus no. Mh20bl1571
Conductor name : j g kashte

Sir
My son he reserved his ticket for mumbai from pune swargate for the asiad bus to start at 2.15 pm on 28/10/2016 on line crediting full amount.
He reached at swargate at about 2 o'clock to catch the bus. But to his surprise he had to wait and wait for 2 hours and more.
He had to reach mumbai at 6-7 o'clock. But he reached at 10.30.
M.M.Hirve

Their are bus from Nagpur to chandrapur which don't take middle stop passenger. The direct buses even didn't full the bus, bus take only 6-7 passenger but their are more than 20 passenger of middle stop but they did not take those passenger. All passenger are waiting more than a hour and suffer more during thus festival session. This is a worst service given by govt or bad decision taken by govt. Bcoz ur buses are going Emery but you are not taking middle passenger. This is a loss of govt and passenger are suffering bcoz of this BSdecision.
If govt cares about passenger plz take good decision

Dear sir/ madam,

My name is yogesh, and i used to travel from shrirampur to pune and vice versa via our msrtc bus. i am always facing issue like the busses are not available on time on both shrirampur and pune bus stand.
Today (2nd nov 2016) i am traveling from shrirampur to pune in bus (shrirampur-shivaji naga+ (mh14, bt 3742);02/11/16;ord;08:00) the bus starts at 8:15am from shrirampur and reaches tarkpur stand at 10:30am, bus tooks 2:15 mins time to cross the 64kms and in tarkpur stand driver said thete is issue with the starring, the concern is why the bus does not checked from shrirampur stand itself. because of that the we lost 1 hour in tarkpur bus stand. as per the schedule the bus should reach the pune by 1 pm, but it might reach at 2/3pm.
I have flight from pune at 6 pm, i might miss this.
I faced such issue many times, and because of that i missed my important work.
I kindly request you, please try to look in this issue and try to resolve as soon as possible. i appreciate you help in advance.

Regards,
Yogesh

Sir mai sangli enquiry counter per aaj 7.20 AM sangli to barshi bus ki enquiry ki but mujhe enquiry counter per officer Mr Khan Jhade inhone information di ki 12 no Plot form per bus lagi hai. lekin 12no Platform per koi bus nahi thi phir 7.45 ko maine wapes Mr Khan Jhade inse bus ki enquiry ki to us officer ne bus nikal chuki hai kaha. bus konse platform per ayi iska unke pass koi jawab nahi tha. ulta wo hame hi doshi thehara rahe the. jald se jald se enquiry karke reoly kare.

Bus number 'MH 14 BT 3264 'did not stoped for me at damani nagar stop on 30/10/2016. At time 4.45PM
I wanted to leave the bus but the conductor and driver talking in very rude manner.they did not stoped the bus, they started fighting with me and my family .
Very bad experience .did not expected this at all. Hope you will take axtion against the conductor and driver.

I had an internship for two months in Pune. Being a Mumbai resident, I choose to travel by Asiad service provided by MSRTC from Pune Juction to Mumbai every Saturday.
I would like to highlight the fact that the service provided is highly disappointing.
It was 1st of October Saturday and I wished to catch a 3.30 or 3.45 asiad bus from pune junction depot.
It was an average rainy weather which had just started an hour before.
when I reached at the depot at about 3.15 I was told that the bus would come in a short time.
When it was about 3.40 I went and inquired about the bus since the bus had still not arrived .
I was told by the ticket giver at the counter that the bus will come in a short while as the bus must have stuck up in traffic.
It was the about 4.10 still the bus was not there.
the person at the counter only gave one answer that the bus is stuck in the traffic.
the public then started shouting a screaming as there as no bus service for more than an hour.
the head in the ticket section then called up and asked to arrange for the bus
the bus came in at about 4.35 but the bus which was called was not is a good condition and it broke down as soon as it arrived in the depot.
Hence even after waiting for about an hour we had to wait till another bus is asked for.
The final bus arrived and we left at 5pm after waition for entire 2hours by many passangers.
such heartrending service is provided by the MSRTC asiad service
To be very definite and precise the Shivneri volvo service was not disrupted due to rains and were continuously arriving and departing. Only the asiad was stuck in traffic not the volvo bus. I really dont understand how thiss could be possible.

this was not only one case
on the next weekend I had to catch the regular 5.30pm bus
even this bus arrival timings were not known by the person at the ticket counter. It was about to be 6pm still the bus had not arrived.
I finally had to leave by Shivneri shelling out double the amount of money.
I didnt had patience to wait for the regular asiad bus since there was again an uncertainty about the bus's arrival and my past week's bad experience.

