Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Hi All,
This is to bring you notice and filing Complain against Maharastra Travels for fraud and providing buses which are not in Running state.
This is to inform you that I started my travelling from Pune to Nagpur in AC bus which is also in not running state. Booking PNR[protected] Bus Info - Bus No:MP3090264, The bus stop working after 78 km and we are still waiting in the middle of the road. We feel really insecure and also there is no resolution given by travels.
Can you please file a case against bus travels for not checking and maintaining there bus services.

Hi,
I am haridas gaikwad, i have booked tickets on the 22nd oct. 2019. Travel route (Hadpsar to jat) and my money got deducted from account with ref. Id[protected]. I made payment of rs. 797.03 through "billdesk" payment option. (Bank name - hdfc). Please refund this money as soon as possible to my account..

Refrence no.[protected]
Bill desk no. Rhdf[protected]-msrct
Amount - rs 797.03
Date - 22nd oct 2019

I have called many time to msrctc contact no. But they are not responding. Please contact [protected]

My self veeresh, on 24/10/2019 i am travelling from pune (Bremen chowk) to thane. I board ordinay bus at bremen chowk bus no - mh 14 bt 1020. When i board conductor issued a shiveneri bus ticket cost of 440/- rs. As bus is ordinary. The cost of ticket is 270/- rs. I got confused and that time bus left. Then i asked the driver why he issued a shivaneri ticket to me. He also dont know why like this. I asked summary chart and saw, conductor...

Worst service in time schedule, no respect to passenger time, can not provide current location/status of bus, even customer care and depo department not providing update of departure bus, not respect to customer when asking the bus details..,

If you can not provide the small n simple service then close your shutter n sit down at home,. Very bullset service

I booked the ticket of shivshahi for 19 oct 2019 from nagar to khamgaon. The bus timing was at 8:05 pm. We waited there on pune stand at nagar for upto 4 hrs. We were asking them in every half an hour that bus is coming or not but they replied that it is coming. So at last after asking that they told us that bus is failed and we sent an asiad bus to carry all the passengers. They didn't even announce that thing. Then we told now what we do? So they told we will stop the bus at tarakpur bus stand in ahmednagar. But the bus didn't stop at tarakpur also. The behavior of bus controller over there was too rude. They were too rude to talk. Here in this incidence what is our mistake? Why should we suffer because of your faulty maintenance. I[censored] are not able to take care of that shivshahi buses then plzz don't run it. Plzz do something on this. Plzz take a strict action on this. If you don't take action then we will take other action.

Pune passenger are not allowed...in vasai to kolhapur shivneri bus... Those passenger are already seat in the bus.. Bus no. Mh06. Bw. 0806 at the time 12.00pm. Bus conductor told directly, only kolhapur and satara passenger are allowed.. I said to conductor, this is government bus... Anyone can travel anywhere... But conductor and driver doesn't listen. This is not fear..

Dear sir,

I cancelled my online journey ticket, as per message on msrtc online reservation system my cancellation voucher number is
39662609. Kindly confirm how much time will it take to get the refund amount after cancellation,

Please guide me to recive my ticket cancellation amount.

I have attached the screenshot of cancellation voucher. Please check the same.

Thanks in advance.

Regards,
Rohit bhosale

Hello

I have booked a e-ticket (2 nos) online for travelling from khed (Bharana naka) to mumbai - for shivshahi bus and bus timing was 8:40am at khed (Bharana naka) but still bus has not arrived (1:20 pm) @ dated 21/10/2019, and bus is cancelled,
This issue is 3rd time i'm facing. I want my money back

I had sent an email to cancel the ticket and for which i have received no response.

Below are my ticket details:
Ticket no: 39563952
Trip number: rtnl0067761

There is no refund of money link

I was traveling from shivshahi on 18 oct. I had boarded the bus at 5 pm from shivajinagar bus stand pune - mh04 jk 3154. Also the bus camera was not working. The bus took a stop at galaxy restaurant. After the bus moved from nagar first bus stand, i looked for black dell laptop bag which was kept on carrier but didn't find. 5 passengers had left the bus before i couldn't find the bag. The bag has red dell laptop and clothes and charger. If anyone find it, please contact [protected] asap.

Msrtc — refund of cancelled ticket

Dear sir, i cancelled my online journey ticket, as per message on msrtc online reservation system my

Cancellation voucher number is 39623316
And original ticket no is 39623188

Refund of cancelled ticket

As i waiting on saswad bust stop since last half an hour bus condactor and driver not came to bus.. What time they gives during exchange of driver and conductor i think 10 min is sufficient for that.. They gives 45 min for exchange.. Still im setting in mumbai to pandharpur bus. Time is 4.54 am. Bus start but i was west my 45 minuit on saswad stand.. Careless conductor and driver always late come to bus stand when the exchange occured..
Gadi from: paral agar..

