Maharashtra State Road Transport Corporation [MSRTC] Customer Care
Maharashtra State Road Transport Corporation
Customer satisfaction rating: 1%
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Maharashtra State Road Transport Corporation [MSRTC] Customer Care

Maharashtra State Road Transport Corporation

Address
Pune Station, Pune
India - 411001

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
1%
Complaints
1291
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0
Resolved
10
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maharashtra State Road Transport Corporation [MSRTC] related photos (254)

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

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Maharashtra State Road Transport Corporation [Msrtc] — Misbehavior of conductor

 Kmondal17 on Feb 23, 2017
I booked on-line msrtc bus reservation from pune to shirdi for date of journey on 23-2-17. 4 seats with 2 sr citizens. My ticket no# pnem0007025.
Bus no# mh14bi3409
Conductor name birajdar d.
Conductor mobile no [protected].
As per msrtc online faq only the photo id card needs to be shown for verification. My parents showed their pan card issued by the govt of india, the conductor did not accept the pan card as been issued from the different state in india, and he charged extra and i had to pay full ticket fare.
I have both the tickets as evidence.
I need...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — Driver speaking to someone on the road with standing the bus

 Shivaji Jadhao on Feb 22, 2017
Dear sir/ mam
I am shivaji jadhao travelling from amravati to paratwada at time of 1: 10 pm
Vechile was stop near walgaon police station and passenger left the bus but driver is speking to some obe on the road afther i m telling to driver he is directly say to kisko late ho raha he... And then he directly down the bus speed plz give me the solution my ticket number : 004227 date : 22/02/2017 bus type : ordibary
Regards
Shivaji...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — Driver Used abusive words / rude and unethical behaviour

 Deepak Dhabade on Feb 20, 2017
Journey Date : 20/02/2017
Bus Name : Mumbai CST to Paithan
Timing : 06:30am
Booking From : Panvel to Chakan

My Wife and In-law were travelling from this bus,
boarding time was approx 08:20am as per ticket,
we got call from reservation desk at around 07:45am and asked to reach asap at panvel stand and bus is waiting for you, we reached at 8am (before 20mins of approx boarding time),
but then the bus driver started shouting at my Father-in-law, was using abusive words and saying "If you don't know the timing then why you book tickets??" we...
Complaint comments  Read comments [2]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — Sudden cancellation of bus service due to non-availability of the driver

 Nuday on Feb 19, 2017
I had booked e-ticket no. 27577788, trip no. Pnem0007229.
Service start from "swargate, pune" to "borivali nancy colony".
No. Of seats : 2 under senior citizen quota.
Bus service type : semi luxury

we went to the passenger boarding point "chandani chowk" at 7:05 am on 18/02/2017. The bus did not arrive till 8:15 am.
The helpless lady conductor at the boarding point informed us about the cancellation of the scheduled bus due to non-availability of driver. She also mentioned about recurring instances of of this embarrassing situation.

We had...
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — Refund due to cancellation of bus

 pradip saraf on Feb 17, 2017
TO Date 16/02/2017
The Managing Director
MSRTC MUMBAI
Sub: Refund of online reservation money due to cancellation of bus trip
Sir,
I Pradip R Saraf have booked the ticket online through your site by net banking for chinchwad to Chiplun bus. The trip no. is PNEL0005693 & TICKET NO is 27604664.The journey date was 16/02/2017 6.05hrs.My journey was from swargate to koynanagar. I reported at swargate bus depot at 5.50hrs and waited for one hour. Bus did not come. After enquiry I came to know that Bus Trip is cancelled as conductor of the bus has not reported...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — Bus booking

 Aashish Khot on Feb 16, 2017
I had made below reservation from RedBus Application, ticket was sent as below
Maharashtra State Road Transport Corporation

