Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Hello team,
Below is my cancelled ticket details against which i was not received my refund amount
Ticket number :[protected]
From :- thane cbs to rajgurunagar
Booking date : 09/09/19
Date of journey : 12/09/19
Refund reference no : qhdf[protected]
I also mail this details to [protected]@billdesk.com,
[protected]@gmail.com.
Please help me with this

Hi sir/ ma'am,
Grievance about my journey on shivshahi mh.18. Bg.1535 nandurbar-pune.
I am traveling by the mentioned bus to pune. My pickup point was malegaon. First and foremost, the bus was to depart from my pickup location at 22:40. But the bus arrived at 23:45 which is an hour late. This was the very first negative impression that the bus and msrtc created.
Secondly i would like to mention about the quality of the bus. The bus is managed by a third party named ' bafna brothers' and i challenge that this is the worst management someone would ever come across. The seats of the bus aren't covered with bedsheets. Moreover, a foul smell continuosly lingers in the bus. The air conditioning is not in proper condition. The suspensions are in such a bad state that one cannot even sleep properly. We pay for the ticket and we have all the right to get proper service.
We, as passengers rely completely on msrtc as it is a government body. But looking at this scenario, i don't think it makes any sense to do so. You motto says "safe and accident free bus service". The bus which i'm traveling in doesn't have a rear view mirror. How can you guarantee safety. I believe all these things are being taken very casually and that has resulted in the increase in number of shivshahi accidents. This is just my story. I bet there are hundreds like me out there who are as frustrated and disgusted by your service and management. I hope you look into this very sincerely. That's all from my side.

Thanks and regards,
Manas sonawane

Shivasahi bus is failed to reach on time its taking more than 6 hrs to reach from pune to kolhapur.ac was not working. If asked to driver response was given that its affecting the speed of the bus. Also he claimed that bus was not in proper condition to drive smoothly. Its has been observed that same condition of the shivasahi buses this charging sockets are not working all the time. Shivasahi buses charge 430rs./ for its services like ac, wifi, cleanliness, better traveling experience with minimum time duration and none of the service is working properly. Its very inconvenient and frustrating.

1) i have tried online booking on 12 oct 2019. But while doing payment, my money was debited from my account but msrtc page gave me error so it cant showing in my cancelled ticket. So in this case i did not received my money back till yet. Please refer transaction id :[protected]
2) i have tried again for booking ticket, then it correctly booked and money debited
I have query about my first error money debited issue
Please resolve it asap
Mb no: [protected]

Hi sir, mi aaj osmanabad latur bus no. Mh20 bl1612 osmanabad time 8:30. Ne terna college ethun kasabasa chadlo gadi stop la slow kelymule. Driver urmuth an wrongly bolat rahile. Shevti angawar yeu lagle. Mi vinanti karun hi urmath pane bolat hote.. He as wahan shobhat nahi.. Driver name hashmi aahe as samjal.. Please help mo.[protected]. Shri71. [protected]@gmail.com i want feedback

पुणे - नाशिक महामार्गावर हॉटेल फाउंटन अधिकृत बस थांबा येथे चहा नाश्ताचे प्रवासी कुपन न मिळणे बाबत.

पुणे - नाशिक महामार्गावर हॉटेल फाउंटन हा अधिकृत बस थांबा असून येथे दररोज अंदाजे 200 हुन अधिक बस येथे चहा नाश्ता साठी थांबतात.
येथे प्रवाश्यांच्या सोयीसाठी देण्यात येणारी चहा नाश्ता चा कुठलाही सूचना फलक उपलब्ध नाही तसे त्या बद्दल विचारले असता अशी कुठलेही सेवा आपल्याकडे देण्यात येत नाही असे सांगण्यात आले.

हॉटेल फाउंटन बद्दल असणारी
काही आक्षेप.
1)महाराष्ट्र राज्य परिवहन मंत्रालयाच्या आदेशानुसार हॉटेलला 30 रुपयात नाश्ताचे कुपन देणे व त्या बाबत हॉटेलच्या बाहेर तसा सूचना फलक लावणे अनिवार्य आहे.तसा कुठलाही फलक अथवा सेवा प्रवाश्यांना
येथे उपलब्ध नाही.
2)तसेच हॉटेलच्या खाद्यपदार्थांच्या किंमती वाजवी दरा पेक्षा जास्त आहेत की ज्या सर्वसामान्याना परवडणाऱ्या नाहीत.

