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Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

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Updated: Nov 28, 2025
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Maharashtra State Road Transport Corporation [MSRTC] reviews & complaints page 32

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S
Shaffi Khan
from Bengaluru, Karnataka
Feb 6, 2021
May 17, 2023
This thread was updated on May 17, 2023
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Did payment through ICICI Bank Debid Card - Amount 1256.20

Below are the details

Transaction Details
Merchant Name: MAHARASHTRA STATE ROAD TRANSPORT CORPORATION
Merchant Site: msrtc.maharashtra.gov.in
The charge will appear on your credit card / Account statement as MAHARASHTRA STATE ROAD TRANSPORT CORPORATION
Transaction Date & Time [protected]:49:26 PM
Merchant Transaction Reference No. [protected]
Atom Transaction Reference No. [protected]
Payment Mode Debit Card
Card Brand
Amount 1256.20
Customer Name Shaffi khan
Customer Email Id [protected]@gmail.com
Transaction Status Success

Passenger Details
Shaffi Khan - 35 - Male
Sadiya Khan - 30 - Female
Sumaira Shaikh - 27 - Female
Fatima Khan - 5 - Female

Please revert the money ASAP
View replies
This is regarding Transaction ID [protected]. We would like to inform you that the said transaction is successful

Also we have received refund request for the transaction and same will credited in customer account within 7-10 working days.

Merchant Name

Atom Txn ID

MAHARASHTRA STATE ROAD TRANSPORT CORPORATION

Merchant Txn ID

[protected]

[protected]

Amount Txn Date

1275.0

[protected]:49:49.0

Txn Type

Txn Status

Full Refund OK

Recon Status

Bank Ref No

[protected]

RNS

Discriminator

UPI
Refund not received
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    S
    SB CREATIVE
    Feb 3, 2021
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    Address: Belapur

    Dear sir/Madam
    Everyday it became travelling in St from panvel to belapur and return. The St bus conductor and drivers are rude and never stop at belapur stop and not at properly assigned bustop they stop as per their convenient

    Today on 3.2.2021 while travelling in bus no MH14BT 2410 the lady conductor was so rude to me the bis was totally empty only one Lady passenger was in the bus leaving and I asked the condiuctor the destination as here no destination mention on bus we need ask which doesn't reply properly due to this lady conductor had argument with me and forcing me to get down

    This is the situation of every traveler s travelling in St bus we have to bear them so request you kindly look in this matter and teach a lesson this lady conductor
    I mention the bus no MH14BAT2410 Belapur Bus from panvel St depot 8.15 am
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      A
      Ashish RokadePatil
      Jan 31, 2021
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      Address: Shivaji nagar Pune

      Hi

      2 Tickets were purchased online rs of 1650/- but I reached on time but as per bus operater there was no bus availabale for travel for Pune to Mukhed on the date 13th jan 2021at 21.45. So plz suggest How and what is process for refund,

      Phone no : [protected]
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        M
        mayur.agrawal1992
        from Mumbai, Maharashtra
        Jan 26, 2021
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        Address: 1/002, DEV DARSHAN CHS LTD, DONGRIPADA, GHODBUNDER ROAD, (THANE WEST), MAHARASHTRA, INDIA. PINCODE: 400615

        I had booked 3 tickets for bus journey via MSRTC official website for Aurangabad CBS to Thane CBS for the date[protected]. The amount of Rs. 1335/- got debited from my account but the transaction got failed by MSRTC & it was said I'd receive refund in 7 days but I haven't received it yet. I am attaching screenshot of both transaction details & the screenshot of transaction failed by MSRTC. Please issue me a refund.
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          V
          Virajm
          Jan 24, 2021
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          Address: B-8,vastu classic, Ganesh nagar,Kathe lane, Dwarka ,Nashik

          Me Viraj ravindra mundada
          Was riding my bike when a bus took a wrong left to get to a unmarked bus stop without giving any kind of indicator me driving maintaining a proper distance got crashed into the busses crash bar this incident took place in Nashik, Maharashtra 50 meters from Ganjalmal police station Move over The bus lady bus conductor used foul language with me and threatened me The police station also didn't take any kind of complaint over this I would please like you too take a close look at this matter
          Bus no
          MH-15-AK-8036
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            C
            Chavanpratiksha
            Jan 23, 2021
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            Website: MSRTC.maharashtra.gov.in

            I tried booking the ticket on 16/01/2021 from vashi to Ratnagiri

            Login id- [protected]@gmail.com
            Transaction of 1140 Rs.

