Claimed

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

1
Updated: Nov 28, 2025
Complaints 2457
Resolved
184
Unresolved
2273
Contacts

File a complaint to Maharashtra State Road Transport Corporation [MSRTC]

Having problems with Maharashtra State Road Transport Corporation [MSRTC]?

File a complaint and get it resolved by Maharashtra State Road Transport Corporation [MSRTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Maharashtra State Road Transport Corporation [MSRTC] reviews & complaints page 38

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
akilbile8367
from Noida, Uttar Pradesh
Oct 7, 2019
Resolved
Report
Copy
Resolved

Address: chakan, Pune, Maharashtra, 410501

Hillo msrtc team,
I am amol kilbile writing to you asking the refund of an amount deducted while doing transaction on msrtc website on 07.10.2019.
Below are the detail
1. While booking a ticket for 2 passenger, i entered all the detail and go redirected on to the page of hdfc netbanking. I entered my details and payment done. 1059.34 rupees. But ticket not genrate.
Bus detail - malkapur to pune
Travelling date - 02.11.19
2. Same above issue observed but traveling date 03.11.19
892.22 rupees.
+5 photos
Oct 11, 2019
Complaint marked as Resolved 
very good service thanks for support
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Swatisury
    from Mumbai, Maharashtra
    Oct 7, 2019
    Report
    Copy

    Address: Wakad pune, Pune, Maharashtra, 411057

    Yesterday i had travelled from kolhapur to pune by shivshahi bus (@17:31pm) type. We were seated on 7 & 8 seat number me and my friend.in between travel time i lost my one red and white colour pouch. Which was containing watch (5k) and some money inside that. Kindly take this request and proccess with correct actions. I hope i will get my things in return.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Sachin Sunil Datt Sharma
      from Mumbai, Maharashtra
      Oct 6, 2019
      Resolved
      Report
      Copy
      Resolved

      Address: 36 Shiva Enclave Vikas Nagar Uttam Nagar, New Delhi, Delhi, 110059

      Mh 14 5086 / 4086 time 14:45 dt 06.10.2019
      Saptshrangi to nasik
      I am trying to catch bus for lakmapur data and nasik bus would go there but conductor of this bus didn't allow because he is asking only for direct passenger for nasik then one local staff confirm me that this bus must drop me on my location.
      I again ask to conductor but he refused with me abusing than i insist him to board and same local staff ask to conductor but after that conductor assault me and drag me out of bus at saptshrangi
      Continue assaulted... Till he took me out infront of bus local service
      And abusing me continue
      Bus no in marathi language so i submitted two no
      Kindly do the needful
      Oct 7, 2019
      Complaint marked as Resolved 
      What action was taken ? How you marked it resolved complaint ? Let me understand
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        U
        umakantjadhav
        from Mumbai, Maharashtra
        Oct 4, 2019
        Report
        Copy

        Address: Hadapsar, Pune, Maharashtra

        I did reservation 4 times every time transaction done but tickets not booked.
        Rs. 2764 spent on my account. I tried my friends card from their account same happened. Rs. 2040 spent on their account but tickets not booked.
        Reg. No. [protected]
        Name: umakant babasaheb jadhav
        Journey date: 25 oct 2019
        From shivaji nagar to shirdi
        Please please refund
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          N
          Nikj2012
          from Nagpur, Maharashtra
          Oct 1, 2019
          Report
          Copy

          Address: Ghugus dr chandrapur state maharashtra, Chandrapur, Maharashtra, 442505

          Today dated 1.10.2019 time 5.00 pm at ghugus state maharashtra. The bus came from wani (Without conductor) i was going to chandrapur. The bus conducter refuse to travel me without any reason and saying me travel another bus and talking very rudely and misbehaving.. When i told him about complaint he said "jo karna hai kar le" i was shocked how conducter giving service.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Saheelmusic
            from Mumbai, Maharashtra
            Sep 20, 2019
            Report
            Copy

