Maharashtra State Road Transport Corporation [MSRTC] Customer Care
Maharashtra State Road Transport Corporation
Customer satisfaction rating: 1%
Submit a Complaint
1149
COMPLAINTS

Maharashtra State Road Transport Corporation [MSRTC] Customer Care

Maharashtra State Road Transport Corporation

Address
Pune Station, Pune
India - 411001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
530
down
160

Customer satisfaction rating
1%
Complaints
1149
Pending
0
Resolved
8
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maharashtra State Road Transport Corporation [MSRTC] related photos (203)

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Sort by:

MSRTC — Ticket booking

 Ajinkya Bhosale
I booked ticket on 5th july 2016 at 6 pm for journey from thane cbs to mahad (Dated 6th July 2016 Time 8 am). Amount rs 183.56 got deducted from my account but ticket did not booked.
transaction reference number : GSBI[protected]IG0CHEJAU1
Kindly refund the amount as soon as possible.
And work on your stupid application, so that this kind of mistakes would not happen....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — Very rash driving from driver

 Sameer Padole
Attention

This is regarding very rash, life threating, care less and irresponsible driving from driver of msrtc bus mh 40 - y5769 on july 4th 2016while travelling from nagpur to wardha.
This driving was contoinusly blowing the horn through out the journey. He did not showed any respect towards other vehicles travelling on the road. There is drunken aggression in his driving without any care for life fellow passengers. Many two wheelers has to get down from road to save from rashness of driving. Driver was continusly listening songs from mobiles with headphones plugged in ears....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — Bad condition of Buses and delay

 sagarkachare
Hello,

This is to put into notice to you that, buses that are leaving from Murud Janjira Dist - Raigad towards Borivali (Mumbai) are into a worst state. We are paying for luxury white color buses but the buses are into really bad condition.
We are facing problems like leakage during rain inside the bus, very bad and dirty seats and broken glasses at drivers cabin. Please see attached photos. There are total 4 buses that are leaving from Murud towards Borivali and tho,
se buses are doing good business for MSRTC.
But on other hand buses that are going towards...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — 156 rs extra charge from aundh to andheri bisleri gundawali

 Hema Patil
I would like to inform that conductor charged extra rs. 156 to me. As online shiveni bus fare charges shows 380+10=390 from swarget to boriwali. Today dated 22/06/2016 i have taken shivneri bus from aundh stand shivneri bus m7093 a88418 to gundavali andheri east. Conductor a b thombr took rs. 546 from me. When internet shivneri booking fare shows 380+10=390. I have just don't understand why did he took extra rs 156 from me. When other buses purple metrolink and neeta charge 350 to 400… this is huge amount.. When i have asked conductor he said i don't know anything u have to pay rs. 546.. Which...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — Behaviour of conductor is disgraceful (hadapsar location)

 Sachin Murkute
Dear sir/madam,

I had a reservation from swargate to baramti on[protected] at 8: pm but unfortunately i was not able to reach swargate, so i want to hadpsar before time.
There, i requested conductor to make the arrangements so that i can board the bus from hadapsar itself.
But when the bus reached hadapsar my seat was already allotted to another passenger, so i requested the conductor to allot me any seat available as i had to reach my destination on time.
But he dismissed my request & asked the driver to go ahead without me.
He threw my bus tickets &...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — Bus fare

 SaumyaSingh
I was travelling from Mumbai to Pune today early morning 14/06/16.
The normal volvo charges are from 350 -400 varies. But today I was charged Rs 446 by Shivneri Bus Conductor for a ticket already taken out before i arrived at spot like fixed charges as he mentioned to me. out of which I was not even tendered exact change at the time. Along with his rude behaviour I have to face this as well. Please take action on this asap as I need to see this every month while I travel between Pune and Mumbai.I travel from Chembur to Wakad...
Complaint comments  Read comments Complaint category Municipal Corporation

Maharashtra State Road Transport Corporation [Msrtc] — About not to allowed to keep bag in bus

 Shreecool03
Dear sir
I m travelling from dhule to nasik by non stop bus bus no mh14 bt 3338. Time 6.30pm date 8th june 2016. Where bus driver does not allowed to keep travelling bag in bus as bag is heavy n large so unable to keep in laugage compartment. Where driver allowed his relative to keep 8 cartoons in chember which r almost same size of bag.
Hopefully maharastra state care n issues of passangers. Teach to drivers how to behaviour with passangers
Thanks n regards....
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — Online Website not functioning and poorest hotels for halt/stay on the route for lunch etc in journey

 Ams101
1- https://public.msrtcors.com/ticket_booking/index.php
site graphics layout is poor; also no response on site to book a ticket
The previous screens/Webpages and all things were very good till May end.. Now all things are changed.

