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Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

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Updated: Nov 28, 2025
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Maharashtra State Road Transport Corporation [MSRTC] reviews & complaints page 25

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V
Vip@2611
from Mumbai, Maharashtra
Jul 8, 2022
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Address: mumbai

My ticket has been not confirmed and there is a balance cut in my account
so please refund my balance ...

merchant transaction ref .[protected]
atom transaction ref. [protected]
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    P
    Pranali d
    from Nagpur, Maharashtra
    Jul 8, 2022
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    Address: Near nirmiti heights jaitala nagpur

    In jaitala near nirmiti heights water get clogged every time with rain water and other end of road is blocked by the personal construction material...We are facing difficulty reaching home. Neither vehicle nor walking.
    +2 photos
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      B
      believersasif
      from Pune, Maharashtra
      Jun 27, 2022
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      Address: C703, UNITY PARK, KONDHWA, PUNE

      Alert, a Killer machine on Road, And that is the MSRTC bus No: MH06 S8929.

      I have seen that horror today 27/06/2022. between 11 AM - 11:15 AM while going towards SWARGATE from NANA PETH.

      The driver has no ethics of cutting lines. I just want to ask you MSRTC is you started hiring F1 pilates for the ST bus or what?

      If not then please limit this kind of driver and don't let a common man's life in danger.

      Please take action on this kind of driver or surely this man will be the reason for the accident one day.
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        A
        ameya0522
        Jun 25, 2022
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        I tried to book ticket today, 25th June, 2022 at around 5.45 PM with following details

        login ID: Ameya0523
        From Pune
        To Mulund
        Bus: AC Shivneri
        Seat: 25 26

        The amount was deducted from my SBI Bank Account but the ticket was not booked as the page was unresponsive on payment step and nothing happened after that.

        Also the ticket was not available in My Tickets when I checked it with relogin.
        Please find attached payment details
        +1 photos
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          N
          Nikhil Thakurdesai
          from Pune, Maharashtra
          Jun 16, 2022
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          Address: Sinhagad road Pune

          I Stay at Vadgaon Bk, Sinhagad road on Mumbai Banglore highway. All the day and night, heavy traffic is there causing traffic jams and air and noise pollution. They use pressure horns of different types and big trailors make huge noise while passing through joints on singad road and Warje bridge disturbs sleep in the night.
          This continuous traffic is disturbing whole life and causing serious health issues.
          Looking forward for urgent step towards this. Please route this heavy traffic from out side Pune city limits urgently.
          +1 photos
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            V
            vijaymali007
            from Pune Metropolitan Area, Maharashtra
            Jun 13, 2022
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            Resolved

            Website: public.msrtcors.com/ticket_booking/index.php

            Dear msrtc team,
            I am Vijay Mali writing to you asking for a refund of an amount deducted while doing a transaction on msrtc website on 11.06.2022.
            Below is the detail
            1. While booking a ticket for 1 passenger, I entered all the detail and go redirected to the page of Phone Pay UPI. I entered my details and payment done of 570 rupees. But the ticket was not generated.
            Bus detail - Nijampur-Sakri-Dhule to New Shivaji Nagar-Haveli-Pune.
            Traveling date - 12.06.2022.

            So I request to you please refund the same.

            Passenger detail as per below
            1) Vijay Mali (age- 22 years)
            +2 photos
            Jun 13, 2022
            Complaint marked as Resolved 
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              G
              GirishL
              Jun 11, 2022
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              Name of the person : Girish Suresh Limaye

              I have booked on line reservation from Lasalgaon (boarding at Niphad) to Pune (Swargate) for 3 family members journey on 08/11/2021
              1. Girish Limaye --- Age 54
              2. Harshada Limaye -- Age 47
              3. Gandhali Limaye --- Age 24

