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Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

www.msrtc.gov.in
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Updated: Nov 28, 2025
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Maharashtra State Road Transport Corporation [MSRTC] reviews & complaints page 31

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A
Akshata Khedekar
Mar 16, 2021
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I hve completed my payment through Google pay from my Canara bank account for TPSL Government but the payment was successful thrice but my ticket was not booked . I have not even received my refund nor my ticket was booked . though I have done my payment thrice . Payment of Rs 266.25 (thrice)

UPI Transaction ID ;[protected]
UPI transaction ID;[protected]
UPI transaction ID :[protected]
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    pranavshinde87
    Mar 13, 2021
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    On 13th march, I book 2 reservation through msrtc my money deducted but I did not receive any ticket. And msrtc didn't receive call so I don't understand where to book my complaints
    +1 photos
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      A
      [email protected]
      Mar 12, 2021
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      Our loaded bus... Bus no. MH40Y5667

      Address: Nashik

      Respected sir,

      I'm traveling trough a msrt bus from Nashik to malegaon.. And here went something wrong.. The conductor of this us is only focusing to add more peoples inside the bus.. And there is no space for old citizens and handicap passengers.. Bus no. MH40Y5667..

      Complain time : 6:15
      Complain date: 12/03/2021...
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      R
      R V P
      Mar 10, 2021
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      Hello Sir/Madam,


      I wish to draw your kind attention to the misbehavior of a bus conductor taking trips from Shivaji nagar bus stand Pune. Conductor is smoking a cigarette in bus and its clearly violation of the rules. and for your kind of information same conductor is irritating me on facing by sending bad messages. In fact he is keeping eyes on me.

      Conductor Name: Balaji Rathod.

      I would like you to take strict action against him. I will have this complain letter with me for future reference, .
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        J
        jimesh14
        from Mumbai, Maharashtra
        Mar 7, 2021
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        I had applied for Hypothecation clearance in 2014 for my vehicle no MH 02 BM 7202 to the Andheri RTO, Mumbai with all the required fees. However, haven't yet received the copy of Fresh RC clearing the hypothecation. Saw this portal and hence thought of complaining trying to see if it gets resolved.
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          M
          maheshsgund
          from Powai, Maharashtra
          Mar 5, 2021
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          Today 5th March I am make reservations for bus tour for two persons Kalyan to shirur. All things done money deducted from my account but bus seat doesn't reserved.
          Why this happened.
          I need my money back
          +1 photos
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            V
            Vinod Malpani
            from Aurangabad, Maharashtra
            Mar 4, 2021
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            Address: 14 B SHIVLEELA, SHIVSHAKTI COLONY JALNA ROAD OPP SFS SCHOOL

            Ridiculous to say Abad to Nasik by Shiv Sai bus 2nd grade Ac charging 450 RS takes almost 6 hrs for 180 km travel from 2.30 dept to 8.30 arrival.

            I want transport minister and his CM must be made to sit with same driver and conductor in agnyat vaas beach and then experience.

            The Dept manager, traffic controller Driver conductor are to be ripped off from job for no reason but due to inefficient handling of operations and execution of job. No mercy try hv to be sacked with no second thought to give befitting lesson to other fraternity of MSRTC.

            I know the CM and minister will work on Rafa data of case bhaad me jaaye Janta .

            Serious complaint
            +1 photos
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              P
              Pankaj Ramesh Patil
              Feb 23, 2021
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              Dear sir,
              I have booked a ticket on 16 Feb 2021 from Malegaon to Pune, But as per malegaon depo bus got cancelled, so i want refund a amount of ticket to My account no, i also share Ticket no & Transaction Id, please kindly go through it.

              Trip Number : DHLL0008095
              Ticket Number : 42350031
              Transaction Id :[protected]
              Bus Service Type : PARIVARTAN DAY ORDINARY
              Amount: 380
              account no: [protected]
              Name : pankaj ramesh patil
              IFSC Code: SBIN0018300
              Bank: STATE BANK OF INDIA
              +1 photos
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                M
                Methraskar Akshay
                from Hyderabad, Telangana
                Feb 21, 2021
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                I was travelling from Humnabad to Hyderabad in MH 40 AQ 6301. This bus is too old and unfit. It is a clear violation of safety norms. Hence request you to modify or replace this bus with a better one

                Thanking you
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                  B
                  Bhushan548
                  Feb 19, 2021
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                  Address: MSRTC

