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Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

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Last updated Mar 27, 2024
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+91 20 2612 6218
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411001

Maharashtra State Road Transport Corporation [MSRTC] reviews & complaints page 44

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K
Kunal_76
from Noida, Uttar Pradesh
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worst service and timing of bus

The timing of the bus was 7.30am but till 7.45am the bus was not there the bus came after 7.50am and still till 8.20am the bus wasn't departed
We we're contacted to the controller and customer care no[protected] they were not friendly at all they were replying arrogantly that wasn't the way of communicating with someone they we're not co operating at all.
Worst service i ever seen by the martc controller......
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R
Rajesh S. Katke
from Delhi, Delhi
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cleanliness, facilities, systematic way, inquiry room

Address:Pune, Maharashtra

Dear sir

Shivaji nagar, pune bus stand- no clean, un systematic parking of buses, no proper platform uses, nobody in inquiry room and ticket window at nashik buss PF early morning, later somebody come but not responding properly, no clear announcements.


Shivaji nagar to Latur shivshahi at 5:50 am, bus no 2586- not clean, curtains and seats are dirty, charging points not working. But bus staff is good....
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Address:Swargate pune

Faced bad experience with shivshahi bus.
I travel from pune to kolhapur on dated 28 april 2019, departures time was 5 am but actually leaves at 5.30am due to the ticket counter person came late & started booking at 5.15 am.

It's completely shows careless & irresponsible nature of the msrtc ticket booking person.

It's better to travel with private bus rather than such bus....
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P
Prasad Debendra
from Mumbai, Maharashtra
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local in non hygienic edible items

Address:Shivnay mumbai, Mumbai City, Maharashtra, 400071

I nill regularly traveled in shivery mumbai to pune, i saw at matripark bus stop so many huker give brief to ur conductor and come inside bus to sell there cheapest quality product 1 is boil peanuts and low quality oil fary chips local quality product sell at high price, plz take action otherwise any body fall in food efection, because ur conductor take brief and allow to sell, and also passenger eat and throw the peals here and there, some...
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P
Patil D R
from Mumbai, Maharashtra
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non halting and giving time for removing the luggage from bus

Address:Solapur bus depot, Solapur, Maharashtra

I was traveling from solapur to pandharpur on 26/4/2019 by asiad bus not having conductor leaving solapur at 6 p m. By bus no 4989 along with my family and friends. The bus reached at pandharpur at about 8 p m. The bus reached in time however the driver did not given sufficient time for removing my luggage. When talked about the same he arrogantly talked to me and replied you do whatever you want. This attitude of bus driver is wrong. I request...
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J
Jadhav Santosh Kumar
from Delhi, Delhi
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behaviour of rules.

माननीय साहेब, आपण आपल्या एसटी कर्मचा ऱ्याच्या कुटुंबासाठी सहामाही पास देतात. त्या पासचा वापर कुटुंबातील सर्व नातेवाईक करत आहे. त्यामुळे आपला संपूर्ण तोटा होत आहे. ही मोठी...
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Address:Sector 13 Kharghar , Navi Mumbai, 410210

I had confirmed bus number (9380) from mumbai central before bus comming in kharghar bus stop. My reservation is confirmed (Msrtc online booking). But st conductor told to me your reservation not in this bus. When that time i had called to mumbai central st depo[protected]. Then he told to me your reservation is confirmed but mumbai central to karad bus number (9380), this conductor forgot memo details. Please give me my money back....
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V
Vishal ambalge (wish-all)
from Pune, Maharashtra
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bus always late

Address:Swarget bus stop, 411042

Mumbai to hyderabad shivshahi bus is always 2 hour late, when i asked depot manager they are arguing with us and not cooperating. To whom should we complaint.
Vehicle number : mh14 gu2938. Its not only today whenever i traveled by this bus they always late for min 2 hour.
When i told them about complaint they are agressivly telling us do whatever you want to do....
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S
shrsh.rathi
from Mumbai, Maharashtra
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carelessness/laziness of bus conductor/driver

Address:444602

I had booked a ticket from amravati to jalna in mstrc shivshahi bus.. Payment was done and i reached bus station half an hour earlier to be on safer side. The tentative time of bus arrival passed as i was waiting for the bus but it didn't come. Later i came to know that the bus didn't enter the bus station, it went right away from outside only. Neither did the conductor tried to contact me (He had all my details since i had done reservation...
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R
Rohit 8600
from Bhusawal, Maharashtra
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to spoke unquitful language and taken extra ticket

Address:Teachers colony At post Andur tq tuljapur dist osmanabad, Osmanabad, Maharashtra, 413603

Hon; sir/madam
Myself rohit changdev gaikwad and i'm traveling msrtc bus hydrabad-akluj (Mh 14 bt 4660) on date 26 april 2019 from omerga to andur. The conductor m s tikute gave me ticket omerga to naldurg but i ask him for omerga to andur and he said that the value of ticket is same for both the palces by mistake of conductor he gave me ticket of naldurg. It was all conductors mistake done.
Then at naldurg he said that u...
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D
DrBalasaheb Motipawale
from Pune, Maharashtra
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complain regarding irregularities of timing of amravati - ausa shivshahi bus...

