Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Booked two seats via redbus app for 2 june 10.30pm st bus parivartan night express.

On journey mh 14 bt 2494 (Chiplun to pune) ceased in the middle of the night at 3.30 am near panchwad area.

Despite several calls made by the driver and the conductor to st bus depo, no replacement bus was provided.
Infact the wai depot manager not ready to pick up the calls....

I am regular travellers of msrtc at different places. New ac buses known as shivshahi started all over different areas to provide good facility but sorry to see the time management for the same. The bus never start at given time from starting point. It is always made late unnecessary though the ac shivshahi bus is present in depot. I have observed this in many time. The conductors and drivers are not responsive or they dont even bother to...

We booked reservation ticket from pune to mahabaleshwar, ticket number 38061634 and trip number pnes0119294, bus type : shivshahi, approx boarding time : 6.23am, boarding point : katraj stand, total 4 seats. Current time 7.34 am, still bus
Is not reached to katraj stand. When we called to shivaji stand at 7.00 am the controller told me bus is already moved from shivaji nagar pune stand, then i called to pune bus stand [protected]...

Today only i went to shivajinagar bus station to see-off my mom. As she was leaving for malegaon.. There was one bus with board which said pune to pachora via some stations including malegaon and chalisgaon.. But when i ask just for confirmation regarding the same that will that bus go to malegaon and by how much time it will reach that station.. The bus conductor declined that it will not go to malegaon, on asking him but the board mentions...

Hello sir/man,

I am very thankful to the msrtc for selfless service. But it's been not as expected.
While traveling for home at evening nasik buses not stopped it's happening frequently with passengers as well i have faced problem today and in last few times.

Sorry to say if it's like ways happen for the next few years it will going to be difficult for msrtc to servive as customer are moving to private...

We are traveling from kolhapur to swarget by shivshahi bus of bus no 952. The conductor giving ticket of 3 & 4 number, but actually seat not available and conductor says you adjust your way, my shift was over. So we travel standing from kolhapur.
Please action on this conductor to share wrong information. Also we facing standing travel. And no one adjust seats....

Dear sir,

This is to inform that today my parents whose age are 70 cross started there journey from sangameshwar to (Mumbai) from bus details mention below. Reservation were made one day before. Conductor was scolding my parents for not showing hard copy of ticket, wherein my parents were showing them name and age proof by addhar card and jhesta nagrik. And watsup print of ticket. But instead of listing he made situation worst...

I was looking for parcel service from deorukh bus depot and my brother approach them regarding same. But respective person at enquiry counter said that no such service is available.

In web portal it seems that msrtc is encouraging such service where as
Deorukh depot gives negative respond. I tried to connect telephone number
[protected]
[protected]
But observed same response.

Also...

Dear sir,

Due to improper management, passenger are suffering at bus stop (Biloli depo, nanded).

Daily running bus which is run from aurangabad to dharmabad but bus came properly from aurangabad to billoli but after reaching biloli bus don't have conductor to continue upto dharmabad.

Just because of such carelessness of biloli depot passenges are suffering at bust stop. Also they are not bothered...

Dear sir,

Myself being senior citizen, supposed to get 50% concession during travel by "shivshahi" state transport bus (As per state government's claim/notification) running between mumbai-pune, mumbai - kolhapur routs.

Yesterday i with my friend, both senior citizen, got in shivshahi bus (Kolhapur-mumbai central) at "bhujbal chouk" hinjavadi bridge,

My friend had adhaar card with him but i...

I booked ticket... From msrtc website

2 adult
Bus type: shivshahi
Date:[protected]
Time-7:30 am
Payment don't through upi - phone pay

Amount deducted but ticket not received through mail
Also ticket not showing on msrtc website portal under my ticket..
I have proof of payment done successfully with transaction no.

Kindly refund my amount

Mob...

I was trying to book a ticket from pune to alibag on 22/5/2019. Ticket got cancelled automatically, however amount got deducted rs 554.87 which never got credited back. I sent an email to msrtc. They said they cant find the entry.

Customer care phone number never works.

Pathetic and really disappointing experience.

Will never use msrtc again..

Please help

Thankxbr...

I had made bus booking on 21st mar 2019 at 12:50 which was cancelled by me. I have still not received refund for same. I could see the cancellation voucher generated at msrtc but still refund has not been processed.

Transaction details:
Bus type: shivshahi
Route: mumbai central to guhagar
Boarding point: kurla nehru nagar
Aligning point: chiplun
Date of journey: 25th march 2019
Amount...

My pickup was from wakad and i always get into bus from wakad bridge which is also called as hinjewadi bridge.

I was standing for long on the stop, i asked conductor to check my ticket to confirm if this is my bus but he refuses to check and said this is not your bus, its coming behind.. After reaching next point he called me and asked me to come that point immediately otherwise he will left me and even talked to me very rudely...

Hai my name is anil kumar, i visited to triyambakeshwar bus station on[protected], in between 5-6 pm, to enquire about buses from triyambak to nagarsul, the person who is on the enquiry counter (With military cap & sports) don't have knowledge about bus services which you are running, he simply asks me where is nagasul, he is unable to explain from where the connecting bus services are available, and he also don't have manners, he don't know...

As mentioned above while traveling today 26 may 2019 from dighori mothi to gadchiroli in msrtc bus mh40 y5561. I asked driver of bus to seat driver side seat. He said no to seat there again i asked him what is reason to not seat there. But again said no and then said me to stoop down the bus. Then i said to him that this bus not your fathers property. U cant said this like to me. Then he start abusing and try to hammer me with hammer rod....

Hi
I have booked ticket from hadapsar to latur shivshahi, bus suppose to be pick me up at 24/05/2019 23:51 from hadapsar.
I am waiting alone at hadapsar for bus current time is 1:30am midnight.
I want to get my spent amount of rs 610 and compensation of rs 100000 from msrtc for not providing services and forcing me to wait at hadapsar bus stop, till midnight 01:30am 25/05/2019.
I am continuesly calling on customer...

I had booked ticket for 6pm shivshahi bus from pune chandan nagar to aurangabad and buses were running late as usual. Another shivshahi bus came in but the conductor refused and started shouting to give us seats in the bus and sold the tickets to other people saying that you should go in the bus in which u have booked tickets even though it is 2 hrs late. This just means we shouldn't be booking tickets as you do not give any preference to...

Hello sir,
My name is nikhil. I am from dalaj, a small village in indapur. Currently i m studying in pune since 2016. I always prefer to travel through bus from pune to dalaj. And all the msrtc buses stops at my village. So today i sat in bus no mh 14. Bt 4009 from pune. I took ticket of palasdev which in next stop after my village. Bus driver and coductor stopped bus at hotel near khadaki. And did lunch for more than half an hour....

I m not a citizen of maharashtra...
... I live in madhya pradesh... But i came maharashtra to attend a wedding... I went to katol from sauser n that trip was gud... Not bad... But when i was coming back from there... Mean from katol to sauser in bus no. Mh 40 m8521... The conductor forced us to sit three people in a seat where two people are supposed to sit... When i told him i don't want to sit conjustedly with three people... He argued...