I was travelling to pune from lonere fata and boarded mahadev to swargate semi luxury bus. I was having a confirm ticket of the seat next to driver but the no. Print on the the bus were different than the online portal still I consulted with the controller and then sat on the seat next to driver but the driver started talking rudely and in response I said that i had already consulted withe controller about the seat, still he continued arguing saying that the no. Of seat you are having doesn't exist only in this bus to that i said I don't know about your system and I sat according to the seat i booked while selecting the seat from the online portal to that he started to argue later he said we are taking you is a favor on you ( in marathi he said amhi upkaran kartoy tumcha var tumhala gheun jaun) .
I strongly oppose such kind of before and later he said I wont drive unless you go and sit behind.
I want strong action should be taking in this case as the passenger is travelling for free, he is paying for every service he is offered so no government officer has a right to talk with any common passenger to talk like this.
Ticket no.[protected]
Vehicle no. - MH 20 BL 3217
Shantanu kurapati

I had booked ticket on 14/10/19 for journey from pune to panvel on 18/10/19. Due to some misunderstanding i had to cancel the ticket. I had cancelled the ticket just after the minutes i have booked it. The payment of 200 was done through my bank account and i had not yet got the refund of that money. After cancellation i even not got the message that i would get the refund back. Please look into this matter and refund the money as soon as possible.
Ticket no[protected]
Cancellation voucher no[protected]

My wife mrs. Charulata jagtap was traveling in msrtc bus thane - dhule on 18/6/19. The bus met with accident & my wife was seriously enjured. After taking treatment in private hospital i submitted accident claim bill to div nasik. They forwarded it to div thane. I also cleared all querrey raised by thane div. But till today i have not received claim bill for rs. 1906/-

There are many customers waiting for senior citizens for new card making above 60 years... There is no internet at deta entry staff and also not alternative option for internet other company net available... So peoples troubling and waiting. They are came again and again.. That's paining for senior citizens so give the attention about there facility

Reserved st ticket from msrtc website.
Money is deducted from bank account but ticket not received or generated.

Please send me refund or ticket.

Booking details:
Ordinary express - 26th oct 2019
From vallabhnagar, pune to shahada, nandurbar
Boarding - chandannagar bypass
Destination - ahmednagar tarkapur

Transaction details: image attached

Reserved ST ticket from MSRTC website.
Money is deducted from bank account but ticket not received or generated.

Please send me refund or ticket.

Booking details:
Ordinary Express - 26th Oct 2019
From VallabhNagar, Pune To Shahada, Nandurbar
Boarding - Chandannagar bypass
To- Ahmednagar Tarkapur

Transaction Details:
Date: Thursday, 10 October, 2019 3:56:44 PM IST
Seller: MSRTC
Amazon Pay Transaction ID: P[protected]
MSRTC ID:[protected]
Status: Successful
Transaction Amount: Rs.305.31

Respected sir,
It is complaint against bus depot of khed, depot controller does't work properly, they didn't depart bus on time and in a day they skip most of the bus and as the passenger strength is much greater, passenger fit in the bus and next or previous bus is skip and any false reasons is given by the depot to the citizen.
Some of the drivers which are regular on their work, they didn't get the bus by that depot and other hand most of the drivers waste their time and sometime it last to 60 to 90 mins.
I hope you will undertake my complaint my resolve as soon as possible.
Thanking you.

There was a delay of 3 hrs of a shivshahi bus which was supposed to come from aurangabad and go to kolapur, but was not there on time instead i didn't get a sleeper bus and got a normal seater one. And the amount was also not refunded back. The day the bus which was supposed to come was oct 9 at 9:30 pm and came at oct 10 at 12:30 am.
We paid rs 3098 for this bad service.

We had booked an online ticket for Pune to Nasik, of Shivshahi. The time of arrival at Nasik phata was 11.45. But the bus did not arrive on time as always. At 12.30 the bus of time 11.30 arrived went. 1 hour late. Then there was no conductor at the place after that, one bus came and just went without stopping. Assuming it was of 11.45, which came 1 hour late, and did not even stop. Even when ticket was booked online. After that when called on CUSTOMER CARE, there was a guy, who asked for ticket number, and he put me on hold, and then did not answer after that. I kept calling for 1 hour he just picked the receiver and put on music!!! What the hell. There was my grandmother who is 76 years old standing on highway at 2 at Night. And the ### CUSTOMER CARE people don't even have the decency to pick up the call and answer what has happened.!!! Worst experience ever. Huge mental stress and the money that was gone is gone.