Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Hi team,

This is with regards to my journey in one of the msrtc bus on 9th august 2019. Bus no mh20 bl 3918. I boarded the bus at kalamboli junction (Near mc donalds). The conductor gave a ticket to swargate pune and charged me rs. 200 (Not having rs 5 change). The fare at ticket was mentioned as rs.195. The bus just moved 2 km till panvel depot and conductor asked all the passengers to get down as the tyre got punctured and he said that they are taking bus to depot garrage for repair at around 8:50 pm and will be back in 15-20 minutes. All passengers were waiting at depot for bus and so i was also one of those passengers. I had to catch a train from pune at 1 am that night. I waited at panvel depot for more than one hour but bus did not came till 10:15 pm. I talked to the head conductors or incharge present at panvel depot that if this ticket can be returned or they can allow me to travel in another bus. But they refused me on both parts saying that the ticket cannot be returned and for allowing in another bus i need written approval from that previous bus conductor. So, after waiting there till 10:15 pm, i thought that i could not get the train now from pune which was scheduled at 1:15 am, so i came back to my home.
Now my question is -
1. If the bus conductor already knew that bus is punctured and will be repaired at panvel, why did he charged the ticket without informing the passengers like me who boarded from kalamboli.
2. If a person is in emergency, he should be allowed to travel in another bus as it is the same state transport. We are not asking to allow in luxury buses.
3. If you cannot allow in another bus, there should be a provision to refund the amount in such cases. If not full then partially as well.
4. A person might have missed /lost some important work because of such mis-happening then why you people are not co-operating with the passengers.

On dated 25/8/2019. I have reserved e ticket of shivshahi my journey from mohol to pune. My ticket no. Is tn9p63808986 date 26/8/2019. But on that date shivshahi not arrived in their schedule time, after within one hour. I am traveling another bus. After that i wanted to cancel my e ticket, but e ticket is not cancel, there is message that please contact bus operator
So my complaint is how traveler cancelled their e ticket at the time of such situations

Dear sir/ madam

I have use your msrtc site for online reservation evertime. With guest user ragistratin path. Last 2 month befour canceld the ticket of travaling rought - jogeshwari rly station - chaul, borivali - murud bus, this ticket canceled but afted lot of calling i have not got refund till,
Today i have book 3 ticket for travaling rought - borivali - alibag - date 30/08/2019, - bus borivali - ravdanda - time 15.00 - amt - 405/- but cut money form my account and not get even cancelld msg in my email id, please raise the complint and give me compleint ragister no, atlist i have follow - up this. Plese help me to get refund this amt, try to your system get me reverse this amt.

My payment was deducted form my account, but canclled the ticket, and amt revers in my account till. Booking the ticket of msrtc bus ticket, i have use your bill desk merchant payment gatway. Please reverse me the same amt as early as possible
I am wating for your valubal responce my email id - [protected]@gmail.com

Thanks & regards
Vaishnvai mhatre

Dear sir,
Trip number : ngrm0012006 approx. Boarding time : 05:30 hrs.
Ticket number : 38910365 transaction id : qcmp[protected]
Service start place : tarakpur service end place : kalyan
Passenger boarding point : tarakpur passenger alighting point : kalyan
Date of journey : 19/08/19 departure time from starting place : 05:30 hrs.
Bus service type : shivshahi no. Of seats : 1
Passengers information
Name age adult/child gen seat no seat status waiting list no quota conc. Code conc. Proof conc. Proof details
Rohan 29 a m 6 confirmed — general no concession na na
Total fare details
Basic fare : 389.00
Reservation charge :

Shivshahi bus cancelled,
Normal bus mh07 c 7216 sat and came paid ticket too

Please refund
Contact ahmednagar bus stand in case of any issue they have written complaint

Hi

Find the attached ticket. I have booked shivneri bus seat from boriwali 16th aug 201919:00 pm to swargate. I waited till 20:30 but bus didn't arrive. I contacted bus depot he said there is no bus from 18:00 pm and asked me to file a complaint for refund.
Please refund me the bus fare as soon as possible.

