Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

I was waiting for alibag to mumbai st bus for 4:30 at alibag bust stand
It was 5:25 pm but the bus didn’t reach and i was having my reservation so i didn’t take any other bus as well.in the mean time bus which was for 5 pm for the same destination arrived. When i enquired the conductor/driver the timings of the bus, he didn’t reply at first then he started shouting at me and he said i will take my passengers and i don’t bother about others. Whatever be the situation or his restrictions was he should have behaved nicely
Then he came out shouting again and said go and sit as if he was taking me for free
Being a woman i felt insulted and everybody was watching the show. Nobody came and said anything
I am here in maharashtra for work and basically i am for haryana. I got a very bad image of the people over here and one thing is for sure that i am never going to travel in such buses as forget about the time commitments, they even don’t know how to behave
Number of the bus is mh20bl3713

All buses from 6:30 (Direct), 6:45, 7:00, 7:10 (Direct) buses are cancelled without no reason. Due to this buses are crowded too much in dangerous way and more than 90+ passengers are there in one bus on board, no one is listening to us all people from offices, college miss there schedule and even once in weak atleast 2-3 buses breakdown in route, as overcrowded people are travelling dangerously as there is no option for us to attend our college,
I kindly request you please to take immediate action against then and let them open their services again as soon as possible 🙏🙏🙏 please.

My friend booked shivshahi ticket from sion hospital to chiplun, timing 11pm from sion. I went to sion hospital stop 10 minutes earlier. But still conducor gave me misinformation about location. Actually he was way behind. And he told me to come to next stop. As a new girl in mumbai it was too difficult to carry 3 bags in heavy rain and also security issue. After reaching there bus wasn't there. I complained about him in controller office. Because of this after sitting in bus he misbehaved and used abusive language. His name is sandip bhishte and mob no. [protected].. I believe in justice. So please take action as early as possible.

Hello sir,

Myself, atul gangwal, send parcel from msrtc service, gunina commercial pvt. Ltd. Containing new bicycle on 21-july-2019. Lr no.:[protected], from pune shivajinagar to aurangabad.

Till date, parcel officer not handover my parcel.

I already paid its charges in cash at pune shivajinagar with extra 20rs. For handling charges.

Pune parcel officer said they put bicycle in shivshahi bus (Pune-aurangabad, mh-40 jk 4629) and given all related documents to driver (Milind khandgal, batchno.:8479).

Driver is not going to agree that bicycle put in bus and document given to him.

Parcel office at aurangabad said driver not inform them about bycycle, so they do not collected it.

Appreciate your support to get bicycle.

माननीय मंत्री तथा प्रशासन,
माझे गाव चंद्रपूर जिल्ह्यातील गडचांदुर
जेथे मोठे उद्योग, वसाहती, शैक्षणिक संस्था, कोलमाईन्स
लोकसंख्या ही 50, 000 च्या घरात (नगरपरिषद) आंध्र सीमालगत असलेलं शहर
इतके सर्व असून ही आज पर्यंत बस स्थानक नाही साधे बस ये जा करतात त्यासाठी शेड सुद्धा नाही
विद्यार्थ्यांना भर उन्हात, पावसात उभे राहावे लागत आहे
प्रवासी संख्या इतकी मोठी की अपुऱ्या बसेस, नित्कृष्ठ दर्जा, व वेळापत्रक ही नाही.. असो..
परंतु इतके सगळे असताना व जे आधीपासून च बसस्थानक आहे असे चंद्रपुर, बल्लारपूर, व आता राजुरा या ठिकाणी नूतनीकरण व काय काय शासनाचे सोंग चालू आहे व आमच्या गावात अजून एकही बसस्थानकासाठी न उचललेले पाऊल हे आपले
अकार्यक्षमत दर्शवते
आमदार साहेब नाकावरची माशी हाकलत नाही ते काय बसस्थानकासाठी लढतील कारण सत्ताधाऱ्यांच्या आई बहिणी इथून प्रवास करीत नाहीत ना..!!!
त्यांच्या आई बहिणी ना या यातना सहन करा लागल्या असत्या तर समजले असते
उपकार नाही मागतोय आम्ही आमच्या टॅक्स चा मोबदला कामा स्वरूपात मागत आहो..