E-Reservation Ticket

Powered By

Trip Information

Trip Number : 290365 Aprrox. Boarding Time : 01:20 PM
Ticket Number : 27597059 Transaction Id :[protected]
Service Start Place : SAMBHAJINAGAR Service End Place : SATARA
Passenger Boarding Point : KOLHAPUR Passenger Alighting Point : SATARA
Date of Journey : 15/02/2017 Departure time from Starting Point : 13:00:00
Bus...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — Your inquiry counter lacking knowledge about stop of buses

 creatordoc- 0631 on Feb 11, 2017
Sir, after inquiring about stop of bus your inquiry booth person not able to provide information, rejecting with harsh word he said that you should wait till bus arrives n then ask...There are very few buses which stop at kalamb ( Yavatmal district) which I should know beforehand to save my time...If u fail to do so .. Private buses are better option.
Thanks...
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — To start extra two buses for the route of CBS Adgaon

 rjadhav on Feb 10, 2017
Dear Sir / Madam,

We undersigned would like to request you to start addition buses for the route of CBS – ADGAON.

On the route of CBS – OJHAR MIG, one bus is running at 6:00 pm & other bus runs directly at 7:00 pm. As we all know that school and office leaving timing are around 5:30 pm, 6:00 pm, 6:30 pm etc at this evening time everybody want to home safely . But due to shortage of buses many people literally climb the buses which may cause accident.

It is observed that 70 % of the traveller (wayfarer) in the the OJHAR MIG bus are of Amrutdham stop,...
Complaint comments  Read comments [2]Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — Not stopping the bus

 paresh kulkarni on Feb 9, 2017
I have been regular passenger for Shivai Nagar -Panvel Bus Time 8.30 am.
As the bridge work is in process the buses are moving in at Ghnasoli MIDC & coming out at MAHAPE Thane belapur road.
However MSRTC buses are not stopping at stops (NMMT) at MIDC. Some drivers stop at passenger request while some are harsh with words.As the construction work will be going on for a year or more request you ask the employees to stop the bus at the stops(ONLY) located in MIDC this will bring additional income.
This may be done with propoer press release & hoardings especilally kalwa circle.
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — Poor Service and compulsion to stop at particular hotel

 JitendravChaudhari@gmail.com on Feb 8, 2017
We hv travelling today on date 08.02.2017 from Pune to Nasik. Bus timing from pune shivajinagar was 8.45am. the bus stops at Mirchomatuc dhaba.
it's so dirty, uncleaned, and high rates. we have find cold tea with two fly insects. hotel person told they hv not responsible for it and they hv not bring insects from their home. Very Arrogant staff.
Driver said control room has done compulsion to stop at this hotel.
we as travellers always travel by MSRTC, but this type of rudeness and compulson gives a hand for Private Travels.
We all are goven signed statement at Nasik...
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — Auto transport menace

 bodda on Feb 4, 2017
Auto Rickshaw drivers has alaways been a pain on when it comes to their work to take the paassengers to their destination in mundhwa area and specially the Auto Rickshaw stand near Florida estate.
Firstly,
they take passengers to their destinations depending on their mood! which is not at all right as they got license for taking passengers to their destinations whatever the situation is along the road. They are misusing thier licensed authourity.

Secondly,
They straightaway tell on face that due to traffic they will not go. This is totally pathetic reason on...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maharashtra State Road Transport Corporation [Msrtc] — Poor behavious of conductor and not stopping at our stop

 rijo jacob on Feb 3, 2017
Sir,
your service is really very poor. Iam an engineering student i daily used to travel from HAL gate to chandwad and i have even took the students pass for ₹1000 still your bus conductor and driver refused to stop at HAL gate. They usually drop me at one stop ahead from there i have to walk about 6 km to my stop every time and they used to misbehave as well as we try to argue with them . they do the same thing with my sister as well . they sometimes dont accept our pass also... And used to its my bus and i will decide whom to take......
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — Horrable service from driver

 priyanka.101 on Feb 3, 2017
Dear sir / ma'am
Good morning
Daily I am travelling from moshi to shivajinagar to moshi. Daily we are facing more issues when we pick the bus at morning like buses didn't stop or they don't have tickets from moshi to shivajinagar I can understand those things. But today's my experience is very horrable.
I want to complaint about driver ( Bus no. MH 14 BT 3389 ) . when I pick the bus my one leg on bus steps and one leg on road also one old person want to pick the bus back of me that time driver race the bus. When I told driver please stop we are entered in bus that time he replied...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — Driver Refusing the offer for journey for the reason that the distance is short