            Address: Mumbai City, Maharashtra, 400025

            I was traveling in b. E. S. T bus no. 162 from wadia hospital to worli village (Mumbai). I got on the crowded bus and took a ticket but when i saw there was an empty bus behind of same no. I got on that bus so i can get to sit. The conductor forced me to go back to the earlier bus or take a new ticket. Please help and reply. Was he right or i just got fooled for extra ticket?
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              B
              Bhima gavade
              from Mumbai, Maharashtra
              Sep 20, 2019
              Report
              Copy

              Address: Georai bus stand, 431127

              Georai taluka georai dist beed busdepo madhe bus kiti velane yeil te vicharnya sathi geto hoto ratri che 8 vajle hote date 20/09/2019 mi vicharle nashik la bus kadhi yeil te kahich nahi bole parat mi vicharle sir bus kadhi yeil nashik la janari tyani shivya dilya tula sangitlel kalat nahi bus nahi aahe madarchod tula kalat nahi ka mi bolo sir tumhi aase naka bolu te bole tu kay karche te kar tula kuthe bhetu sang mala khup ghan shivya dilya tya sahebanche name giri saheb aahe
              Sep 20, 2019
              Updated by Bhima gavade
              Ok
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                H
                himali phansekar
                from Noida, Uttar Pradesh
                Sep 16, 2019
                Report
                Copy

                Address: Thane, Maharashtra, 401202

                I am a regular traveller from vasai - thane and its been 2 months since there are issues with the bis survice we have to wait around 45 minutes to 1 hour to get the bus the bus depo controller when called gives very vague answers plus at one or two instances there were no traffic on the route still they said it is trafficed and so buses are late. I just dont understnad what is whmrong.

                We people of vasai have limited option of travelling to thane. I hope you look into it asap
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  V
                  Vishal2236
                  from Kathor, Gujarat
                  Sep 15, 2019
                  Report
                  Copy

                  Address: Nandurbar, Maharashtra, 425409

                  Dear sir,

                  I have booked ticket from baroda (Gujarat) to taloda (Maharashtra) in baroda shirpur bus. But unfortunately it was canceled on 06/08/2019 i have also contacted msrtc helpline number for bus confirmation and they confirmed me that the bus was officially cancelled so i want refund my money about bus cancellations and i have also contacted to akkalkuwa bus depo for bus ticket submissions and submited it and tell him to transfer this ticket to shirpur bus depo as per talk with msrtc customer care. There is near about 45 days goes down till not response on it so i want to refund my money as soon as possible. And take neccessary action on it.
                  Ticket number[protected]

                  Thanks and regards,
                  Vishal patel
                  +1 photos
                  I have booked bus ticket from Mahabaleshwar to Nerul(Mumbai) for 02/09/2019.
                  The bus was cancelled from Mahabaleshwar bus stand.
                  Person at enquiry counter was not supportive to give more details.
                  I request to resolve this issue & kindly refund my ticket amount.

                  bus cancel by depo and i have done online reservation in it. so refund my money. - Comment #3536853 - Image #0
                  At least in rainy season buses should be cleaned.
                  Passenger going one place to another due to them some important or regular work.
                  So he wants to reached there place with clean cloths..
                  So please take care of passengers they should definately give return msrtc as per take care of msrtc to them.

                  bus cancel by depo and i have done online reservation in it. so refund my money. - Comment #3537145 - Image #0
                  bus cancel by depo and i have done online reservation in it. so refund my money. - Comment #3537145 - Image #1
                  Fare of shivshahi bus from Pune to Aurangabad is Rs. 440 (including taxes). Therefore fare for physically handicapped should be 132 after giving 70% discount. But at booking he charged Rs.155. Why we have to pay extra?
                  I came today 19th sept 2019, at kurla nehru nagar, st bus depo, control room person told me that chandgad borivali bus will come by 5:30 pm now after 2 hours another guy told me that bus has cancelled. Why he not confirm and on what basis he committed regarding the bus
                  Helpful
                  Found this helpful?
                  4 Comments
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    N
                    Nikhil8483
                    from Mumbai, Maharashtra
                    Sep 11, 2019
                    Report
                    Copy

