Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

I am regular traveller of Bhiwandi-Thane route. Yesterday I had bad experience while travelling from Thane to Mankoli morning by 9:30. I am sending ticket in the attachment issued to me. When I asked to give me proper ticket. Conductor said I gave her short fare by Rs.1. Further she said machine is not working properly. I asked her if checker enquired me about ticket then, she said don't eat my brain, I am helpless. I told her if machine is not working then issue manual tickets. She said go and talk in depot. She didn't give me complaint book even. She was very rude. Bus no. was MH 20 D 9306.

Sir, I was trying for booking a seat for Amravati to Pune journey on 14 Nov 2015 . My ticket fare /money got deducted from my account as I had used Net banking . But because of some system error it logged out from from Web application. In whole process my ticket was not booked but amount get deducted . and still I haven't refunded the amount . This is details of transaction I have made Transaction Details Transaction Status Successful Transaction Posting Date 14 Nov 2015 Transaction Value Date 14 Nov 2015 Description PG/EIDS[protected]/BILLDESK/amt to pune Input Branch AUNDH Debit Amount 824.02 Currency INR Reconciliation Reference S48389337 Transaction Type E-Payment Debit

Dear Sir/Madam I want to understand the procedure of reservation. Do i need to come early and be in the queue to get my reserved seat or is it responsibility of conductor to help me in getting seat. Let me know what if I missed to board the bus at reservation location and boarded the bus on next stop whether i should get reserved seat or not.

R/s I am daily travelling from YEOLA To MANMAD by day ordinary Bus. I have 3 month service pass . Between YEOLA To MANMAD Distance is 24 km. Their is one dhaba (Hotel) name Darshan. Any buses were stop their, for lunch and break Fast. That Hotel was not authorised by msrtc. So that gov. Servant was reach to office too late. pls take and action on your level. Thank you. Yours faithfully K. C. Pawar [protected]

I had booked two tickets from Thane-Kolhapur and vice a versa at the online site. But on reaching the boarding point, the conductor informed that the buses have been cancelled since months and provided an alternate bus that was scheduled two hours later.

HI all This has been very annoying experience for me to see driver was not ready to drive a bus due to no leaves granted for his personal exigencies. This is purely administration issue which is nor managed maturely. This is why people like Santosh Mane went crazy and results in loss of people life. This needs to be sorted out immediately. Regards Ajit Joshi

Respected sir, I the undersigned Kailash Shedge, booked one tickets for Night Express for pune to Ambad journey on 6/10/15. However due to some technical problem I was charged for service but would not booked ticket. I had word with one of MSRTC executive and they told me that your amount will be refund in your Bank account with in 48hr. but I haven't received my amount yet. Please do let me know can I expect that it will be refunded or else I have leave it? I am sharing my account details, “axis bank sinhagad road, account no [protected], Account Holder name – Kailash shedge, IFSC Code: UTIB0000828” I request you kindly look into matter n refund me difference. Thank u.

Bus no mh 06 S 8154, I am travelling currently from this bus. At 6 pm I boarded the bus from swargate pune to Mumbai dadar. During the journey it started raining heavily and to all the passengers are shocked because the it's not just raining outside, it's raining inside too! The leak isn't just from the the edges, but also from the centre of the bus. Even the driver here is helpless. This is the sad state of Indian public transport. There should be system in place, where if such things happen during the journey the bus should get change from the nearest Depo available. Cause it's public service and not the other way round.

Hi, This is in reference to the right of admission I was disallowed by ST female ticket conductor at Swargate depot.The bus details is Swargate-Thane Shivneri. I was carrying sms of the ticket details and was also carrying valid identity card.Even, after that the ST conductor did not allow admission and used very demeaning and disrespectful language.On confronting, she started using abusive language in marathi called "kutrya". This was reported to the head sitting in the cabin, wherein all Swargate depot staff took her side unknowing about the incident and asked me for apology along with the police. Please note that they kept insisting for printout even though sms is allowed.This resulted in my bus getting missed and also my hard earned money of 423 Rs. I would request you to provide me refund and take necessary measures against such abusive staff who are treating passengers rudely. Date : 28/09-15 Bus boarding time: 10:30 AM Ticket number : 22435720 Regards, Sanjeev [protected]

I have booked a ticket of 2 persons on 26th September 2015 for msrtc from satara to borivali. My bank of Maharashtra Borivali (east) branch deducted the 847/- Rs. amount, but I can't get the ticket confirmation & ticket also. please give me my money back.