 amitaot42 on Feb 3, 2017
Dear Transport Team,
I work in Magarpatta Cyber City, i always take the auto-rickshaw to reach my office Magarpatta City from Keshavnagar Auto Stand. Daily I have to face the problem that Auto-rickshaw drivers refusing to go to the Magarpatta Main Gate, because of short distance. Even they are refusing to go by Meter, and asking for
extra money, which is completely unethical. I see most of the drivers are always busy in gossiping or roaming here there leaving their rickshaws vacant at auto stand, and all passengers sadly waiting for the next rickshaws to come.
Please take...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — MSRTC exam form payment is made

 Digu111 on Feb 2, 2017
Dear sir,
Yesterday 1st Feb. 2017 I fill the exam form of MSRTC clearck the payment is made by using the link available on your site Debit card + ATM pin but my payment still displayed payable. amount is deducted from the my bank.
I fill the form of MSRTC exam 2017 the payment of Rs. 501 is made from your web site the link available on the MSRTC site but my payment still dispelled payable is that your services

My ATM card No is [protected]

Application ID MSRTC0409783...
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — Ticket refund not recieved yet [Resolved]

 anuranjan palde on Feb 2, 2017
Dear Sir, I cancelled my online journey ticket, As per message on MSRTC online reservation system . even after around 8 days from ticket cancellation date i didnt received my refund amount. as per message of MSRTC i should receive my amount within 7 days after cancellation, Please guide me to recive my ticket cancellation amount. Thank You.

username =>>anuranjanpal
contact no [protected]...
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — Bus cancellation with no money refund [Resolved]

 @ki on Jan 30, 2017
Dear Sir/ Mam,
I made a reservation for Shivneri AC bus from Pune-Nasik for Date: 28/01/17.
The details are given below.
Ticket Number : 27451205
Trip Number : NSKM0010049
Transaction Id : HSM[protected]
I was informed that the bus is not available for the day as it was cancelled by MSRTC and i was asked to make a complain to get the refund of my ticket.

Hereby i request you to kindly look into the issue and please make the refund to my account as soon as possible.

Thanking you in anticipation....
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — I m complaing about your driver

 Siraj R. Ansari on Jan 27, 2017
Dear sir,
I travlling ever monday or friday maitri.park to mhasala.
To also travelling in the bus i have laguage of one home theater conducter told me take 3 ticket .
And he told me otherwise i m not responsible for any panelty.
Please sir i cant more.much in english. My english is.not well.
This is my no. [protected]
And my MSRTC id is blackrul007.
Sir plz i m requsting u if posible to call me please call me any time i want to say somthing much more.
Thank you.

Regard
Your passenger
Siraj ahmad...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — UNETHICAL behavior of MSRTC clerk

 Pratibha07 on Jan 25, 2017
I am Abhijit Shinde,   an IT engineer at Infosys Technologies Ltd.

On 25th January,   2017 I was traveling to Mumbai.  I had to board a Bus from Chinchwad. I asked clerk about bus timings who was sitting in the room and his reply was unclear. I did not understand him,   hence I asked him to repeat. He,   annoyingly,   in  high voice said that he would not repeat what he said earlier.  I explained him it is his job to help customers.  He started Shouting and quarreling with me.  I said I would complain about him to higher officials. To this,   he replied as "I don't care,...
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — Refusal of concession for SR.citizen

 PhMahadeo on Jan 21, 2017
I m.j.phatak.aged 70 residing in sangli- atharv s.no.598/3 Subash nagar akashwani kol.road Sangli- have booked 4 tickets from sangli- to Pune station by ashiad bus no.M08081 on 17/1/17.sr.no.008192 & 008193(SGL05167 A M Naik) .I asked him to issue 4 SR.citizen tickets as we all are above. 60 years.but the window cleark issued 2 SR.cit.tickets and two general tickets I told him that msrrc has accepted the 60years age for SR.citizens but he said that no instructions have been received so far and till then he showed his inability to issue tickets.. Will u please look into the matter and arrange to...
Complaint comments  Read comments Complaint category Government Organizations

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