Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

This is irfan kasam karbari.
All india president of : maharastra united secular association (Ngo).
Their is no bus after 8pm for burondi fron dapoli. When mumbai dapoli reach to dapoli at 8.30pm then how people will travel till burondi.
So my request is to start one more bus for burondi at 9pm. And make same bus to move mumbai from burondi eg burondi dapoli mumbai.
This is request from m. U. S. A (Ngo)
Hope m. S. R. T. C will take action on our application.

Regard & thanks
I. K. Karbari
[protected]

Hotel green view near khardi kasara
Is absolutely dirty...
No veg non veg board clearly written as per rules.
Using same spoon to serve veg and non veg..
Msrtc need to raise their standard and should select good place... Poor or reach every one needs good hygiene...

The people at the hotel says... Let it be what we can do... Nothing is in our hand...
Etc. Etc...
No complaint register is found there in the hotel.
Msrtc should have control or can demand all required hygiene from the hotels... Finally they are giving business to these hotels...

Thanks
Vijaykumar bhansali

I am amit Koli passanger standing in Panvel depot & i have 3 resrvation for waiting bus mumbai to narayangaon on 21 st may 2016. From 8.30 to 10.30 however no one take responsibility in Panvel depot what is status of this bus. After 1.30 hrs they give a number of Mumbai central depot & after calling in depot the contact person says bus arriving from mumbai central depot at 9.00 am however the bus timing from Mumbai central depot is 7.am . what is mscrtc system. This is absolutely redicules.

Dear sir

Today dated 21st may 2016 about 1.30 a. M i was waiting for st bus for dombivli at panvel st depot, around 2.15 a. M one st bus came named chandgadh-kalyan (Bus no - mh-20 bl 2456, as i know it has a stop for dombivli. I went for board but conducter denied to take dombivli passengers by talking rude manners.
After doing so many requests as like beggar he allows us to board. Conducter also refuse to tell his name and badge number by saying 'naahi sangnar je karayche te karun ghya', there was no any badge attached with his uniform.
Sir, from our childhood i have very decent image of 'my st'.
But as like such staff i have hurted lot.
So, request you to please look in the matter and he should be advised not to repeat such cruel things further.

Faithfully your's

Jayvant ghule

Dombivli

On 20 may i'm trave
From panvel to kalyan with bus name alibaug pen kalyan number mh.12. Ef 6597..
When t. C. Come to me he saw my camera bag on seat.. Then he said why u put ur bag here i said my seat is tottaly empty so i keep it here... Then he say loudly keeep it on your head.. This is not the way he taliing with customers.. I really love to travell with st.. But here is some bad experiences.. Still i dont want to fired that man but... He have to teach how to talk..

आदरणीय साहेब यवतमाळ आगार येथुन यवतमाळ ते धामणगाव चालनाऱ्या बसेस वेळेवर कधीच चालत नाही यात चालक व वाहक हलगरजी पणा करतात प्रवाशांन सोबत ऊद्धटपणाने वागतात यवतमाळ येथे रेल्वे स्थानक नसल्याने धामणगाव येथे जावे लागतात त्यामुळे बऱ्याचशा बसेस रेल्वे च्या वेळेनुसार आहे तरीही बसेस वेळेवर सुटत नाही तसेच धामणगाव येथून आपल्या वेळेच्या आगोदरच बसेस सुटतात यावर आपण कारवाई करावी ही विनंती

I have booked a ticket for 9th may, 2016 boarding
From goregaon east police station and departure time
From boarding point was 6:20am. Bus starts at 6am
From borivali for swargate, pune. I have shared booking
E-reservation details at the end of this, please refer.

We were waiting for the bus at the boarding point
Ince 6am at the boarding point (Msrtc sign board) in the morning.
Also, while booking the ticket we had confirmed at the msrtc site itself
That whether the bus halts at goregaon east police station or not. It
Was clearly mentioned that msrtc has a stop at goregaon east police station

Apart from this, as a final confirmation
We called so many times at[protected]Borivali msrtc)
Tarting from 6:15am, 6:20am till 7am at the interval of 5mins
But that guy was not ready to help out on this. He just said
That bus is about to come please wait. He had no idea about the bus,
From where the bus originates, at what time, which are the stops, etc
When we asked more question on this, he put our call on hold and after few secs
Call gets automatically disconnected. When i asked his name
He said why do you want my name and starts shouting without any reason
I mean what the hell is this. Govt. Authorised hai so you people can do
Whatever the you want.