                  Respected sir
                  I am traveling from Amravati to Yavatmal on 19/02/2021 at 1.30 pm. Driver driving a bus very Rash badly and speedily. He doesn't care about passengers safety and Government property ST Bus. He drive over speedily and passengers not feel safe in st bus traveling. So please take the action on such types of driving. I humble request you.
                  Passengers are blindly trus on st maha mandal. Don't break there trust.
                  ST bus no. MH40 Y5639
                  Bus name plate Amravati to Mahu
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                    Y
                    Yogesh2000
                    Feb 19, 2021
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                    Resolved

                    Address: Boisar

                    I have cancelled my ticket from boisar to erandol via msrtc website with ticket no. 42316143 and transaction id. VHD[protected] .
                    When and where will i get my refund?
                    They have givan me a cancellation voucher 42325559 with refund reference no. VHD[protected]
                    +1 photos
                    Aug 19, 2021
                    Complaint marked as Resolved 
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                    After 15 days still not recieved a refund what is going on
                    Reply
                    I got refund after 13 days of cancellation date

                    Thanks
                    but if this process will take less time then passengers have to no worry

                    Thanks
                    Reply
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                      L
                      Lalit Funde
                      Feb 18, 2021
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                      Sir
                      I am Lalit G Funde.. I travelled from Amravati to Nagpur on 15th Feb 21 . The bus MH 06 BW 1233 left Amravati bus stop on 6:30 pm. During my journey I observed some major lapses in your maintenance viz are...
                      1. Ac was not working properly
                      2. Charging ports were not on
                      3. Speed of bus is not upto the mark
                      4. Even there was less traffic over the roads it took 1hr more to reach Nagpur
                      Kindly take serious action and do proper maintenance so that no passenger should face problems what I faced... Because of the delay I missed my train...
                      Hopefully you can understand and do what is needful...
                      Thanks
                      Regards
                      Lalit G Funde
                      [protected]
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                        A
                        Ann n
                        Feb 11, 2021
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                        Address: अकोले बस स्थानक आगार तालुका अकोले जिल्हा अहमदनगर

                        मी व माझे सहकारी अकोले आगार तालुका अकोले जिल्हा अहमदनगर येथून सकाळी सहा वाजता सुटणारी अकोले पुणे या बसने प्रवास करतो त्यानंतर संगमनेर येथून सर्वांचा प्रवास वेगवेगळ्या मार्गांनी होतो परंतु
                        अकोले आगारातून सुटणारी सकाळची सहा वाजताची अकोले पुणे बस नेहमी दररोज सतत विनाकारण चालक वाहक यांच्या मर्जीने नेहमीच उशिरा सुटते त्यामुळे संगमनेर इथून वेळेत सुटणाऱ्या बस निघून जातात व पुढील प्रवास सर्वांचाच त्रासदायक व वेळेत होत नाही त्यामुळे मानसिक त्रास होतो तरी कृपया अकोले आगार प्रमुखांना समज द्यावी की सकाळची सहा वाजताची अकोले पुणे बस वेळेत आणि वेळेतच निघावे सोडावी अशी सूचना करावी ही नम्र विनंती धन्यवाद
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                          A
                          Alecxio Fernandis
                          from Bengaluru, Karnataka
                          Feb 8, 2021
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                          Address: Devbag , Malvan

                          I had collected Ticket of Rs.525/-from conductor ...I gave 1000/- (2 notes of 500/-)to Conductor...
                          But my I don't get my return cash payment of rs 475/- from conductor Mr.Dashrath Babaji Pawar.
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                            S
                            Shaffi Khan
                            from Bengaluru, Karnataka
                            Feb 6, 2021
                            May 17, 2023
                            This thread was updated on May 17, 2023
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                            Did payment through ICICI Bank Debid Card - Amount 1256.20

                            Below are the details

                            Transaction Details
                            Merchant Name: MAHARASHTRA STATE ROAD TRANSPORT CORPORATION
                            Merchant Site: msrtc.maharashtra.gov.in
                            The charge will appear on your credit card / Account statement as MAHARASHTRA STATE ROAD TRANSPORT CORPORATION
                            Transaction Date & Time [protected]:49:26 PM
                            Merchant Transaction Reference No. [protected]
                            Atom Transaction Reference No. [protected]
                            Payment Mode Debit Card
                            Card Brand
                            Amount 1256.20
                            Customer Name Shaffi khan
                            Customer Email Id [protected]@gmail.com
                            Transaction Status Success

                            Passenger Details
                            Shaffi Khan - 35 - Male
                            Sadiya Khan - 30 - Female
                            Sumaira Shaikh - 27 - Female
                            Fatima Khan - 5 - Female

                            Please revert the money ASAP
                            View replies
                            This is regarding Transaction ID [protected]. We would like to inform you that the said transaction is successful

                            Also we have received refund request for the transaction and same will credited in customer account within 7-10 working days.

                            Merchant Name

                            Atom Txn ID

                            MAHARASHTRA STATE ROAD TRANSPORT CORPORATION

                            Merchant Txn ID

                            [protected]

                            [protected]

                            Amount Txn Date

                            1275.0

                            [protected]:49:49.0

                            Txn Type

                            Txn Status

                            Full Refund OK

                            Recon Status

                            Bank Ref No

                            [protected]

                            RNS

                            Discriminator

                            UPI
                            Refund not received

                            No Tickets but Amount deducted from my Bank Account - Comment #4105182 - Image #0
                            No Tickets but Amount deducted from my Bank Account - Comment #4105182 - Image #1
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                              S
                              SB CREATIVE
                              Feb 3, 2021
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                              Address: Belapur

                              Dear sir/Madam
                              Everyday it became travelling in St from panvel to belapur and return. The St bus conductor and drivers are rude and never stop at belapur stop and not at properly assigned bustop they stop as per their convenient

                              Today on 3.2.2021 while travelling in bus no MH14BT 2410 the lady conductor was so rude to me the bis was totally empty only one Lady passenger was in the bus leaving and I asked the condiuctor the destination as here no destination mention on bus we need ask which doesn't reply properly due to this lady conductor had argument with me and forcing me to get down

                              This is the situation of every traveler s travelling in St bus we have to bear them so request you kindly look in this matter and teach a lesson this lady conductor
                              I mention the bus no MH14BAT2410 Belapur Bus from panvel St depot 8.15 am
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                                A
                                Ashish RokadePatil
                                Jan 31, 2021
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                                Address: Shivaji nagar Pune

                                Hi

                                2 Tickets were purchased online rs of 1650/- but I reached on time but as per bus operater there was no bus availabale for travel for Pune to Mukhed on the date 13th jan 2021at 21.45. So plz suggest How and what is process for refund,

                                Phone no : [protected]
                                +2 photos
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                                  M
                                  mayur.agrawal1992
                                  from Mumbai, Maharashtra
                                  Jan 26, 2021
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                                  Address: 1/002, DEV DARSHAN CHS LTD, DONGRIPADA, GHODBUNDER ROAD, (THANE WEST), MAHARASHTRA, INDIA. PINCODE: 400615

                                  I had booked 3 tickets for bus journey via MSRTC official website for Aurangabad CBS to Thane CBS for the date[protected]. The amount of Rs. 1335/- got debited from my account but the transaction got failed by MSRTC & it was said I'd receive refund in 7 days but I haven't received it yet. I am attaching screenshot of both transaction details & the screenshot of transaction failed by MSRTC. Please issue me a refund.
                                  +2 photos
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                                    V
                                    Virajm
                                    Jan 24, 2021
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                                    Address: B-8,vastu classic, Ganesh nagar,Kathe lane, Dwarka ,Nashik

                                    Me Viraj ravindra mundada
                                    Was riding my bike when a bus took a wrong left to get to a unmarked bus stop without giving any kind of indicator me driving maintaining a proper distance got crashed into the busses crash bar this incident took place in Nashik, Maharashtra 50 meters from Ganjalmal police station Move over The bus lady bus conductor used foul language with me and threatened me The police station also didn't take any kind of complaint over this I would please like you too take a close look at this matter
                                    Bus no
                                    MH-15-AK-8036
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                                      C
                                      Chavanpratiksha
                                      Jan 23, 2021
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                                      Website: MSRTC.maharashtra.gov.in

                                      I tried booking the ticket on 16/01/2021 from vashi to Ratnagiri

                                      Login id- [protected]@gmail.com
                                      Transaction of 1140 Rs.

                                      Amount was deducted from HSBC bank Account but ticket was not booked as the page displaying ticket and intimating passenger to print, did not appear.

                                      Transaction Id- T2101161027246801412286

                                      Please proceed with the refund of this amount.
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