Ticket details:
Tk. No.38853561;nikhil gole;borivali na-swargate, p;16/08/19;ac;19:00;goregaon e-vanaj at 19:20;id-;f:1+h:0+c:0=t:1;s:16;rs525+conchg

I am traveling with my wife and my 6 months baby in msrtc bus no mh-14-bt-3257.in this bus mrs. N. S. Kamble was conductor and her behavior is so rude me and my baby. On conductor site was empty but mrs. Kamble was saying me"i am not feeling well dont site here and put the her bag on sit". I am requesting him please mam i am with my small baby please give me small space for my baby and his mom but she is very rude behavior. Not supporting nature. Also, she tell me no leaves given by msrtc etc etc. Please take action against mrs. Kamble. I am attached my ticket photo pfa..

The bus never stops at the bus stop and the bus is very crowded and the bus does not arrive on time. And all o[censored]s students hang at the bus door. And we lie down for college every day and sir makes us stand outside the classroom. And at least 100 to 150 children from waliv naka go to village vasai from valiev and we are suffering every day. Please do thank you for the bus waliv naka to vasai village morning bus

Dear sir,
I am very sad to inform you that i were stand on shivajinagar bus stand pune on the date 13.8.19 at 8.30 pm evening .my destination was supa which is located between the shirur and ahmednagar bus stand and supa towen is also very good in the passenger rush to go evrywhere and near supa there are so much hotels or dhabas where evry bus stop for breakfast, lunch and dinner so your bus driver and conductors will stop bus there but not in proper supa stand
Which is very bad and unethical
Most of the drivers n conductors not carrying the supa passenger from pune to supa.
They said that supa is not stop and we will not stop the bus at supa its better that you dont board the bus
Evry supa passenger doing the request to conductor but your emplooyees not responding on it.they behave very sabiward with passenger
Some time conductor pick up the passenger but aginst that they giving very high cost tickit to the passenger and giving the resons only .
I request you sir to give some orders or notice to the evry bus depo. We people already did some morchas and rasta-roko activity at supa for bus stand.

Hope you people taking some actions against the drivers and conductors for specially pune gangakhed, pune chikhali, pune ambajogai, pune aurangabad buses.

Thank you.

Respected sir/mam,
I was traveling from solapur to pune by msrtc bus (Mh 11 bl 9435). Actually i left my jerking in hotel which was on our route.in fact the boy from hotel was standing on roadside. So i requested conductor to just wait for a minute and he also accepted it. But after conductors instruction also driver refused to stop the bus. I requested him twice and thrice but he used a very bad language to us. Is this the service from msrtc? Sorry to say but this is disgusting. We need a immediate action on this issue.

I am travelling by bus no. Mh40y5416. Due to this bus i missed my train which is scheduled from bhusawal at 3:50 pm. This bus should be reached bhusawal at about 2:30 pm and it is reaching by 4:15 pm. I have reservation by train from bhusawal to itarsi. Who is responsible for this? My money gone, my time too. Now i have to go by the next train which is one and half an hour delay. I want my train ticket refund back which is approx rs.1000/-.
Kindly look into the matter closely.
Regards,
Shailesh raghuwanshi
[protected]

Two drunk staff members are traveling in my bus. I am traveling from pune to aurangabad. They work at shivaji nagar, as conductor and bus driver. His name is sudhir phunde/munde from beed. Both are totally drunk and miss behaving with passengers. Please take a strict action against them. They are spitting anywere sleeping and making a mess. Most strict action should be taken against this #.

Dear sir/mam,

In between traveling i don't have lot of money then i provide 5rs note to conducter that time conducter ignore and reject that notes, and that is also press cut not of rs 5/-.
Travel to bodwad to varangaon bus is bodwad to bhusawal and counductorname is s p chaudhari and his no is bsl[protected]. And also he rudely ignore and shout on me..
Request you to kindly check and answer why not accept the currency of rs 5/-.

The bus those are travelling beed doesn't stop at dindrud bus stand... People keep waiting here for hour and two and when finally the bus arrives, they neglect the people and keep driving at their speed... Dindrud is quite a big town for bus to stop and has got a large population... But the bus don't stop usually... Kindly take action regarding this... Thanking you...

Pnr /ticket no.38728660
Passenger name:shobha bajantri & mohan bajantri
Non ac seater fare rs.630/- each,
I have booked bus ticket from miraj to panvel (Mumbai) on 08/08/2019.
The bus is cancelled from miraj bus stand.
No one is available in enquiry counter to refund this cancelled amount.
I request to resolve this issue & kindly refund my ticket amount.

Dear sir, mam
My self tushar patil from pcmc, pune. On the date of 2/8/19 i am traveling with msrtc bus no mh-20-bl-2449 which is travelling for swarget to jawar in this bus worst condition i have experienced from seat no.27to 36 all bus are leaking with rain water every where dirt is thier only because of this all people trying to avoid st bus travel and then again government asking for low travlers.. So please do some changes between this make our india our maharashtra neat and clean improvement is need please...