                    Address: Pune, Maharashtra

                    I took a ticket from aurangabad for pune to aurangabad for my sister coming from pune but the bus incharge was not allowing her to travel even she has photo of ticket... And the incharge has printout of ticket details which is showing clearly that ticket is booked at the time of night they are misguiding lady... Such a shame full situation it was nobody was ready to help her...
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      Archana Lanjekar
                      from Mumbai, Maharashtra
                      Sep 11, 2019
                      Report
                      Copy

                      akole (ahmednagar) bus depot

                      Akole bus depot don't provide online reservation facility, why? Akole is taluka place so why they don't give online reservations facilities also. They don't give timetable on net
                      Tasech akole yethun pune w nasik yete janare passenger khup ahet tyamule kiman prati din sadar thikani janes sakali sandhyakal 3 te 4 bus freya niyojit karawyat. Pune sahi sayankali 5 nantar bus nahi mhanun khup fairly hote...
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy
                      A
                      Avadhut Chougule
                      from Pune, Maharashtra
                      Sep 10, 2019
                      Report
                      Copy

                      On date of 15-Aug-2019 I was booking ticket from MSRTC mobile app from my registered mobile number [protected]. Money is deducted from bank account but ticket reservation got failed.
                      Transaction Reference Number: [protected]
                      (Attached scrennshot below)

                      Requesting you kindly refund my money earliest.

                      thanks & regards
                      Avadhut Chougule
                      Mob: [protected]
                      E: [protected]@gmail.com
                      +1 photos
                      I am traveling in pachal to Borivali 2019. My bus condition was really poor. Due to rain bus leakage from all side. We completed to conduct er but he said this bus is Nashik depo.thats why replacement not possible.bus no MH 14 BT 3630
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        AnuPals
                        from Bengaluru, Karnataka
                        Sep 8, 2019
                        Report
                        Copy

                        Address: Maharashtra, 560103

                        Challan no. (Mumcm[protected]) belongs to mumbai for vehicle class: goods carrier (Lgv), but challan sent to my two wheeler number. However sent evidences photo also of heavy vehicle.
                        I paid this challan post that i recollected from evidence photo it is not pertains to me.
                        Request you to refund asap.

                        Also request to crosscheck other two challan without evidences/photos on my two wheeler number looks like belongs to mumbai location.
                        Challan no. Mtpchm[protected]
                        Challan no. Moff[protected]

                        All three i paid kindly refund.

                        Pallawi
                        +1 photos
                        Sep 08, 2019
                        Updated by AnuPals
                        find all attached challan images.

                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          SuhasAmbetkar
                          from Delhi, Delhi
                          Sep 7, 2019
                          Report
                          Copy

                          Address: Thane, Maharashtra, 401208

                          At fountain ghodbander road, the bus dash my mirror at right turn from vasai to thane.
                          My car was stop in traffic and the shivsai bus (Mh 06 bw 0516) dash my car trying to move ahead. I was continuously honking and indicating him to stop. The co driver was also watching but didn't bother to make a stop.
                          I tried to follow him but his rush driving made me more scared.
                          Kindly look in to this. Such driving might led to some serious damage to property or life. The driver is responsible for all the life he is carrying in the bus.
                          Date - 7/9/19
                          Time - 10:45am
                          Location - fountain ghodbander road
                          Bus no.- mh 06 bw 0516

                          Suhas ambetkar
                          [protected]
                          Hi Team,
                          I was trying to book ticket on 1st of September from Rajgurunagar to Thane lbs bus ghodegaon - Mumbai bus but I have tried four times and still ticket is not booked so total 185.46 rs deducted 4 times please revert all the money to my account .
                          Details -
                          Id - akurne
                          Sir, mam
                          kindly cancel my e ticket reserved on 16.08.2018 against 31.08.2019 of swarget to alibag bus @10:30 due to college time extended over 17:30 pm
                          Name: Savi Rajesh Mhatre
                          Eticket : 38860485
                          transaction id :[protected]
                          From shivajinagar pune to wadkhal

