Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

I am Kanakam Pasharamulu from Karimnagar, Telangana. I tried to book a bus ticket with MSRTC Service No. 678304 through MSRTC Mobile app from Ballarpur to Karimnagar on 20 march 2021 at 2:30 pm. "Bus ticket fare Amount has been debited from my Account" but i did not any confirmation about reservation and bus ticket not confirmed. So please Refund my Amount.

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Address: kalwa,thane

Respected Sir,
I am a State Government employ.I want to launch a complaint against one of your BUS conductor.He didnt stop the ST bus at scheduled stoP.When I ran and tried to catch the bus, he refused to open the door.I kept running for around half kilometer, but he didnt open the door and didnt stop the bus.When i tried to run hard, the ST bus would have gone over me causing a severe accident.But still the conductor didnt stop the bus.So I request you to take immidieate action against conductor or else I may have to file a police complaint against the conductor.
Here are the details of bus
Bus name : Nalasopara to Ratnagiri
Bus number : 2480
Conductor no : 1605
Driver no : 3256

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जय हिंद सर,
मी १७.०३.२०२१ रोजी २२:५७ वाजता मोबाईल वरून एम एस आर टी सी अॅप द्वारे सोलापूर ते पुणे दोन तिकीट बुक करत होतो. माझ्या अकाउंट मधून पैसे कट झाले असून तिकीट बुक झाले नसून fail transaction दाखवत असून पैसे परत मिळाले नाहीत तरी कृपया मदत करावी. उमेश ईमेल [protected]@gmail.com

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Address: Mumbai

I was booking tickets of the 1080 Rs and sudden failure in Upi payment for tickets and amount got debited from my bank account please provide me the refund as soon as possible.

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Dear Team,
I have booked ticket from kurla nehru nagar mumbai to mangaon of 11:30 am Shivshahi bus of 17th March 2021
Did booking on 16th March .

Payment deducted but ticket page did not appear neither sms received, please help in refunding my amount at the earliest.

I have done the same booking 3 times. Same the payment was detected but ticket was not booked.

I did payment through canara bank account.

Registered email id : [protected]@gmail.com

After Payment below sms received from bank.

(UPI Ref no[protected]Canara Bank
(UPI Ref no[protected]Canara Bank
(UPI Ref no[protected]Canara Bank

Mar 27, 2021

Complaint marked as Resolved

Money was credited back

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I hve completed my payment through Google pay from my Canara bank account for TPSL Government but the payment was successful thrice but my ticket was not booked . I have not even received my refund nor my ticket was booked . though I have done my payment thrice . Payment of Rs 266.25 (thrice)

UPI Transaction ID ;[protected]
UPI transaction ID;[protected]
UPI transaction ID :[protected]

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On 13th march, I book 2 reservation through msrtc my money deducted but I did not receive any ticket. And msrtc didn't receive call so I don't understand where to book my complaints

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Address: Nashik

Respected sir,

I'm traveling trough a msrt bus from Nashik to malegaon.. And here went something wrong.. The conductor of this us is only focusing to add more peoples inside the bus.. And there is no space for old citizens and handicap passengers.. Bus no. MH40Y5667..

Complain time : 6:15
Complain date: 12/03/2021...

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Hello Sir/Madam,

I wish to draw your kind attention to the misbehavior of a bus conductor taking trips from Shivaji nagar bus stand Pune. Conductor is smoking a cigarette in bus and its clearly violation of the rules. and for your kind of information same conductor is irritating me on facing by sending bad messages. In fact he is keeping eyes on me.

Conductor Name: Balaji Rathod.

I would like you to take strict action against him. I will have this complain letter with me for future reference, .

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I had applied for Hypothecation clearance in 2014 for my vehicle no MH 02 BM 7202 to the Andheri RTO, Mumbai with all the required fees. However, haven't yet received the copy of Fresh RC clearing the hypothecation. Saw this portal and hence thought of complaining trying to see if it gets resolved.

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Today 5th March I am make reservations for bus tour for two persons Kalyan to shirur. All things done money deducted from my account but bus seat doesn't reserved.
Why this happened.
I need my money back

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Address: 14 B SHIVLEELA, SHIVSHAKTI COLONY JALNA ROAD OPP SFS SCHOOL

Ridiculous to say Abad to Nasik by Shiv Sai bus 2nd grade Ac charging 450 RS takes almost 6 hrs for 180 km travel from 2.30 dept to 8.30 arrival.

I want transport minister and his CM must be made to sit with same driver and conductor in agnyat vaas beach and then experience.

The Dept manager, traffic controller Driver conductor are to be ripped off from job for no reason but due to inefficient handling of operations and execution of job. No mercy try hv to be sacked with no second thought to give befitting lesson to other fraternity of MSRTC.

I know the CM and minister will work on Rafa data of case bhaad me jaaye Janta .

Serious complaint

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Dear sir,
I have booked a ticket on 16 Feb 2021 from Malegaon to Pune, But as per malegaon depo bus got cancelled, so i want refund a amount of ticket to My account no, i also share Ticket no & Transaction Id, please kindly go through it.

