Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Address: chakan, Pune, Maharashtra, 410501

Hillo msrtc team,
I am amol kilbile writing to you asking the refund of an amount deducted while doing transaction on msrtc website on 07.10.2019.
Below are the detail
1. While booking a ticket for 2 passenger, i entered all the detail and go redirected on to the page of hdfc netbanking. I entered my details and payment done. 1059.34 rupees. But ticket not genrate.
Bus detail - malkapur to pune
Travelling date - 02.11.19
2. Same above issue observed but traveling date 03.11.19
892.22 rupees.

+5 photos

Oct 11, 2019

Complaint marked as Resolved

very good service thanks for support

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Address: Wakad pune, Pune, Maharashtra, 411057

Yesterday i had travelled from kolhapur to pune by shivshahi bus (@17:31pm) type. We were seated on 7 & 8 seat number me and my friend.in between travel time i lost my one red and white colour pouch. Which was containing watch (5k) and some money inside that. Kindly take this request and proccess with correct actions. I hope i will get my things in return.

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Address: 36 Shiva Enclave Vikas Nagar Uttam Nagar, New Delhi, Delhi, 110059

Mh 14 5086 / 4086 time 14:45 dt 06.10.2019
Saptshrangi to nasik
I am trying to catch bus for lakmapur data and nasik bus would go there but conductor of this bus didn't allow because he is asking only for direct passenger for nasik then one local staff confirm me that this bus must drop me on my location.
I again ask to conductor but he refused with me abusing than i insist him to board and same local staff ask to conductor but after that conductor assault me and drag me out of bus at saptshrangi
Continue assaulted... Till he took me out infront of bus local service
And abusing me continue
Bus no in marathi language so i submitted two no
Kindly do the needful

Oct 7, 2019

Complaint marked as Resolved

What action was taken ? How you marked it resolved complaint ? Let me understand

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Address: Hadapsar, Pune, Maharashtra

I did reservation 4 times every time transaction done but tickets not booked.
Rs. 2764 spent on my account. I tried my friends card from their account same happened. Rs. 2040 spent on their account but tickets not booked.
Reg. No. [protected]
Name: umakant babasaheb jadhav
Journey date: 25 oct 2019
From shivaji nagar to shirdi
Please please refund

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Address: Ghugus dr chandrapur state maharashtra, Chandrapur, Maharashtra, 442505

Today dated 1.10.2019 time 5.00 pm at ghugus state maharashtra. The bus came from wani (Without conductor) i was going to chandrapur. The bus conducter refuse to travel me without any reason and saying me travel another bus and talking very rudely and misbehaving.. When i told him about complaint he said "jo karna hai kar le" i was shocked how conducter giving service.

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Address: Mumbai City, Maharashtra, 400025

I was traveling in b. E. S. T bus no. 162 from wadia hospital to worli village (Mumbai). I got on the crowded bus and took a ticket but when i saw there was an empty bus behind of same no. I got on that bus so i can get to sit. The conductor forced me to go back to the earlier bus or take a new ticket. Please help and reply. Was he right or i just got fooled for extra ticket?

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Address: Georai bus stand, 431127

Georai taluka georai dist beed busdepo madhe bus kiti velane yeil te vicharnya sathi geto hoto ratri che 8 vajle hote date 20/09/2019 mi vicharle nashik la bus kadhi yeil te kahich nahi bole parat mi vicharle sir bus kadhi yeil nashik la janari tyani shivya dilya tula sangitlel kalat nahi bus nahi aahe madarchod tula kalat nahi ka mi bolo sir tumhi aase naka bolu te bole tu kay karche te kar tula kuthe bhetu sang mala khup ghan shivya dilya tya sahebanche name giri saheb aahe

Sep 20, 2019

Updated by Bhima gavade Ok

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Address: Thane, Maharashtra, 401202

I am a regular traveller from vasai - thane and its been 2 months since there are issues with the bis survice we have to wait around 45 minutes to 1 hour to get the bus the bus depo controller when called gives very vague answers plus at one or two instances there were no traffic on the route still they said it is trafficed and so buses are late. I just dont understnad what is whmrong.

