Claimed

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

1
Last updated Apr 30, 2024
Complaints 2425
Resolved
184
Unresolved
2241
Quick Links
Statistics
Share
Contacts

File a complaint to Maharashtra State Road Transport Corporation [MSRTC]

Having problems with Maharashtra State Road Transport Corporation [MSRTC]?

File a complaint and get it resolved by Maharashtra State Road Transport Corporation [MSRTC] customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Maharashtra State Road Transport Corporation [MSRTC]
Customer Service Contacts

Maharashtra State Road Transport Corporation [MSRTC] Phone Numbers

Phone
+91 20 2612 6218
803
278
+91 20 2612 2591
193
133

Maharashtra State Road Transport Corporation [MSRTC] Website

Maharashtra State Road Transport Corporation [MSRTC] Head Office Address

Pune Station, Pune
India
411001

Maharashtra State Road Transport Corporation [MSRTC] reviews & complaints page 17

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
Pavan Bhojane
Mar 20, 2023
Report
Copy

Complaint against local bus

Address:At post Shirajgaon mozari tq Tiosa dist amaravati

Bus no.MH40Y5140
They told us that bus not stop at gurukunj mozari but the bus has stop mozari and bus type is local,
Bus name is akot-nagpur
The has already mozari departed people and they can say us that bus not stop at that depo

My earlier complaint I have not given to me a follow back

We are waiting bus past 45 min and that time they told us that ..

Plz... Take some...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Y
yadnyesh1
from Pune, Maharashtra
Mar 19, 2023
Report
Copy

Payment Successful but ticket was not generated -

Hi,
My MSRTC userid is: yadnyesh1
I have booked MSRTC ticket from official MSRTC website.

Bus booking details are as follows:
Guhagar to Pune
Date of Journey : 26/03/2023
Boarding from: Shringar Tali (Guhagar)
Alighting to: Katraj
Seat number :7, 8, 9, 10
Amount = 1210.68

I have completed payment using NetBankingoption:...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
On[protected] the msrtc bus which should arrive at 8:30 pm was not arrived and the other msrtc drivers their said the bus cancelled we waited for 10 pm that night even bus didn't came nd we went through other bus as it was late, so as the bus cancelled we went to msrtc counter at vita depot for ticket money nd submitted the ticket their they enquired with atpadi depot and informed us that the bus was arrived on time but it wasn't as we waited...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Vaibhavk555
from Pune, Maharashtra
Mar 15, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Payment Successful but ticket was not generated

Address:PUNE

User id - Vaibhavk555

Journey - ICH to PUN

Date 20/03/2023

Payment was successful but the Ticket was not generated....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Shrikanttawari
from Mumbai, Maharashtra
Mar 14, 2023
Mar 14, 2023
This thread was updated on Mar 14, 2023
Report
Copy

Money debited but ticket not issue & also refund not received

Hi Team,

I was booking ticket in MSRTC portal, my 1st transaction was done, money debited but ticket not generated. so i was tried from mobile App of MSRTC again same issue that money debited but ticket not generated. I have received 1st transaction refund amount which i have done from billdesk payment gateway but i have not received refund of 2nd transaction which is done from Paytm gateway.

Regards,
Shrikant...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
K
Keshav1999
from Mumbai, Maharashtra
Mar 10, 2023
Report
Copy

Ticket not received after payment successful

Hi,
My MSRTC userid is: keshav19
I have booked MSRTC ticket from official MSRTC website.

Bus booking details are as follows:
Borivali Nancy Colony to Ajara
Date of Journey : 10/03/2023
Boarding from: Borivali Nancy colony
Alighting to: Satara
Seat number :20

I have completed payment using Paytm option:
Transaction ID :[protected]

After...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Vasudhakk
from Pune, Maharashtra
Mar 4, 2023
Report
Copy

Delayed bus and poor support

I have booked bus for 12.46 pm from pune.
After waiting for 2 hrs there is no sign for bus or any tracking update.
Highly disappointed and lowest quality service provided by shivshahi bus support.

I want my ticket refund....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
dipali8181
from Pen, Maharashtra
Mar 4, 2023
Report
Copy

Conductor asking extra money for not reserved seat

This is 4th of March 6.30am bus swargate to Alibaug. conductor said whole bus is full by reservation but I will adjust your seat just give me 100 rs extra.we were seating on jeshtha nagrik seat which was not reserved.
We refused to give extra money.
At nigadi 2 old ladies came and he offered our seat to them which was ok to us as they were older so we gave our seat no. 7 and 8.
The question is if we would have given the...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Moshimkazi
from Powai, Maharashtra
Mar 1, 2023
Report
Copy

Refund not done

Address:MSRTC online booking portal

I tried to book ticket on 13-Feb 2023 for the below details

User Id: Moshimkazi
Bus booking Details:
Date - 13-Feb-2023
Bus: Mhaswad to Chinchwad (Pune) 01:15 PM

The amount was deducted from my HSBC Bank throw internet banking (3rd party is Paytm) but the ticket was not booked .