            Amount was deducted from HSBC bank Account but ticket was not booked as the page displaying ticket and intimating passenger to print, did not appear.

            Transaction Id- T2101161027246801412286

            Please proceed with the refund of this amount.
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              N
              Nehal Aahmad
              Jan 22, 2021
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              Address: Kalyan

              We are doing 10-12k rupees job, how can we travel by auto on daily basis.
              Very less busses pickup from zakat naka bhiwandi toward Kalyan in morning, and from Durgadi, Kalyan toward bhiwandi in evening.
              There are empty busses, but driver did not stop at given above bus-stop.
              Pls look at the problems and solve it.
              Thanks & Regards
              A traveller from middle class 😒
              Maharashtra State Road Transport Corporation [MSRTC] customer support has been notified about the posted complaint.
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                R
                Rasika Bhosale
                from Mumbai, Maharashtra
                Jan 16, 2021
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                I was booking tickets on 15 January.While booking tickets, money was deducted but ticket was not booked. I received mail also of deducted amount for booking ticket in msrtc.How and when I get my refund.
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                  A
                  Ashok Nirbhavne
                  from Ghumarwin, Himachal Pradesh
                  Jan 13, 2021
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                  Dear Team,

                  I am traveling with my old parents and old aunty from shiv shahi.In which I faced the issue of bad service as they stopped the bus at green view hotel in khardi.In which we had order some snacks and one of the person was creating issue regarding a bad service of food as nobody took his order.Just because of that the within a minute the bus was leaving without us.Which was very bad as I was with all 3 old people and already having a food .Hence request you to kindly take an action regarding this.My ticket no. Was 000797 and the bus route was from nashik to dadar.
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                    T
                    tanviamulla
                    from Satara, Maharashtra
                    Jan 13, 2021
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                    Address: Plot no 2,172/A behind monark hotel s.t colony godoli satara, S.t colony

                    I have made reservation on 24 th December 2020 . My money was deducted twice but ticket was not generated. I have send number of emails to your team. Still they didn't do anything. Even I called them regarding my complaint still there is no improvement. Please look into my matter and refund my money as soon as possible.
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                      R
                      Raju.borade
                      Jan 11, 2021
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                      कोल्हापुर ते जालना शिवशाही टिकिट फाॆर्म वर टिकीट शिटींग किंव्हा स्लिपर मेंशन नसल्या मुऴे मला 940 रु घेऊन कोल्हापुर ते जालना शिटींग टिकिट दिले मला का सांगीतले नाही ही गाडी शिटींग आहे गाडी प्लाॆट फाॆर्म वर आल्या वर मला कळाले टिकिट शिटींगचे दिले .मला स्लिपर चे टिकीट हावे होते माझी 940 रु घेऊन फसवनुक केली आहे.ही गि-हाईकाची साप फसवनुक आहे. प्रावेट गाडीचे स्लिपर भाडे 800 रु आहे .आणी शिवशाहीचे शिटींग भाडे 940 कोणत्या आधारे लावले मी स्लिपर म्हणुन 940 दिले तिकीट कॆंशल करा म्हंटले तर केले नाही मला नाई विलाजाने 940 देऊन महामंडळाच्या चुकी मुळे मला प्रवास करताणी त्रास सहन करावा लागला याची मला भरपाई द्यावी
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                        A
                        AliyaFirdous Shaikh
                        from Delhi, Delhi
                        Jan 8, 2021
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                        Resolved

                        Address: Mumbai

                        Dear Team,
                        I have booked ticket from shrungartali to maitri park mumbai of 20.30 night express bus of 9th Jan 2021
                        Did booking on 7th Jan around 16.35

                        Payment deducted but ticket page did not appear neither sms received, please help in refunding my amount at the earliest

                        I did payment through HDFC account.

                        Registered emailid aliyafirdous.[protected]@gmail.com

                        After Payment below sms received from bank.

                        Thanks for paying Rs.877.74 from A/c XXXX3539 to MSRTC BILLDESK via NetBanking. Call [protected] if txn not done by you

                        Bank reference number[protected]
                        Jan 12, 2021
                        Complaint marked as Resolved 
                        I have received the refund on 11 Jan 2021. Team thanks for the support and immediate help.
                        View replies
                        Dear team,
                        I have booked ticket from Mangaon Raigad to Borivali nancy colony, Mumbai of 12.30 mahad- borivali bus on 22 feb 2021. Seat no. 18.

