Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Dear sir,
I want to bring to your kind notice that today on 5/12/2019 bus number mh20 2705, route from paranda to swargate arrived at karmala bus stand at 5:35 pm and the bus driver got rude arrogant and angry on all the passengers sitting in this bus because one of the other bus arrived at the same time and hence the bus driver asked the passengers to vacate the bus stating the bus is cancelled. The issue happened because the driver wasn't happy with the other bus which also arrived at the same time on the karmala bus stand.. The concern is the passengers have to suffer because of the internal issue between the driver and the depot.

I hope this issue doesn't occur again and strict action to be taken so that inconvenience doesn't occur to passengers.

I am very disappointed with the service. I am on my way from mumbai to pune. Its already been 4 hours and have not even reached half way. The driver is also very rude. Please stop your service if you cannot maintain any professionalism. I am a regular traveller and it does not take # 6 hours to reach pune from mumbai, especially after i have shelled 540 bucks for a ticket. You are just ripping off the customers and i am going to suggest people to not use your service.

On two of the seats courier packages have been kept making the passengers stand.
When asked to conductor he told that they have taken the ticket.

I want to ask to msrtc is it a passenger bus or a courier bus to whom they are giving the transport facility in which they are allowing to keep parcel on passenger's seat and allowing passengers to stand for hours.

I need a serious clarification from msrtc on this.

Bus no:mh 40 aq 6301

And more over i called twice msrtc helpline [protected] to register a complaint but they just simply not ready to take my complaint and keeping me hold and waiting for me to disconnect call. I am shocked to see this type of service from msrtc.

Dear msrtc,

I have done online booking on 23rd feb 2019, from swargate to sangli for shivshahi services.

Amount of 978.63 has been deducted from my icici bank account, but tickets has not been issued for this this transaction.

After this transaction failed, again i completed same transaction with the help of sbi bank.

Till date failed transaction of icici bank has not been credited to my account.

I have been following up on this from last 2 months, till date amount is not reversed

Hello another complaint regarding bus
On monday evening as usual took bus from infosys phase 2 to dange chowk but the conductor gave bus ticket from hinjewadi gaon which is 10rs but i paid him 15rs (Infosys phase 2 to dange chowk) when asked he was like its ok then i asked about the 5+5 = 10rs as i took 2 tickets he ignored and went ahead and did the same with other passengers.
And what i heard is this condutor is usually involved in such kind of activity.
I request a immediate action against this kind of activity.

Dear msrtc

There are no ordinary express buses for pune - baramati as well as baramati - pune
Only shiv shahi bus are available.

Shiv shahi bus are not at all clean and feel like vomiting. Curtains are not at all clean. Very bad experience i had.ac also dont work properly.

Kindly request you to provide ordinary express bus for this route

Thanks,
Regular traveller

Sir, shivshahi bus which starts from amravati to pune at 6.00 pm comes late daily at akola. Akola time is scheduled as 7.55 pm. But till 9.50 pm also bus didn't came. When we enquired then operator at akola told that this bus comes late daily after 10.00. If it is habitual and happening frequently them either action must be taken against person at fault as we are wasting our time here. Or bus timing must be changed.

Regards nitin

Shirdi to pune
Mh-06-s-8962
Boarding from loni
Destination - shivajinagar
Complaint-

Speed is very less.
Due to the failure of accelerator cabe bus was stop for half an hour.
After that bus was stopped for 45 min at fountain hotel.
I requested to give me boarding in another bus.
Conductor given me chart i have shown to ordinary bus conductor but a lady conductor denied.
Unfortunately i have travelled again in the same bus but not satisfied with my travel.

I am traveling in bus of MSRTC travelling from Yavatmal to Dhule. Driver stopped the bus just near to Dhule i.e. at location Near Mukati on Anand hotel at time around 10pm. Many of the passagers opposes to this sudden stoppage of bus near Dhule but driver behaves rudely and went for dinner. MSRTC has to take this issue on priority, because not only this route but also on Dhule to Nashik route drivers stop bus on hotels which is not needed at all..

Some buses from maharastra of routine schedule via navapur, entering to gujarat via songadh, vyara are not coming at vyara bus stand & are directly going out from highway. Conductor's are behaving rudely with the passenger's if sitted for vyara & songadh
We complain about to entered at vyara & take passenger's of vyara of both the ways to & fro to vyara & or passenger going from vyara. Buses are not coming & conductor's are refusing to take passengers of vyara from any other bus stand.

I boarded a bus satara to tulapur (Bus number# mh07c9583) from solapur to travel to tuljapur at 08:30pm dated[protected]. The bus was already malfuntioned and there was problem with speed. Hence driver needed to run the bus with very low speed approx 50kmph whereas the govt apprpved speed is 100kmph. This was known to both conductor and driver from satara only which was confirmed by co passenger and they didn't bother to inform new passengers before boarding the bus at the same time they charged the full luxury fare of the journy.
If the prior intimation was given then i would not have boarded the bus at first place. This has caused me a delay in further journy.
This is very irresponsible behaviour on the personal on duty and i feel cheated.

