Claimed

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

1
Updated: Nov 28, 2025
Complaints 2463
Resolved
184
Unresolved
2279
Contacts

File a complaint to Maharashtra State Road Transport Corporation [MSRTC]

Having problems with Maharashtra State Road Transport Corporation [MSRTC]?

File a complaint and get it resolved by Maharashtra State Road Transport Corporation [MSRTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Maharashtra State Road Transport Corporation [MSRTC] reviews & complaints page 37

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
V
Vai1997
from Malegaon, Maharashtra
Oct 29, 2019
Report
Copy

Address: Loni kalbhor,hadapsar, Pune, Maharashtra, 412201

Dear sir/ mam,
I made a reservation for semi luxury bus from nagpur to pune for date: 20/10/19.
The details are given dear sir/ mam,
I made a reservation for semi luxury bus from nagpur to pune for date: 31/10/19.
The details are given below.
Ticket number : 39631812
Trip number :ngpl0004605
Transaction id :rhmp[protected]
I was reservation that the informartion but it was cancelled and i was asked to make a complain to get the refund on my account. I have requested to u sir/madam.
I am usman student in Anjuman-I-Islam's Kalsekar Technical Campus, there very poor bus service for people of mumbra most of them are students, there is only one bus in evening, I request you to help me on this matter to increase the no of bus for students
Pathetic management of buses scheduled from Thane to Borivali.
So much worse conditon of air conditioner. Not even getting little amount of aif llr inside.
water bottle supply is not available as the supply is directed by msrtc only.
I will not rate you even 1%
Helpful
Found this helpful?
3 Comments
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    V
    Vai1997
    from Malegaon, Maharashtra
    Oct 29, 2019
    Report
    Copy

    Address: Loni kalbhor, Haddapar., Pune, Maharashtra, 442902

    Hell, good evening sir,
    I have reserved a sit in a shivshahi bus after 2days i have cancelled a ticket on date 25-09-19 but the refund has not saving on bank account. Then so what's is procedure for this given a refund to save on account. Then i have request to u sir pls tell about this comment. I have search on msrtc site but i can't understand what is the procedure.
    AC Shivneri bus time is 5:31 am from Vashi to Chinchwad has not arrived before 6:30 am.

    It was discovered from on duty conductor at Vashi, that this bus departs from Dadar at 6:00 am.

    I am disappointed.
    We took whatever option that was available. They gave us Idli sambar and Pohe.
    Pohe was hard to chew and Idli was like button Idli and in expiry condition.
    Msrtc should review their option and should haltt at location which are able to deliver good food to customers.
    Dear sir,
    My cancellation voucher no is 39574161 and ticket no is 39152148.No amount is credited to my account yet. I mail three times to msrtc but no reply from MSRTC. worst online cancellation service from MSRTC.
    Helpful
    Found this helpful?
    3 Comments
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Sourab Agarwal
      from Mumbai, Maharashtra
      Oct 29, 2019
      Report
      Copy

      Address: Pune, Maharashtra, 411060

      I booked my tickets online. It was from panchgai to pune. The bus came 3 hours late and on top of that the conductor gave away my seats to someone else. On asking he said if we want to travel just go back and sit or can come in some other bus. It was clear he gave away seats to someone else. I am still travelling sitting in the last seat. My ticket number is 39863330
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        K
        Kish29
        from Pune, Maharashtra
        Oct 29, 2019
        Report
        Copy

        About the bus no mh07 c - 7369
        Date 29/10/2019, bus source from nagpur start approx. Time 12:30.
        The display board on bus is nagpur to lakhandur but ticket conductor refuse to give ticket for lakhandur.
        He said bus will go up to pawani only.

        Please check at nagpur bus depot, the route of this bus as mentioned the bus no.
        And take immediate action on it.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          SALMAN_SA92
          from Nagpur, Maharashtra
          Oct 28, 2019
          Report
          Copy

          Address: Survey No 244/A, Millat nagar vadjai road, Near madrasa falah darain, Dhule, Maharashtra, 424001

          On dtd. 27.10.2019 @9:30pm, i travelled from aurangabad to latur by bus no. Mh13 cu6546. While i was alseep somone took my bag and left his dirty bag. When i reached latur im told somone droped at ambajogayi bus stand took my bag. Since 3:40am im still at bus stand. Asked at latur station they told they cant help. Got contact number of ambajogayi bus stand. Tried calling at least 15 times in a span of 5 hrs but they are not recieving call. Called aurangabad multiple times they are picking up my call. Call central helpline number they told they cant do anything. No one is responding. I have submitted his bag at gandhi cahawk police station. Police also tried calling ambajogayi bus stand but they didnt pick up call. Please help.

          Regards
          Ms. Salman
          Its been 3 days and i didn't receive my money.