I was waiting for alibag to mumbai st bus for 4:30 at alibag bust stand
It was 5:25 pm but the bus didn’t reach and i was having my reservation so i didn’t take any other bus as well.in the mean time bus which was for 5 pm for the same destination arrived. When i enquired the conductor/driver the timings of the bus, he didn’t reply at first then he started shouting at me and he said i will take my passengers and i don’t bother about others. Whatever be the situation or his restrictions was he should have behaved nicely
Then he came out shouting again and said go and sit as if he was taking me for free
Being a woman i felt insulted and everybody was watching the show. Nobody came and said anything
I am here in maharashtra for work and basically i am for haryana. I got a very bad image of the people over here and one thing is for sure that i am never going to travel in such buses as forget about the time commitments, they even don’t know how to behave
Number of the bus is mh20bl3713

All buses from 6:30 (Direct), 6:45, 7:00, 7:10 (Direct) buses are cancelled without no reason. Due to this buses are crowded too much in dangerous way and more than 90+ passengers are there in one bus on board, no one is listening to us all people from offices, college miss there schedule and even once in weak atleast 2-3 buses breakdown in route, as overcrowded people are travelling dangerously as there is no option for us to attend our college,
I kindly request you please to take immediate action against then and let them open their services again as soon as possible 🙏🙏🙏 please.

My friend booked shivshahi ticket from sion hospital to chiplun, timing 11pm from sion. I went to sion hospital stop 10 minutes earlier. But still conducor gave me misinformation about location. Actually he was way behind. And he told me to come to next stop. As a new girl in mumbai it was too difficult to carry 3 bags in heavy rain and also security issue. After reaching there bus wasn't there. I complained about him in controller office. Because of this after sitting in bus he misbehaved and used abusive language. His name is sandip bhishte and mob no. [protected].. I believe in justice. So please take action as early as possible.

Hello sir,

Myself, atul gangwal, send parcel from msrtc service, gunina commercial pvt. Ltd. Containing new bicycle on 21-july-2019. Lr no.:[protected], from pune shivajinagar to aurangabad.

Till date, parcel officer not handover my parcel.

I already paid its charges in cash at pune shivajinagar with extra 20rs. For handling charges.

Pune parcel officer said they put bicycle in shivshahi bus (Pune-aurangabad, mh-40 jk 4629) and given all related documents to driver (Milind khandgal, batchno.:8479).

Driver is not going to agree that bicycle put in bus and document given to him.

Parcel office at aurangabad said driver not inform them about bycycle, so they do not collected it.

Appreciate your support to get bicycle.

माननीय मंत्री तथा प्रशासन,
माझे गाव चंद्रपूर जिल्ह्यातील गडचांदुर
जेथे मोठे उद्योग, वसाहती, शैक्षणिक संस्था, कोलमाईन्स
लोकसंख्या ही 50, 000 च्या घरात (नगरपरिषद) आंध्र सीमालगत असलेलं शहर
इतके सर्व असून ही आज पर्यंत बस स्थानक नाही साधे बस ये जा करतात त्यासाठी शेड सुद्धा नाही
विद्यार्थ्यांना भर उन्हात, पावसात उभे राहावे लागत आहे
प्रवासी संख्या इतकी मोठी की अपुऱ्या बसेस, नित्कृष्ठ दर्जा, व वेळापत्रक ही नाही.. असो..
परंतु इतके सगळे असताना व जे आधीपासून च बसस्थानक आहे असे चंद्रपुर, बल्लारपूर, व आता राजुरा या ठिकाणी नूतनीकरण व काय काय शासनाचे सोंग चालू आहे व आमच्या गावात अजून एकही बसस्थानकासाठी न उचललेले पाऊल हे आपले
अकार्यक्षमत दर्शवते
आमदार साहेब नाकावरची माशी हाकलत नाही ते काय बसस्थानकासाठी लढतील कारण सत्ताधाऱ्यांच्या आई बहिणी इथून प्रवास करीत नाहीत ना..!!!
त्यांच्या आई बहिणी ना या यातना सहन करा लागल्या असत्या तर समजले असते
उपकार नाही मागतोय आम्ही आमच्या टॅक्स चा मोबदला कामा स्वरूपात मागत आहो..