I want to draw your kind attention of the irregular timing of amravati - ausa shivshahi bus. As per msrtc timetable this shivshahi bus at hingoli is 12:30 pm, but always it comes in between 1:30-3:00 pm. Today my family with two senior citizen hv to go latur from hingoli i gone to drop them at hingoli bus stand at 12:00 pm, we were waiting for shivshahi bus strangely bus comes at 3:00 pm (I have ticket with time n date) it was 2:30 hr late,...
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K
Kiran Jamage
from Pune, Maharashtra
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complaining about charges deducted but ticket not confirmed

Address:C/o - Nitin Pawar, S/no-36/1, 2nd floor, Yogeshwar Colony, Opposite to Yashraj Green Castle, Kalepadal, Hadapsar., Pune, Maharashtra, 411028

Hello, during the ticket booking charges deducted from my account but ticket not confirmed so request you to please revert my chargesdetails are as given.
This transaction completed on 23rd Apr 2019. After the ticket not confirmed after charges deduction i had booked another ticket and also charges deducted.
Transaction details are as follows -
VIN/MSRTC/[protected]/[protected]
So request you to please credit...
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P
Pankaj Watpade
from Nagpur, Maharashtra
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bus departure time

Address:Pune, Maharashtra, 411001

Pune control department to follow the time table.
Giving the excuse that no booking done.
As per MSRTC timetable bus departure time is 5 am, and actually bus depart from Shivaji nagar 5.30 am.
This is ridiculous thing. They should follow the time line. Passenger always have some planning regarding their traveling. They have some work schedule.
Please ask them to follow timeline. Not only at Shivaji nagar bus station...
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R
Rahul Pombarekar
from Mumbai, Maharashtra
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mh 20- bl 4029 time - 2.15 pm - st bypass the station

Address:ENGINE PLANT, COOPER CORPORATION PVT. LTD, NEW ADDITIONAL MIDC, KODOLI, Satara, Maharashtra, 415001

Today i have traveled with st number mentioned above & observed that driver turned the vehical with wrong road?. I asked driver & conductor for satara stand then according to rule st should be go through the bellow bridge bridge is only for mumbai or pune directly st? Give instruction to all st driver as well as conductor for the same.

One 80 year old lady is with me i walked along with her with 3 km in strong sunlight
?...
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A
Ashok P Shinde
from Mumbai, Maharashtra
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refund of reservation money - reg

Address:Mumbai City, Maharashtra, 400094

I have booked a ticket no. 37133122 for a journey from kurla nehru nagar to mahad for the route parel to raigad wade on 19/04/2019 21.30 hrs. The bus boarding time at nehru nagar depot is 22.01 hrs. I reach the depot at 21.15 hrs. (May be check from cctv footage) and inquired regarding schedule of bus.

The official at counter inform me that the bus will schedule at 22.00 hrs and available at platform number 04. Hence from 21.20...
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A
Anuvrat29
from Bhusawal, Maharashtra
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wrong routing of bus

Address:Pune, Maharashtra, 411057

In online reservation charting nashik cbs to gondavale bus which has route from shivaji nagar hadapsar phaltan gondavale.
But shivaji nagar control room is saying that bus is going from swargate and not from shivajinagar.
Why this nonsense going on there?
I saw schedule and sent my family to shivajinagar saying bus will come but no bus whose mistake this is?...
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P
Pitubothara
from Pune, Maharashtra
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I'm complaining about shivshahi being late

Address:414001

I booked shivshahi form ahmednagar to pune on 24/4/19. It was 1hr 20 mins late. L have observed that most of the time shivshahi are not on time. I book online and have to wait on stand for hours. Everytime there is some reason like tyre puncture or driver cancelling on time. I hope you note this problem & take action to resolve this problem as soon as possible....
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S
Suchit Gandhi
from Mumbai, Maharashtra
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ignoring online bus booking

We booked 4 online bus tickets of shivshahi bua from nanded to wardha.
When we reached the nanded bus depo we were told by the bus conductor that the station officer at nanded had informed bus conductor to leave as there were no online booking.
It was our sheer luck that we reached before time.
Had it been any other day or another person or another station we might have missed the bus only because of the ignorance of...
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S
Sameer Hashmi
from Mumbai, Maharashtra
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poor conditions in shivneri buses of aurangabad to pune route

Address:Aurangabad, Maharashtra, 431001

The shivneri buses on aurangabad to pune route are maintained very poorly.
1. The curtains are broken and few are missing exposing full sunlight in the bus. This is very inconvinient especially in summer season.
2. The seat cusions have become very thin and not in good shape, some are pointing downwards.
3. The armrest handles are not properly horizontal. This is very inconvinient.
4. It is observed that the...
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A
anushree hegshetye
from Mumbai, Maharashtra
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regarding didn't receive refunds against tickets

Address:Thane, Maharashtra, 400602

dear sir / ma'am,
I booked two ticket s to travel for thane from chiplun . The ticket fare get deducted but i didn't get any tickets against those transactions.
The booking details are as follows;
1) bus name - guhagar - bhandup @7.45 pm,
Deducted amount - rs. 771.92/= @ 12 pm to billdeskmsrtc
2) bus name - chiplun - thane cbs (Semi-luxury) @ 5.30 pm,
Deducted amount...
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