Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

I have a complaint against msrtc bus. I am a woman traveling solo. I had reserved a ticket from pune to shirdi on 29.03.19 of a shivshahi bus which leaves from shivajinagar st stand at 3.30 pm.
1) firstly, i reached these before time enquired at the window, the woman at the window said she doesn't know and the bus might come!
2) then i decided to wait until the time of the bus and the bus didnt not show up, i go for enquiry...

Journey from karad to pune: mh 14gu4336, i purchased chocobar of having mrp20 rs, i asked to pay 25 rs which is of 25%more than mrp. Hotel name: malabar restaurant. At satara. Which is authorised by msrtc. While asking reason of it, they haven’t answered. While asked for the bill of it or gst registration, they refused to answer with very very rude language.
Why common people need to pay more without a reason? Why msrtc had a contract...

Espected Jury members,
Date- 28 March 2019
Place- Swargate Pune
Reason- Abusing and rude behavior by the driver and the TC

The Shivshahi Bus under the Government is a very good plan but the staff isn't. The people working there are rude aggressive and abuse the customers...
An incident occurred on the above mentioned date at 5:30 on the bus from pune to kolhapur...The TC was female yet very abusive...

Dear Sir,
Every day am traveling to karad to sarata and back. Today I started traveling (Bus no. MH.11 T9274, I requested bus conductor to take a bus on Shivraj petrol pump stop at satara before 5 minutes to satara (Bus no. MH.11 T9274, Date:27/03/2019, time: 10.45 am, Place: Satara (Shivraj petrol pump stop)). But bus conductor never diverted the bus to Shivraj petrol pump stop and bus stopped at a highway. When I argued to take...

I'm travelling daily mhsadi to satana thru your bus of nasik dondaicha but this bus always arrives late at satana bus stand today this but was reported at 8: 20 around whereas bus should be reported sharply 7:45 while we asked to drivers about delaying the bus he was very rudely replied which was unfair. It is getting inconvenience to the passengers we have to waited for a long time bus....

My father had booked (Reservation) ticket for two, from chembur matitri park to khed via bharna naka, journey date was 26th march 2019,

They both with my 3 year son, had waited from 9:00 pm to night 2:00 am,
St mahamandar timing was given to start the bus from borivali @9:00pm, it will reached at chembur around at 10:30 but no st is halted at chembur,

After 10:00 pm we all have started call to borivali...

After waiting for 1.5hrs at vashi, finally got ashwamed bus. But to my horror when lights were turned on at khalapur for break, i could see so many cockroaches in every seat, floor, windows and curtain :- (
With a fare of 460 rupees, we definitely are eligible for better standard of hygiene and comfort.
Just waiting when i will get down and check my bag and dress for cockroaches!!
Horrible services by msrtc
Please...

I was trying to book my seat on 25th march morning 7am shivneri bhoravli bus from pune. I was booking that seat on24th march bt @7pm but my online booking failed and got message lik transaction fail but money from bank account debited and it didn’t refund me after 12hrs.
Please refund my money as early as possible.
M still waiting for my money return...

The wada - palghar bus of 7:15 am is in very worst condition...2 seats were completely damaged today and rest bus was in very bad condition... Being students, we study for our exams in bus but this kind of condition makes us uncomfortable to sit..
Also the palghar - wada - thane bus which leaves at 5:00pm from palghar depo never comes on time... That bus always comes 5-10 mins late and leaves around 5:30 pm...
So please make...

Ticket number :[protected]
trip number :- nndl0001223
transaction id :- rb[protected]

i have booked a shivshahi (nanded to pune) sleeper coach on 24/3/18. Details of trip is given above.
Bus was broke down before barshi stand and we have to wait for one hour from 2 am to 3am. To arrange next bus.
But bus was an ordinary msrtc bus (seater) even we have pay 795 ruppes for sleeper "ac" coach.
We...

Hello,

I have booked e-ticket via atomech (Msrtc booking window) yesterday. I used debit card while booking a ticket. Total amount rs.580/- cut from my bank account.
(Merchant transaction no - [protected])
(Atom transaction no[protected]
(Transaction status - success)
I checked "my tickets"on msrtc web site, but ticket status was not available nor i have received booking confirmation...

Dear sir/madam,
I have book a fery towards sakti through nandurbar shivshahi bus at date 25.03.2018 at 8.00am bording time. With i reached in bus station i ask for the bus in inquiry table same bus is not available as it is not available for through nashik division bus deto. As because of it i have to travel ordinary bus with the booking of shivshahi bus. So kindly solve my problem & refund my money except what i have travel through...

Bus from nandurbar to mangrulpir at morning 6:45 am which is departed from nandurbar itself contains a broken seat. Seat no is 35, 36.
Since the bus is heavily crowded the pesengers cannot travel with their required satisfaction. Other than this the condition of the bus is also not so good. The pesengers get a very hard jerk during breakers on roqd. So i request you to please think about senior citizens and resolve the problem as soon...

Dear sir,
We are standing here at ratnagiri bus stop from 2 hrs for waiting the bus kurtade but still kurrade bus not come. We are requested to msrtc to increase the quantity of bus for the kurtade. Today 24/03/2019 my whole day getting spoil due to waiting foe the bus. Please look in to this matter and if possible then increase the quantity of bus to kurtade so many people who is suffering from this getting helpful.
Thanks...

Dear Sir,

Please note that we have complaint against your khed depo staff (Ratnagiri) Mr.Milind V. Patne - Controller.

We request him to provide extra bus for Nandivli Route due to holi occasion & huge crowed who attends this festival at thier native place, which is important & reliogious to them & their familes.

But Mr. Milind instead of giving extra bus he argued to all people who requested...

Hello,

I was traveling from Pune to Ahmednagar & ask conductor to give ticket for Ahmednagar tarakpur bus stand he gave me ticket of Aurangabad incorrectly as there was rush in bus I took ticket & kept it in pocket without checking it when our bus reached hotel for lunch we were told to take other bus since there was some problem at this time when I checked ticket I realized of incorrect ticket hence I went to conductor to...

Trailing mail is self explanatory.

I was not able to travel, as ticket not generated and same time amount is debited to me, and credited to you.

Pl revert the payment to my bank account or give approval to my bank for reversal.

I m badly suffering since last 10 days.
Pl support

Regards

Abhijit
[protected]

— forwarded message —
From:...

मी चंद्रकांत गुरव, मुख्य प्रवर्तक, जेष्ठ नागरीक संघ, आंबेगांवखुर्द वय ६६ जन्म दिनांक८/४/५३.मी गुरुवार दि.२१/३/१९ रोजी सकाळी दहा वाजता स्वारगेट पुणे येथे कल्याण ते पाटगांव...

We have reserved a seat in bus "mumbai central - devrukh" which leaves at 21:15 from mumbai central and reach kurla nehru nagar bus depot at 21:45.

On 20th march, many bus were late and we were informed by traffic control room at kurla nehru nagar depot to be patient as many buses were running late.

We were waiting from 9 pm to 2 am (Next day) but traffic control personnel could not fix the problem where bus...

I have booked ticket of shivshahi from pune to chikhli (Buldana). Conductor informed assigned shivshahi bus got failed and have to go aurangabad with semi luxury bus.
After reaching aurangabad vehicle was not present and refund was denied by him.
Kindly request you to get this sorted and provide cash back as soon as possible.
This is clearly making journey uneasy and amount paid was worthless
Ticket no bldl0009604...