I cancelled my online journey ticket, As per message on MSRTC online reservation system my cancellation voucher number is 22227899. Even after around 7 days from ticket cancellation date I didn't received my refund amount.Please guide how to go about it. Regards, [protected]@gmail.com

I had booked ticket form Chakan – Panvel for 30 Aug in Narayangaon – Parel Bus. As per ticket, there is shown Approx boarding time from Chakan is 12:40, but yesterday bus has left from Chakan at 11:30. When I enquired, counter person told me bus timing from Chakan is 11:30, so I missed my bus and face a lots of problem because of MSRTC mistake. Also yesterday very rust in every bus, so I couldn’t travel by bus because I was with my small child. So please refund my amount and also tell me who is responsible for MSRTC mistake. Yesterday I waste more money by travelling private vehicle, don’t do such mistakes in future. Also counter person has no manners of talking with passengers. MSRTC has not given any reply to mail.

I had booked a semi luxury bus to alibag from borivali via msrtc website and had confirmed the timing for the bus on their help line. Today morning when i arrived at the depot to take the bus they tell me to sit in the ordinary bus rather than semi luxury which is really worst and seats are also not comfortable and the entire bus is making noise. When asked the conductor for refund he said he ll give enroute however now he says that you need to go to murud for that. Even the depot at borivali nancy colony said the same. This is really pathetic u shuld really close such services immediately rather than fooling people around. Guys please dont book any state government service online.. These people don't even know what they are selling and theres no helpcenter to actually listen and solve the problem.

Dear sir, I shivprasad weekly travel from Kini vathar(kolhapur) to Pune and vice vaesa. Buses of any type like ordinary or semi-luxury comes below the vathar bridge bus stop to peak up passengers but at the time of drop the passenger they drop the passengers at starting or ending or over the bridge. On asking of reason the says that there is rule to never drop the passenger below the bridge. This is inconvenience to lady, senior citizen passengers. Must take action against such drivers and conductors, A citizen of Maharashtra Shivprasad [protected]

I have boarded a 7'o clock Shivneri to Ahmednagar right now (20th July 2015) MH 04 G 9093 and this driver has been talking on mobile while driving. He also halted the bus in the 4th lane to wish Eid to one of his friends and was openly telling someone that the contract with Smile Stone has ended since 1st July. I travel to Nagar every Monday by a 6 am Shivneri and it halts at Smile Stone. It halted even last Monday 13th July. After that call, he called & asked the manager at Hotel Suraj whether the breakfast will be available or not. I learn the food there is not as healthy as the that at Smile Stone. Kindly look into this urgently.

Boarded a Shivneri Bus ( No. MH 46 S 7365, I was only able to take a picture of poor quality, so not sure on this) from Pune station to Dadar on 11/07/2015, 3 pm. My Plan was to get off the bus at Kamothe signal, Navi Mumbai, but the driver refused to stop. He said there is no stop at Kamothe and he will stop only at next stop ie Kharghar. My earlier trips by Shivneri allowed me to get down at Kamothe stop. The saddest part is the rude behaviour by the driver. At McDonalds stop he was calling out for people who want to get off for Kalamboli and Panvel. When I asked about not mentioning Kamothe along with Kalamboli and Panvel he made fun of me asking " How do I know where you live?" and he started talking in a funny tone and commanded me to go back and sit. I still have no idea whether the driver is telling the truth about the stop in Kamothe but the way he dealt the situation is insulting. It is high time MSRTC took the initiative to teach their staff about good and professional behaviour instead of only looking for a driving test clearance.

Hello sir, One of person has done reservations for today's bus..pune to pandharpur of 5pm but he get in bus of 7 pm & conductor forcefully gave my seat to him...is this in rule.he said me like that...I please inquire about hin. Conductor name: S. K.Kulal. Mangalvedha depo.

