Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Date 13 Dec, the toll collected twice one manually rupees 270 and then rupees 203 from my fast tag. Total rupees 473 was collected for one side. Request you to return 203 back. Attached are the details.

Sir
Please help us
We are traveling the route walag to degloor, but we have so much problem the buses are not giving in time and also they cancleing the buses .we have giving complating on phone, written letters but no reply .sir the school students, collage students, teachers and other passangers are there, they are not reaching on time.the problem going on upto july .we do not know where we complanting .
Sir we are poor, we not spent so much money to private vehicles.
Please help us .

Hello MSRTC Team,
I am Sharad Thorat writing to you asking the refund of an amount deducted while doing transaction on msrtc website on 05.12.2020.
Below are the detail
1. While booking a ticket for 2 passenger, i entered all the detail and go redirected on to the page of Axis Bank. I entered my details and payment done. 795.92 rupees. But ticket not genrate.
Bus detail - Majalgaon To Mangaon
From Stop: Bodhegaon To Stop : Mangaon
Travelling date - 06.12.2020.

login to Guest User

11:30 this time left nate bus but they reach late

Hello Team,

I booked tickets for Vishal Gajdhane, Neha Gajdhane to travel from Cidco Aurangabad to Sion on 28th November 21:00 PM Shivshahi Bus.
I used the Guest user login option. Email address used was [protected]@gmail.com and mobile number is [protected]

I have not received any email notification and SMS for the booking.
A Amount of 1500 has been deducted from my account using google pay. Transaction ID is[protected].
Kindly help me with my booking.

Bus no 9243
17/11/2020
Timing 14:30 from thane Vandana
No cooling at all in the bus.
After complaining to the drive as usually rude behavior
After paying 880 for 2 pax not at all satisfied.
Each and every passenger is having the same complain
Right now bus is at panvel

Hello sir,

This is yogita Vidolkar

I have cancelled my ticket from pune to hingoli but didn't get refund back.

Please help to resolve it.

Details are.
Ticket no.:41595120
Date of booking: 24 Oct 20
Ticket cancellation no.:41605335
Transaction ID:[protected]
Date of journey:7/11/20
Email id:yogesh .[protected]@gmail.com

Hello,

This is to inform you that Shivshahi A/c bus which a non stop bus from Nashik to Pune took halts at every other stand( Sangamner, Aale Phata, Narayangaon, many more). This was totally unacceptable from MSRTC. When we asked about the halts to driver and the ticket checker at Aale Phata they informed that the are been verbally ordered to do this. There is no written notice about this.

Is MSRTC fooling passengers by taking fees of non stop bus and not providing the proper service ?

Please look into this.

We are paying more for non stop bus than the slow bus !

Hope the incharge members look into this and help the passengers !

Thank you !

Sir/Madam,

I am using your msrtc app ticket booking service with user ID Karavalabhi. While making a reservation from vasai navghar to kolhapur CBS using UPI amounting Rs.1476.94 and Rs.1483.23 using Canara debit card for which payment was successfully debited But ticket not booked.


I request you check the transaction and confirm the details for this transaction at the earliest.

The employees at Vashi Toll Plaza, collect cash from all vehicles even in fast tag lane, stating that the fast tag is not in service, this is a fraud and they have been collecting cash from all vehicles and even the money is getting deducted from fast tag account.

R/sir
I make reservation for the journey date16/09/2020 having ticket number 41522983. But bus service for the schedule is not available on the time. Also controller of nanded st depot is not co operated in a good manner. I talk with your customer care centre on same day many times but they refuse to register a complaint. And i arrange the journey in private traveling service. Please look into the matter and do the needful at the earliest. Please refund my money as soon as possible.

I enclosed the copy of journey ticket for your reference.

Kapilkumar dewale
Mob [protected].

Maharashtra State Road Transport Corporation [Msrtc] — captcha not getting matched even if entered correctly

Hi,

Please find below details of ticket which has been cancelled but refund amount is not yet received. I have sent mail a twice to [protected]@gmail.com but no response received. Support desk people don't know what they have to do for this query even i asked for senior person to come on call but they denied it. Such a pathetic service they are providing.

Original Ticket Number[protected]
Date Of Journey - 23-Mar-20
Cancellation Voucher Number[protected]
Transaction id - [protected]
Passenger Name - MANOHAR SHRIDHAR RANE
Number of Seats - 1
Start Place - BORIVALI NANCY COLONY
END PLACE - DEOGAD

I booked 2 tickets from my SBI bank from kalyan to wakad. 554.86 is amount. But ticket was not booked but amount was deducted from my account. Kindly refund my amount

Hello my name Sangita Nimbalkar saturday (22/08/2020) i tried to book ticket from Kolhapur to pune for date 27/08/2020 but after completing my transaction for ticket i directly redirected to home page without showing anything also my ticket amount of 423/- deducted from my account then I check ticket in my ticket menu but I didn't found any ticket in it.

Passenger details and transaction details are attached in image

Passenger details

Sangita Nimbalkar age-37
Bus name-Kolhapur to pune
Ticked book date : 22/08/2020
Journey date: 27/08/2020
Seat booked: seat no 5
Bus Time: 15:00

Plz refund my total amount 423/- which deducted from my credit card.