To whom so ever it may concern

Buses from Patan (satara) depot are always arriving and departing late.
Also if driver or conductor is not present itime in depot. Buses were managed as per there own timing's. Behavior with passenger is worst. Depot manager doesn't care about it.

Long route buses from Patan depot take halt promptly at private restaurants as they (msrtc staff)were slaves of hotel owners. But dont following time table

Total mismanagement .

Honourable sir/madam

I am juber mujawar. I had booked online ticket on 24 october for travelling from swargate to satara

But then i cancelled the ticket on 26 october. Msrtc messaged me that rs.106 will be refunded to me. But instead of refunding, they withdraw rs.100 from my account.

This is not correct
Please look into this

Yours faithfully
Juber mujawar

Hello sir/ madam, myself yash sankhe passenger from boisar requests your department to start more number of st buses from boisar to nasik new cbs and also return trips as there are no buses during after noon and also during evening time. If any emergency arrives we find very difficult to go to clgs in nasik and also to come back home during evening time we have no sufficient buses.
So i request to start more buses especially during evening times so that we can attend our full day clg and come back home.
Thank you..

After moved bus 4 km away from stand they come back due driver fill bus is not in good situation then they take another bus which was puncture that thing they get noticed when bus was moving almost they took 2 hour to move from stand.
I was travling with my small children who is 2 months & with lot's off material.
It is possible please tell me.

महोदय,
आपण नेहमी लोकहिताचे निर्णय घेतले आहेत. आपला एखाद्या सुचवलेल्या गोष्टीकडे पाहण्याचा दृष्टीकोन वेगळा असल्याने, आपल्यापुढे विद्यार्थ्यांसंबंधी एक सुचना नम्रपणे मांडत आहे. बापु ग्रामीण भागातील विद्यार्थी शिक्षणासाठी विविध ठिकाणच्या शाळा, महाविद्यालयात एस.टी.ने जाऊन शिकत आहेत. एस.टी.पास घेण्यासाठी विद्यार्थ्याला तास बुडवून, शाळेला दांडी मारून पास घ्यावा लागत आहे. पास काढण्यासाठी पास व्यतिरिक्त पैसे खर्चुन यावे लागत आहे. उदा. बापु तुमच्या मतदार संघातील मुलगा शिक्षणासाठी पानवडी, मांडकीवरुन परिंचेला शिकायला एस.टी.ने येत असेल तर त्याचा पास संपल्यावर, त्याला पास काढण्यासाठी शाळा बुडवून सासवडला यावे लागते. त्यामुळे त्याचे प्रत्येक महिन्यातील एक दिवसाचे शिक्षण, वेळ, पैसा वाया जात आहे. महाराष्ट्रातील अशा अनेक विद्यार्थ्यांबाबत हे वर्षानुवर्ष घडत आहे. महाराष्ट्रातील अनेक विद्यार्थ्यांचा शिक्षण, वेळ, पैसा वाया जात आहे, त्याचे आर्थिक गणित मांडले तर आकडा मोठा निघेल.
बापु मी फक्त प्रश्न उपस्थित करीत नाही तर, त्याला पर्यायही सुचवत आहे.ते पुढीलप्रमाणे
१) सध्या प्रत्येक एस.टी.मध्ये डिजीटल मशीनच्या सहाय्याने तिकीट दिले जाते, त्याच मशिनद्वारे पासही देता येऊ शकतो. उदा.पी.मी.टी.ने प्रवास करणाऱ्या विद्यार्थ्याला, प्रवाशाला एक दिवसाचा तसेच मासिक पास बसच्या कंडक्टरकडेच मिळतो. तशीच सुविधा एस.टी मध्ये उपलब्ध झाल्यास विद्यार्थ्यांना पाससाठी तास किंवा शाळा बुडवावी लागणार नाही, वेळेची बचत होईल.
२) पास काढण्यासाठी प्रत्येक महिन्याला पास व्यतिरिक्त पैसे खर्चुन यावे लागणार नाही, पैशाची बचत होईल. फक्त वर्षातुन एकदाच विद्यार्थ्याला विद्यार्थ्यी ओळखपत्र काढण्यासाठी पास केंद्रावर यावे लागेल.
३)पास जर एस.टी.त उपलब्ध झाल्यास, पास केंद्रावर येणारा ताण कमी होईल.
ही कल्पना जरी प्रथमदर्शनी छोटी वाटत असली, तरी ती विद्यार्थ्यांसाठी फायद्याची आहे. आपण आपल्या पक्षाचे परिवहनमंत्री मा.दिवाकर रावते यांच्यापुढे ही संकल्पना मांडुन ती अमलात आणण्यास नक्कीच पुढाकार घेताल याची मला खात्री आहे.विद्यार्थ्यांचे चांगले आशीर्वाद सदैव तुमच्यासोबत असतील.

