Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

I had booked a ticket of shivshahi from pune-aurangabad (5.30pm) boarding from kharadi at (5.55pm).
There were 2 other travellers with me.
The bus arrived at 6.40pm and was full inspite of our reservations.
They said that they mistakenly did reservation at the starting point for the same seats and they will adjust us in a different bus. What kind of foolishness is this?
Two buses passed by but no bus allowed us to enter.
Pathetic service and arrogant staff!

Kalyan going Bus.
Today again travelling from wakad to kalamboli took 2tickets
Conductor gave ticket from chandini chowk
May i know what is this happening
This i now ridiculous you can't fool a passenger.
Charged 15rs extra per ticket total 30rs
This i happening to me 2nd time now.
I wish atleast this complaint get registered and necessary action is taken

Parbhani bus from miraj at 9.00 pm date-27/02/2019, not taken stop of kuchi but all bus having stop of kuchi, i requested to conductor but he answered rudely and arrogantly and told kuchi is not stop for this bus. He also dropped me in between stop which is very remote area. Please take some action against conductor to stop such incidents with passanger.

Respected sir,
I am amar, yesterday (26/02/2019) i going to kolhapur morning 6.00am bus vengurla kolhapur and i'm stay in danoli bus stop, bus come in morning 6.20am in danoli bus stop but bus not stop there... He going to fast i'm loudly speak, but they not reply
So, i hardly, request to you please, give me positive reply
You enquiry, that complete, he also not stop in ajara bus depot,
I travel to kolhapur, by leaft to danoli to ajara and than ajara to kolhapur by bus (Ajara-swatgate)
Thanking you

I am home watching tv and i have received a msg as below

Maharashtra Police Traffic Branch
Echallan No:PMCCM[protected]
Violation(s):Dangerous driving 1 more
Fee:₹1200
More https://mahatrafficechallan.gov.in/payechallan/d.htm?n=U9OF3I2eNWeVu85uE6934nK6b...⇄

I have not gone out and how can i get a msg and challan stating wrong side driving. I need evidence for this. I am not going to pay anything

Sir,
I am here to inform you that there are official bus stops on route from malegaon to nashik one of such bus stop is at saundana although the bus stops are physically present, buses routing the route don't even bother to stop. The frequency of the buses also pose a problem considering the amount of population using the bus transportation, most of the population is of students which travel daily but not able to reach at school/college at right time, they wait for hours at stop and it's affecting their education
I hope you will look into the matter with concern and try to resolve it asap.

As my bus got late by 1.45 hr. I resumed my booking & convinced 1 person to go on my seat. Conductor refused to do that & started talking arrogantly & stoped bus for near about 15-20 mins. We saw that the seat got filled at next station (Nigdi). Means msrtc got 2 times money for 1 seat. And the behavior of conductor was very much arrogant. He was talking with me in very ill manner. Is this the type of service we got from government? Very much disappointed.

Sir
I am going to yavatmal from nagpur but due to hi customers and rush i put my bag on sit and get down for some reason after retaining my bag is put outside of my sit and other person say that the sit belongs to him. I cal conduter but hi can not help and say go and meet mr. Wankhade depo inchar nagpur but both didn't help and behave very roud that go and do aur complaint
Mh40aq6345
Pavani arni
Vaya yavatmal

Leaving g pune today morning pune to solapur bus shivshahi. Next to bhigwan bashree hotel for breakfast in there. So hotel very bad foods& very bad quality. Already paid money 500 rs for shivshahi bus. So this service not good hotel& food charges costly. So please think this issue & legal action this merchant. Ch engine the restorant for solapur highway.