कृपया वरील तक्रारीस ग्राह्य धरून हॉटेल फाउंटनचा अधिकृत बस थांबा रद्द करावा अथवा प्रवासी नाश्ता चे कुपन उपलब्द्ध करून देण्यात यावे.

I booked shivneri bus ticket for pune to borivali, mumbai. Ticket details are attached in the image. The bus was supposed to come to vanaj bus stop at 9:12 am but didn’t show up at all. The bus stop attendees kept saying it bus hasn’t left from swargate. I took another bus after waiting for couple of hours.
Please provide a full refund of the fare (Rs. 525) as the bus didn’t show up.

Dear sir, i cancelled my online journey ticket, as per message on msrtc online reservation system my cancellation voucher number is 40031933. Even after around 15 days from ticket cancellation date i didnt received my refund amount. As per message of msrtc i should receive my amount within 7 days after cancellation, please guide me to recive my ticket cancellation amount. Thank you.

Ravi

Greetings,
We travelled in shivshahi from nashik to borivali dated on 10th nov 2019 departing at 16:30. We had reserved three seats. The seats were covered with dust and tobacco with a scent of cigarettes, there were splashes of tobacco spits. When we asked the conductor what can be done then he reverted with an arrogant answer. So even after paying a sum for three seats we had to manage with two seats which were dirty and were haunted by mosquitos. Such experience is not expected in a ac bus and that too after charging a huge sum. The passenger besides us had his seat broken and then sat on the seat reserved by us the entire journey. This caused a sole discomfort and we nowhere look forward to travel in shivshahi again neither suggest anyone to do so. I would request mrstc or the bus operator to refund our money.

Review by,
Piyush dahiwadkar

Sir,
I had booked an online ticket for shivshahi bus from swargate to kolhapur on[protected] at 6.30 pm. I boarded the bus from katraj seat number 4. Mine was a window seat. When i boarded the bus i saw someone else was sitting there. When i asked he said that a conductor was sitting on his seat. So i was made to sit on another seat which was not even a window seat only because one of your conductor was sitting there with his girlfriend.
Please act on my complaint or else i will go to your higher authority.

Hi, 9.30 am msrtc shivshahi bus from khed ratnagiri depot was planned to to reach thane cbs by 3.05 pm on 7th november 2019. But the bus driver stopped the bus at ramwadi bus depot and informed all the passenger that bus has some technical issues and can't go further.
When complained to khed bus depot on call and ramwadi bus depot they are not ready to arrange another shivshahi bus instead of that they are saying that st-ordinary bus will come in some time you have travel your remaining journey in that.
We as a customer are paying double rate for ac bus ticket and msrtc is replacing it by non ac bus and that too no guarantee for seats.
Moreover there are 20+ shivshahi buses parked in depot when asked about that they are saying it is not rto cleared.
My father is a heart patient and already done with his bypass surgery he is standing at ramwadi bus depot from last 4 hours with no help fro authority.
This is the second instance in last two months with same route bus service.
Which needs to be looked upon seriously.

I have done reservations for the rahataghar - sangli bus and my boarding is at hatkhamba titha to kolhapur ticket number 39509717. The actual bus has to be semiluxury i have done reservations for this, but they sent non semiluxury, it was ordinary bus which ticket is less, conductor has written the fare difference on the ticket for refund purposes, so as per rules on 13 october i have handover the ticket print to ratnagiri st depo also they assured me that refund will be credited to my account
Since it has been 24 the refund amount has not been received, please complete the refund process as soon as possible
I have attached the copy of my ticket and conductor written for refund.
Nikhil kadu
[protected]
[protected]

I cancelled my e ticket before 24 hrs, and i didnt received my refund amount. Also i have attached screenshot of cancelled ticket.

Details of the same as given below.

Passanger name: ghanshyam khade
Cancellation voucher number : 40003702
Original ticket number : 39165373

I request msrtc to act as early as possible.