While travelling from kalyan to pune, on 27th july 2019, i had shown digital locker i'd proof to the bus attendant. He asked me for paper i'd proof. I showed him digital locker i'd proof and he denied to accept the same. Apparently he allowed me to travel but he asked for valid paper i'd proof. I shown him digital i'd proof through digital locker but he was not accepting it. Where india is moving towards digital india and government officials are still insisting for paper i'd proof. Can the awareness be spread to govt officials regarding digital india.

At waghbil bus stop next to just bus stop driver stopped bus and quickly started bus
That time my one foot was at dashboard and another was ground hence i felt down.

Please register my complaint and do the justice.

Bus no. Mh 14 bt 1737

Time 9 : 20 am

Driver denied to tell his identity.

I m booking for online shiv shahi bus mumbai to shirdi on 23/07/2019 (3.30 pm parel depot). My pic up point is sion. I call every half hour parel depot about bus status no one given me proper ans finally bus reached sion around 4.40 pm but that time i m very shocked bcs coming bus not shiv shahi this is normal semi bus without any information for change the bus. But i pay ac bus fare. Then i ask for conductor mr g mungale and driver mr b garud his not given me any answer. So i m very frustrated msrts and i personally requested all maharashtrian people don't go msrts bus services very chip services.

I have tried online ticket booking on 1st and 5th respectively which was not succeeded due to some technical reason and i am still awaiting confirmation on said payment refund. I have logged so many complaints but still no one have bothered to call back and get it closed.

Its very pathetic service/response from said team as there is no one who takes initiative for prompt response and it was very surprising that given technical team number (+[protected] is always busy 24×7.

R they going to pay interest on such payments which msrtc going to refund??? They are simply careless about customer satisfaction.

Bus from nandurbar to nashik mh 14 bt 2708 has speed lock nd is taking more time than usual... I boarded from sakri nd its taking a lot of time... After enquiring we came to know that the bus has speed lock... If it has speed lock we should be told earlier at the depot so we would not board and waste our valuable time and money... Date 21/7/19.. Very disappointing msrtc

The conductor of the bus mh-14 bt-4293
Going via paratwada-akot to aurangabad was avoiding to give the tickets to passanger from anjangaon to akot.
Instead of giving tickets, he is asking to give 10-20 rs less than the actual fare. He's asking every lady/student to give him 10rs less and not the ask for the ticket.
The st bus was of paratwada depot.
Plz take an action on this.

Today morning I was travelling from Nashik to Pune by bus no. 3116, time: 8.15 am, seat no.25. somebody has taken away my black and red colour bag by mistake from bus and I have found same colour combination bag at Shivajinagar, Pune bus stand at 2 pm in the same bus.i think the bag has been mistakenly exchanged.
My bag contains my clothes, books, etc.if somebody finds it please contact me contact number-
[protected], [protected]

On 09/07/2019 my online booking was for Aurangabad to Pine in Shivneri bus seat number 13 vide tickets number 38466365. But at bus stand I was adjusted in Shivsahi bus of the same time (8pm)in seat number 16. I was assured by the Shivneri counter in charge for getting back the difference of fare, yet not which is received. Please look into the matter.
With warm regards
B.N.Dash

Dear MSRTC,

I'm travelling in Nallasopara Ratnagiri Bus from last 5yrs, I travel till Kasarvadavali (Thane West).
Today bus conductor Mr. B A Bhoir is very rude and was not ready to give ticket till by destination.
As per Kasarvadavali (Thane West) is not a stop but in ticket vending machine it is available.
I said that I\'m travelling from last 5yrs in this bus and I\'m aware that ticket is there but he started arguing will not stop Bus. I told him will get at signal only no need to worry for stop but was very rude and started talking loudly without listening.

Even he gave ticket of 2stop ahead not of stop.

Request you to please speak with bus conductor for misbehave and he cannot say no to passengers if ticket is available.

Thanking you in anticipation.

Dear sir
Today dated 9th jul 2019 driver & conductor were not allowed me to sit in bus inspite of vaccant seats were available in bus at Surat bus stand.
I have to travel from Surat to Vyara
I requested them that if they don't want to go to inside vyara City then they can drop me on bypass highway in vyara. By the way vyara is district headquarter and it is official bus stop too.
they need only stop bus on vyara bypass higway. But they r not ready for it. Then your department will say that ST corporation is not gain profit. How it will?
Bus details
No MH 40 Y 5395
ROUTE - BARODA TO SHEGAON

Driver is driving very fast and rough drive on udgir to mukhed root bus details are mh20bl 1652
It's a 8:30am schedule bus. Date 9/7/2019
Tickets collecter is tamboli.
When we travelled by msrtc is no that we are in safe transport but your staff behave like a stupid.
So plz i hope you have to take a action against this driver with properly.
Bus is

I booked a ticket for the journey of panvel to naldurga from msrctc app on 23 may 2019 via 'debit card' but due to some reason i cancelled it but as it was said to me that your money will be refunded within 14 days. But till now it is not refunded. So i request msrctc to refund my money back. On that day i booked 3 seats so total money was 2400/-, as of msrctc rules after fine i should get 1800 /- money back. My ticket number was 37884481. My contact number is [protected]. My mailid is [protected]@gmail.com.. The bus name was thane vandana to umerga.

We are travelling from nashik to pune vai shivshahi bus no. Mh02bw0831 which started from nashik at 9.07pm, driver of this bus is harassing us by not allowing to close the door between driver cabin and passenger lobby. This engine noise is very disturbing and could not allow all o[censored]s to sleep in thid night journey. We have paid extra for the comfort else we would have gone vai regular nsrtc bus with less fares.
We want our money back and request to take serious action against this driver.

Bus stand is leaking everywhere, very unhygienic conditions in the stand and also the conditions of washrooms and toilets is pretty bad. The water drained from toilet is leaking in the stand creating worst conditions for people willing to travel by state transport bus. Please intervene as it is very difficult to travel during monsoon in such bad conditions.

Namaste sir/madam

Myself, aadinath n. Rakshe, have booked the reservation of msrtc bus starting from arnala to pandharpur. My boarding point was manpada and alighting point was malshiras. The approx scheduled boarding time was 06:31 hours at manpada. Date of journey 06th july 2019.
Concern, i was there 06:05 hours at manpada bus stop to board a bus. But after waiting more than 1 hour, the bus was not came there till 07:30 hours. It seems, bus driver/conductor skipped the manpada boarding point, by moving out from manpada bridge. After waiting more than 1 hour, i took auto rickshaw from manpada to next bus stand, i. E. Vandana thane st stand. There i inquired about bus at controller. He said, the bus already came and left from there at 07:15 hours.
This was very disgusting that after waiting in heavy rain for the bus and having reservation, your concern bus conductor and driver skipped the boarding point. Even after skipping, the conductor do not take the effort to call the me even. It seems msrtc do not have care about their passengers and services. All these things are very irritating and not acceptable in any case. This waste my time, money, my planned tour and my entire day.

With this, i am requesting herewith, at-least refund my reservation amount fully asap and take strict action against driver and conductor for skipping passengers.

Trip no. Plgd0022686
Ticket no. 38415397
Transaction id: qcpi[protected]

I hope you'll take action on this immediately.

This helped me to understand that why southern states road transport services are more becoming modeler than our maharashtra msrtc.

Thanks and regards
Aadinath n. Rakshe