                        Amount deducted from my account via upi
                        BOI-Your a/c no. XXXXXXXXXXX0829 is debited for Rs. 216.01 on[protected]:32 and credited to a/c no. XXXXXXXX3230 (UPI Ref no[protected]. But i didn't get ticket.

                        Please help me refund my money.
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                          T
                          TanmaySG
                          Jan 5, 2021
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                          Resolved

                          Respected sir, I was making online reservation of 3 people for semi luxury bus from alibag to swargate on 3 January 2021 at around 8 am. Amount of 780 Rs were deducted from my account. But tickets didn't get booked. No e-tickets showed on website. I received msg from SBI that 780 Rs from your account has been deducted. When will I get my refund? Please look into the matter and initiate my refund.
                          Jan 9, 2021
                          Complaint marked as Resolved 
                          They deposited the money in my account
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                            R
                            Rushi R Jafhav
                            from Delhi, Delhi
                            Jan 1, 2021
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                            Address: Pune

                            I had cancelled pune to mahabaleshwar darshan bus ticket on 19 Dec 2020. It's been more than 10 days and I still not received refund amount. My cancellation voucher no is 41956822. Also customer care number are not being picked up. I tried to call customer care number several time but no response received.
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                            Hello, this is Vinod jagdale
                            i cancelled 4 Etickets in which following 2 Eticekts refund not received till 3 month over. I try several times. please help me to get my refund.
                            thanks
                            Ticket no.42678894 and 42678117
                            Mobile [protected]
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                              Karishma Londhe
                              Dec 27, 2020
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                              I was trying to book ticket from Karad to Thane CBS. The amount was deducted from my HDFC account (card payment) however, the ticket was not booked. When can I expect the refund?

                              Also, I tried to book the ticket again (2nd time) and was booked successfully with amount deduction (2nd time).
                              However, I am expecting the refund amount from my first transaction of failed booking.
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                                sanjay gorivale
                                Dec 27, 2020
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                                I booked ticket sangmeshwar to borivali Nancy colony date of 02/1/2021 Ticket cost total 1240. But later after I cancelled ticket and voucher no is 42017355.
                                I requested to msrtc support system please refunded my money as soon as possible.we are live in poor middle class family belonging.
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                                  Yamani Moiz
                                  Dec 26, 2020
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                                  Hey, I booked a ticket from Nasik to Mumbai at 4:31pm. Train type is 02110 MMR CSMT SPL departing from Nasik at 7:05am and reaching Mumbai at 10:45am.

                                  The total of ₹146/- got deducted from my account but I didn't receive the ticket for the same.

                                  UPI transaction ID :[protected]

                                  Payment was done through Google Pay.

                                  Kindly refund the money ASAP.

                                  PS : Same thing happened with me previously and the amount got refunded within hours. This time I waited for a day but the refund is not yet initiated

                                  Thanks!
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                                    Bhavesh Kalsulkar
                                    Dec 26, 2020
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                                    Address: G-7 room num velentine niwara near malad east,97

                                    I have done MSRTC bus booking from Borivali to Ratnagiri on 24 Dec.2020. I have completed all the payment process for rs. 708 the amount is debited from my account but the booking was not done. I nee to refund this amount
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                                      Y
                                      Yamani Moiz
                                      Dec 23, 2020
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                                      Resolved

                                      Hey, I booked a ticket from Nasik to Mumbai at 7:26pm. Bus type is Shivshahi Ac Seater departing from Nasik at 19:15 and reaching Mumbai at 00:40.

                                      The total of ₹710/- got deducted from my account but I didn't receive the ticket for the same. Attaching screenshot of transaction for your reference.

                                      Kindly refund the money ASAP.

                                      Thanks!
                                      Dec 26, 2020
                                      Complaint marked as Resolved 
                                      Money got refunded
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                                        S
                                        swati bhor
                                        from Delhi, Delhi
                                        Dec 23, 2020
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                                        My name is swti bhor i was booked eticket seat no 08/1/2021 morning 7am to 9.50pm, but not getting any mail . Amount deductions will
                                        be .
                                        Charged mail recd

                                        your faithfuuk
                                        swati bhor
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