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Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

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Last updated Apr 30, 2024
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Maharashtra State Road Transport Corporation [MSRTC] reviews & complaints page 28

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Dirty and fungus developed seats of bus No.MH20-BL3335 During epidemic covid 19 situation bus staff not taking care
It very shemless to us MSRTC provide the bus to run on road without cleaning during such pandemics covid 19 situation
Pl refer attached photos for your reference and pl do the needful for people hygiene....
+3 photos
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Shivvvv
Jul 31, 2021
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Money deduction from account

I had booked two tickets from msrtc app. The money from my bank account has been deducted. But the app showed that the transaction failed. What should I do?
None of the numbers provided in the app are working.
Transaction reference number- [protected]
Transaction date[protected]
Transaction time- 16:44:09
Payment done through- techprocess via upi phonepe
Transaction amount- 700
Upi reference...
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Hi,

I have tried to book online ticket multiple times on msrtc. Since last 8 months, post successful payment it is redirecting to msrtc home page instead of ticket confirmation page without any ticket. Same issue happening with different payment apis billdesk, paytm etc and with different banks.

Multiple users are facing same issue.
There is no use of such online booking platform as basic functionality...
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Madhavi14
Jul 28, 2021
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Ticket not booked but amount debited

I was trying to book ticket through MSRTC online reservation system on 12th Jun 2021 from Ichalkaranji to Pune. Unfortunately payment deducted from my HDFC account through NetBanking but ticket not reflected in system. Tried to resolve issue with my bank, but they suggested to check with merchant i.e. msrtc

Requesting to refund amount of Rs. 307.7/- which was deducted

My Msrtc ID - mjmsrtc
Amt - 307.70br...
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pintyasuchi
Jul 21, 2021
Jul 28, 2021
This thread was updated on Jul 28, 2021
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Amount debit but not show ticket

Dear sir/madam my name is prashant bubaji dalvi today (21/07/2021) book tickit from online Arnala Sakharpa non ac sleeper bus 03/09/2021 but after completing my transaction for tickit I directly redirected to home page without showing anything also my tickit amount is 2597.29 deducted from my account than I check tickit in my tickit menu but I didn't found any tickit in it.

so please refund my total amount as early as possible...
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Karishma Tekwani
Jul 21, 2021
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Road Widening

Hello Team,

My Name is karishma and i stay in ulhasnagar 421004. I want to file a complain about the traffic and road issues near section 30B Newandram Compound. Due to rains this issues have increased a lot. A lot of area is been occupied by factories and blocks and the area for vehicles is very less, because of which accidents are occuring and also this is creating a lot of problems.

Please get our roads wider...
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Ashishratnagiri
Jul 19, 2021
Aug 1, 2021
This thread was updated on Aug 1, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Amount deduct but ticket not booked refund not received

Website:public.msrtcors.com/ticket_booking/index.php

Date :- 19th Jul'21.
User Id of online reservation system : - ashishtrupti

I have booked ticket through MSRTC online reservation system on 19th Jul'21 unfortunately payment deducted through Phonepay payment app but ticket not reflected in system.

Requesting to refund amount of Rs. 410/- which was deducted...
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josgeo007
Jul 19, 2021
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Complaints against a bus conductor(Shivshahi bus).

Address:Msrtc Aurangabad

Respected sir/madam,

As I am traveling from Ahmed Nagar to Pune(bus number MH 06 BW 4310, Aurangabad to Pune shivshahi bus). Conductor of the bus Real name I dont know she said her name as Meera Chauhan. While boarding from tarakpur bus stand she said, bus is full I dont have your information(memo). even though she is having the printed memo, in that my name is there(as I booked ticket online). Then I called the person who...
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Rohit Rambade
Jul 17, 2021
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Request for Payment concern with the below mail.

Address:4/5, RAJARAM YADAV CHWAL, UTKARSH NAGAR,, BACKSIDE OF SHIVSAI HANUMAN MANDIR, T.P ROAD, BHANDUP(W)

Dear Sir,
I booked a Tickect on dated 17 june 2021.
This journey for Thane Vandana to Pune Chandani Chowk via Express Highway for date 18 june 2021 of Shivneri Bus time Morning 7 am.
I booked a ticket for above journey payment deducted from my bank account but ticket not book.

Here below payment details

Payment by - Google Pay via TPSLGovernment

Payment Amount deducted - Rs....
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Swapnali Palkar
Jul 15, 2021
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Refund not received after 20 days also

Address:Chiplun

I have booked ticket 27/6/2021 but money was debited but no ticket recived... I had wait for 20 days but after 20 days also I have not received refund... Please see to it that my refund will be credited quickly......
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amol s kale
Jul 7, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Reservation amount.

Address:Mangalwedha

I have reserved from pandharpur to Mumbai Central the transaction of reservations amount deducted from my UPI but reservations had not done so solve the problem....
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इरफान शैख
Jul 5, 2021
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Online payment return plz

Address:Ambajogai

मी आज अंबाजोगाई ते हैदराबाद ऑनलाइन बुकिंग करात होती पन टिकिट बुक नहीं झली परन्तु पेमेंट ऑनलाइन कटलेट। प्लीज़ माजी रकम परत पाथवा
668 रूप...
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I was trying to get online form msrtc app. And I was completed payment from Google pay but services are not got (my ticket is not got me.)...
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dhwani2707
Jun 29, 2021
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Ticket not booked

Refund money of ticket which is not booked
I booked 1 ticket on 27th June, 2021 at 03:11 p.m. of Ordinary Bus MAHAD to SWARGATE via Tamini at 10:30am
travel date is 28.06.2021. my boarding point is Mahad & alighting point is Swargate. I have allocate this ticket & i made payment from bill desk via google pay, Payment is done But My Ticket is not Generated & also not sent on my mail id. So please Refund my Ticket Amount of Rs....
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Msrtc mobile reservation failed Money deduction my account
Date-25/06/2021
Amount=341.60
Transaction reference no.[protected]
Route=nalasopara to dapoli via kumbale
Mobile no.[protected]
Please returned my Amount...
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Krushna Tulsankar
Jun 24, 2021
Jul 3, 2021
This thread was updated on Jul 3, 2021
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I am complaining about my money deducted but ticket not booked

While booking ticket on MSRTC app on 19 Jun 2021 @ 21:34, ₹386.82 has been deducted from my bank account but ticket not booked that time.
Kindly refund me ASAP...
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SwaggyBoy
Jun 24, 2021
Jun 24, 2021
This thread was updated on Jun 24, 2021
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Deduct amount

Address:Dombivli

Mstrc booking not confirmed but money deduct...
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N
Nikhil@1999
from Pune, Maharashtra
Jun 22, 2021
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About account activation email and forgot password mail

I have not received account activation mail and i tried to forget my password but i will not received forget password mail also...
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Dhangarwadi
Jun 18, 2021
Jun 18, 2021
This thread was updated on Jun 18, 2021
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Conversation not accepted

Address:मु. धनगरवाडी पो जवळगा ता देवणी. जी लातूर

मी संजय बिराजदार मी दी.17.6.21. रोजी देवणी ते उदगीर बसने जवळगा ते लातूर असा प्रवास करत असताना मी वाहक v .m. चव्हाण यांना माझ अपंग कार्ड क्र mh[protected] हे त्यांना दाखवुन तिकीट मागितले...
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Sanjivkumar Babar
Jun 13, 2021
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Amount deducted but ticket was not booked

Dear team,
I have tried to book ticket from Swargate (Pune) to kadepur for 12th June 2021 but while booking amount RS 693 was deducted and ticket was not booked. Ticket booking was done from MSRTC application on 11th June 2021 around 11pm.
Following message appeared after the booking.

बीओआई- रू. 693 आपले खाते संख्‍या XX3380 पीओएस -msrtc TPSL दि 11-06-21...
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