              I have paid Rs. 1065/- for reservation cum ticket booking purpose. (Booking ID NU[protected] & PNR C6V2X2UU. However, at the time of journey it was observed that all your Transportation activities had been stopped due to strike called on by your employees all over in Maharashtra. Therefore I was not travelled from Niphad to Pune on 08/11/2021.
              I have filled the on line refund application immediately, but there was not responsible person present to take any action. Till today I have received any refund from MSRTC.
              As suggested by your Depot in charge at Lalsalgaon, advised to file complaint for refund.
              Request you to consider on priority and settle the claim and refund the amount by NEFT or through account payee cheque
              Thanks
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                R
                raajgawade
                from Pune, Maharashtra
                Jun 4, 2022
                Resolved
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                Resolved

                Ticket cancellation refund

                Address: Pune

                Dear Sir,

                I had booked a ticket no[protected] of Sawantwadi to Nigdi MSRTC Shivshahi bus on 30.05.22 but due to some emergency I had cancelled the ticket on same date Cancellation voucher no[protected].
                I had also visited Pune central bus stand for the refund process & they told me that I had got the cancellation voucher so my money will refund directly to my A/C within 72 hrs. but still refund amount not credited to my...
                +3 photos
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                C
                Chai1487
                Jun 1, 2022
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                Address: Pune Banglore Highway at Taswade Toll Plaza

                I was travelling towards Kolhapur from Pune on dated 31/05/2022 at about 6pm I reached at Taswade Toll plaza.
                My Fastag was not working, So I will tell them please enter the vehicle no MH14GY6848 and cut the toll amount Rs 80/-.

                But toll employees & your toll manager told me, When your Fastag not scan you must be paid Rs 160/-.
                When I told them swipe my card for Rs 160/- they told swipe machine not available here.
                They provide me scaner of Khalatkar Constro.
                I will paid Rs 160/-

                So please revert me
                1)why you are not deduct toll via vehicle no? 2) Why swipe machine was not available at toll plaza?
                +1 photos
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                  A
                  ashwin0208
                  May 31, 2022
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                  Have a shivshahi bus booking from nanded to solapur, date 31/05/2022.time 12..pm. I have done booking online and my pnr. No.43999815/593855/[protected]
                  Till. 2.20 pm the bus has not came. No one isbgiving the answer and i m suffering too much, i have a booking ahead. I got so much trouble. What i do reply
                  My another booking from solapur to pune was there, i have done much loss of money band time value
                  +1 photos
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                    J
                    JAISHREE RAM
                    May 26, 2022
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                    Address: Shivajinagar ST Stand, Pune

                    This is to inform you that I was travelling from Shivajinagar Bus Stop(Pune) to Bhimashankar on Monday, 23rd May, 2022. I had handed over Rs. 500/- note to the conductor. He returned to me Rs. 15/- and a ticket of Rs. 185/- and stated that he has cleared Rs.200/- and balance Rs. 300/- he will return when he gets change.

                    Till the end of the journey he did not return the amount. On reaching the destination there was a mob of travellers waiting to enter the bus due to which I could not find the conductor and since I had to return same day I also had to rush for the darshan as there was a big que.

                    I request you to please arrange to get my Rs. 300/- from the designated conducted.

                    I have the copy of my ticket and have attached the same.

                    Thanking you,
                    Rashmi H. Marwah
                    +1 photos
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                      J
                      JAISHREE RAM
                      May 26, 2022
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                      Address: Shivajinagar ST Stand

                      This is to record that I was travelling from Shivajinagar Bus Stop(Pune) to Bhimashankar on Monday, 23rd May, 2022. I had handed over Rs. 500/- note to the conductor. He returned to me Rs. 15/- and a ticket of Rs. 185/- and stated that he has cleared Rs.200/- and balance Rs. 300/- he will return when he gets change.

                      Till the end of the journey he did not return the amount. On reaching the destination there was a mob of travellers waiting to enter the bus due to which I could not find the conductor and since I had to return same day I also had to rush for the darshan as there was a big que.

                      I request you to please arrange to get my Rs. 300/- from the designated conducted.

                      I have the copy of my ticket and have attached the same.

                      Thanking you,
                      Rashmi H. Marwah
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                        J
                        JAISHREE RAM
                        May 26, 2022
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                        This is to inform you that I was travelling from Shivajinagar Bus Stop(Pune) to Bhimashankar on Monday, 23rd May, 2022. I had handed over Rs. 500/- note to the conductor. He returned to me Rs. 15/- and a ticket of Rs. 185/- and stated that he has cleared Rs.200/- and balance Rs. 300/- he will return when he gets change.

                        Till the end of the journey he did not return the amount. On reaching the destination there was a mob of travellers waiting to enter the bus due to which I could not find the conductor and since I had to return same day I also had to rush for the darshan as there was a big que.

                        I request you to please arrange to get my Rs. 300/- from the designated conducted.

                        I have the copy of my ticket and have attached the same.

                        Thanking you,
                        Rashmi H. Marwah
                        +1 photos
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                          J
                          jayendra ahire
                          May 24, 2022
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                          Address: Nashik mahamarg bus

                          Dear Sir,
                          I cancelled my online journey ticket, As per message on MSRTC online reservation system my cancellation voucher number is 43543369. even after around 3 month from ticket cancellation date i didnt received my refund amount. as per message of MSRTC i should receive my amount within seven days after cancellation, Please guide me to recive my ticket cancellation amount. Thank You.
                          [protected]@yahoo.co.in
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                            N
                            Nehavv
                            May 24, 2022
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                            Address: Kalyan (not sure)

                            Date :- 24/05/2022.

                            Boarding point: kalyan
                            Alighting point : Chalisgaon.
                            Time : 06:00 am

                            I booked msrtc Parivartan day ordinary non AC seater (2+2) from redbus.com.

                            Ticket number is : 43798309.

                            The bus driver didn't stop at Kalyan where we were supposed to board. When booking they gave the stop 'Kalyan' so we booked it because we thought the bus will stop at Kalyan. It didn't. It took off from vitthalwadi. My parents are old, they had to book another bus there.

                            I want a refund.
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                              A
                              awadekr66
                              from Pune, Maharashtra
                              May 23, 2022
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                              My tickets is not receive but My amount is deducated in My account i have booked tickets of MSRTC
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                                R
                                Reshma Horambe
                                May 23, 2022
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                                Date 18.04.2022 i booked 4 ticket journey date 15.05.2022 (3 Senior citizen and 1 half ticket) was confirmed from Borivali Nancy Colony to Guhaghar bus timing 8.30 p.m.. Seat confirm and ticket amount was deducted of Rs.947.00 but my registration print not received and now amount not refunded. plz help me to get refund.
                                respected sir / madam plz help mi to get refund amount.

                                Amount of Rs. 947.00 deducted but ticket was not booked. - Comment #3998385 - Image #0
                                i send the message copy also not response.
                                thanks a lot amount of Rs. 947.00 recd. today
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                                  S
                                  sapna555777
                                  from Pune, Maharashtra
                                  May 21, 2022
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                                  Address: Katraj

                                  My ticket was confirmed from swargate to vinhere on 5.30 am on[protected]. Seat confirm no 4 and ticket amount was deducted of rs 260 but my registration print not received and now amount not refunded but the 4 no seat in available to others...
                                  Attached here confirmation details

                                  Ticket not generated - Comment #3997883 - Image #0
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                                    M
                                    mashwini03
                                    from Mumbai, Maharashtra
                                    May 15, 2022
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                                    Website: www.msrtc.maharashtra.gov.in

                                    Dear Sir,

                                    I have booked the MSRTC ticket from Nalasopara to Warasgaon for 12th May at 5am. I have not received ticket but payment is deducted from my account on 23rd April, 2022. Please find attached receipt of payment transaction.

                                    My username is : mashwini03
                                    Phone No. [protected]

                                    Thanks & Regards,
                                    Ashwini More
                                    [protected]
                                    +1 photos
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                                      M
                                      mallikarjun katageri
                                      May 15, 2022
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                                      Maharashtra State Road Transport Corporation [Msrtc] — msrtc registration completed but verification mail not received
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