Please enaure the bus condition before satrting of journey. I am travelling in bus no. Mh 14 bt 3814 from manmad depot to shivajinagar pune. Ao bus is fail during journey at babhaleahwar some oil is come out from engine. So driver said at ahemdanagr depo please all passenge come down we will check it in depo and coming soon. But bus is atanding there from 19:30 to 20:40.
So kindly request you to msrtc before starting of long route journey please check the bus condition

Dear msrtc,

I know writing here won't help my situation. Its high time you guys maintain a time book for your self. I was supposed to board from nashik at 5 pm for pune, its 6.30 pm i haven't board the bus.
When asked the enquiry team, response was even 3.30 pm bus has not arrived.
The clueless enquiry guys made it even more pathetic. Not knowing even about the next bus status really seemed whole cooked stuff...

Dear Sir/ Mam,
I made a reservation for day ordinery bus from Aurangabad to Akola on Date: 26/10/2019
The details are given below.
Ticket Number : 39783321
Trip Number : AWBD0024572
Transaction Id : RHMP[protected]
I was informed that the bus is not available for the day as it was cancelled by MSRTC and I travel in JADA bus at 10:30 am with New ticket of Rs 1040/- on same day. I was asked to make a complain to get the refund of my ticket.
I have already mailed it to [protected]@techprocess.co.in, Technical support
and [protected]@gmail.com.

Hereby I request you to kindly look into the issue and please make the refund to my account as soon as possible.

Thanking you in anticipation.

Dear sir,
I allways travelled from mumbai (Borivali) to nashik by shivshahi. Like me many corporate person, senioe cityzen, ladise, families are traveling on this route. During journey bus is taking refreshment break at hotel green land (While comming to mumbai) and hotel jai durga (While going to nashik), hotel managment is not at all maintaining hygiene at toilets and even if inside the hotel. Nobody will dare to order food for...

Additional 115 rs taken while travelling to nagpur by shivshai. Considering rush of diwali, no any mode of transportaion willbe available for nagpur which is far away from solapur i. E. 750km. Ticket was booked on 13th oct 2019. Msrtc has not sent any message, mail or call for ticket fare increament. This is rediculous. I have to pay money as no other option available.

Required your support to save faith on msrtc. Please do needful and returned my additional charges taken.

I have reservation dtd. 28.10.2019 of shivshahi sleeper for the route of mumbai central to kolhapur. However when i arrived at mumbai central depot at 9pm and enquire about bus location, mr. Jadhav from vahtuk niyantran kaksh informed me that same bus was cancelled and they are arranging shivshahi seater bus instead of it. When i ask him about reason for this incidence, he roughly replied to me that, 'ask to kolhapur depot, we don't liable to answer you as sleeper coach bus belongs to kolhapur depot'. When i ask him about complain book, he told me to search mr. Maske who was incharge of depot and have complain book. I search him all over the depot for more than 15 min. But he was not on his place or in depot. When i repeatedly ask mr. Jadhav for complain book he has given me one book in which i listed my complain, but at the last he told me that nobody look after such complaints or this book, its for just your satisfaction which was really worst thing.
When i arrived at kolhapur bus depot at 6:30am, i have met mr. Faraz who was incharge of depot at that time. I told him all the incidence and told him refund my money. Finally after half an hour chase, he agreed to refund the amount but told me to take hard copy of ticket. I inform him that i avoid to take a print of ticket as electronic copy is well accepted every where and it was governments initiative only for saving trees. But he was not listening to me and repeatedly asking for hard copy of ticket as he knows that i couldn't get hard copy of ticket till 10am when all the outside shops will starts. He was purposely doing the same as he don't want to refund me. I requested lot of time that i have further 2.5 hr. Journey to my native so i cant wait till 10 am with my family. But he ignored me. Hence i again requested complain book and lodge my complain again at kolhapur depot for physical as well as mental stress given by msrtc employees to their passengers.
I hereby request you to take strict actions against mr. Jadhav, mr. Mhaske of mumbai central depot and mr. Faraz of kolhapur depot.

Dear sir/ mam,
I made a reservation for semi luxury bus from nagpur to pune for date: 20/10/19.
The details are given dear sir/ mam,
I made a reservation for semi luxury bus from nagpur to pune for date: 31/10/19.
The details are given below.
Ticket number : 39631812
Trip number :ngpl0004605
Transaction id :rhmp[protected]
I was reservation that the informartion but it was cancelled and i was asked to make a complain to get the refund on my account. I have requested to u sir/madam.