Also the ticket is not available in My Tickets....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Thane

1. When I take ticket from Vashi to Pune, the price is 460.00, but in return when I purchase ticket from Pune to Vashi, it is 515.00. How two different rates can be for same journey, same route and same bus.

2. 1st Bus moved from Pune at 5.15 takes diesel which take too much time resulting there is inordinate delay and it get the purpose of doing journey at high price. We left Pune at 5.15 and reached Vashi 9.00 around 4 hours...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
akashhhhh10
Feb 23, 2023
Report
Copy

Payment done but did not received my bus ticket

Website:public.msrtcors.com/ticket_booking/ticket_booking.php

Hi,

My MSRTC user id is: akashhhhh10
I have booked an MSRTC ticket from the official MSRTC website.

Bus booking details are as follows:

Bus Service No : 747427
Route Name : NEW SHIVAJI NAGAR PUNE to SHIRDI via LONI
From : NEW SHIVAJI NAGAR PUNE
To : SHIRDI
Journey Date and Time : 24/02/23 09:00
Bus Service Type : ORDINARY EXPRESS
Seat number :16br...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
C
chitress
from Pune, Maharashtra
Feb 20, 2023
Report
Copy

Shivneri Booking Done but no ticket generated

I booked ticket on 20 Feb 2023 for Shivneri (Pune-Thane)The amount was deducted from my bank account but the Ticket is not Generated in MSRTC and neither have I received any confirmation SMS. My phone number is already saved on MSRTC website....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Mumbai

Hi,

My MSRTC user id is: rameshkumar0
I have booked an MSRTC ticket from the official MSRTC website.

Bus booking details are as follows:
Bus: Shivashahi, Borivali to Swargate, Pune
Time of Departure: 10:05AM
Date of Journey : 04/02/2023
Date of Booking: 03/02/2023
Boarding from: Sukurwadi Bus Stand, Borivali East
Seat number :17, 18
Transaction ID:[protected]br...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
H
hemant7682
from Mahad, Maharashtra
Feb 18, 2023
Report
Copy

Ticket not generated after completion of payment

Address:204, Life prestige bldg., naer Gandhi talkies, Bhoi ali, Mahad- Raigad

My MSRTC user id is: hemant7682
I have booked an MSRTC ticket from the official MSRTC website.

Bus booking details are as follows:
Bus: Ordinary express, Poladpur-Swargate
Time of Departure: 08:00Am
Date of Journey : 19/02/2023
Date of Booking: 18/02/2023
Boarding from: Mahad
Alighting to: Swargate
Seat number :17 and 18

I have completed payment using Google...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
ShubhaDK
Feb 18, 2023
Report
Copy

Shivneri delayed by more than 2 hours

Shivneri (Swargate Pune to Nancy Colony Borivali) was scheduled to depart at 18:00hrs was delayed for 2hours.

I am requesting a full refund of the ticket accordingly to the policy of bus cancellation as the delay was unreasonably wrong....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Prajakta20
from Baramati, Maharashtra
Feb 17, 2023
Report
Copy

No bus for long time and tickets are not booked properly

For non stop booking from Pune to Baramati buses are not available for longer duration and when bus come, seats gets full but the queue does not reduce. Don't know how they are booking the tickets....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Pal pintu
Feb 17, 2023
Report
Copy

Daily Traffic jam in areas

Address:Valai pada Santosh bhuvan nallasopara east palghar 401209 Maharashtra

माननीय महोदय/महोदया मेरा नाम पिंटू पाल है और मैं संतोष भुवान नल्लासोपारा पूर्व का निवासी हूं। मैं आप का ध्यान एक ऐसे समस्याओ पर केंद्रित करना चाहता हूं।जो रोजाना यहां के...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
Address:1304 Orchid Residency, Plot-63, Sector-14, KOPARKHAIRANE, Navi M

Dear Sir,
While we were travelling in your subject AC Bus today, we faced acute inconvenience because of withdrawing AC services by the driver of the bus frequently. While enquiring the reason for his such action (without any intimation to the passengers) he told that the bus is unable to run along the high altitudes with AC in operation.
How funny is said explanation.
In that case why your bus runs in the route and...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
I paid but ticket not received. I want refund of my money.
From swargate, pune
To alibag
15 feb 23, 7;30
Seat no. 20
Name; Simi...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Simi15
Feb 15, 2023
Report
Copy

Send my ticket immediately

Address:MSRTC

I paid but ticket not received. Just give my ticket to show the conductor.
From swargate, pune
To alibag
15 feb 23, 7;30
Seat no. 20
Name; Simi...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy