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Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

www.msrtc.gov.in
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Updated: Nov 28, 2025
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Bad 😕 It seems that Maharashtra State Road Transport Corporation [MSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Maharashtra State Road Transport Corporation [MSRTC] reviews & complaints page 26

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N
Nehavv
May 24, 2022
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Address: Kalyan (not sure)

Date :- 24/05/2022.

Boarding point: kalyan
Alighting point : Chalisgaon.
Time : 06:00 am

I booked msrtc Parivartan day ordinary non AC seater (2+2) from redbus.com.

Ticket number is : 43798309.

The bus driver didn't stop at Kalyan where we were supposed to board. When booking they gave the stop 'Kalyan' so we booked it because we thought the bus will stop at Kalyan. It didn't. It took off from vitthalwadi. My parents are old, they had to book another bus there.

I want a refund.
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    A
    awadekr66
    from Pune, Maharashtra
    May 23, 2022
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    My tickets is not receive but My amount is deducated in My account i have booked tickets of MSRTC
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      R
      Reshma Horambe
      May 23, 2022
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      Date 18.04.2022 i booked 4 ticket journey date 15.05.2022 (3 Senior citizen and 1 half ticket) was confirmed from Borivali Nancy Colony to Guhaghar bus timing 8.30 p.m.. Seat confirm and ticket amount was deducted of Rs.947.00 but my registration print not received and now amount not refunded. plz help me to get refund.
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      respected sir / madam plz help mi to get refund amount.
      Reply
      i send the message copy also not response.
      Reply
      thanks a lot amount of Rs. 947.00 recd. today
      Reply
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        S
        sapna555777
        from Pune, Maharashtra
        May 21, 2022
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        Address: Katraj

        My ticket was confirmed from swargate to vinhere on 5.30 am on[protected]. Seat confirm no 4 and ticket amount was deducted of rs 260 but my registration print not received and now amount not refunded but the 4 no seat in available to others...
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        Attached here confirmation details
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          M
          mashwini03
          from Mumbai, Maharashtra
          May 15, 2022
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          Website: www.msrtc.maharashtra.gov.in

          Dear Sir,

          I have booked the MSRTC ticket from Nalasopara to Warasgaon for 12th May at 5am. I have not received ticket but payment is deducted from my account on 23rd April, 2022. Please find attached receipt of payment transaction.

          My username is : mashwini03
          Phone No. [protected]

          Thanks & Regards,
          Ashwini More
          [protected]
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            M
            mallikarjun katageri
            May 15, 2022
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            Maharashtra State Road Transport Corporation [Msrtc] — msrtc registration completed but verification mail not received
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              B
              Balaji Bharat
              May 10, 2022
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              Address: mumbai
              Website: MSRTC

              Try to book ticket from borivali to tuljapur on 7 may2022 from
              ID-balaji007856
              amount-675. but ticket not booked
              please refund my amount as soon as possible
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                V
                Vinayak477474
                from Pune, Maharashtra
                May 10, 2022
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                Booked a online ticket from amboli to pune with journey date may 09 2022 time 7:15 am
                Trip no-SNDL0003479 transaction Id-WHMP[protected] and ticket no[protected]
                But the bus didn't came and upon asking sawantwadi depot they told that there is no bus at that time
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                  R
                  reshghadge
                  from Mumbai, Maharashtra
                  May 8, 2022
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                  Address: MSRTC, Mumbai City, Maharashtra

                  Dear Team

                  Requesting you to please upgrade your online booking system it is super annoying to book tickets from there
                  I am trying to create account in msrtc website but I am unable to do so and getting error as invalid address
                  Please create an app for online booking as nowadays the young generation prefers doing online booking rather than standing in queue

                  For your reference Please check other bus apps such as redBus.in

                  Regards
                  Reshma Ghadge
                  Mumbai
                  [protected]
                  --
                  Sent from my IPhone
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                    K
                    kadam1982p
                    May 8, 2022
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                    Address: V-13/003, Rajgad, Ashokvan, Borivali East