          Name : Shekhar Rajesh Balaskar
          Ticket Number: 39713509
          Date of journey: 25/10/19
          Bus time: 6:15 (from shivaji nagar pune to parbhani)
          Bus Type: Shivshai
          Cancelation Voucher: 39714853
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            P
            from Mumbai, Maharashtra
            Oct 28, 2019
            Report
            Copy

            Address: Maharashtra Mumbai, Mumbai City, Maharashtra, 400072
            Website: msrtc.maharashtra.gov.in

            I am pratik thorat from mumbai i booked shivshahi bus on dated 28/10/19 from ghatkopar to manchar but msrtc send another normal non ac bus instead of shivshahi which was not clean. Shivshahi bus ticket is higher than other bus. After talking to bus conductor i came to know that bus was send to nashik for passing. And msrtc booking authority not stop online booking of shivshahi
            Oct 28, 2019
            Updated by [email protected]
            My ticket no 39562602
            Total amount 1490
            Total passenger 5
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Shashank Nema
              from Pune, Maharashtra
              Oct 25, 2019
              Report
              Copy

              Hi All,
              This is to bring you notice and filing Complain against Maharastra Travels for fraud and providing buses which are not in Running state.
              This is to inform you that I started my travelling from Pune to Nagpur in AC bus which is also in not running state. Booking PNR[protected] Bus Info - Bus No:MP3090264, The bus stop working after 78 km and we are still waiting in the middle of the road. We feel really insecure and also there is no resolution given by travels.
              Can you please file a case against bus travels for not checking and maintaining there bus services.
              Oct 25, 2019
              Updated by Shashank Nema
              I am posting this complain on behalf of my colleague . If possible can some one please take an urgent action on Maharastra Travels?
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                H
                Haridas Gaikwad
                from Pune, Maharashtra
                Oct 24, 2019
                Report
                Copy

                Address: 411028

                Hi,
                I am haridas gaikwad, i have booked tickets on the 22nd oct. 2019. Travel route (Hadpsar to jat) and my money got deducted from account with ref. Id[protected]. I made payment of rs. 797.03 through "billdesk" payment option. (Bank name - hdfc). Please refund this money as soon as possible to my account..

                Refrence no.[protected]
                Bill desk no. Rhdf[protected]-msrct
                Amount - rs 797.03
                Date - 22nd oct 2019

                I have called many time to msrctc contact no. But they are not responding. Please contact [protected]
                I want to travel from latur railway station to karadkhel stop.
                But bus controler is not allow to me .
                He is allowes only udgir passenger in between latur to udgir any more peoples not allowing.

                Mh 20
                BL 2155
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  V
                  veeresh A
                  from Mumbai, Maharashtra
                  Oct 24, 2019
                  Report
                  Copy

                  travelling in ordinary bus but issued shiavneri bus ticket

                  Address: AUNDH, BREMEN CHOWK, Pune, Maharashtra, 411007

                  My self veeresh, on 24/10/2019 i am travelling from pune (Bremen chowk) to thane. I board ordinay bus at bremen chowk bus no - mh 14 bt 1020. When i board conductor issued a shiveneri bus ticket cost of 440/- rs. As bus is ordinary. The cost of ticket is 270/- rs. I got confused and that time bus left. Then i asked the driver why he issued a shivaneri ticket to me. He also dont know why like this. I asked summary chart and saw, conductor...
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy
                  P
                  prakashkesare
                  from Mumbai, Maharashtra
                  Oct 23, 2019
                  Report
                  Copy

                  Address: Solapur, Maharashtra, 413401

                  Worst service in time schedule, no respect to passenger time, can not provide current location/status of bus, even customer care and depo department not providing update of departure bus, not respect to customer when asking the bus details..,

                  If you can not provide the small n simple service then close your shutter n sit down at home,. Very bullset service
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    G
                    Gayatri Kalantri
                    from Noida, Uttar Pradesh
                    Oct 22, 2019
                    Report
                    Copy

                    Address: Tarakpur bus stand, Ahmednagar, Maharashtra

                    I booked the ticket of shivshahi for 19 oct 2019 from nagar to khamgaon. The bus timing was at 8:05 pm. We waited there on pune stand at nagar for upto 4 hrs. We were asking them in every half an hour that bus is coming or not but they replied that it is coming. So at last after asking that they told us that bus is failed and we sent an asiad bus to carry all the passengers. They didn't even announce that thing. Then we told now what we do? So they told we will stop the bus at tarakpur bus stand in ahmednagar. But the bus didn't stop at tarakpur also. The behavior of bus controller over there was too rude. They were too rude to talk. Here in this incidence what is our mistake? Why should we suffer because of your faulty maintenance. I[censored] are not able to take care of that shivshahi buses then plzz don't run it. Plzz do something on this. Plzz take a strict action on this. If you don't take action then we will take other action.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      P
                      Pramodj1
                      from Mumbai, Maharashtra
                      Oct 21, 2019
                      Report
                      Copy

                      Address: Raigad, Maharashtra

                      Pune passenger are not allowed...in vasai to kolhapur shivneri bus... Those passenger are already seat in the bus.. Bus no. Mh06. Bw. 0806 at the time 12.00pm. Bus conductor told directly, only kolhapur and satara passenger are allowed.. I said to conductor, this is government bus... Anyone can travel anywhere... But conductor and driver doesn't listen. This is not fear..
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        R
                        Rohit2288
                        from Delhi, Delhi
                        Oct 21, 2019
                        Report
                        Copy

                        Address: 400066

                        Dear sir,

                        I cancelled my online journey ticket, as per message on msrtc online reservation system my cancellation voucher number is
                        39662609. Kindly confirm how much time will it take to get the refund amount after cancellation,

                        Please guide me to recive my ticket cancellation amount.