- अमोल जगताप,
इको फाऊंडेशन, सासवड

On 22/10/2016 at 8.00 pm diesel finished on expressway for bus number mh-20 bl 3422 after 15 kilometres from ahmedabad for ahmedabad to dhulia bus. After 2 hrs driver relative brought 20 lts diesel and bus moved to near by reliance petrol pump. Bus delayed by more than 3 hrs. Second thing is that conductor provided tickets only upto navapur although one has to travel till dhulia. At navapur we again took ticket for dhulia.

Maharashtra state road transport corporation [msrtc] — i want to cancel the book ticket by guest account.

I had book the ticket from pune to akola through guest account. Now i want to cancel ticket to as per suggested by msrtc site first make account of same mail id then you can cancel. I had created the account but still cannot see the booked ticket to cancel in my account history. How can i cancel ticket?

I had went to cancel the ticket book by guest account at pimpri chichwad bus stand.
Behaviours of lady is very bad she is shouted and told us this ticket is not book my me so cannot cancel.
I had wait 2 hours they started reservation window 2 hours late due to breakfast.
Really it harassment of passengers by msrtc pimpri chichwad bus stand services is poor.
No body care about the passengers i want to cancel the ticket otherwise i will go to court.

Ticket no is 26392229...
Cell no - [protected]

Hello,

I have tried to book ticket online, Yesterday and Today both time my money was deducted but I didn't got ticket .The site https://public.msrtcors.com/ticket_booking/ticket_booking.php, Some times the ticket booking option not appeared .

Give your website service to good IT Company.Please look up into my issue as early as possible else I will publish this into Newspapers and highlight into New channels.

If you need any information, Please feel free to contact me

Hello Sir,

I have cancelled my E-ticket (SHIVAJI NAGAR PUNE to Nagpur) on 17-Oct-2016.
Still the money has not been refunded in my account.
Request you to please refund the money as soon as possible.

Below are my ticket details:
Trip Number : NGPL0004652
Departure time from Starting Place :18:30 Hrs.
Cancellation Voucher Number : 26431631
Original Ticket Number : 26253833
Bus Service Type : SEMI LUXURY
Transaction Id : GHMP[protected]
No. of Seats : 3
Total Refund Amount : 3687.00

PFA image of Cancellation Voucher as well as image of original ticket.
Please reply if anything more is required

Regards,
Aastha Jaiswal
(userID : sonalib511)

Pathetic enquiry couner at wai bus station, why these seats on desk if they don't want ans query,

I ask for navewadi bus timing three time and he was unable to ans, once again I ask then he said tumhala sangiltala na gadi Ali kee lau, but he was not sure weather it will go or not, den he started shouted unnecessarily on me, i I said I will complaint about this he said konachya bapala nai ghabarat what the tuck is this

Sir i mr sitaram chaphe senior citizen age 79 years book a ticket of nallasopara dapoli bus of date 23/10/16 of 8.30 am.i arrive at 8.00 o clock at nallasopara st bus depot.but the st bus depart 45 minute late at 9 .25 i ask the depot incharge he answered me st bus is going always late what is new in that.i didn't satisfied with his answer because it make me unconvinced to caught another st bus to reachmy native place because there are limited bus to my destination.please take strong action on my complaint to whomever responsible for this.my ticket no is 2642255 mob no [protected].

Employees sitting at enquiry section are not at all supportive and cooperative. They directly ignore the questions asked to them regarding any buses. If this is a case then why the name is given as Inquiry section? Service given by them is really worst and not all helpful to a common man. Please take some action or provide instructions to these people.