Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Hello,
This is regarding pollution causing by the bus.
There was so much air pollution caused by bus, we were not able to see road for some time.
Please look into this and please take suitable action.
Bus no.Mh 14 BT1299

I am writing to bring to your attention an issue I encountered while attempting to book tickets through the official website of MSRTC for my journey from Jamkhed to Pune on 8 May 2023.

On the mentioned date, I made a booking through the website and an amount of Rs. 1, 035 was debited from my account. However, I did not receive any confirmation for the booking, and my tickets were not issued. I waited for the stipulated 7 working days, expecting a refund, but unfortunately, I have not received any refund to date.

I have tried contacting your customer care number multiple times, but it always appears to be busy, making it difficult for me to seek assistance or clarification regarding this matter.

I kindly request you to look into this issue at the earliest and initiate the refund process for the deducted amount. I understand that technical glitches can occur, but it is important for the customers to receive proper support and resolution in such cases. I believe prompt action on your part will help restore my faith in the MSRTC service.

For your reference, I am providing the details of my booking as follows:

Date of Booking: 8 May 2023
Journey Details: Jamkhed to Pune
Transaction Amount: Rs. 1, 035
UPI Transaction Id:[protected]

I would appreciate if you could acknowledge receipt of this email and provide me with an update regarding the refund process. I trust that MSRTC values its customers and their satisfaction, and I hope that this matter will be resolved swiftly and satisfactorily.

I had booked three tickets, and for all three tickets transaction successfully done but ticket not received and still didn't get any refund for all three transactions please help me to get my refund because I am trying to contact them but they are not receiving my calls

User id - VijayAH123
Name - Vijay hegishte
Mobile number - [protected]

1st transaction - malkapur to panvel (530 rs ) transaction got successful but ticket not received

2nd and 3rd - malkapur to parel (625rs, 625rs ) both transactions got successful but ticket not received

User ID -yash209
Bus - shirpur to pune
Time - 19:15
Date- 30 may 2023
My money is deducted from my account but ticket is not booked so please resolve my issue

I'm srushti sushil jajoo...was travelling through kolhapur to swargate bus on 25th may 2023, bus no. 3789.
The purse was light pink colour with a elephant on it .
I lost it around karad, malkapur .
There was pan card, aadhar card, atm card, pen drive and cash of about 300-400 ruppes .
Please help me find my purse as i had my important documents in it .

Bus- Akkalkot to Sawantwadi Bus Timing: 4.00PM
Date of Booking: 25/05/2023 Time of Booking: 2.20 pm
Payment mode :UPI (Phone Pe)
I was booking tickets for two people from Akkalkot to Sawantwadi but the money has been deducted from my bank account still the ticket is not booked yet. The booking site showed an error but the money was already debited. The amount is of Rs. 1070 so please initiate the refund as soon as possible.
User ID: archanbhise
Time of payment/booking 2.20 pm.
I have attached the payment receipt as well so please do the needful.

Dear Team,
I am continuously travelling from panvel to shriwardhan. In this journey when I wait for shriwardhan bus in panvel station, due to the local crowd like pen, nagothane, barpada, vadkhal public get priority first in shriwardhan since they are rust. Due to this direct passenger from panvel to shriwardhan don't get seat in shriwardhan bus.
There are literally another 2 hr bus will come for shriwardhan and if direct passenger don't get priority first then please look into this situation asap. Due to this poor management everytime we will suffer.
Why conductor don't ask for direct passenger first since for local public there are lot of other depos buses are available.
Request your action soon this matter.

Thanks,
Vikrant padval
[protected]

I was trying to book tickets from Pandharpur to Nasik on 13 May 2023 using msrtc website. One full ticket and one ticket under ladies quota. summing up to total or 860- rupees. I paid the amount via Google pay, pfa the screenshot. after successful payment the page did not redirect to msrtc website ever after waiting a long time. Hence the money got debited from my account but i did not get the booked tickets.
After this incident i immediately contacted nearest bus stand. I was told that the money will be refunded within 24 hrs. Its been few days now but money is stil not refunded to me
As a proof that my ticket was not booked, attaching the screenshot of list of all the tickets i have booked till now from msrtc website. This does not include the tickets on mentioned date.
I request you to look into this matter and refund my money as soon as possible.

