Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

I tried to book ticket on 13-Feb 2023 for the below details

User Id: Moshimkazi
Bus booking Details:
Date - 13-Feb-2023
Bus: Mhaswad to Chinchwad (Pune) 01:15 PM

The amount was deducted from my HSBC Bank throw internet banking (3rd party is Paytm) but the ticket was not booked .

Also the ticket is not available in My Tickets.

1. When I take ticket from Vashi to Pune, the price is 460.00, but in return when I purchase ticket from Pune to Vashi, it is 515.00. How two different rates can be for same journey, same route and same bus.

2. 1st Bus moved from Pune at 5.15 takes diesel which take too much time resulting there is inordinate delay and it get the purpose of doing journey at high price. We left Pune at 5.15 and reached Vashi 9.00 around 4 hours which is too hight time. Normally we may highest price because of expectation of timely journey. We can understand traffic which is not in hand of anybody, but time in taking diesel on account of passengers is at all not justified.

The ticket for to and fro journey should be same and filling diesel on time and cost of passengers should be stopped. At least 1st bus leaving Pune should have diesel in tank.

Thanks
A k Srivastava

Hi,

My MSRTC user id is: akashhhhh10
I have booked an MSRTC ticket from the official MSRTC website.

Bus booking details are as follows:

Bus Service No : 747427
Route Name : NEW SHIVAJI NAGAR PUNE to SHIRDI via LONI
From : NEW SHIVAJI NAGAR PUNE
To : SHIRDI
Journey Date and Time : 24/02/23 09:00
Bus Service Type : ORDINARY EXPRESS
Seat number :16

I have completed payment using Google Pay:

After payment the website directly got redirected to the home page instead of showing ticket details. I have not received a ticket on my mobile number as well as email id. Please send my ticket details as soon as possible. Or refund it to me immediately please.

I booked ticket on 20 Feb 2023 for Shivneri (Pune-Thane)The amount was deducted from my bank account but the Ticket is not Generated in MSRTC and neither have I received any confirmation SMS. My phone number is already saved on MSRTC website.

Hi,

My MSRTC user id is: rameshkumar0
I have booked an MSRTC ticket from the official MSRTC website.

Bus booking details are as follows:
Bus: Shivashahi, Borivali to Swargate, Pune
Time of Departure: 10:05AM
Date of Journey : 04/02/2023
Date of Booking: 03/02/2023
Boarding from: Sukurwadi Bus Stand, Borivali East
Seat number :17, 18
Transaction ID:[protected]
Amount: Rs. 750/-

I have completed payment using BHIM UPI (Debited from Credit Card):

After payment the website directly got redirected to the home page instead of showing ticket details. I have not received a ticket on my mobile number as well as email id. Please look into the matter and refund it to me immediately please. (Already 16 days pass but refund not received)

My MSRTC user id is: hemant7682
I have booked an MSRTC ticket from the official MSRTC website.

Bus booking details are as follows:
Bus: Ordinary express, Poladpur-Swargate
Time of Departure: 08:00Am
Date of Journey : 19/02/2023
Date of Booking: 18/02/2023
Boarding from: Mahad
Alighting to: Swargate
Seat number :17 and 18

I have completed payment using Google pay:
Upi transaction ID :[protected]

After payment the website directly got redirected to the home page instead of showing ticket details. I have not received a ticket on my mobile number as well as email id. Please send my ticket details as soon as possible. Or refund it to me immediately please.

Shivneri (Swargate Pune to Nancy Colony Borivali) was scheduled to depart at 18:00hrs was delayed for 2hours.

I am requesting a full refund of the ticket accordingly to the policy of bus cancellation as the delay was unreasonably wrong.

For non stop booking from Pune to Baramati buses are not available for longer duration and when bus come, seats gets full but the queue does not reduce. Don't know how they are booking the tickets.