Dear sir,
I am regular tourist of s.T., but now a day's new system was started by s.T. Of authorized hotels.
We have no problem for this but when we sit in non stop bus from pune to ahmednagar journey of 2.30 hours and bus stops for 25 minutes for tea or breakfast it's very painful when we travel for work, in up and down travelling approximately 50 minutes of wasting where we didn't do any thing.
My request to you to stop only long journey buses to these stop.
Secondly these stops are government approved stops and they sell mrp items more than mrp rate


Waiting for positive action,
Rahul luniya
[protected]

Dear team,


I did reservation msrtc bus for two ticket, one mail and one female, for the bus" mumbai central to shevgaon via chakan" for the date 04 / 07 / 2015. Reserved ticket for same is attached here with this mail. I per msrtc online portal at 6:00am this bus arrives at mumbai central and at 7:15 this bus should arrive at "vashi highway" stop. Screenshot of msrtc portal is also attached with mail.

From 7:10am to 8:00am i was at "vashi highway" stop waiting for bus. Same time i called to mumbai central number ([protected]) , the operator on line said that bus number 4386 and it departed at 6:15 from mumbai central, now we dont have anything about at which time it will reach at vashi highway stop. This is what you call help.

At 8:00 i took another bus and went to panvel depot and asked about that bus. They said that bus number 4386 " mumbai central to shevgaon via chakan" was at panvel depot at 7:30am.


Now tell me on your portal its written that it will arrive to vashi highway stop at 7:15am, and in my reservation ticket its written that boarding time is 7:20am. Then how your bus can reach to panvel depot at 7:30am. As per mi bus will take more that 30 min to reach panvel depot from vashi highway, that means bus left the vashi highway even before 7:00am. Now i am asking for refund but they are saying to see faq. As per faq there is no refund of fare in case of non performance of journey, but it was not my fault. I was yours because the timing of bus mentioned on your portal and my reservation ticket was wrong or bus leaved the stop too early than mentioned time.

Dear Sir, , I have online reservation refer no. PNEM0006768 with ticket no.21632083 for SHIVNERY bus DADAR - PUNE leaving Dadar at 1731 hrs and boarding from Vashi High way at 1755 hrs on 5 th July 2015.. I have reached the boarding point at 1745 hrs and waited up to 1915 hrs .. Four SHIVNERY buses came during this 1 hour and 25 Minutes and left for Pune. I have tried to board all the four buses as there is no indication of which bus booked for me..?? Two conductors were on duty at this point.. During my boarding the conductor/s has refused saying that “this is not the bus you have booked.” And hence not allowed me to board, , In between I have inquired the bus boarding details with the supervisor and replied by him that my bus is coming late.. But at 1910 hrs I had a doubt and again inquired with the supervisor and to my surprise he said that your bus has been already left for Pune and we cannot do anything now.. I have requested the two available conductors who were always not allowed me to board, to give solution but they also said that if you want you can lodge complaint we are helpless??? The two conductors and the supervisor in the bus stop were totally irresponsible and not cordial in their action and more over trying to fight with me for asking the details of my booking and not allowing me to board despite my request.. While seeing lot of passengers boarding in few SHIVNERY, I have verified with some of my friends and understood that the conductors take extra money and allow unreserved passengers to board allocating wishful seat avoiding reserved passengers.. I have brought the issue to supervisor knowledge but all the three, two conductors and one supervisor, together misbehaved and told me to move out and do what I can do against their action.. It was miserable time and I had to spend more than Rs.2000 to reach Pune on 5 th night by taking other vehicle.. Due to the misbehavior and irresponsible action of the conductors I have decided to move to the transport commissioner level with the support of consumer court for insulting me and loss of revenue due to their action, , I register this complaint to take immediate action against the two conductors and supervisor on duty on 5 th July in Vashi Higway stop (at 1745 to 1915 hrs) and not allowing me to board the bus despite my request and advance reservation.. I will be legally moving to recover my money and also compensation of Rs.5000/- towards my mental agony and time lost due to the improper action of your staff and supervisor on 5th July 2015 by not allowing to board the bus against advance reservation as per the reference given.. Rahul Sasidharan son of C .Sasidharan Mob no. [protected] or [protected] Residing at Kopperkhairane, Navimumbai