                          email: [protected]@gmail.com
                          Helpful
                          Found this helpful?
                          2 Comments
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            T
                            Thukrul
                            from Mumbai, Maharashtra
                            Sep 7, 2019
                            Report
                            Copy

                            Address: Sra building no. 3 kurar village, Appa pada Malad east, Mumbai City, Maharashtra, 400097

                            Dear sir/madam
                            I have travelled on 01/09/2019 to aadivare ratnagiri with msrtc bus
                            But that time with communication with another person that person gives me a much important responsiblity, so now i am not having any details about that person but i have only the bus no. And seat no. Of that person
                            Destination : borivali to ratnagiri
                            Bus no. : bl 3142
                            Seat no. : 35 & 36
                            Age : 35 to 40
                            Gender : female
                            Plzz give me a details of that co-passenger or suggest me another link that can i find them much easier
                            I have mailed to msrtc but no reply comes from them.
                            Plzz request you to take action about this and help me urgent plzz help me
                            Sir,
                            We book Partur Pune bus for 8/9/2019 at 17:00 pm by RedBus, we reached before time at bus stand. But Bus departure before time, we get cooperation from Enquiry section, it is so hectic to move with luggage,
                            We should more tha 45 min for further bus

                            want a details of my co-passenger - Comment #3530443 - Image #0
                            Dear sir/madam

                            It is kind notice to you that the conductor name Mr. RB INGALE,[protected] Has regularly misbehaving with travellers. He is also stopping every location in a way like After taken the tickets only Bus will be moved ahead.

                            Vehicle number : MH40 N8920
                            Helpful
                            Found this helpful?
                            2 Comments
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              D
                              Dayanand bidve
                              from Pune, Maharashtra
                              Sep 6, 2019
                              Report
                              Copy

                              Address: Satav plot lane no 4 amadip pratishthan hadpsar Pune, Pune, Maharashtra

                              I made a reservation in between pune to kolhapur for the date 12/08/2019 but actual there is no buses running in between pune to kolhapur so i must have return amount when i enquired on bus stand on that day i immediately cancel my reservation my reservation i d[protected] name bidve dayanand my mo no [protected] my gmail i d [protected]@gmail.com
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                C
                                chavan8228
                                from Mumbai, Maharashtra
                                Sep 3, 2019
                                Report
                                Copy

                                एसटी क्रमांक - mh 14 bt 1776, पनवेल ते पेन, दिनांक[protected] रोजी सकाळी 10:35 वाजता.
                                वर नमूद केलेल्या रोजी, वेळी आणि गाडीतून मी पनवेल वरून प्रवासाला सुरुवात केली. मी एसटीच्या मागील दरवाच्या डाव्या बाजूच्या आसनावर बसलो होतो. प्रवास सुरु झाल्यानंतर अंदाजे 15-20 मिनिटानंतर एसटी वाहकाणे मला मी बसलेल्या आसनावरून हे आसन वाहकासाठी आरक्षित असल्याचे बोलून तिथून उठवले.
                                एसटीच्या पुढील दरवाजाच्या बाजूचे आसन हे वाहकासाठी राखीव असल्याचे मी वाहकाला निदर्शनास आणून दिल्यास वाहक माझ्याबरोबर उद्धट बोलू लागला, तो बोलला कि ते चुकीच्या आसनाला लिहिल आहे, तू मला शहाणपण शिकवू नको.
                                एसटी महामंडळामध्ये जर कोणी जबाबदार अधिकारी असेल तर मला सांगावं कि वाहकाची वर्तणूक बरोबर होती काय?
                                एसटी महामंडळाच्या अश्या कर्मचाऱ्यांनमुळे प्रवास्यांचा कल खाजगी प्रवासीवाहनांकडे होतोय.
                                ही एसटी महामंडळासाठी चांगली बाब आहे का?
                                एसटी महामंडळ माझ्या तक्रारीचे काय करेल?
                                +1 photos
                                Dear Team,
                                Please find the attached ticket, we want to travel 18 Aug 2019 from Alephata to Kalyan but bus not came.we asked to station master they said bus cancelled because heavy rain malshej ghat not working.
                                We struggling last 20 days to refund still not processed.
                                Kindly look issue and refund urgent.