Trip Number : DHLL0008095
Ticket Number : 42350031
Transaction Id :[protected]
Bus Service Type : PARIVARTAN DAY ORDINARY
Amount: 380
account no: [protected]
Name : pankaj ramesh patil
IFSC Code: SBIN0018300
Bank: STATE BANK OF INDIA

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I was travelling from Humnabad to Hyderabad in MH 40 AQ 6301. This bus is too old and unfit. It is a clear violation of safety norms. Hence request you to modify or replace this bus with a better one

Thanking you

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Address: MSRTC

Respected sir
I am traveling from Amravati to Yavatmal on 19/02/2021 at 1.30 pm. Driver driving a bus very Rash badly and speedily. He doesn't care about passengers safety and Government property ST Bus. He drive over speedily and passengers not feel safe in st bus traveling. So please take the action on such types of driving. I humble request you.
Passengers are blindly trus on st maha mandal. Don't break there trust.
ST bus no. MH40 Y5639
Bus name plate Amravati to Mahu

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Address: Boisar

I have cancelled my ticket from boisar to erandol via msrtc website with ticket no. 42316143 and transaction id. VHD[protected] .
When and where will i get my refund?
They have givan me a cancellation voucher 42325559 with refund reference no. VHD[protected]

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Aug 19, 2021

Complaint marked as Resolved

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Y

Yogesh2000

Feb 24, 2021

After 15 days still not recieved a refund what is going on

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Y

Yogesh2000

Feb 25, 2021

I got refund after 13 days of cancellation date

Thanks
but if this process will take less time then passengers have to no worry

Thanks

Reply

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Sir
I am Lalit G Funde.. I travelled from Amravati to Nagpur on 15th Feb 21 . The bus MH 06 BW 1233 left Amravati bus stop on 6:30 pm. During my journey I observed some major lapses in your maintenance viz are...
1. Ac was not working properly
2. Charging ports were not on
3. Speed of bus is not upto the mark
4. Even there was less traffic over the roads it took 1hr more to reach Nagpur
Kindly take serious action and do proper maintenance so that no passenger should face problems what I faced... Because of the delay I missed my train...
Hopefully you can understand and do what is needful...
Thanks
Regards
Lalit G Funde
[protected]

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Address: अकोले बस स्थानक आगार तालुका अकोले जिल्हा अहमदनगर

मी व माझे सहकारी अकोले आगार तालुका अकोले जिल्हा अहमदनगर येथून सकाळी सहा वाजता सुटणारी अकोले पुणे या बसने प्रवास करतो त्यानंतर संगमनेर येथून सर्वांचा प्रवास वेगवेगळ्या मार्गांनी होतो परंतु
अकोले आगारातून सुटणारी सकाळची सहा वाजताची अकोले पुणे बस नेहमी दररोज सतत विनाकारण चालक वाहक यांच्या मर्जीने नेहमीच उशिरा सुटते त्यामुळे संगमनेर इथून वेळेत सुटणाऱ्या बस निघून जातात व पुढील प्रवास सर्वांचाच त्रासदायक व वेळेत होत नाही त्यामुळे मानसिक त्रास होतो तरी कृपया अकोले आगार प्रमुखांना समज द्यावी की सकाळची सहा वाजताची अकोले पुणे बस वेळेत आणि वेळेतच निघावे सोडावी अशी सूचना करावी ही नम्र विनंती धन्यवाद

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Address: Devbag , Malvan

I had collected Ticket of Rs.525/-from conductor ...I gave 1000/- (2 notes of 500/-)to Conductor...
But my I don't get my return cash payment of rs 475/- from conductor Mr.Dashrath Babaji Pawar.

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Did payment through ICICI Bank Debid Card - Amount 1256.20

Below are the details

Transaction Details
Merchant Name: MAHARASHTRA STATE ROAD TRANSPORT CORPORATION
Merchant Site: msrtc.maharashtra.gov.in
The charge will appear on your credit card / Account statement as MAHARASHTRA STATE ROAD TRANSPORT CORPORATION
Transaction Date & Time [protected]:49:26 PM
Merchant Transaction Reference No. [protected]
Atom Transaction Reference No. [protected]
Payment Mode Debit Card
Card Brand
Amount 1256.20
Customer Name Shaffi khan
Customer Email Id [protected]@gmail.com
Transaction Status Success

Passenger Details
Shaffi Khan - 35 - Male
Sadiya Khan - 30 - Female
Sumaira Shaikh - 27 - Female
Fatima Khan - 5 - Female

Please revert the money ASAP

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V

Vivek rewale

from Thane, Maharashtra

May 17, 2023

This is regarding Transaction ID [protected]. We would like to inform you that the said transaction is successful

Also we have received refund request for the transaction and same will credited in customer account within 7-10 working days.

Merchant Name

Atom Txn ID

MAHARASHTRA STATE ROAD TRANSPORT CORPORATION

Merchant Txn ID

[protected]

[protected]

Amount Txn Date

1275.0

[protected]:49:49.0

Txn Type

Txn Status

Full Refund OK

Recon Status

Bank Ref No

[protected]

RNS

Discriminator

UPI
Refund not received

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

File a complaint to Maharashtra State Road Transport Corporation [MSRTC]

Maharashtra State Road Transport Corporation [MSRTC] reviews & complaints page 31

Refund of Bus Fare/Charges

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Complaint against bus conductor no.1605

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Cash refund

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Regarding failure in Upi payment for tickets and amount got debited from my bank account

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Refund not received from msrtc

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Payment done from Google pay through canara bank account for TPSL GOVERNMENT MSRTC

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Money deducted

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Our loaded bus... Bus no. MH40Y5667

Misbehavior of bus conductor Pune

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Vehicle RC paper not received

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502rs deducted from my account but bus seat doesn't reserved

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180 KM's travel in Shivsai 2nd grade luxury bus is 5.30 hrs plus

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Refund : cancellation of bus service by MSRTC

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MH 40 AQ 6301 Bus is unfit

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Rash Driving by MSRTC

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Refund of cancelled ticket not received yet

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Regarding the timing taken to reach And bus ac and charging port unavailability

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Akole pune bus time 6:00 am always journey start to 10/12 minutes after started

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Return cash payment of ticket conductor

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No Tickets but Amount deducted from my Bank Account

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