Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

I was waiting for alibag to mumbai st bus for 4:30 at alibag bust stand
It was 5:25 pm but the bus didn’t reach and i was having my reservation so i didn’t take any other bus as well.in the mean time bus which was for 5 pm for the same destination arrived. When i enquired the conductor/driver the timings of the bus, he didn’t reply at first then he started shouting at me and he said i will take my passengers and i don’t bother...

All buses from 6:30 (Direct), 6:45, 7:00, 7:10 (Direct) buses are cancelled without no reason. Due to this buses are crowded too much in dangerous way and more than 90+ passengers are there in one bus on board, no one is listening to us all people from offices, college miss there schedule and even once in weak atleast 2-3 buses breakdown in route, as overcrowded people are travelling dangerously as there is no option for us to attend our...

My friend booked shivshahi ticket from sion hospital to chiplun, timing 11pm from sion. I went to sion hospital stop 10 minutes earlier. But still conducor gave me misinformation about location. Actually he was way behind. And he told me to come to next stop. As a new girl in mumbai it was too difficult to carry 3 bags in heavy rain and also security issue. After reaching there bus wasn't there. I complained about him in controller office....

Hello sir,

Myself, atul gangwal, send parcel from msrtc service, gunina commercial pvt. Ltd. Containing new bicycle on 21-july-2019. Lr no.:[protected], from pune shivajinagar to aurangabad.

Till date, parcel officer not handover my parcel.

I already paid its charges in cash at pune shivajinagar with extra 20rs. For handling charges.

Pune parcel officer said they put bicycle in...

माननीय मंत्री तथा प्रशासन,
माझे गाव चंद्रपूर जिल्ह्यातील गडचांदुर
जेथे मोठे उद्योग, वसाहती, शैक्षणिक संस्था, कोलमाईन्स
लोकसंख्या ही 50, 000 च्या घरात (नगरपरिषद) आंध्र...

While travelling from kalyan to pune, on 27th july 2019, i had shown digital locker i'd proof to the bus attendant. He asked me for paper i'd proof. I showed him digital locker i'd proof and he denied to accept the same. Apparently he allowed me to travel but he asked for valid paper i'd proof. I shown him digital i'd proof through digital locker but he was not accepting it. Where india is moving towards digital india and government officials...

At waghbil bus stop next to just bus stop driver stopped bus and quickly started bus
That time my one foot was at dashboard and another was ground hence i felt down.

Please register my complaint and do the justice.

Bus no. Mh 14 bt 1737

Time 9 : 20 am

Driver denied to tell his identity....

I m booking for online shiv shahi bus mumbai to shirdi on 23/07/2019 (3.30 pm parel depot). My pic up point is sion. I call every half hour parel depot about bus status no one given me proper ans finally bus reached sion around 4.40 pm but that time i m very shocked bcs coming bus not shiv shahi this is normal semi bus without any information for change the bus. But i pay ac bus fare. Then i ask for conductor mr g mungale and driver mr b...

I have tried online ticket booking on 1st and 5th respectively which was not succeeded due to some technical reason and i am still awaiting confirmation on said payment refund. I have logged so many complaints but still no one have bothered to call back and get it closed.

Its very pathetic service/response from said team as there is no one who takes initiative for prompt response and it was very surprising that given technical...

Bus from nandurbar to nashik mh 14 bt 2708 has speed lock nd is taking more time than usual... I boarded from sakri nd its taking a lot of time... After enquiring we came to know that the bus has speed lock... If it has speed lock we should be told earlier at the depot so we would not board and waste our valuable time and money... Date 21/7/19.. Very disappointing msrtc...

The conductor of the bus mh-14 bt-4293
Going via paratwada-akot to aurangabad was avoiding to give the tickets to passanger from anjangaon to akot.
Instead of giving tickets, he is asking to give 10-20 rs less than the actual fare. He's asking every lady/student to give him 10rs less and not the ask for the ticket.
The st bus was of paratwada depot.
Plz take an action on this....

Today morning I was travelling from Nashik to Pune by bus no. 3116, time: 8.15 am, seat no.25. somebody has taken away my black and red colour bag by mistake from bus and I have found same colour combination bag at Shivajinagar, Pune bus stand at 2 pm in the same bus.i think the bag has been mistakenly exchanged.
My bag contains my clothes, books, etc.if somebody finds it please contact me contact number-
[protected], [protected]...

On 09/07/2019 my online booking was for Aurangabad to Pine in Shivneri bus seat number 13 vide tickets number 38466365. But at bus stand I was adjusted in Shivsahi bus of the same time (8pm)in seat number 16. I was assured by the Shivneri counter in charge for getting back the difference of fare, yet not which is received. Please look into the matter.
With warm regards
B.N.Dash...

Dear MSRTC,

I'm travelling in Nallasopara Ratnagiri Bus from last 5yrs, I travel till Kasarvadavali (Thane West).
Today bus conductor Mr. B A Bhoir is very rude and was not ready to give ticket till by destination.
As per Kasarvadavali (Thane West) is not a stop but in ticket vending machine it is available.
I said that I\'m travelling from last 5yrs in this bus and I\'m aware that ticket is there but...

Dear sir
Today dated 9th jul 2019 driver & conductor were not allowed me to sit in bus inspite of vaccant seats were available in bus at Surat bus stand.
I have to travel from Surat to Vyara
I requested them that if they don't want to go to inside vyara City then they can drop me on bypass highway in vyara. By the way vyara is district headquarter and it is official bus stop too.
they need only stop bus on vyara...

Driver is driving very fast and rough drive on udgir to mukhed root bus details are mh20bl 1652
It's a 8:30am schedule bus. Date 9/7/2019
Tickets collecter is tamboli.
When we travelled by msrtc is no that we are in safe transport but your staff behave like a stupid.
So plz i hope you have to take a action against this driver with properly.
Bus is...

I booked a ticket for the journey of panvel to naldurga from msrctc app on 23 may 2019 via 'debit card' but due to some reason i cancelled it but as it was said to me that your money will be refunded within 14 days. But till now it is not refunded. So i request msrctc to refund my money back. On that day i booked 3 seats so total money was 2400/-, as of msrctc rules after fine i should get 1800 /- money back. My ticket number was 37884481....

We are travelling from nashik to pune vai shivshahi bus no. Mh02bw0831 which started from nashik at 9.07pm, driver of this bus is harassing us by not allowing to close the door between driver cabin and passenger lobby. This engine noise is very disturbing and could not allow all o[censored]s to sleep in thid night journey. We have paid extra for the comfort else we would have gone vai regular nsrtc bus with less fares.
We want our money back...

Bus stand is leaking everywhere, very unhygienic conditions in the stand and also the conditions of washrooms and toilets is pretty bad. The water drained from toilet is leaking in the stand creating worst conditions for people willing to travel by state transport bus. Please intervene as it is very difficult to travel during monsoon in such bad conditions....

Namaste sir/madam

Myself, aadinath n. Rakshe, have booked the reservation of msrtc bus starting from arnala to pandharpur. My boarding point was manpada and alighting point was malshiras. The approx scheduled boarding time was 06:31 hours at manpada. Date of journey 06th july 2019.
Concern, i was there 06:05 hours at manpada bus stop to board a bus. But after waiting more than 1 hour, the bus was not came there till...