We people of vasai have limited option of travelling to thane. I hope you look into it asap

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Address: Nandurbar, Maharashtra, 425409

Dear sir,

I have booked ticket from baroda (Gujarat) to taloda (Maharashtra) in baroda shirpur bus. But unfortunately it was canceled on 06/08/2019 i have also contacted msrtc helpline number for bus confirmation and they confirmed me that the bus was officially cancelled so i want refund my money about bus cancellations and i have also contacted to akkalkuwa bus depo for bus ticket submissions and submited it and tell him to transfer this ticket to shirpur bus depo as per talk with msrtc customer care. There is near about 45 days goes down till not response on it so i want to refund my money as soon as possible. And take neccessary action on it.
Ticket number[protected]

Thanks and regards,
Vishal patel

+1 photos

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S

sayaligole2

from Mumbai, Maharashtra

Sep 17, 2019

I have booked bus ticket from Mahabaleshwar to Nerul(Mumbai) for 02/09/2019.
The bus was cancelled from Mahabaleshwar bus stand.
Person at enquiry counter was not supportive to give more details.
I request to resolve this issue & kindly refund my ticket amount.

bus cancel by depo and i have done online reservation in it. so refund my money. - Comment #3536853 - Image #0

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J

jeetu1188

from Nashik, Maharashtra

Sep 17, 2019

At least in rainy season buses should be cleaned.
Passenger going one place to another due to them some important or regular work.
So he wants to reached there place with clean cloths..
So please take care of passengers they should definately give return msrtc as per take care of msrtc to them.

bus cancel by depo and i have done online reservation in it. so refund my money. - Comment #3537145 - Image #0

bus cancel by depo and i have done online reservation in it. so refund my money. - Comment #3537145 - Image #1

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T

tgkarmalkar

from Aurangabad, Maharashtra

Oct 2, 2019

Fare of shivshahi bus from Pune to Aurangabad is Rs. 440 (including taxes). Therefore fare for physically handicapped should be 132 after giving 70% discount. But at booking he charged Rs.155. Why we have to pay extra?

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B

Babdi

from Mumbai, Maharashtra

Oct 2, 2019

I came today 19th sept 2019, at kurla nehru nagar, st bus depo, control room person told me that chandgad borivali bus will come by 5:30 pm now after 2 hours another guy told me that bus has cancelled. Why he not confirm and on what basis he committed regarding the bus

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Address: Pune, Maharashtra

I took a ticket from aurangabad for pune to aurangabad for my sister coming from pune but the bus incharge was not allowing her to travel even she has photo of ticket... And the incharge has printout of ticket details which is showing clearly that ticket is booked at the time of night they are misguiding lady... Such a shame full situation it was nobody was ready to help her...

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Akole bus depot don't provide online reservation facility, why? Akole is taluka place so why they don't give online reservations facilities also. They don't give timetable on net
Tasech akole yethun pune w nasik yete janare passenger khup ahet tyamule kiman prati din sadar thikani janes sakali sandhyakal 3 te 4 bus freya niyojit karawyat. Pune sahi sayankali 5 nantar bus nahi mhanun khup fairly hote...

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On date of 15-Aug-2019 I was booking ticket from MSRTC mobile app from my registered mobile number [protected]. Money is deducted from bank account but ticket reservation got failed.
Transaction Reference Number: [protected]
(Attached scrennshot below)

Requesting you kindly refund my money earliest.

thanks & regards
Avadhut Chougule
Mob: [protected]
E: [protected]@gmail.com

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R

rj prakash

from Mumbai, Maharashtra

Sep 18, 2019

I am traveling in pachal to Borivali 2019. My bus condition was really poor. Due to rain bus leakage from all side. We completed to conduct er but he said this bus is Nashik depo.thats why replacement not possible.bus no MH 14 BT 3630

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Address: Maharashtra, 560103

Challan no. (Mumcm[protected]) belongs to mumbai for vehicle class: goods carrier (Lgv), but challan sent to my two wheeler number. However sent evidences photo also of heavy vehicle.
I paid this challan post that i recollected from evidence photo it is not pertains to me.
Request you to refund asap.

Also request to crosscheck other two challan without evidences/photos on my two wheeler number looks like belongs to mumbai location.
Challan no. Mtpchm[protected]
Challan no. Moff[protected]

All three i paid kindly refund.

Pallawi

+1 photos

Sep 08, 2019

Updated by AnuPals find all attached challan images.