माननीय महोदय/महोदया मेरा नाम पिंटू पाल है और मैं संतोष भुवान नल्लासोपारा पूर्व का निवासी हूं। मैं आप का ध्यान एक ऐसे समस्याओ पर केंद्रित करना चाहता हूं।जो रोजाना यहां के लोगो को सामना करना पड़ता है। नल्ल्लासोपरा पूर्व पोलिस स्टेशन के सामने एक चौक है इस चौक पे रोज शाम को 8 बजे से लेकर रात के 11 बजे तक ट्राफिक जाम रहता हैं। पर दुर्भाग्य की बात यह है कि यहां उस समय कोई ट्राफिक पोलिस नहीं दिखाई देते। जिससे लोगो को काफी परेशानी का सामना करना पड़ता हैं। उस समय पूरा रोड ट्राफिक से जाम हो जाता है।और 3 से 4 घंटे तक ऐसे ही ट्राफिक लगा रहता है।
सबसे ज्यादा ऑटो रिक्शा चालको के वजह से ट्रैफिक जाम होता है। लेकीन आर.टी.ओ इस पर कोई कार्यवाही नहीं करते जिससे इस चौक पर रोजना ट्रैफिक जाम होता है ।
आप से नम्र विनंती है कि आप यहां शीघ्र अति शीघ्र आप के अधिकारियों द्वारा कार्यवाही करके यहां के लोगो को इस समस्या से छुटकारा दिलाए।
धन्यवाद!!!

Dear Sir,
While we were travelling in your subject AC Bus today, we faced acute inconvenience because of withdrawing AC services by the driver of the bus frequently. While enquiring the reason for his such action (without any intimation to the passengers) he told that the bus is unable to run along the high altitudes with AC in operation.
How funny is said explanation.
In that case why your bus runs in the route and who has given you the permission to operate in that route ?
I attach here with my said Bus ticket which I purchased from Alibag bus depot today for your information.
I want an immediate explanation in writing for the said inconvenience, we all the passengers had to face failing which appropriate legal action will be initiated against MSRTC with compensation thereof.

Regards,

P. K. Sarkar
From Alibag
Mob:[protected] / [protected]

Sending from my hand phone...!

I paid but ticket not received. I want refund of my money.
From swargate, pune
To alibag
15 feb 23, 7;30
Seat no. 20
Name; Simi

I paid but ticket not received. Just give my ticket to show the conductor.
From swargate, pune
To alibag
15 feb 23, 7;30
Seat no. 20
Name; Simi

दि . 14 फेब्रुवारी 2023 रोजी रात्री. 8.30
वाजता मी नितीन गोपाळ वाघमारे रा. बार्शी उस्मानाबाद आगाराच्या पुणे उस्मानाबाद या एशियाड बस मध्ये कुर्डुवाडीत बार्शीला येनेसाठी बसलो.
येताना माझे truke कंपनीचे हेडफोन वायरलेस केस सह बस मध्ये राहिले.
मी Osmanabad आगराशी संपर्क करण्याचा प्रयत्न केला पण होऊ शकाल नाही.
बस तिकीटाची छपाई अत्यंत अस्पष्ट असल्याने अधिक माहिती देऊ शकत नाही.
[protected] हा माझा मोबाईल नंबर आहे

Dear Respected,

This is to bring it to your notice that,
It was very much unfortunate to have a bad behaviour, Arrogancy, abusing from your one of the Bus Lady Conductor who was in bus no *MH 14 BT 4920*, which we had a Journey from Pune to Belagavi on 10th Feb 2023 at 11.25 pm starting point Swarget Pune,

1) when we had a Reservation, she has allowed NON reserved person to sit at our leg space and in a threatening tone she asked us to adjust,

2) After filling the entire seats aslo, she had a adjustment with some of the NON reserved passengers, by making half charge ticket and some percentage she was taking cash as a bribe

3) Many of the luggage was supposed to be allowed with making luggage receipts, where as in that matter she has cash adjustment with the NON reserved passengers, ( i do not know the conductor name, but have taken the photo of her and attached in the mail for your reference ) in this luggage matter your next conductor which shifted to next lady at Kolhapur, she was the one who identified and promptly did her job to making the luggage receipt of the same,

4) When we have raised the question to her that why you are allowing such person in the reservation place, then suddenly she started abusing us, where as we were four members from our family that is myself, two sisters, and mother, with out understanding the relationship, she has started giving unwanted relationship name, which was out of sense of humour or right behaviour from any of the Government service holder.

