Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

My used ID - nitin008,
Booked ticket on MSRTC site on 8th and 9th May, Also booked ticket on 19th May on Bildesk and Atom, amount debited but ticket not booked. Even after 10 day, amount is not refunded.

1. Transaction Details
Merchant Name: MAHARASHTRA STATE ROAD TRANSPORT CORPORATION
The charge will appear on your credit card / Account statement as MAHARASHTRA STATE ROAD TRANSPORT CORPORATION

Transaction Date & Time [protected]T12:51:32
Merchant Transaction Reference No. [protected]
Atom Transaction Reference No. [protected]
Payment Mode CC
Bank Name ICICI Bank
Amount 1295.00
Customer Name dattaram sawant
Customer Email Id dattaram.[protected]@parker.com

Transaction Status Success
Status Desc TRANSACTION IS SUCCESSFUL
2. Transaction Details
Merchant Name: MAHARASHTRA STATE ROAD TRANSPORT CORPORATION
The charge will appear on your credit card / Account statement as MAHARASHTRA STATE ROAD TRANSPORT CORPORATION

Transaction Date & Time [protected]T12:23:27
Merchant Transaction Reference No. [protected]
Atom Transaction Reference No. [protected]
Payment Mode CC
Bank Name ICICI Bank
Amount 1295.00
Customer Name dattaram sawant
Customer Email Id dattaram.[protected]@parker.com

Transaction Status Success
Status Desc TRANSACTION IS SUCCESSFUL
3. Debit
INR 1008.90
A/c no. XX0312
[protected]:11:05
NBSM/13329953/MSRTC(BILLDESK)/
SMS BLOCKALL Cust ID to [protected], if not you-Axis Bank

4. Spent
Card no. XX7087
INR 1007.5
[protected]:02:07
MSRTC
SMS BLOCK 7087 to[protected], if not you - Axis Bank

Booked ticket on MSRTC site dated 8th, 9th and 19th May. 4 times amount debited from account also from credit card but ticket not booked.
Even after 10 days amount is not refunded from MSRTC.

Address: Pune

Maharashtra

I tried to book ticket yesterday, 17/5/2023 Time 22:40:16 with following details

login ID: onkarwaghmar

From SNGR (NEW SHIVAJI NAGAR PUNE- HAVELI- PUNE)
To ALB (ALIBAG- ALIBAG- RAIGAD)
Bus: 06:30 SWARGATE, PUNE to ALIBAG

Seats Number: 5, 27, 28, 29, 35

I have booked e-ticket via atomech (Msrtc booking window) yesterday....

Address: Pune

Maharashtra

I tried to book ticket yesterday 17/5/2023] Time :22:40:16 with following details

login ID: onkarwaghmar

From SNGR (NEW SHIVAJI NAGAR PUNE- HAVELI- PUNE)
To ALB (ALIBAG- ALIBAG- RAIGAD)
Bus: 06:30 SWARGATE, PUNE to ALIBAG

Seats Number: 5, 27, 28, 29, 35

I have booked e-ticket via atomech (Msrtc booking window) yesterday. I used debit card while booking a ticket. Total amount rs.655/- cut from my bank account.
Merchant Transaction Reference No.[protected]
Atom Transaction Reference No. [protected]
Payment Mode-UPI
Bank Name-ICICI Bank
Amount 655.00
(Transaction status - success)
I checked "my tickets"on msrtc web site, but ticket status was not available nor i have received booking confirmation sms.
I checked the "availability of the seats" which i have booked, but, it was showing seats are available on msrtc site even after my booking.
Also the ticket was not available in My Tickets.
I have sent emails to following ids and call the following phone numbers but no response -
Contact Number : [protected]
Support Contact Number-[protected]

Hello,

I have booked e-ticket via atomech (Msrtc booking window) today. I used UPI while booking a ticket. Total amount rs.285/-has been deducted from my bank account.
(Merchant transaction no - [[protected]])
(Atom transaction no [[protected]])
(Transaction status - success) This msg received instantly, but not my tickets
I checked "my tickets"on msrtc web site, but ticket status was not available nor have I received booking confirmation sms.
I checked the "availability of the seats" which i have booked, but, it was showing the seat that I had chosen (seat 9) is available on msrtc site even after my booking.

Please refund my amount as soon as possible.

Dear team,
It's is delay bus more than 2 hour's of Mumbai dapoli sleepers bus.
I travel with my 13 month's baby and wife.
I want to travel with good sleep that's why I choose sleeper bus.
There is no ideal washroom for ledies, and in the middle of night it's look like hounted place.
I need compansation from you for your poor service.