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Address: Thane, Maharashtra, 401208

At fountain ghodbander road, the bus dash my mirror at right turn from vasai to thane.
My car was stop in traffic and the shivsai bus (Mh 06 bw 0516) dash my car trying to move ahead. I was continuously honking and indicating him to stop. The co driver was also watching but didn't bother to make a stop.
I tried to follow him but his rush driving made me more scared.
Kindly look in to this. Such driving might led to some serious damage to property or life. The driver is responsible for all the life he is carrying in the bus.
Date - 7/9/19
Time - 10:45am
Location - fountain ghodbander road
Bus no.- mh 06 bw 0516

Suhas ambetkar
[protected]

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A

ahmed kurne

from Mumbai, Maharashtra

Sep 10, 2019

Hi Team,
I was trying to book ticket on 1st of September from Rajgurunagar to Thane lbs bus ghodegaon - Mumbai bus but I have tried four times and still ticket is not booked so total 185.46 rs deducted 4 times please revert all the money to my account .
Details -
Id - akurne

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S

sunraj181

from Delhi, Delhi

Sep 10, 2019

Sir, mam
kindly cancel my e ticket reserved on 16.08.2018 against 31.08.2019 of swarget to alibag bus @10:30 due to college time extended over 17:30 pm
Name: Savi Rajesh Mhatre
Eticket : 38860485
transaction id :[protected]
From shivajinagar pune to wadkhal

email: [protected]@gmail.com

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Address: Sra building no. 3 kurar village, Appa pada Malad east, Mumbai City, Maharashtra, 400097

Dear sir/madam
I have travelled on 01/09/2019 to aadivare ratnagiri with msrtc bus
But that time with communication with another person that person gives me a much important responsiblity, so now i am not having any details about that person but i have only the bus no. And seat no. Of that person
Destination : borivali to ratnagiri
Bus no. : bl 3142
Seat no. : 35 & 36
Age : 35 to 40
Gender : female
Plzz give me a details of that co-passenger or suggest me another link that can i find them much easier
I have mailed to msrtc but no reply comes from them.
Plzz request you to take action about this and help me urgent plzz help me

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Girish Bhaskarwar

from Pune, Maharashtra

Sep 9, 2019

Sir,
We book Partur Pune bus for 8/9/2019 at 17:00 pm by RedBus, we reached before time at bus stand. But Bus departure before time, we get cooperation from Enquiry section, it is so hectic to move with luggage,
We should more tha 45 min for further bus

want a details of my co-passenger - Comment #3530443 - Image #0

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S

Sarweshg

from Mumbai, Maharashtra

Sep 10, 2019

Dear sir/madam

It is kind notice to you that the conductor name Mr. RB INGALE,[protected] Has regularly misbehaving with travellers. He is also stopping every location in a way like After taken the tickets only Bus will be moved ahead.

Vehicle number : MH40 N8920

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Address: Satav plot lane no 4 amadip pratishthan hadpsar Pune, Pune, Maharashtra

I made a reservation in between pune to kolhapur for the date 12/08/2019 but actual there is no buses running in between pune to kolhapur so i must have return amount when i enquired on bus stand on that day i immediately cancel my reservation my reservation i d[protected] name bidve dayanand my mo no [protected] my gmail i d [protected]@gmail.com

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एसटी क्रमांक - mh 14 bt 1776, पनवेल ते पेन, दिनांक[protected] रोजी सकाळी 10:35 वाजता.
वर नमूद केलेल्या रोजी, वेळी आणि गाडीतून मी पनवेल वरून प्रवासाला सुरुवात केली. मी एसटीच्या मागील दरवाच्या डाव्या बाजूच्या आसनावर बसलो होतो. प्रवास सुरु झाल्यानंतर अंदाजे 15-20 मिनिटानंतर एसटी वाहकाणे मला मी बसलेल्या आसनावरून हे आसन वाहकासाठी आरक्षित असल्याचे बोलून तिथून उठवले.
एसटीच्या पुढील दरवाजाच्या बाजूचे आसन हे वाहकासाठी राखीव असल्याचे मी वाहकाला निदर्शनास आणून दिल्यास वाहक माझ्याबरोबर उद्धट बोलू लागला, तो बोलला कि ते चुकीच्या आसनाला लिहिल आहे, तू मला शहाणपण शिकवू नको.
एसटी महामंडळामध्ये जर कोणी जबाबदार अधिकारी असेल तर मला सांगावं कि वाहकाची वर्तणूक बरोबर होती काय?
एसटी महामंडळाच्या अश्या कर्मचाऱ्यांनमुळे प्रवास्यांचा कल खाजगी प्रवासीवाहनांकडे होतोय.
ही एसटी महामंडळासाठी चांगली बाब आहे का?
एसटी महामंडळ माझ्या तक्रारीचे काय करेल?