4) Despite we were in the right manner, but she was threatening us to take us to Police station and make the police complaint, in reverse she was doing all illegal activities in the bus and deceiving MSRTC,

5) We are from Belagavi, and with our family members we were talking in our language Kannada, on the same she started making the issue of Karnataka and Maharashtra people are like enemies, which was not a healthy behaviour towards any other than Marathi language passengers, this kind of behaviour will avoid us to avoide Maharashtra transportation in future,

6) Also in Marathi with out using Plural words, she continued to speak on Singular words with lots of abusing words, ( which was projecting as Mannerless Lady, even other passengers were keeping her away from this bahavior )

*Here i am under impression that you will take my all statements and complaint very SERIOUSLY and take the proper action on that lady conductor to avoide such behaviour to future passengers*

*Note:- Action taken acknowledgement from your side would be highly appreciable*

Route: Pune to Belagavi
*Ticket No: TS3C22244241*
Passenger: Divya (31, FEMALE)
PNR: 45965462/678466/[protected]
*Travels: MSRTC*
Departure: 11:25 PM Feb 10, 2023
*Seat Numbers: 31, 30, 26, 25*

Regards

Vinod S Aralikatti

Hi,
Like yesterday, today also same thing happened.
Rs 590 deducted and no ticket received
Transaction Date 10 feb 2023 between 12 to 12.30 noon.
nobody is picking the phone
Userid : bhamarevk
mobile : [protected]

Hello,

I have booked e-ticket via atomech (Msrtc booking window) yesterday. I used debit card while booking a ticket. Total amount rs.594/- cut from my bank account.
I checked "my tickets"on msrtc web site, but ticket status was not available nor i have received booking confirmation sms.
I checked the "availability of the seats" which i have booked, but, it was showing seats are available on msrtc site even after my booking.

I have sent emails to following ids and call the following phone numbers but no response -
[protected]@gmail.com
[protected]@trimax.in

Hello,
I undersigned Parag M Desai(travelling currently), would like to complaint about driver of MSRTC mumbai to pune shivneri bus M[protected], bus no (last 4 digits)-7799, date-8 feb-2023, time 15:31:00
After leaving food mall driver took nasty road to connect to express way that caused 2 bags falling from top
1. One heavy bag fallen very next to senior citizen
2. Laptop bag fallen from that height.
When asked to drive properly, the behavior was too rude where he asked me not to seat on seats( dont know what does it mean?, if not seat on seats then where to seat?) . Also he refused to provide his name for this complaint.
I have below concerns and hope you address it and provide me satisfying solution by keeping me informed till last action.
My concerns
1. Is there any training provided for taking proper road for safety of passengers? If yes what action is taken in such case and what action will be taken in this case ? Need justification
2. What if something happens to belongings? Hope MSRTC is responsible to get it repaid ?
3. What actions taken in such behavioral issues ?What process you have in such cases?
And what action will be taken in this case? Keep me updated

Regards,
Parag M Desai
Contact no[protected]

Hello,
I am Pranav kachare, travelling from sangli to pune ( Swargate) in shivshahi bus . I choose shivshahi because they promise to provide charging facility in a bus . While traveling charging slot is not working. I complaint this issue to the conductor they said invertor is not working that's why charging slot closed . I am planning to register case in consumer court .

Just 30 mins period I tried to book ticket from Thane Vandana to Koregaon for my father who is senior citizen.
First time I paid through available PayTM payment gateway i opted for UPI transaction, amount deducted of INR 210/- but ticket not generated.
So I tried second time same ticket booking through BillDESK payment gateway and on MSRTC website through credit card payment deducted of INR 211.57 but this time also ticket NOT generated.
I request refund of my amounts, and request to MSRTC to keep website off if not working, this is your regular behavior to LOOT the passengers!!

Passenger Name - VITHAL BAPURAO SAWANT
Travel date - 5th Feb 2023 bus from Thane Vandana to Koregaon ( Bus last stop - Vaduj )
PAYMENT done from - SANDEEP VITHAL SAWANT

I tried to book ticket from Thane Vandana to Koregaon for my father who is senior citizen.
First time I paid through available PayTM payment gateway i opted for UPI transaction, amount deducted of INR 210/- but ticket not generated.
So I tried second time same ticket booking through BillDESK payment gateway and on MSRTC website through credit card payment deducted of INR 211.57 but this time also ticket NOT generated.
I request refund of my amounts, and request to MSRTC to keep website off if not working, this is your regular behavior to LOOT the passengers!!