So i made the biggest mistake of my life by booking a shivshahi sleeper bus online from pune to nandurbar. The bus was scheduled to depart from shivajinagar bus stand at 10:00 pm on 23rd feb 2019. We reached the stand at 09:40 pm and began looking for the bus. When we couldn't find the bus, we went to the information/announcement desk of the bus stand to inquire about the bus only to find that the bus had already left.in total 7 passengers were left stranded at the bus stand. After about and hour of arguing with their employees, they areanged a seater bus for us and told us that the shivshahi sleeper that we booked has been stopped at narayanwadi bus stand and we can sit in it from there.
When we reached narayanwadi, we found that the bus had already left. We called shivajinagar bus stand again only to be told that there is not much they can do. If our bus catches up with it then fine otherwise we will have to look for something else in nashik. This is the worst travelling experience of my life. If anyone can guide me as to how to file a case in the consumer court, please do.

I was traveling from pandharpur to solapur. While taking ticket, i asked the conductor that can i have my stop at pakani, he agreed and said me to notify him near my destination.
But while doing so, the driver disagreed that there is no stop there and he can't stop the bus.
I requested him to but he didn't listen.
But after a while he stopped the bus for another passanger at puna naka.
I felt this inconvenience because if the conductor had notified me earlier, i would travel only up to mohal. Because of this inconvenience i had to suffer a lot to travel back 15 kilometers (Total 30km)

Resp sir
I have three month pass.
The pass is from gangakhed to parli. Due to urgant buisness meet i ttavell asiyad bus. The bus is of parbhani depot parbhani to latur. I show pass to conductor and asked him to give difference ticket as it shown in u r website to allow travell by giving difference ticket. I request conductor and also told about u r rule but he refuse to give me ticket and asked me to step down from bus or take full ticket.. It was my double loss of money i already pay for three month 4500 and again get ticket of rs 60.
Plse solve my complain
Photo copy of both ticket and padd was attach with it.
Many condutor also not allowed to travell form asiyad bus with three month pass not give difference ticket help. Me regarding this
Thanking you
Avinash sawargaonkar

I had booked 1 ticket on 24 dec 2018 for shivshahi bus for route nasik to hinjwadi phase by payment gateway fss, on msrtc website, by debit card option. The money was deducted from my account as it is shown on statement of my account but transaction was not successful and also ticket was not generated. So kindly look into the matter. Refund the money back as soon as possible.

I have raised complaint to below email
[protected]@fss.co.in

On 23rd february, todau i am traveling with my family from pune to bhimashankar in bus number mh 14 bt 4249.
At some bus stop don't remember the exact name of bus stop, i wanted to go to the washroom and then i asked bus driver very politely (Because lady conducer was not available at that moment because i guess she went down to sign up some papers) about how long the bus will stay, very sarcastically he answered to me that for 30 mins, then i asked him again to reconfirm, then all of a sudden he spoke to me very rudely "kya tumko baar baar bathroom jana hai", i mean i was shocked to hear that and then i told him i'll complaint about such unethical behaviour.
When lady conductor was back, he told her that there is a passenger who saying something about complaint then lady conductor started murmuring.
I had no other option but to bear thier rude attitude silently.
As a respectable tax payer of our great country i am expecting you to take strict action about such behaviour.

Bus number mh 20 bl 3744 nashik sakri दिनांक 22/2/2019 sakri
संध्याकाळी सव्वा सात वाजता
हि बस सटाणा बस स्टँडमध्येच फलाटापासुन थोड्याच अंतरावर हात देऊन, दरवाजा ठोठावूनही उघडला नाही।
उलट एकट्या वृध्द प्रवाशांची सदर कंडक्टर ने शिवीगाळ करत / भांडण करत गाडी बळजबरी काढण्यास सांगत सदरील व्यक्तीस सोडून गेले। रात्री उशिरा अशी गोष्ट योग्य आहे का?त्या व्यक्तीस सदरील घटनेमुळे धक्का बसल्याने जागीच चक्कर आले।