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A

amolkadam1987

from Delhi, Delhi

Sep 6, 2019

Dear Team,
Please find the attached ticket, we want to travel 18 Aug 2019 from Alephata to Kalyan but bus not came.we asked to station master they said bus cancelled because heavy rain malshej ghat not working.
We struggling last 20 days to refund still not processed.
Kindly look issue and refund urgent.

misbehavior of st conductor - Comment #3528696 - Image #0

misbehavior of st conductor - Comment #3528696 - Image #1

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T

Tilakmitramandal

from Mumbai, Maharashtra

Sep 10, 2019

Pune manmad red bus reach at kopargaon at 12.30 pm night on 23/8/19 this driver is doing very rash driving to many people was collaps due to urjent braking at many times
Aged loka jar ashi padli tar kiti dukhapat hoil tya na, vinakaran urjent brake marayche

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Address: 401203

Sir, nalasopara varun latur bus sodli nalasopara depot tune tynantr panvel la jaun return bolvtata... Tymchya system mule mazi family madhlya khup trass zala... Ladies and 2 year cha mulga hota... Tyna support karycha sodun the bhadhan kart bastat conducter. Conducter ult boktata tumchy mule amhala trass boltata... Hay mule msrtc madhun tarvel karuchi iccha hot nahi... Pls hycha feedback call karun he solve kara pls... Aashich seva karnar ka tarvelchi... Date 30/8/19
No-[protected]...

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P

Pramod Suryavanshi

from Mumbai, Maharashtra

Sep 3, 2019

MH 14 BT 0364(5star midc to daulat wadi) I travelled in this bus bt on local stop ''Benikre" at 8.20 am bus driver and conductor stopped the bus and gone for tea and came after 10 minute they know that, that was not a bus stand so Why driver, conductor behave like this??, is MSRTC is private transport???

poor system as well as nsp depot - Comment #3526008 - Image #0

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Address: Sangli, Maharashtra, 416309

Hello sir,

Today my wife and mother traveling to kundal from pune in swarget-tasgaon bus (Bus number mh06 8308.)
I had already booked ticket on online portal ticket no[protected]Trip no-sglm0007070) of time 14.15 pm. But bus conductor (Akash shankar dhotre batch no-73552) misbehave with ladies and not allowed booked ticket and asked for new ticket. And harrashed and asked to step down from bus. My wife also requested, they will show original id card at kundal bus stand. But he not listen.
My mother and wife, they had soft copies of identity card in mobile but bus conductor not in mood to see that. He refuces that ticket and asked for new ticket. So they broght new ticket no-065079 of rs 490 for two passanger.

He threaten ladies and misbehave with them.

Request you to refund my ticket amount and take action against conductor.

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T

tushar4632

Sep 6, 2019

I had booked a bus from Chichwad-Sangli on 15 Aug 2019 at 7.45 am. But the officials there said the bus got cancelled.
Kindly, refund the amount for the booking. The booking details are as follows:
Ticket no : 38803078

misbehavior with ladies and illegally force for new ticket - Comment #3528709 - Image #0

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Address: Nagpur, Maharashtra

I travel from st bus a lot, the very common thing i have noticed is that as the bus comes people waiting for bus put their stuff like (Hanky, bags, books, etc) as if they have booked the seats legally. If we seat on the particular seats the people starts fighting for their seats, i my self have faced this problem multiple times. I request you to take strict action against the same and advertise it as more as possible, so the people can't argue on the topic, thanking you

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V

Vishwanath Maske

from Panaji, Goa

Sep 3, 2019

School Pass not accepted on local busses... *VINA VAHAK VINA VAHAK OR NON STOP BUS*Plz. Help students.all conductor accept pass but. 1 conductur name. Is unknown not accept pass. :vina vahak vina thamba bus: plz strictly Action on them. And helps student. Bus no. Mh. 40. N 9633.
Time. 8.45AM
Solapur bus depo, Solapur
Date. 26 August. 2019

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

File a complaint to Maharashtra State Road Transport Corporation [MSRTC]

Maharashtra State Road Transport Corporation [MSRTC] reviews & complaints page 38

many deducted but ticket not book

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i have lost my valuable pouch in the bus while traveling

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assault in bus stand

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money deducted from account but ticket not booked

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non cooperation of conductor and misbehaving

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double ticket charged for same bus

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mi bus kiti vasta yenar vicharnya sathi gelo hoto pan tya sahebani mala shivya dilya

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no bus for 1 hour

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bus cancel by depo and i have done online reservation in it. so refund my money.

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misguiding

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akole (ahmednagar) bus depot

not got money back

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rto - refund challan not belongs to my vehicle

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driver dash my car right mirror at fountain ghodbunder road

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want a details of my co-passenger

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reservation made but there is no running buses in between pune to kolhapur

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misbehavior of st conductor

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poor system as well as nsp depot

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misbehavior with ladies and illegally force for new ticket

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people putting their stuff on seats for as if it's a legal paper

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