Hi i have made booking from mumbai to pune via wakad for 24/08/2020, but unfortunately ticket is not shown as booked or details not received under my bookings in msrtc website.
My amount for the first time was 443 inr which was deducted but booking not done, i tried twice this time amount was 440 inr wherein akount deducted but no booking appeared.

Please refund my total amount 883 inr which is deducted.

Thanks,

Sdc.

Dear Concern Officials

I am a regular passenger of your ST from last two years.I am working in Chandrapur and living in Rajura so I have to travel to and fro daily.Before lockdown I used to get issued my 3 months travelling pass worth 3500/- Rs. and continued the same practice till 21st March 2020. My latest pass was issued on dated 16th of March 2020 which means that I have travelled only 6 days on my current pass and lockdown occurred.

Now when your ST resumed working from 8th of June 2020, the schedule of buses were very rigid. Some what 2 to 3 buses in morning from Rajura to Chandrapur and 2-3 buses from Chandrapur to Rajura in afternoon which was very unsuitable for any working employee. When we inquired about pass renewal at Rajura Bus stop last month they informed us that they have not received any circular regarding this. So we continued to travel by our personal transports.Before approximately 10 days I again inquired about pass renewal at Rajura ST inquiry section, then I was informed by Mr.Parsodkar (the one who issues pass) that the Reissuing of pass has started, we just have to pay the fare amount of the no. of days we travelled on latest pass and we will get the new pass of again 90 days and also he particularly mentioned that we will not give you refund of amount anyhow you will get the new pass only, also I asked him that I am working so my time doesn't suits your time so will it be ok if I come after some days then he said that you can come whenever want i am there to give you pass.

Now today when I went to ST stand to get my pass renewed the same employee is telling me that you will not get a new pass and we will give you a refund of 60 days only. And also he was falsely mentioning that we have got the circular of the same, when I read the circular there was nowhere mentioned that the amount of 60 days only is to be refund also the circular was mentioning that no refund will be provided but the same pass will be renewed for the days between 22th of March to 8th of June 2020 which means 79 days.

Due to mislead by your employee I have to bear a loss of around 1000/- Rs. Now who is responsible for this? Had he told me before that this service of renewal of pass for 90days is for a limited period, I would have got my pass renewed then and there only before 10 days (on the time of our second communication). So now its my humble request that either you provide me a pass of 90 days (by me paying my fare of 6 days travel) or please provide me a refund of 84 days which is Rs. 3267/-.

And now the problem we face while travelling by our personal transport is that the road from Rajura to Bamni (Balharshah) is very narrow and has so many big holes in it which are not yet fixed for a very long time. And that Road of around 10 KMs has no divider and street lights. So how should a person with two wheeler travel by such road at night return home risking his life at the edge?

Please find the attachment of my latest pass for your verification.
Looking forward to your justifying reply.

Thanks and Regards

Sneha Bhagat
Rajura- 442905

Please cancel my e-reservation tickets nos :-

1.[protected] pune to alibag dt. 17.03.2020

2.[protected] alibag to pune dt. 17.03.2020

Please arrange to refund my money to my account for the above mentioned tickets. The ad-mmtrip (Ms. Shruti agent) has closed the cancellation via (Ticket id:[protected] on 11.03.2020)

Kindly do the needful.
Thanks & regards

Pauline premia
13.03.2020

दि: 5/3/2020 रात्री ठी 9:50 दरम्यान उतबर ते मुंबई जाणारी बस क्र: mh:20 bl 2999 बेजबाबदार चालक अश्या वेगात बस चालवत होता, की प्रवशी देखील घाबरले होता -.
सदर मार्गा वर मंदिवली दरम्यान गाडी आली असता माझ्या गाडीला कट मारून गेला व समोरून येणाऱ्या गाडी वाल्या देखील शिवी घाल करू लागला सदर बस चालक दारू पिऊन गाडी चालवत होता अशी माझी शंका आहे
तरी त्याच्या वर लक्ष् द्यावे आणि अपघात टाळावे ही विनंती

मिथुन चिंचघरकर
कवडोली, दापोली,
रत्नागिरी
[protected]

I boarded shivneri bus at pune to get down at belapur navi mumbai. Fortunately, i know where the bus stops at cbd belapur. A few minutes before the arrival at cbd i go to the front row and just temporarily occupied a seat in the front row, hoping that as soon as the driver calls for the stop i will inform him that i am ready to get down.

There was a partial hanging curtain or something above and by the time i could find where the bus is, he directly took the cbd flyover.
He neither called the stop name nor took besides the flyover to stop at cbd. By then it was too late and it would have been risky to get down at the middle of the highway. So i got down at vashi and returned by panvel local to belapur.

Sad part is that the driver was busy speaking to someone on headphones and mobile. It was his duty to stop the bus mandatorily at the bus stop but instead assuming that there are no passengers he simply took the flyover. Also what if there were first time passengers visiting mumbai? They would have had no idea where to get down unless driver calls for the stop name?

Shivneri is government initiative and a government servant has made a mistake. I fine him rs 500. I know msrtc will not entertain my claim but they are a government organization and their servants get salary from my incometax. As a result by paying incometax less by rs 500 this year i am going to recover this amount.