नमस्कार, मी नागपूर येथून नांदेड करिता दिनांक 21 फेब्रुवारी 2019 या दिवशी सकाळी 06.30 वाजता असलेली शिवशाही या बस च टिकेट बुकिंग केलं, टिकेट बुक झालं आणि मी गाडीच्या दाखवलेल्या वेळेप्रमाणे सकाळी 6 वाजता बस स्टँड ला उपस्थित झालो, तब्बल 3 तास उलटले तरी अजून पर्यंत बस प्लॅटफॉर्म ला लागलेली नसून, कंट्रोलर कढून उडवा उडवीची उत्तरे मिळत आहेत, माझं तिकीट बुक झालेलं असून, माझे पैसे कपात झालेले असून, मला नाहक सकाळी 6 वाजल्यापासून आत्तापर्यंत मनस्ताप सहन करावा लागत आहे, मात्र अजून पर्यंत बस कधी लागणार याचा काही पत्ता नाही, ग्राहक कसा विश्वास करायचा वेळेवरती बस ना येणे हे तर महामंडळ च नेहमीचाच प्रॉब्लम आहे, पण सुरुवात स्टेशन प्लॅटफॉर्म वरती तब्बल 4 4 तास बस ना लागने आणि कुठलीच खरी माहिती न भेटणे ही मात्र खेदाची बाब आहे,
महामंडळ च्या या गलथान कारभाराचा मी जाहीर निषेध करतो.

Today i am travelling from pune to nashik.
I booked the msrtc's shivshahi bus.
It is from shivaji nagar to nandurbaar at 9:30pm.
The ac vents are not cleaned also the filters are not maintained because plenty of dust is coming through those vents which are leading me to suffocation.
Also some kind of black layer is formed on those vents.
Kindly avoid this bus people.
Kindly take serious action on this issue.
Otherwise someone with asthma will die here.
Kindly take some serious action.

Sir,
0n 19Th February `19 at about 3.05 PM, I was waiting for the buses to go to Thane station at Bhiwandi By- Pass Junction . The bus no MH 05 -S 8233 did not halt although the bus was having plenty of places. Just adjacent to this bus another bus of Bhiwandi - Thane Route arrived but this also did not halt. I could not take the number of this rogue bus, but you can take the number along with MH -05 S- 8233 just 5 mts plus or minus time of departure from Bhiwandi .
This is a very bad offence done by the Drivers and conductors. That is because (i) The Staffs in uniform feel that they are the bosses of the public (ii) They feel that by taking the passengers they are showing kindness to the passengers and don`t understand that the passengers pay their salaries (iii) They also must know that if the MSRTC removes them from the job they will not get any other job at any place.(iv) They should take the lesson from the BEST Staffs that 10-15 years before the drivers and Conductors used to take upper hand with be public and now it is in the verge of closure. (v) The one of the main reason of the MSRTC buses running loss because of such negative attitude of the Drivers / Conductors (vi) The over all Mis -Management in MSRTC that they are unable to control the errant drivers and conductors who are directly linked with the people.
Hope The Management of the M.S.R.T.C will train the Drivers and conductors of these two buses .

Dear sir
This is to inform you that i m travelling with my two children from mangon to pune... I hv reached mangaon at 5pm. I hv asked controller about the timing for pune bus he told me the timing 6 pm. So i have waited till 6pm, when bus arrived at stand i was just taking the bus suddenly bus conductor stopped me at the door saying that there is no place in bus and standing is not allowed. I have requested bus conductor that i m alone with two children plz allow me as it will be too late for me after this. But he was so rude not ready to listen anything... Then i hv gone to request controller he just behave very irresponsibly saying that i can't do anything if conductor is not allowing!!!
I want to know that why he is sitting there if he is unable to give proper solution.
He should take the responsibility for passengers travelling.

Controller name - mr pawar
Conductor name - don't know khed pune
This is my humble request to increase the number of local st bus instead of shivsahi.

Dear sir/madam,
I am travelling always with MSRTC and when i want to go outside of my village i am booking online by our MSRTC portal but problem is that when i am travelling pune to Natepute there are only two busses are available.
I am facing so much problems of Natepute stop is not found for all busses. This problem was facing from last month.
Please i am requsting to you solve it and Natepute stop make it for all busses, mostly from Pune busses.
Thank you.
Rahul kirte,
RGICL PUNE
411009