                                misbehavior of st conductor - Comment #3528696 - Image #0
                                misbehavior of st conductor - Comment #3528696 - Image #1
                                Pune manmad red bus reach at kopargaon at 12.30 pm night on 23/8/19 this driver is doing very rash driving to many people was collaps due to urjent braking at many times
                                Aged loka jar ashi padli tar kiti dukhapat hoil tya na, vinakaran urjent brake marayche
                                Helpful
                                Found this helpful?
                                2 Comments
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  Sachin Koyale
                                  from Mumbai, Maharashtra
                                  Sep 2, 2019
                                  Report
                                  Copy

                                  Address: 401203

                                  Sir, nalasopara varun latur bus sodli nalasopara depot tune tynantr panvel la jaun return bolvtata... Tymchya system mule mazi family madhlya khup trass zala... Ladies and 2 year cha mulga hota... Tyna support karycha sodun the bhadhan kart bastat conducter. Conducter ult boktata tumchy mule amhala trass boltata... Hay mule msrtc madhun tarvel karuchi iccha hot nahi... Pls hycha feedback call karun he solve kara pls... Aashich seva karnar ka tarvelchi... Date 30/8/19
                                  No-[protected]...
                                  MH 14 BT 0364(5star midc to daulat wadi) I travelled in this bus bt on local stop ''Benikre" at 8.20 am bus driver and conductor stopped the bus and gone for tea and came after 10 minute they know that, that was not a bus stand so Why driver, conductor behave like this??, is MSRTC is private transport???

                                  poor system as well as nsp depot - Comment #3526008 - Image #0
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    Amol Shivaji Mali
                                    from Mumbai, Maharashtra
                                    Aug 30, 2019
                                    Report
                                    Copy

                                    Address: Sangli, Maharashtra, 416309

                                    Hello sir,

                                    Today my wife and mother traveling to kundal from pune in swarget-tasgaon bus (Bus number mh06 8308.)
                                    I had already booked ticket on online portal ticket no[protected]Trip no-sglm0007070) of time 14.15 pm. But bus conductor (Akash shankar dhotre batch no-73552) misbehave with ladies and not allowed booked ticket and asked for new ticket. And harrashed and asked to step down from bus. My wife also requested, they will show original id card at kundal bus stand. But he not listen.
                                    My mother and wife, they had soft copies of identity card in mobile but bus conductor not in mood to see that. He refuces that ticket and asked for new ticket. So they broght new ticket no-065079 of rs 490 for two passanger.

                                    He threaten ladies and misbehave with them.

                                    Request you to refund my ticket amount and take action against conductor.
                                    +3 photos
                                    I had booked a bus from Chichwad-Sangli on 15 Aug 2019 at 7.45 am. But the officials there said the bus got cancelled.
                                    Kindly, refund the amount for the booking. The booking details are as follows:
                                    Ticket no : 38803078

                                    misbehavior with ladies and illegally force for new ticket - Comment #3528709 - Image #0
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      L
                                      Luckyhad's
                                      from Dhule, Maharashtra
                                      Aug 30, 2019
                                      Report
                                      Copy

                                      Address: Nagpur, Maharashtra

                                      I travel from st bus a lot, the very common thing i have noticed is that as the bus comes people waiting for bus put their stuff like (Hanky, bags, books, etc) as if they have booked the seats legally. If we seat on the particular seats the people starts fighting for their seats, i my self have faced this problem multiple times. I request you to take strict action against the same and advertise it as more as possible, so the people can't argue on the topic, thanking you
                                      School Pass not accepted on local busses... *VINA VAHAK VINA VAHAK OR NON STOP BUS*Plz. Help students.all conductor accept pass but. 1 conductur name. Is unknown not accept pass. :vina vahak vina thamba bus: plz strictly Action on them. And helps student. Bus no. Mh. 40. N 9633.
                                      Time. 8.45AM
                                      Solapur bus depo, Solapur
                                      Date. 26 August. 2019
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit