Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Today I booked ticket for Surat to Dhule via MSRTC app, I did payment via ATOM
UPI, but did not get any confirmation for the ticket. Please send tickets to my email id : [protected]@gmail.com or refund the same.

Date of Travel : 18 Oct 2022
Departure City : Surat [GUJ]
Destination: Dhule [MH]
Merchant Transaction Reference No: [protected]
Atom Transaction Reference No: [protected]
Amount : 270

Attatched image of transaction response

Hi,

My Msrtc user id is: Pratikshad16
I have booked an MSRTC ticket from the official MSRTC website.

Bus booking details are as follows:
Bus:Beed to Shivajinagar, Pune
Date of Journey : 25/09/2022
Boarding from: Shirur kasar
Alighting to: Shivajinagar Pune
Seat number :13

I have completed payment using Paytm option:(Google Pay)attached is screenshot for your reference.

After payment the website directly got redirected to the home page instead of showing ticket details. I have not received a ticket on my mobile number as well as email id. Please send my refund it to me immediately please.

I had booked a ticket for my realtive from Mumbai (Mulund ) to Alibag of Shivshahi bus using MSRTC online booking portal. The seating arrangement was showing seat No. as 43 ( The seat just behind drivers cabin) since the realtive is senior citizen. However after actual boarding the bus we came to know that the seat was far behind and not as what shown in seating arrangement / selection chart. I really fail to understand whether any department...

My MSRTC user id is: iqbalnajma
I have booked an MSRTC ticket from the official MSRTC website.

Bus booking details are as follows:
Shrivardhan to Swargate, Pune
Date of Journey : 18/09/2022
Boarding from: Mhasala
Alighting to: Swargate
Seat number :9

I have completed payment using Paytm option:(Google Pay)attached is screenshot for your reference.
UPI Transaction ID :[protected]

After payment the website directly got redirected to the home page instead of showing ticket details. I have not received a ticket on my mobile number as well as email id. Please send my ticket details as soon as possible. Or refund it to me immediately please.
Thank you

(MH 14 BT-4958) I asked the conductor standing near a blue colour semi luxury bus at station on what time will the bus reach Vashi. She mis guided me saying it's a non stop bus. However the bus towards Mumbai took a left from dehuroad to wakad for refueling and took a stop at food plaza which as caused me a lose at work as i reached 2hours and 37mins late.

I cancelled my ticket on 6th August however after calling toll free no they stated that they already proceed for refund then even after month I have not received any refund kindly look into this and find cancellation voucher for your reference

My name is Rajesh Kumar and I forgot my HP laptop bag in Pune-Indapur Bus on 6/9/22 departed from Patas at 7:20 and reached Pune at 9:10, I have earphone and I'd card in it. Please help me in getting my bag back.

Thank you.

I had booked one bus ticket of Shivneri Bus for 2/09/2022 from Gundawali, Andheri to Vanaj, Pune for 6.00 pm bus from Boriwali. Expected time at Gundawali was 6.30 pm but I had waited till 8.00 pm bus Bus didnt came also there was no communication from your side. Also I called up customer care number [protected](mention on website) but it was saying that its invalid number. Hence at 8.00 pm took another bus. Now nobody responding properly for refund of my Bus fare as there was no mistake from me side.
Hence requesting you to kindly inform your team to process the refund.

Date of Journey : 02/09/2022
Boarding Point : Gundawali, Andheri
Drop Point : Vanaj, Pune
Bus : Shivneri
Time : 6.00pm from starting point(ie Boriwali)

Sir,

My name is Navanath madhukar Nikam and i have staying in kamothe panvel navi mumbai. i was booked msrtc bus seat at 22 aug 2022 with 697 rupees for 30/08/2022. Boarding time was 9:42pm so i was waiting with other two persons booked this bus from 9:00pm at the boarding point to midnight 4am. but bus not came or even they was not called me or other passengers. we are frustrated and went from milk tacker. i was called so many times to mumbai Central bus depo but they dont respose me or said we don't know about that bus .i am from very poor family and sir want my money return as soon as possible.otherwise i will go to media and political social worker in thane . please take note . kindly take action on bus driver and conductor.my ticket is attached below please check.

Ladies carry heavy luggage and keep it on seat not allowing other passenger to seat

Hi,

My MSRTC user id is: ChitrangiTir
I have booked an MSRTC ticket from the official MSRTC website.

Bus booking details are as follows:
Bus: Shivashahi, Shivaji Nagar, Pune to Panaji
Time of Departure: 20:30
Date of Journey : 31/08/2022
Date of Booking: 31/08/2022
Boarding from: Shivaji nagar pune
Alighting to: Oros
Seat number :24

I have completed payment using Net banking option with ICICI bank:
Transaction ID :BIL/ONL/[protected]

After payment the website directly got redirected to the home page instead of showing ticket details. I have not received a ticket on my mobile number as well as email id. Please send my ticket details as soon as possible. Or refund it to me immediately please.

Hi,
I have booked MSRTC ticket from official MSRTC website by guest login
using email: [protected]@gmail.com
Bus booking details are as follows:
email : [protected]@gmail.com
Swargate, Pune to Satara
Date of Journey : 30/08/2022
Boarding from: Swargate
Alighting to: Satara
Total Seat nos = 6 seats(2 lady, 4 general)
I have completed payment using debit card:
Transaction ID :[protected]

After payment website directly got redirected to home page instead of showing ticket details. I have not received ticket on mobile number as well as email id. Please look into this matter asap.
Thank you

I was travelling to from pune to sangli on Monday 29 august 2022 .
Bus number MH20BL1361..It is Rajguru to sangli..
Bis drive took break near satara.what is correct break time ?..He took32 mins..First told everyone that bus will stop for 15 min..But he took 32 mins..When asked rudly told us that hotel didnt take order..Due to him we are late..
Please give warning to this both driver and conducter after investigation..
Thanks

अर्जदार : संजयकुमार शांतीलाल शहा. मोबाइल नं. : [protected] / [protected]
प्लॉट नं. २०, टेलीफोन कॉलनी, गोंदूर रोड, देवपूर, धुळे (424005)

मी व माझ्या कुटूंबीयांकरीता तिन तिकीटे www.b.redbus.com वरुन ऑनलाइन बुक केले होते. सदरची तिकीटे ही चेंबूर (मुंबई) येथील मैत्री पार्क ते बारामतीसाठी शिवनेरी AC Seater 2+2 ची होती. परंतू ही शिवनेरी बस नादुस्त असल्यामुळे त्या ऐवजी परीवर्तन (Non AC) साधी बस पाठविण्यात आली होती. बस नंबर MH 14 BT 3769, परेल (मुंबई ) ते अकलूज ही बस पाठविण्यात आली होती. कृपया AC बसचे तिकीट व साध्या बसच्या तिकीटाच्या दरांमधील फरकाची रक्कम मला परत मिळावी ही विनंती.
तिकीटांबाबतचा तपशील
प्रवासाची तारीख : 20 ऑगस्ट 2022
तिकीट नंबर : 44459756
PNR नंबर : 44459756 /750206 /[protected]
ट्रीप नंबर : SLPL 0007124
बस नंबर : MH-14, BT 3769 ( परेल ने अकलूज )
प्रवासाचे ठिकाण : मैत्री पार्क, चेंबूर, मुंबई ते बारामती
प्रवासाची वेळ : मैत्री पार्क 21:48
रेडबस तिकीट I.D. : TR[protected]
प्रवाशांची नावे : 1) संजयकुमार शहा 2) प्रतिक्षा शहा 3) योगीता शहा
एकुण भाडे : रुपये 1695/-
बसचा प्रकार : परीवर्तन ( साधी Non AC )

आपला विश्वासू

( संजयकुमार शहा, धुळे )

I & my colleague travel everyday Aurangabad naka to Niphad in morning time 7.00AM to 7.40AM we all stand at aurangabad naka and waiting for red buses but not a single red bus come in this time period & We all have service bus pass. In this time period there is no red buses frequency. But in that time MSRTC provide hirkani & shivshahi buses which is not applicable for service pass. So we all request to MSRTC provide red buses also in that time period (7:00am to 7:40am aurangabad naka)

Hi,

My MSRTC user id is: iqbalnajma
I have booked an MSRTC ticket from the official MSRTC website.

Bus booking details are as follows:
Shrivardhan to Swargate, Pune
Date of Journey : 28/08/2022
Boarding from: Mhasala
Alighting to: Swargate
Seat number :24

I have completed payment using Paytm option:(Google Pay)attached is screenshot for your reference.
UPI Transaction ID :[protected]

After payment the website directly got redirected to the home page instead of showing ticket details. I have not received a ticket on my mobile number as well as email id. Please send my ticket details as soon as possible. Or refund it to me immediately please.
Thank you

I booked ticket for pune from Navapur on 22nd August 2022. The boarding point was from visarwadi at 6:40 pm and I reached the bustop at 6:25 pm and waited for about 2 hours but the bus didn't arrive. When I called at the Navapur depot they said the bus left on time but then where did it go as it didn't arrive at Visarwadi.
I just want refund of the money as I believe I was at no fault.
Please help me with the same.

Dear Sir/Madam,
I booked 3 online ticket Seat number 9, 13, 14 on 16th of April 2022 for Pune Balewadi to Mumbai Dadar in 5:30 am AC Shivneri (Which start from Swargate).
We were at balewadi stop by 5:40 am as bus time was given of 5:43 am for Balewadi stop
We waited till 7am and the bus did not came.
we called on toll free number several time during this time only once some one attended the phone and he just said that wait there the bus will come.
We confirmed to the person that we are waiting at Radha chowk of Balewadi and he said "Haan bus aayegee wait karo" but till 7am bus did not came and at last we booked a cab and travel to mumbai.

Later on 20th April I reached Swargate bus stop to make a complaint of same and there I met "Mulani Madam" and she confirmed that bus has started late that day at 7:30 am due to strike and that is why it could not reach on time there.
Please note that there was no pre-intimation given to me of this unexpected delay.

Madam Mulani has taken a application of refund with a copy of online booked ticket from me and asured me that it will be refunded back in full (i.e. 1605/-) and adviced me that incase it has not reflect in your account back please talk on same toll free number [protected] for followup.

I called several time on this number but most of tme find busy and if ringed no one responded.
Can you please look into this matter and help me to get my refund.

Regards,
Vivek Malviya
vivek.[protected]@gmail.com
[protected]

Amravati- Khandwa Bus is not reaching to destination from last 15 days . Bus is belong to Amravati depot.

According to my observation Driver and conductor contrarily doing this to te passenger.

I'm working at Khandwa location and daily i used to check Maharashtra state transport bus Amravati-Khandwa for going to Amravati. Butt bus is not reaching to Khandwa fron last 15 days.

Kindly need serious attention on this issue .

I am Rajendra Vinatak Dudhane booked a ticket through MSRTC online website on[protected] from Mahad to Kalyan of bus service no 760364. Booking timing was 2.22 PM. But ticket is not booked and amount of Rs. 523.90 debited from HDFC bank account.
Also, i am not able to view ticket under MYTICKETS-Ticket Details tab.

Request you to refund the same ASAP.