I will reach out to higher autority (Hon. Shri. Divakar raote) starting from shri. S. D, mainhallikar
If no action taken on this. So many people have complaint regarding the same concern, but still no action
Has been taken on this. If you wont believe just go through google once.
Below are urls, please check
(Http://www.consumercomplaints.in/complaints/msrtc-bus-did-not-halt-at-bus-stop-...⇄ Html)
(www.complaintboard.in/complaints-reviews/msrtc-l229227. Html)

I strongly request you to take a strict action on this, as
Earlier also so many people faced the same problem

Bus details-

Trip number-pnem0007246
Ticket number[protected]
Name - niki porwal
Doj -09/05/16
Transaction id-fhdf[protected]
Service end place :swargate, pune
Passenger alighting point :wakad police chowki
Departure time from starting place : 06:00 hrs.

I went to book reservation tickets for family to travel from ratnagiri to dombivli in dombivli depot, located in midc dombivli.
I went to office at 1.40 pm on 11th may 2016. The timings displayed on the board where 9.00 am to 4.00 pm. They had put a handwritten note with timings 12.00 to 1.30 as lunch time. When i requested for the ticket booking, he said me that i have to wait till 2.00 pm. I asked him, that go as per your timings displayed on board, he arrogantly said, do whatever you want to do, i will not book tickets till 2.00 pm.

Passanger name : vishwanath tanwar
Date of journey : 01/05/16
Trip number : pnem0007846
Ticket number : 24732787
Transaction id : fhmp[protected]
Passenger boarding point : swargate, pune
Service end place : borivali nancy colony
Passenger alighting point : pushpa park malad

Issue : the bus driver was not available, we have waited around 2 hours letter on we have informed us that your money will be refund go with private cabs.

I have booked AC Shivneri - Mumbai Central Online ticket on 05.05.2016 from Pune Swargate to Maitri Park Chembur Mumbai at 7.30 AM.
However till 8 AM there was no any bus for Mumbai Central. Attendent at Swargate was telling that bus will come.At 8 AM they announced to go Mumbai Central Passengers with Dadar Shivenri bus accomodating available seats.
If Mumbai Central bus was having 8-10 reservations online, how they can cancell the bus. Finally Dadar bus left at 45 mintes delay.
I came to know that other passengers having online booking at Chandani chowk and wakad of Mumbai Central bus were already sent by other buses.

Return Journey experience was terrible.

I have booked return journey onlien ticket of Borivli Swargate Shivenri of 5.30 pm. As per schedule this bus was supposed to reach Maitri Park at 6.35 PM. However till 8 pm this bus has not reched Maitri Park. However I have requested attendent to accomodate me in another bus. He told me that as i have booked online ticket I would not get accomodated in another shivneri bus ( having vacant seats). Till 8 PM this bus has not arrived . I took another bus at extra cost and reached finally at 11.30.

I dont understand that in morning journey they can accomodate passengers in different bus however during evening journey they have denied.

This is very bad experience with Shivneri after paying handsome money.

I booked Borivali to Swargate, Pune Shivneri bus via powai on 6th may. It was a 5pm bus and supposed to reach Powai at 5:30 pm. As this is the new route we wanted to confirm the exact stop and called the toll free number and Borivali Nancy bus stop several times but the phone was never picked up though it was ringing for long. So we waited at Hiranandani bus stop after the signal till 7:30 pm and the bus never turned up. I had to drop my travel plans. I had booked the tIcket online, and now I am not able to cancel the same. I want the refund back as the bus never came. Please do let me know the procedure and way forward.

I'm travelling to Mumbai by Shivaneri . 5 minutes after leaving pune, the AC didn't work. driver said IIt will be started within 10 mins..but through out the journey it didn't restart. The conductor was answerless. We called the officer Mr. Shaikh, but he talked roughly with one of the passangers. The ticket price is Rs. 516..We requested to return at least half amount. but Shaikh instructed the conductor not to give money back.
so the bus conditions and the people working for MSRTC both are DUMB and useless. that is why India can't compete with other countries. I know that NO ONE will look at my complaint, but still I'm submitting it.

List of complaints -
1.ST conductor did not even seen for the reserved passenger.
2.Driver ran the vehicle without picking the passenger.

3.After the ST passed from the Kamothe stop we got local panvel ST after 10-12 minutes.We inquired about this ST but they said it is left.So i catch the Narayangaon ST & catch the Reserved Jambut ST in Talegaon Depo & i asked the conductor for why they left without picking the reserved passengers.He say sorry we did not seen you & requested us to now come.
From our 3 passengers our 1 passenger we send to this ST bus.He ask me for Print copy but i shown him the my ID card along with the soft copy on mobile.But he said he want print copy.I said it is not compulsory in today's world.We just want to show the SMS or the soft copy but he demand us the print copy.Then he called some one.But due to me i don't want to waste the time of other peoples so demanded his mobile number & said i will send you the SMS.My other bus also a started to left so i said carry our 1 passenger who have his ID card with her.Their bus & our bus left but later i seen that reserved persons also he have taken money for ticket.
4.I tried to complain this matter with Manchar ST Depot but they said do this complaint in Parel Depot.