Pls revert back to old version of site

2- Halt/stay on hotels for lunch or dinner in journey are the poorest but with high cost. why it is so?I doubt it seems like some fixing ....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — Drivers rush and unsafe driving

 Raul Pritesh
Hello I am completing about your MSRTC SHIVNERI bus driver about his rush and unsafe driving to I hit by one msrtc bus near kharghar(Navi-Mumbai) toll Plaza he hit my car and trying to run but stopped him and I got his details and he is talking with me very aggressively and 1 conductor is talking with me in very bad word I told them I'll complent about his behavior but he says me aggressively "Do what you want I'll manage everything".
Drivers Details are as follows :
Date : 5/6/2016
Incident Time : approx 4 pm
Bus Route : BORIVALI - SWARGATE.
Bus no. : MH 04 SK...
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — Failure of bus

 minaltambat
Yesterday morning 11.00 am my family (4 members) was travelling from pune to nashik. It was a semi-luxury bus (Green bus). All charges paid in advance.

The bus failed near sangamner. Msrtc had not made any alternative arrangements. The driver was not at all helpful. He asked them to go buy ordinary bus (Red bus) which was already full. He contacted 2-3 places but there was no response from msrtc to his own employee.

After one & half hour he stopped one green bus which was also full. My family had to travel by standing. It was pathetic that a disabled senior citizen,...
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — No bus for burundi from dapoli after 8pm

 irfan.musa
This is irfan kasam karbari.
All india president of : maharastra united secular association (Ngo).
Their is no bus after 8pm for burondi fron dapoli. When mumbai dapoli reach to dapoli at 8.30pm then how people will travel till burondi.
So my request is to start one more bus for burondi at 9pm. And make same bus to move mumbai from burondi eg burondi dapoli mumbai.
This is request from m. U. S. A (Ngo)
Hope m. S. R. T. C will take action on our application.

Regard & thanks
I. K. Karbari
[protected]...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Maharashtra State Road Transport Corporation [Msrtc] — Hygiene issue at msrtc selected hotels

 VBhansali
Hotel green view near khardi kasara
Is absolutely dirty...
No veg non veg board clearly written as per rules.
Using same spoon to serve veg and non veg..
Msrtc need to raise their standard and should select good place... Poor or reach every one needs good hygiene...

The people at the hotel says... Let it be what we can do... Nothing is in our hand...
Etc. Etc...
No complaint register is found there in the hotel.
Msrtc should have control or can demand all required hygiene from the hotels... Finally they are giving business to these...
Complaint comments  Read comments Complaint category Food

Maharashtra State Road Transport Corporation [Msrtc] — Delayed in bus services

 Amit Koli
I am amit Koli passanger standing in Panvel depot & i have 3 resrvation for waiting bus mumbai to narayangaon on 21 st may 2016. From 8.30 to 10.30 however no one take responsibility in Panvel depot what is status of this bus. After 1.30 hrs they give a number of Mumbai central depot & after calling in depot the contact person says bus arriving from mumbai central depot at 9.00 am however the bus timing from Mumbai central depot is 7.am . what is mscrtc system. This is absolutely redicules....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maharashtra State Road Transport Corporation [Msrtc] — Conductor denied to board dombivli passengers in chandigarh-kalyan s.t bus.