                    In spite of reservation for AC Shivshahi Bus, my mother & Aunty, both senior citizens, had to travel through normal buses.
                    Considering the current unbearable heat & heat wave conditions & age of passengers, I had reserved AC Shivshahi to have a pleasant journey but passengers had to travel through normal ST buses (reason unknown) & this caused health issues to both the passengers.
                    Additionally, when passengers requested the cancellation of bus service, they were asked to contact Dapoli Bus depot which was not at all feasible for senior citizen passengers.
                    Can you please advise how I get the fare difference return? It is not possible for me or my parents to visit Dapoli bus Depot for this. Will it get reflected into my account?
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                      P
                      Prashant@13
                      from Pune, Maharashtra
                      May 2, 2022
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                      Dear sir,
                      I was booking e-ticket from Swargate (pune) to Kadegaon (Sangli) for date 26.04.2022 of Pimpri To Vita MSRTC 8.30 bus.
                      According to online system, I filled all details of passengers &through Atoms Payment gateway 665Rs.deducted as a successful transaction. But E-Ticket is not generated.Also I got the SMS from my bank of deductions of Rs 665.But no SMS or email of ticket confirmation is received.
                      Kindly you are requested to REFUND my amount as soon as possible.
                      I have forwarded Transactions details in forwarded mail.
                      Kindly do the needful.
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                        V
                        Vv3
                        from Powai, Maharashtra
                        May 1, 2022
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                        Hello. I was booking ticket for My Friend Shubham vichare of 2nd may of seat 13. I couldn't complete my transaction but money was deducted from my account.
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                          P
                          Prachi1603
                          Apr 28, 2022
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                          I booked the ticket and cancelled it before the given time but they have not refunded my money till now what should I do I called their helpline number but they say that it will be refunded in 2 to 3 days from 25 days they are telling me the same, and also 2 persons said that the money is already refunded to account hoe is this possible if this is the case then why I would call them and also if I say no that I have not got it then they demand for bank statement I also done that I sent them the bank statement but then too I m not getting my money back now this is my last hope please help
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                            A
                            Aboli Deshmukh
                            Apr 25, 2022
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                            Address: MSRTC MH 20 BL 4077 bus travel on 25th April

                            Travelled from Ahmednagar to nashik on 25th April 2022..MH 20 BL 4077. Driver and conductor stopped the bus at worst place .female washroom was very far, in darkness and worst hygeine, no water no handwash, it was in jungle.
                            We travel from government bus however bad they smell.. because we feel it is safe..but I will never travel again by MSRTC bus again ..very unsafe for single female to travel.
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                              B
                              bhushan karkar
                              Apr 17, 2022
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                              I have booked ticket for 2 persons with travel date 18/04/2022 from kalyan to shirwal. The amount of Rs. 473.52 was debited from my bank account but ticket was not booked. The ticket is also not showing in booking history. I need refund of my money.

                              My login id is bkarkar
                              Apr 17, 2022
                              Updated by bhushan karkar                               Transaction reference number in second image. Unfortunately I have to again book the ticket by doing payment of Rs.474.23

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                                A
                                Ashish Wahile
                                from Pune, Maharashtra
                                Apr 16, 2022
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                                Address: Bhandara

                                I was traveling from bhandara to Nagpur and took a bus at 1.20 PM on Saturday ie 16/04/2022 at bhandara depo but bus conductor didn't start the bus till 2.30 PM and gives arrogant answers till the buss gets not full he will not move the bus
                                This type of service is such a pathetic and should take action
                                Bus no MH 07 C 9355
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                                  P
                                  Pooja72
                                  from Amreli, Gujarat
                                  Apr 16, 2022
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                                  I have reserved 2 seats from lonavala to dadar east on bus num MH 14 BT 4396 which is a semi luxury bus starting from swargate to dadar east.
                                  Though i have reserved 2 seats, i will not able to get seats which we had paid early. Other than that we only get 1 seat . And the driver denied us for having another.

                                  This is the worst behaviour i have ever felt while travelling to another state.
                                  Take necessary action on it.
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                                    N
                                    Nopq123
                                    Apr 11, 2022
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                                    Default of 203 is deducted even if you exit at lonavala
                                    This is loot of comman man n fraud with fast tag system
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                                      K
                                      Khushboo Kurkure
                                      Mar 31, 2022
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                                      Money got debited but ticket has not booked

                                      Website: Msrtc

                                      I booked a ticket through online website of msrtc and paid through their qr code but its showing paid got failed but my money got debited from my account i was traveling from swargate to Pune please check with the issue...
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                                      V
                                      Vishald777
                                      from Pune Metropolitan Area, Maharashtra
                                      Mar 7, 2022
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                                      Address: Regional transport office moshi Pradhikaran Pune

                                      As per the guidelines give on the regional transport website I followed all after all the payment page came I said I will pay using QR so they showed me QR on different pages so so I followed it and after I made the payment I can to the original page there was no change and afterwards the page got close. I need my payment of ₹ 151.
                                      This is the transaction number -
                                      T2203070928417388768714
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