Thank regards
Rakesh Pawar
[protected]
[protected]@gmail.com

I have booked my ticket on 16/05/2023 from kasar sirsi To Swargate pune and seat 20 . I have made txn by billdesk using phone pay, payment done but ticket not booked
Kindly Resolve as soon as possible.

Transaction I'd was T2305162141280861378780

Please find attached document of payment transaction.

Thanks and regards

I have booked my ticket on 16/05/2023 from kasar sirsi To Swargate pune and seat 20. I have made txn by billdesk using UPI(Phonepay), payment done but ticket not booked
Kindly Resolve as soon as possible.

Transaction I'd was T2305161404507698336033

Please find attached document of payment transaction for reference.

Thanks and regards

I have booked my ticket on 16/05/2023 from kasar sirsi To Swargate pune and seat 05 & 13. I have made txn by billdesk using debit card, payment done but ticket not booked
Kindly Resolve as soon as possible.

Please find attached document of payment transaction.

Transaction reference no is [protected]

I have booked my ticket on 16/05/2023 from kasar sirsi To Swargate pune and seat 05 & 13. I have made txn by billdesk using debit card, payment done but ticket not booked
Kindly Resolve as soon as possible.

Please find attached document of payment transaction.

Thanks and regards.

Respected sir,
I have traveling from urun Islampur to Pune in 14.05.2023. I reserved ticket for traveling from Bus station before one day of traveling. I had was four reservation ticket. State transport Bus time was 4.00 pm from islampur. When I waiting for bus in islampur bus stand. after some time, I enquiry of bus in islampur stand we received information from bus station bus will be late and you will be ask for coming bus conductor for available seat for reservation. Bus came at 4.30 pm when I ask and communicate bus conductor he tell me only three seat available you need to adjust for four people in Three seat.
Same time one guys without reservation seat after me in islampur.
When I saw bus there is total five to six seat available. When I ask for seating that seat he told that they are reserved from karad. I request him if reserved person not available from karad can i accommodate that seat. He said ok.
After reaching karad. Bus not goes inside karad bus station and Conductor taking seat from karad highway. When I ask for please give one seat for me which is reserved; they told me this people are reserved person. when I doubt something is unfair. I said to conductor please seen those person ticket hard copy or identity proof they deny. We realised that something is unfair happen. I feel that Its goes wrong message to community to against MSRTC. I believe MSRTC team prime function is traveller can’t suffer.
My I request you please check truly.
Refer below Details of State Transport Bus (Shivshahi): -
Traveling Date: - 14.05.2023
Traveling Leaving Time: - 02.30 PM
Bus number :- MH06 BM 3722
Conductor Name: - Shinde

Good morning sir
I am from nagpur district. Basically I am a student I am traveled nagpur to khapa.
But buses are not following there timetable. i am stay 4 to 7 at bus stop but bus not coming. So please i request to follow timetable so we can reach my destination on time .
Thank you sir.

I have booked my ticket today from buldhana to pune for date 15 may 2023 and seat 23 & 24. I have made txn by Atom using phone pay upi, payment done but ticket not booked
Kindly Resolve as soon as possible.

कंडक्टर आणि चालक २ घे ही बोलत आहे की मंचर ला बस नाही थांबत गाडी नो आहे MH १४kq३१३९

I completed ticket payment on 15th Maay 2023 but not received any ticket.

Hello! On 13th May I booked my bus ticket for AC shivneri from Maitri park to Wakad, Pune and I even made the payment. But the ticket is not available on the portal nor I received any confirmation email.

I need the refund for my ticket. Please check the attachment below for my payment receipt.

I am shaikh yasmin 22 years old just booked my tickets for journey date 16 may 2023 from jamkhed toh kurla nehru nagar but after the transaction i didn't received my online ticket even after successful transaction

I had booked a ticket for seat no 21 from Parali to Airoli on MSRTC official website for bus 'Parali to Borivali Nancy Colony'on date 14 May 2023 at 09.16 am. The transaction 1015 rs was successful from my phonepe with transaction ID T2305140916039279975946 and UTR[protected]. When transaction was successful browser took me to the official website of MSRTC but ticket was not showing there. Also I had provided my data as a guest user with phone number [protected] and email ID [protected]@gmail.com but i did not get the ticket on my phone number or email ID either.

Today I have booked 2 bus tickets from Pune railway station to Dadar East Mumbai.

Money got deducted but I have not received any confirmation about tickets. I searched for such issue and found that it happened in past with several people. This needs to be fixed.

My login Id: Piyushj487
Date of transaction: 14-may-2023

When I reached the vashi toll plaza of navi mumbai, it showed low balance on the display screen, however it got deducted from my paytm balance. I informed the supervisor the same but he did not listen and forced me to pay the toll in cash and said to ask for a refund if it is deducted.
I dont know why they keep doing this. It has happened before too.
They charge inspite showing the message.