 Jayvant Ghule
Dear sir

Today dated 21st may 2016 about 1.30 a. M i was waiting for st bus for dombivli at panvel st depot, around 2.15 a. M one st bus came named chandgadh-kalyan (Bus no - mh-20 bl 2456, as i know it has a stop for dombivli. I went for board but conducter denied to take dombivli passengers by talking rude manners.
After doing so many requests as like beggar he allows us to board. Conducter also refuse to tell his name and badge number by saying 'naahi sangnar je karayche te karun ghya', there was no any badge attached with his uniform.
Sir, from our childhood i...
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — Misbehaviour of ticket collector

 shahn90
On 20 may i'm trave
From panvel to kalyan with bus name alibaug pen kalyan number mh.12. Ef 6597..
When t. C. Come to me he saw my camera bag on seat.. Then he said why u put ur bag here i said my seat is tottaly empty so i keep it here... Then he say loudly keeep it on your head.. This is not the way he taliing with customers.. I really love to travell with st.. But here is some bad experiences.. Still i dont want to fired that man but... He have to teach how to talk.....
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc]

 Swapnil bhoyar
आदरणीय साहेब यवतमाळ आगार येथुन यवतमाळ ते धामणगाव चालनाऱ्या बसेस वेळेवर कधीच चालत नाही यात चालक व वाहक हलगरजी पणा करतात प्रवाशांन सोबत ऊद्धटपणाने वागतात यवतमाळ येथे रेल्वे स्थानक नसल्याने धामणगाव येथे जावे लागतात त्यामुळे बऱ्याचशा...
Complaint comments  Read comments [2]Complaint category Public Transportation

MSRTC.gov.in — Travels

 Ashwin Kothari
I have booked a ticket for 9th may, 2016 boarding
From goregaon east police station and departure time
From boarding point was 6:20am. Bus starts at 6am
From borivali for swargate, pune. I have shared booking
E-reservation details at the end of this, please refer.

We were waiting for the bus at the boarding point
Ince 6am at the boarding point (Msrtc sign board) in the morning.
Also, while booking the ticket we had confirmed at the msrtc site itself
That whether the bus halts at goregaon east police station or not. It
Was...
Complaint comments  Read comments [4]Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — Reservation office for state transport ticket bookings

 relekarabhay
I went to book reservation tickets for family to travel from ratnagiri to dombivli in dombivli depot, located in midc dombivli.
I went to office at 1.40 pm on 11th may 2016. The timings displayed on the board where 9.00 am to 4.00 pm. They had put a handwritten note with timings 12.00 to 1.30 as lunch time. When i requested for the ticket booking, he said me that i have to wait till 2.00 pm. I asked him, that go as per your timings displayed on board, he arrogantly said, do whatever you want to do, i will not book tickets till 2.00 pm....
Complaint comments  Read comments [4]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — Shivneri A/c Bus was cancelled

 Suri4404
Passanger name : vishwanath tanwar
Date of journey : 01/05/16
Trip number : pnem0007846
Ticket number : 24732787
Transaction id : fhmp[protected]
Passenger boarding point : swargate, pune
Service end place : borivali nancy colony
Passenger alighting point : pushpa park malad

Issue : the bus driver was not available, we have waited around 2 hours letter on we have informed us that your money will be refund go with private cabs....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — Ac shivenri bus (pune-mumbai-pune)

 Deepa19
I have booked AC Shivneri - Mumbai Central Online ticket on 05.05.2016 from Pune Swargate to Maitri Park Chembur Mumbai at 7.30 AM.
However till 8 AM there was no any bus for Mumbai Central. Attendent at Swargate was telling that bus will come.At 8 AM they announced to go Mumbai Central Passengers with Dadar Shivenri bus accomodating available seats.
If Mumbai Central bus was having 8-10 reservations online, how they can cancell the bus. Finally Dadar bus left at 45 mintes delay.
I came to know that other passengers having online booking at Chandani chowk and wakad of Mumbai...
Complaint comments  Read comments [2]Complaint category Other

Recently Discussed

(4 minutes ago)
I-Process Services (India) Pvt Ltd
pf/relieving
(10 minutes ago)
Global Taj Pride Services Pvt Ltd
real estate and holiday package fraud company
(14 minutes ago)
Webkul
Worst company and employees
(19 minutes ago)
Tata Motors
very bad servicing
(23 minutes ago)
Vellanki Ramakrishna Rao
amount paid on line but ticket not received yet.

Featured Complaints