I have tried calling helpline numbers but no one receives the calls and no replies to support emails.

Our booking from swargat to dadar 3 ticket but bus not arrived in swargate from this route... We are wating for bus till now..
Please help us...

Thank you

I am writing this formal complaint to bring to your attention a distressing incident that occurred on 26 march 2023 while I was traveling on one of your buses. I would like to express my deep dissatisfaction and concern regarding the behavior of one of your bus conductors, who not only engaged in a heated argument with me but resorted to physical assault by slapping me on the face.
Bus no MH20
BL 1248

I have made payment for ticket in shivneri from thane to pune on 26th may, 2023 money has been deducted but ticket is not issued. Please give ticket confirmation or refund the amount.Please resolve the issue at the earliest.

Bus type: ac shivneri
from - thane - vandana
to- pune swargate
time - 6 am

I I have lost my luggage ( black colour bag with golden handle) on 23 may 2023 .shivneri bus, bus no 9505. From dadar to Pune I can collect the luggage from swargate bus depot contact me. Contact me On [protected].bus left from dadar bus depo only had stopped at ravet before my stop.so people which left at ravet may be have taken my luggage . please help me to find it .

Bus- Akkalkot to Sawantwadi
Time: 4.00pm
I was booking tickets for two people one male and one female from Akkalkot to Sawantwadi but the money deducted from my account (upi phone pe) but the ticket is not booked yet. The amount is of rs. 1070 so please initiate the refund as soon as possible.
User ID: archanbhise
Time of payment/booking 2.20 pm.

दापोली एस.टी. डेपोतील व्यवस्थापन ०२३५८२८२००३ फोन उचलत नाही
५० वेळा फोन केले पण एकदा सुद्धा फोन उचलू शकले नाही.
जर फोन उचलत नाहीत तर टोल फ्री अथवा चौकशी कूणाकडे करावी?

ID: 2018vijay
Bus: Mumbai Parel To Kaledhon 23.34 am 29/05/2023
Booking Date: 24/05/2023 time: 03.06 am
I was booking for two people from Panvel to Vaduj but the money got deducted as the payment was through UPI (Google Pay). I didn't receive the ticket on email as well as a confirmation on the page.
so kindly initiate the refund or give confirmation of ticket.

Respected Sir,
In Raigad Division there is Regular Bus on following route, but from Covid 19 follwing buses closed so please instruct the Raigad Division Sir to start the following regular buses
1-Mumbai Revas
2-Mandwa Thane
3-Revas Washi
4-Mandawa Boriwali

I did not receive my tickets for online booking on 23rd May 2023 from MSRTC site. Amount of rs. 797.03 debited from my ICICI Bank Account. Transaction ID '[protected]' Date of Travel 27th May 2023. 2 Passengers Seats selected 3 and 16. Passenger Names Narayan S Raman (sr. Citizen). And Sarada Raman
( lady) .From Swargate Pune to Vandana Thane AC Shivneri Bus. Please provide refund to my Bank Account.

I had booked a Ticket from user ID 'msrtcnsriyer' on 22nd May 2023 but did not receive my ticket for 2 Passengers Travel Date 27th May 2023 . I had selected Seat No.3 And 16 . AC Shivneri Swargate Pune to Thane Vandana. The Amount of Rs 797.03 was debited to myICICI Bank Account with Transaction ID '[protected]'. The transaction was done through Billdesk. Please arrange to refund and help. -Narayan S Raman. Phone [protected]. Email '[protected]@gmail.com'

ID: archanbhise
Bus: Karad To Akkalkot 06.15 am 25/05/2023
Booking Date: 24/05/2023 time: 11.15 am
I was booking for two people from Karad to Akkalkot but the money got deducted as the payment was through QR code. I didn't receive the ticket on email as well as a confirmation on the page.
so kindly initiate the refund or give confirmation of ticket.

I have booked a ticket from Swargate to Vashi on 23/05/2023 for travelling date 01/06/2023. The amount was deducted from my account. I have shared the screenshots also. but I have not received any tickets via mail. I did the booking again but again the amount was deducted from my account, but the ticket was not issued.
Total money deducted is 285+285=570. I have called the helpline number but no one is picking up. I have mailed the MSRTC help desk, haven't received any reply yet.
Attaching all the required proofs. Please look into the matter.