                        I have attached the screenshot of cancellation voucher. Please check the same.

                        Thanks in advance.

                        Regards,
                        Rohit bhosale
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          sanket1111
                          from Chennai, Tamil Nadu
                          Oct 21, 2019
                          Report
                          Copy

                          Address: 400088

                          Hello

                          I have booked a e-ticket (2 nos) online for travelling from khed (Bharana naka) to mumbai - for shivshahi bus and bus timing was 8:40am at khed (Bharana naka) but still bus has not arrived (1:20 pm) @ dated 21/10/2019, and bus is cancelled,
                          This issue is 3rd time i'm facing. I want my money back

                          I had sent an email to cancel the ticket and for which i have received no response.

                          Below are my ticket details:
                          Ticket no: 39563952
                          Trip number: rtnl0067761

                          There is no refund of money link
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            Sakshiybaheti
                            from Noida, Uttar Pradesh
                            Oct 20, 2019
                            Report
                            Copy

                            I was traveling from shivshahi on 18 oct. I had boarded the bus at 5 pm from shivajinagar bus stand pune - mh04 jk 3154. Also the bus camera was not working. The bus took a stop at galaxy restaurant. After the bus moved from nagar first bus stand, i looked for black dell laptop bag which was kept on carrier but didn't find. 5 passengers had left the bus before i couldn't find the bag. The bag has red dell laptop and clothes and charger. If anyone find it, please contact [protected] asap.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              P
                              Pandurang Hundare
                              from Mumbai, Maharashtra
                              Oct 19, 2019
                              Report
                              Copy

                              Msrtc — refund of cancelled ticket

                              Dear sir, i cancelled my online journey ticket, as per message on msrtc online reservation system my

                              Cancellation voucher number is 39623316
                              And original ticket no is 39623188

                              Refund of cancelled ticket
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                P
                                Panky2828
                                from Mumbai, Maharashtra
                                Oct 19, 2019
                                Report
                                Copy

                                Address: Saswad bus stand, Pune, Maharashtra

                                As i waiting on saswad bust stop since last half an hour bus condactor and driver not came to bus.. What time they gives during exchange of driver and conductor i think 10 min is sufficient for that.. They gives 45 min for exchange.. Still im setting in mumbai to pandharpur bus. Time is 4.54 am. Bus start but i was west my 45 minuit on saswad stand.. Careless conductor and driver always late come to bus stand when the exchange occured..
                                Gadi from: paral agar..
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  Shantanu kurapati
                                  from Rahuri, Maharashtra
                                  Oct 18, 2019
                                  Report
                                  Copy

                                  Address: 402103

                                  I was travelling to pune from lonere fata and boarded mahadev to swargate semi luxury bus. I was having a confirm ticket of the seat next to driver but the no. Print on the the bus were different than the online portal still I consulted with the controller and then sat on the seat next to driver but the driver started talking rudely and in response I said that i had already consulted withe controller about the seat, still he continued arguing saying that the no. Of seat you are having doesn't exist only in this bus to that i said I don't know about your system and I sat according to the seat i booked while selecting the seat from the online portal to that he started to argue later he said we are taking you is a favor on you ( in marathi he said amhi upkaran kartoy tumcha var tumhala gheun jaun) .
                                  I strongly oppose such kind of before and later he said I wont drive unless you go and sit behind.
                                  I want strong action should be taking in this case as the passenger is travelling for free, he is paying for every service he is offered so no government officer has a right to talk with any common passenger to talk like this.
                                  Ticket no.[protected]
                                  Vehicle no. - MH 20 BL 3217
                                  Shantanu kurapati
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    M
                                    Mrunal Katle
                                    from Mumbai, Maharashtra
                                    Oct 16, 2019
                                    Report
                                    Copy

                                    I had booked ticket on 14/10/19 for journey from pune to panvel on 18/10/19. Due to some misunderstanding i had to cancel the ticket. I had cancelled the ticket just after the minutes i have booked it. The payment of 200 was done through my bank account and i had not yet got the refund of that money. After cancellation i even not got the message that i would get the refund back. Please look into this matter and refund the money as soon as possible.
                                    Ticket no[protected]
                                    Cancellation voucher no[protected]
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      M
                                      Malegaon
                                      from Mumbai, Maharashtra
                                      Oct 11, 2019
                                      Report
                                      Copy

                                      Address: Thane, Maharashtra

                                      My wife mrs. Charulata jagtap was traveling in msrtc bus thane - dhule on 18/6/19. The bus met with accident & my wife was seriously enjured. After taking treatment in private hospital i submitted accident claim bill to div nasik. They forwarded it to div thane. I also cleared all querrey raised by thane div. But till today i have not received claim bill for rs. 1906/-
                                      Behave roudly and very bad behaviour
                                      prajakta pagdhare's reply, Oct 12, 2019
                                      Please give me revert
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit