Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Namaste sir/madam

Myself, aadinath n. Rakshe, have booked the reservation of msrtc bus starting from arnala to pandharpur. My boarding point was manpada and alighting point was malshiras. The approx scheduled boarding time was 06:31 hours at manpada. Date of journey 06th july 2019.
Concern, i was there 06:05 hours at manpada bus stop to board a bus. But after waiting more than 1 hour, the bus was not came there till 07:30 hours. It seems, bus driver/conductor skipped the manpada boarding point, by moving out from manpada bridge. After waiting more than 1 hour, i took auto rickshaw from manpada to next bus stand, i. E. Vandana thane st stand. There i inquired about bus at controller. He said, the bus already came and left from there at 07:15 hours.
This was very disgusting that after waiting in heavy rain for the bus and having reservation, your concern bus conductor and driver skipped the boarding point. Even after skipping, the conductor do not take the effort to call the me even. It seems msrtc do not have care about their passengers and services. All these things are very irritating and not acceptable in any case. This waste my time, money, my planned tour and my entire day.

With this, i am requesting herewith, at-least refund my reservation amount fully asap and take strict action against driver and conductor for skipping passengers.

Trip no. Plgd0022686
Ticket no. 38415397
Transaction id: qcpi[protected]

I hope you'll take action on this immediately.

This helped me to understand that why southern states road transport services are more becoming modeler than our maharashtra msrtc.

Thanks and regards
Aadinath n. Rakshe

Dear sir,
Here i'm dr shah want to lodge against your department employee enquiry counter who misguide us. If he didn't know the timing of buses why should he misguide the passenger in the rainy season. Sir i'm also a responsible person and know the value of time. Today me and my family traveling from nasik to shahada. 4/7/2019 at 2:30pm. We are waiting for the bus to shahada may be some technical difficulties the bus is late. We waited upto 3:30pm.
And i enquired about the bus to shahada. He told us that the bus is already departure from cbs at 3pm. And he also told us that we have to wait for late night 1:30am and i m since 2:30 pm over there.
After that we take bus upto dhule and unfortunately the bus is breakdown and the conductor arrange the passenger to another bus. And the bus was nasik to shahada and your enquiry counter person told us to wait for upto 1:30am.
So it's my humble request to you sir to take action against the concerned person.
And i extremely have no doubt against the fello who misguide the other passengers too. Sir it's rainy season and i want to notice you about this thing.
I hope you will judge better than us.
They are not the owner of public transport. The language used by him is not also ideal what people expect from him.
Regards.
And also i call the number of the nasik office the peon also give wrong number to complaint

I took a bus from lodha heaven to khanda colony situated in panvel. When i was boarding the bus i just asked for my confirmation that whether he will stop at khanda colony or not he just answered yes and i boarded the bus. When my stop came the driver refused to stop and talked with me in a harsh way which in return i said i will complain against you and i ended my conversation.
As my age was small how can someone behave so rudly... Is this way you treat your passengers msrtc.
Bus number : mh 07 c 7271
Time of boarding and boarding from : - 13:12 from
Lodha heaven
Arrival : - 14:00 at khanda colony, panvel

Respected Sir / Ma'am

This is a complain regarding garbage thrown just besides our school and sometimes right in front of the gate.
The municipality truck comes and collect the garbage twice in a week. Our parents and students are facing alot of problems as the residents had made that vacant ground a dumping area. There are many students got infected with several ailments because of this dump. Additionally the land is on the main road.

Students and visitors while entering and leaving has to pass through this garbage .We are suffering alot of trouble as there is too much garbage nearby the school which is affecting our growing leaders. No one is taking action from past 3 months.. Its a request to you to please take a strict action as there is soo much stinky smell around because of which parents are really getting annoyed. Please take a survey before it would become a threatening disease ground for our nation builders.

Kindly do the needful as soon as possible. Waiting for a positive response

Bus no. Mh20 be 4208 aarvi to latur,
Bus conductor mr. M l ali (Aarvi bus depot) said bus don't have stop at chakur (Taluka) if you want to travel then take ticket to ahmedpur (Taluka place) & very arrogantly said do what you want, if you want to lodge complaint, you can also do. I am traveling from nanded,
I want satisfactory answer my complaint

Maharashtra state road transport corporation [msrtc] — leaking bus roofs
Venkatdesigns on jul 1, 2019
I travel to dapoli, travelling in rainy season is a pain as the buses are not maintained and leaks inside the bus, it was leaking now i am in a asiad bus mh14bt3972, it has 18 seats wet due to leakage, how do you expect passengers to travel in a leaking roof bus, this way the bus will also have to go empty loss for st.
I hope maintenance department takes it very seriously...

I travel to pune every week, travelling in rainy season is a pain as the buses are not maintained and leaks inside the bus, last week i travelled in a a. C. Shivshai bus it was leaking now i am in a asiad bus mh07 c 9660, it has 18 seats wet due to leakage, how do you expect passengers to travel in a leaking roof bus, this way the bus will also have to go empty loss for st.
I hope maintenance department takes it very seriously.

I got the bus of shahapur depot bus from washala to kasara which had night hault in one of the the village in shahapur. When i got into it, i noticed that most of the windows were opened due to which all rain water were spreaded over all seats. I asked conductor mr. P. M. Salve to start closing windows in rainy season so that passenger will have more space to sit. After listening me, he started arguing that passanger who sits, they opened the windows, however passanger who were already there they sit far from windows as they were not able to sit on wet side. Also, the sound of employee was like owning bus and i was traveling free. I have taken video shoot of this bus, if shahapur depot doesn't care about this, then i will file legal case against them.

I am traveling since almost 1 year once in a month from alibag to swargate but always there will be delay of atleat 1 hr from departure time. The bus always gets delay to depart from alibag bus stand & if you ask at enquiry booth, they will say that there is only 1 bus which travel from swarget to alibag & then alibag to swargate. So when bus returns from swargate, then only it will start travel from alibag.
This is very ridiculous as there is wastage of time of passenger despite of having alibag as a place of district raigad.
So please arrane extra buses at least on last of weekend so there will not be delay.
Please check this & do strict action against it.

Respected sir,
I am going to my native and from last one hour i am waiting for my bus because it's delayed details are ticket no 38399973.
I just want to ask a frank question that when we marathi people use to get proper service's from msrtc. Or we need to escalate it to transport minister on twitter.

Regards,
Deepak chaudhari
Consultant
Tcs technologies.
[protected]

Till last month i had monthly service pass from nasik to yeola. I was told that difference ticket is given to those who have quarterly pass. To avoid rush during rainy season, i took 3 month service pass. Today 29th june 2019, i was sick so decided
Whichever bus comes i ll travel from yeola to nasik. At 2 o'clock ashiad bus of aurangabad depot came and i board. When conductor (Mrs s b dhondge) asked me for ticket i show her quarterly service pass and asked her to give differance ticket. She denied and asked me to step down of bus, so i asked her to call senior of pass depot and confirm but she was not in a mood of listening. So she gave me yeola nasik full ticket. After reaching to nasik i asked her to come with me to complaint office, she again denied. I asked controller to announce bus no then she came along with me. I showed them rules, service pass and ticket to senior officer and asked about the same. She was still in argument with us. So i am complaining about full refund of my ticket price, and please take strict action against those whi don't listen to passengers part..

Dear dm
Kindly infrom you that, burhanpur to aurangabad via jalgaon mention bus is always not stopped on bhusawal nahata chowfully it validate stop to all buses but mention bus have not collect passenger same today 29.06.2019 in bus a limited passnger say give to hand for stop but driver seen and has not stop on 7.55 am on bhusawal nahata chowfully.
So kindly request to all if you have not need to income source and have not provide to passenger service so stop our depot buses and customer not panic

Dear sir,

I am traveling from ahmednagar to mirajgaon i am waiting bus nadurbar to pundarpur at ahmednagr bus stop form 1:00 am bus arrive at 3:00am at ahmednagar bus stop. I am try to goes inside bus but lock from insude. I request to conducter to open the door but conducter dinied and give reason bus is full (I am contiously traveling thia bus this bus every time full but they take passeger) and bus gone without take passeger (2 no passaeger)
Date inccident[protected]
Place-ahmednagar bus stop
Please check actual condition only today why this happen.
Do needfull action for this accidental not repeted again
It is very painfull for everyone.

Thanks

I was traveling in jawahar-thane by via wada at morning 6am to thane. I took the bus from the stand (Ambadi), the entire bus was full and 3 seats from female reservation were occupied by males. So i requested the conductor that kindly give me one of three seat which was occupied by males.
There were 30 males out of which 20 must be young, no one co-operate were as one man laughed in out and kept on staring at me. They just turn around and ignored my request.
I would like to request you as the provider of facilities to kindly some action over.
Because just writing "female reservation" on the buses doesn't work in state.
I hope you will take some action over it.
Following was the bus no-mh 04- bt 1389

I am travelling from Pune(shivajinagar) to Nasik Road the bus no. 1942 Shivshahi .
The charging point of this bus is not working I also confirmed from the driver about that the main switch is on or off .
The button was on then also the points were not working of seat no. 11&12 and other also other passengers switches are not working.
I hope u understand my problem please fix the problem.
Yours,
Karan Chandramore

Sir I'm regular passenger of Msrtc.my route of travel is from Ahmednagar to shevgaon daily & is of 70 km.
There are 3 bus stands in Ahmednagar.
For going to Shevgaon buses are from maliwada bus stand.

But it is seen that following two buses named- pune to Parbhani shivshahi and Pune to gevrai regural bus didn't came to old maliwada bus stand.
They only take stop at Bus stand no 3 (Pune bus stand).l in Ahmednagar.

However there are many passengers waiting for bus at maliwada bus stand.
Timing of both these buses is around 9 to 10 am daily.
Buses pass infront of maliwada bus stand but they not came inside of bus stand.

So it is requested that please instruct bus driver that to take regural stop at maliwada bus stand which will increase revenue of msrtc.

I was traveling murtizapur to akola along with my family by car dated 18/06/2019 and time is approx 6:30pm. shivshahi bus was coming from akola. He overtake wrong side and spead was very fast and come close to near my car and he hited my car. fortunately i took my car on road side. i want to file complaint against bus driver. i noted a bus no. MH 06 1229 my mobile no. is [protected]. This is very serious issue because driver didn't stop the bus or he didn't slow down when he saw the car coming from opposite. The driver was very careless.

I am from wlagaon near to amravati and i am an engineering student
Today at 5:45 pm when i was waiting for bus then an bus from paratwada came
MH 40
N 9515
And it has to took the bus inside the walgaon depo but it didn't came

It is so irresponssible and it is the respossibility of driver
And the action has have to be taken cause this type happens most of the time.

In morning I took a bus at 5.45 o'clock from Nagpur to Gondia on date 18th of June.After some time passed, the controller started to collect ticket fee then he came to me and started arguing because I haven't change of 500rs due to some crisis and i have to pay 155rs. He could give me money back after I reach on my destination but he argued frontier all of the pasengers just for 5 rs change which is so disgusting.
So, please get action as soon as possible.The bus registered number was MH-40N-8709.

I have booked the below tickets. However, the travel is not showing, & I have received a message from my Bank HDFC for deduction of payment.

Hence, I was trying to call to customer care, as per them my amt will refund within 7working days. still, I have not received any refund. I am very much disappointed with this type of service.

Please help & refund my money.

Details below

1)

ATM

14MAY19 ELECTRO 02:43:37

IN244984INR 225.00

Maharashtra State Road

A89513115

ATM

2)

21MAY19 ELECTRO 02:57:18

IN203806INR 544.48

AMAZON SELLER SERVICES

A89542437

ATM

Awaiting your reply

Regards,

Ankush Pokharkar