Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Hello,
I have booked e-ticket via atomech (Msrtc booking window) on 29/11/2022 from swargate (pune) to vishrambag (sangli) for Date 1/12/2022 bus type shivshai, Bus time 10.30 PM . I used Gpay while booking a ticket. Total amount rs.530/- cut from my bank account.
I checked "my tickets"on msrtc web site, but ticket status was not available nor i have received booking confirmation sms.
I checked the "availability of the seats" which i have booked, but, it was showing seats are available on msrtc site even after my booking.

I booked 2 tickets for Satara from swargate bus stop from the MSRTC website; a transaction of Rs310(GPAY) was completed but the ticket was not booked. It was on 20th October 2022. The authorities at the swargate bus stop it would be refunded in a week or two but still hasn't been refunded.
transaction-id:[protected]

The bus conductor name is rajani wankhade from malkapur depot it's under buldhana division
This lady getting a money from passenger but she denied to give bus tickets and if passenger don't have change then she didn't give change money if passenger asking about extra charges she threatened to drop out from bus just coz of passenger not given money in changes any passenger asking about the tickets she was treated the passenger very rudely and taking advantage about his position in government services
This happening form lots of month
Kindly take a action against her otherwise we will strick against this crime

I tried to book ticket today, 25th November, 2022 at around 7:27 PM with following details

login ID: shreyastawa
From Mumbai (Mumbai-Mumbai-Mumbai)
To BMT(Baramati-Baramati-Pune)
Bus: 17:31 AC Shivneri
Seat: 26(NOT window)

The amount was deducted from my SBI Bank Account but the ticket was not booked as the page displaying ticket and intimating passenger to print, did not appear.

Also the ticket was not available in My Tickets.

Today when i was booking ticket my money was deducted but the ticket was not book so please refund my my money ASAP on priority basis, details as per below.

Dear SURAJ JOSHI

You have successfully made a payment of ₹ 730.00 for your order on MAHARASHTRA STATE ROAD TRANSPORT CORPORATION using Atom Gateway. The Atom Transaction Reference No. for this payment is [protected] (details annexed below).

Transaction DetailsMerchant Name: MAHARASHTRA STATE ROAD TRANSPORT CORPORATION
The charge will appear on your credit card / Account statement as MAHARASHTRA STATE ROAD TRANSPORT CORPORATIONTransaction Date & Time[protected]T12:48:42Merchant Transaction Reference No.[protected]Atom Transaction Reference No.[protected]Payment ModeDCBank NameHdfc BankAmount730.00Customer NameSURAJ JOSHICustomer Email [protected]@gmail.comTransaction StatusSuccessStatus DescSUCCESS

For any queries, Please contact the merchant MAHARASHTRA STATE ROAD TRANSPORT CORPORATION

Regards,
Atom Team

Today when i booking MSRTC ticket my money was deducted but the ticket was not book so please refund me my money ASAP on priority basis

I need a G R for the half tickets age period .
If any driver need to take half ticket at age of 5 years .

I have booked an MSRTC ticket from the official MSRTC website.

Bus booking details are as follows:
Bus: Ordinary Express, Shrivardhan to mumbai central via mhasala
Time of Departure: 05:00
Date of Booking: 07/11/2022
Date of Journey : 08/11/2022
Boarding from: Shrivardhan
Alighting to: Maitri Park
Seat number: 16

I have completed payment using Gpay upi :
UPI ID: [protected]@okhdfcank

After payment the website directly got redirected to the home page instead of showing ticket details. I have not received a ticket on my mobile number as well as email id. i also check in my ticket details option but not found. i wait for 1 week for refund. Please send refund it to me immediately please.

Phaltan swargte depo bus not stop at kalaj although there is stop mention in tickets

My MSRTC user id is: Kuwarpk789
I have booked an MSRTC ticket from the official MSRTC website.
Bus booking details are as follows:
Bus: Shahada to Vapi (guj)
Date of Journey: 29/10/2022
Date of Booking: 29/10/2022
I have completed payment using Phonepe:

After payment the website directly got redirected to the home page instead of showing ticket details. I have not received a ticket on my mobile number as well as email id.
It has been 14 days and I have not received a refund so refund it to me immediately please.

Hi Team,

Canceled ticket Refund amount not receive yet, please check and confirm regarding return status.

Cancellation voucher 44997552
Date of cancellation[protected].
Ticket number[protected]

Route - Sangavi stand to Amravati via khamgaon

Bus type- Sleeperseaterordinary
Total fare- 1180

Please look into it.