मी आज मुंबई- नंदूरबार बसने ठाण्याहून भिवंडीला आलो. ठाणे भिवंडी बसचे भाडे २६ रुपये आहे. परंतु नंदुरबारच्या बस वाहकाने माझ्याकडून ३२रुपये घेतले. त्याला या बाबत विचारणा केली असता एस.टी. चा गोंधळ लक्षात आला. पूर्वी मुंबईचे भिवंडी पर्यंतचे भाडे ५६ रुपये होते ते आता ६२रुपये झाले आहे व हा फरक भरून काढण्यासाठी ६रुपये सरचार्ज वसूल केला जातो. भिवंडीबाबत तसे नही. त्यामुळे प्रवाशांना नाहक भुर्दंड सहन करावा लागतो. माझे तिकीट नंबर ०००७२१ ४/५/२०१६ ८:४६:२० व ०००७२२ ४/५/२०१६ ८:४६:३४ हे अनुक्रमे २६रुपये व ६रुपये [Extra / Surcharge Bhiwandi ] असे आहेत.
तरी यावर तातडीने कार्यवाही करून ठाणा - भिवंडी प्रवाशांसाठी तिकीट दर २६रुपये करावा.

Date- 02/05/2016
Time - 5.30 am
Bus- bijapur to pune bus
Bus no. - MH-14, BT- 4609

Following something things, i observed while traveling bijapur to Pandharpur

1)Conductor was found to be misbehaving with passengers.
2)Proper time was not maintained.
3) very rash driving

Thank you,
kindly requesting to MSRTC to take necessary action for the above complaint

I booked 2 tickets of semi luxury bus from pune to Nashik time is 6:30 am but after payment processed my money got debited but tickets not confirmed..

Plz return my money

Mangesh Gurule
[protected]

Iam sanjay Gugawad, right now travelling (date, 24.04.16)
from chinchwad to thane, by bus no. MH14BT4966, bus route is solapur to Borivili, i boarded this bus at chinchwad at 14.30.
on the way it halted at lonavala for snacks. there was no announcement from conductor about tenor of halt.
the bus left in 12 min. without counting the passenger, since it has to cross a flyover, i ran and catched by passing lane
when i asked how they can leave without counting, there was no answer, also there was no announcement at hotel or horn blown by driver. behaviour was careless, since they feel that nothing can be done to them.
iam typing this with lot of pain, i have two things to know, what is the penalty or action if a conductor and driver leaves station without taking passenger as per your policies or code of conduct.
secondly what the is TAT(turn around time) to take this action and will be known to me.
please mail to: [protected]@yahoo.co.in,
i can be also reached at [protected]

Hello i am from Lakhani it is thaluka place in bh236144andara district . I am visiting a st bus stop office from last three days in a day 3 times but geting office off i want to ask some information but face some problems why office is of from three days and i am visiting a office 3 to 4 time in a day . I want know as soon as posible when office will be open and why there is noone avalble in working hours .

Sir,
Yesterday ( 20.04.2016) at 22:00 hrs the bus # mh-40-n-9087 was parked outside the surat bus station; destination of bus is surat to navapur.

The bus was half empty and i requested the driver to admit boarding to vayra. The driver replied that he will not admit boarding; i requested that there is a plenty of seats, the bus driver replied that he will save time by not entering inside vayra.

The driver was having beard with middle age. The conductor is thin in personality and the conductor was kind enough to give admission for boarding but the rude driver suppressed the conductor.

We request the maharashtra transport management to take serious action on the driver for behaving rude and misusing the government transport & over exercising the authority given to the driver as well misbehaviour.

Dear Sir, I have recently traveled through a bus of Maharashtra State Transporte from Amravati to Nagpur which was bound from Indore to Nagpur. The registration number of said bus is MH 40 Y 5764. One passenger was sitting adjencent to the driver which I believe is unacceptable, even though I tried to attract the attention of Conductor and Driver towards this issue none of them payed any attention. The said bus was scheduled on 16th April 2016 departing from Amravati at approximately 5.50 pm. I have the photographs of said events but, I can not upload them as the maximum capacity is 2 MB only. I am providing my mail id for any assistance required and please revert me back with the solution as how can I upload the required photographs. I hope for your kind attention and prompt action. Waiting for your reply.
Thanking You
With Warm Regards
Kapil Kadoo
[protected]@gmail.com