I was trying to book the ticket from solapure to hyderbad for shivashai maharashtra govt bus, conern here is money has been deducted from the account but reservation is not done successfully raher than eticket i got messgae saying that "ticket is not booked if money has been deducted then you will receive the money within 7 working days and try to book the other ticket" but there is no proper tracking no. For failure transaction, moreover in the portal they had provided couple of contact no and email for failed transactions but none of them are working right now, if after 7days if my money is not reverted to my account whome should i contact? Since there is no proper channel to communicate with msrtc customer care seriously msrtc portal should be enhanced/developwd properly than only people will book via online.
But as of now i am worrying about my money which was unnecessarily deducted.

Kindly reffer the below message which inhave received after booking the ticket.
Msg:
Your citibank a/c has been debited with inr 1065.30 on 04-may-2019 at 09:35 and account billdeskpg. [protected]@icici has been credited. Upi ref no.[protected]

Today morning at about 6.05, am, i have booked tkt. From dadar (East) to satpur by shivshahi bus departing from mumbai central at 9.45. On route mumbai to trimbakeshwar. I have selected seat no.12. Date of journey was of today's only, i. E.3rd may 2019.
For this booking amount of rs.355.00 was debited from my account but not received copy of the same on my mail id or sms.
I have called to customer care on no.[protected] at about 7.00 in the morning. They have told me that your ticket is fail & contact technical department on no.[protected]/23053992. I have triad on 1st no. Which was out of order & on 2nd no. It was showing continues busy.
Tht amount was credited in your account by tr. Id no.[protected], given by my banker icici bank.
Kindly arrange for refund of above said amount.
Due to this i have to travelled by other bus trip to mumbai to sheirampur, at all most same time of 9.30.

When my sister is going through chimthane (Maharashtra) to pisawar (Gujarat) via dhule to selamba bus the bus tyre is punchered in dondaicha
The bus conductor give another (Dondaicha to ahmedabad) bus to my sister. When my sister arrived pisawar (Gujarat) the bus conductor behavied bad, he is speaking in cruel language and he stop bus from too far from pisawar when the girl is alone and he sat first time in the bus

I was booked my journey tickets from barshi to swarget on date 21/4/2019 tickets number 37208573 & 37209308 online on redbus but at bording time bus has failed (Break down) at busdepo in barshi busstand then i submit the refund request in barshi depo but today 11 days are completed and refund amount not credited in my accout.. Request that look in to the subject and resolve it

Bus: shivneri pune stn to dadar
Bus no. :9581
Start time: 1st may 2:45pm

I boarded the bus at aundh and deboarded it at vishal nagar as my trip was cancelled.
The driver asked me to deposit my ticket to him to deboard the bus.
How can he take my ticket if he has not to refund it
Now i have no proof to show my company that i started travelling for the meeting.

Shivshahi ac bus time 9.00 am dated 1/5/2019 on time madhai bus cancel keli ahai pravashani 27 paryant set book kelya ahet kahi pravashi senior citizen ahet tyana tras hou naya mhanun ac bus book kele parantu aain time la bus cancel kele ahai pravashanche khup garmi aslyamule pravashanche khup hal hot ahet mahunun venati ki madhai dusri ac bus arrangements karun bhetave

Dear sir,

Greetings for the season!!!

I wanted you to make notice that, i have booked online ticket from msrtc online booking portal for the shivshahi bus of 13.15pm to make journet to pune from nashik on 29th april at 12.22 pm and have made the payment at the same time.

After amount got deducted successfully, i haven't receive e - ticket on my mail or any confirmation by sms on my phone.

After reaching to the bus station, and asking to the ticket checker, they also didn't get the confirmation for the seat on their memo.

Kindly guide further for refund of the deducted amount as i haven't allow to make trip on the same bus after amount got deducted for the same.

Regards,

Tushar gangurde
Mob no: [protected]

I am travelling from Dhule to Aurangabad on 30/04/2019 in MH20BL1402 at 05:00 Am bus, Experience was extremely horrible, literally feel roller coster drive, drive not follow any traffic rules drives vehicles like just stupid...even in Chalisgoan kannad ghat metal box of conductor was fallen dawn luckily a ladies just shift her seat from conductor to other just before
Request to kindly take disciplinary action on driver or arrange Trainning for him

Hi,

I had done booking from Kokan Bhavan to Chiplun for the Shivshahi Bus on 29.03.2019 scheduled to be received at Kokan Bhavan stop at 21.10 hrs. However, the Bus arrived at 01:20 am. The bus was late by 3 hrs & 20 mints. More ever there was no update, support provided from the Mumbai Central ST depo. The only reply which the operator at Mumbai Central depo was giving was the bus is late & there is no contact with the Bus Driver & Conductor.

My Ticket No. 37352192. Traveler Name - Mr. Atmaram Mahadik Age - 68 yrs.

Being a Senior Citizen I had to wait for 3hrs 20 mints, without any update from Mumbai central depo. After 12 midnight the Operator stopped attending the phone also.

Is this the way ST is providing services to there customer, that to a Senior Citizen.
Is this the way ST Operates it's business. And then reports losses. The whole problem with the ST operations, is the inadequate & poor trained staff. MSRTC has the infrastructure, Government aid & funding, still because of the manner-less & inefficient staff, MSRTC is not able to perform & service well.

Expecting a reply & improvement in services.