Thank you

Sadar bus no MH20 Bl 2977
date=[protected]
aaj sakali 7.30 vajta gondavle boisar hya bus madhe pravas karat hoto ..pravas karaltana mala ek disun aale ki jya thikani mi baslo hoto seat no 23 24..tya thankani hat thevyala stand hote.. parantu tya stand la rubber grip nvahte.. tyamule bahutek vela te hatala lagte..mothi ija hovu naye mnun vinanti karto ki pratek bus madhe stand chake karun tyavr rubber grip basvun ghene.. ashi vinati
boisar aagar

I want to file a complaint against a bus conductor, an incident that occurred with me yesterday, i.e. on 31/10/2022. I was travelling to Alibaug from Thane CBS. The fare amounted to be ₹310, for two passengers. I gave the conductor ₹510 and he returned me ₹200 in denominations of 2 hundred rupee notes. But after a while, he came to me and started arguing that he gave me 3notes of ₹100 by mistake. I said him that he hadn't, but he did not listen and even checked my wallet. I want to know that who gave a bus conductor, the right to check a passenger's wallet? I had a 100rupee note already with me, which I took from my home, but the conductor on checking the wallet said that I have 3hundred rupee notes, that means that he was correct and he took a 100 rupee note from me forcefully. On asking about how could he do such, he said me to not to act smart otherwise he would slap me and get me down from the bus. Is this behavior acceptable at any cost? Are these the people at a passenger's service and Is this the service of MSRTC? The issue is not of 100 rupees, the issue is of the behavior and his acts which is not acceptable. He proved me wrong and as a thief in front of the public. I don't care for the money, but I do care for my respect. I have the bus details with me and I am attaching the pic of ticket as well. I request you to take strict action against such employee as soon as possible. I hope that my complaint would be resolved at the earliest and that proper and strict action should be taken against that bus conductor.
Bus route- Nalasopara to Murud via Alibaug, Pen
Bus number- MH-07/C-7415

This happened near kalyan railway station near bus depot at 1 November 2022 9:20 am driver was giving bad words n fighting with me for no reason and snatched my phone when i was taking pictures of him i reached to the msrtc office kalyan but they took no action MH 03 CU 7946

I travel to office daily from Gadhinglaj-Ajra bus leaving at 9.00 am but the Gadhinglaj-Ajra bus leaving at 9.00 am never arrives on time so I am not able to reach office on time due to which I get late mark. After complaining about this to the depot manager, nothing has changed.
Like I was inconvenienced, my fellow travelers are suffering from this.
As per my overall experience Gadhinglaj Depot and Ajra Depot are not paying attention to the bus time table but it should be discussed accordingly.

Good evening sir
My self akash jethe i booked online ticket beed to Mumbai on 29/10/2022
From MSRTC website payment was done Rs 920 payment message received Atom Transaction Reference No. for this payment is [protected]
But ticket was not booked I have to pay again for travel
I have suffered very stressful situations
I didn't received refund of my paid amount
I want refund of my paid amount Rs 920
Plz needful for us

Thanking you
Akash jethe

Hi, My name is Purvi, I am a student and an intern. I was travelling from Nashik to Pune.Booked my ticket online for the 2:40pm bus which was supposed to reach by 8:00pm.Bus number MH OS EM 1296The bus failed on the way at 4:30.The replacement bus was going to reach at 6:30 which means I would have reached by 1:00-2:00 am at night.As a solo female traveller its extremely unsafe and I had to find a return bus on highway back to nasik.This is the 4th time in past 3 months the bus has failed.I paid 520rs for the ticket.50 for the bus to nasik and again 50 to reach home. The transport has become extremely unreliable. I would like a refund or another ticket . I cannot afford two tickets for the same trip. Please help.

I tried to book ticket yesterday 29-Oct for the below details

User Id: shahabhi
Bus booking Details:
Date - 30-Oct-2022
Bus: Pune-Kopargaon 2PM shivshahi
Seat: 11, 12

The amount was deducted from my AXIS Bank Credit card but the ticket was not booked as the page displaying ticket and intimating passenger to print, did not appear.

Also the ticket is not available in My Tickets.

My MSRTC registered Mobile number is [protected]
Email ID is rajan.[protected]@gmail.com

It has been more than six months now and I have not received a refund yet for the failed transaction.

Please assist.

ticket booking at:
[protected]:31:54.0 FAILED

Hi,

I was booked a ticket on 30th oct 2022 from Sangli to Pune. I tried to cancel my ticket multiple times before 2 days, due to medical emergency. It is not allowing me to cancellation or rescheduling. I respect the policy the red bus has on cancellation charges, atleast deduct the charges and send me the remaining amount. It is disappointing that few are able to cancel for few it depends on the operator policy. Please help me with my refund.

Ticket no -TRBQ99525486
On 30th oct 2022
Sangli to Pune